Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,424 total complaints in the last 3 years.
1,648 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle through my insurance from the Enterprise branch at ******************************************************************* The manager gave me a visibly damaged vehicle with bumper scratches and offered no suitable replacement unless I paid $5/day more. I declined, as I was not asking for an upgrade. Just a clean, undamaged, comparable vehicle. I filed a formal complaint through Enterprise customer service and requested a location transfer, but no one ever responded.Over the following days, I contacted Enterprise corporate multiple times and asked for written follow-up. I received no response. Due to their lack of communication, I had no choice but to continue using the vehicle.Enterprise left a voicemail stating the return was due by July 17. In good faith, my husband returned the car on July 16 a full day early and was told by the staff that everything looked fine. However, after the return, the branch claimed the rental needed to be extended by the insurance before they could process the return, contradicting their own ************ of now, I have not received a final receipt, and Enterprise has not returned my deposit. I was forced to file a chargeback with my bank to protect myself from any unauthorized charges. Ive made every effort to resolve this in good faith, and Enterprise failed to follow through at every step.
Business Response
Date: 08/21/2025
Thank you for the opportunity to respond. Management spoke with the customer and advised he will not be charged for any damage on the rental. Management explained that the deposit was not yet refunded as the account needed State Farm to authorize additional days of rental.
Initial Complaint
Date:08/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received car rental thru enterprise after my own car was involved in an accident. Picked up the car 7/30. Dropped of 8/11. Has been a week have not received a response after calling multiple times to try and request for a receipt. Card has been charged and not 100% sure the charges are even correct as I have nothing to compare.
Business Response
Date: 08/28/2025
Thank you for the opportunity to respond. Management spoke with the customer and resolved the matter directly.
Initial Complaint
Date:08/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My insurance company arranged for a rental from Enterprise. My car was in the shop for 12 days longer than the insurance would pay for, but I was happy to pay the balance. During the 12 days, a tire blew out. I contacted Enterprise and since the local office didn't have a replacement vehicle, they ordered a new tire. I had the spare put on the car and went directly home. The tire took a week to arrive. During that time, I was forbidden to drive on the spare tire, essentially leaving me stranded at home without use of the car. In order to expedite use of the car, when the tire came in, I had it remounted and reinstalled by a trusted company, ***** Towing. The charge for service was $335.00. The local office did not object to my expediting use of the vehicle.Enterprise refuses to adjust their invoice to reflect loss of use for 7 days in addition to the service charge for remounting and reinstalling the tire. The invoice says I owe them $455.99.$260.68 - 7 Days Time and Distance $11.96 - 7 Days Tax $15.75 - 7 Days License Cost $335.00 - ************ $623.39 - Total LOSS $455.99 - Enterprise says I owe $167.40 - Difference between LOSS and Invoice Total - AMOUNT OVERPAID.
Business Response
Date: 09/02/2025
Thank you for the opportunity to respond. Management left a message for the customer as they intend to speak with the customer directly.
Customer Answer
Date: 09/02/2025
Complaint: 23763100

I have reviewed the business' response and am rejecting it because:
I have not received any messages regarding this matter.
I wish to have everything in writing, as ******* (at the ********* location) was untruthful about conversations we had regarding non use of the car and that I would be reimbursed for the tire issue.
Sincerely,

***** *****
Customer Answer
Date: 09/05/2025
9/5/25:
At 12:40 PM MST, I received a message from "****" at ************.
I have specifically indicated that I prefer this matter be settled in writing because of the enormous disjoint between what ******* at the ********* location said on different occasions.
I no longer want to play "she said/she said/he said". I would like communications in writing ONLY. If there are questions, I'm happy to answer them, but I will not negotiate this problem via phone calls and voicemail.
Thank you,
***** *****

Business Response
Date: 09/10/2025
Thank you for the opportunity to respond. Management has reached out to the customer via email.
Customer Answer
Date: 09/13/2025
Complaint: 23763100

I have reviewed the business' response and am rejecting it because:
I was told by the local office that they would pay for the tire change out, regardless of what was said otherwise by someone who wasn't even there.
Further, I was FORBIDDEN to drive the car for a full seven days while the tire was on order (and paid for by the local office) and waiting to be delivered.
For Enterprise to fight this hard over such a small amount is ridiculous, especially when it is because of a vindictive employee. At the same time, I have lost enough during this whole incident of even having to rent a car.
Enterprise owes me the money and I expect the refund for not being able to drive the car and for expediting a tire replacement so I COULD drive the car. I didn't pay for the tire itself, so that says that Enterprise would have paid for the tire to be put on the rim and changed out as well. They just couldn't manage it in a reasonable amount of time. They also specifically said they didn't have another car for me to use at the time, indicating that if they DID, I would have left the car and bad tire, driving off with a sound car without further expense.
Enterprise is most certainly not being ethical at this point.
Sincerely,

***** *****
Business Response
Date: 09/16/2025
Thank you for the opportunity to respond. Management reached out to the customer via email advising that the customer is responsible for the flat tire which occurred several weeks into the rental duration. The customer requested that management no longer attempt any correspondence. There will be no further action taken to resolve this matter as the customer is contractually responsible for the outstanding balance.
Customer Answer
Date: 09/19/2025
Good day,
I have to wonder if my latest answer was considered while closing this matter.
Enterprise PAID FOR the new tire... I just paid for expediting the change out so that I could drive a car I was paying for, but FORBIDDEN to drive.
It is clear to just about everyone I have spoken to that Enterprise, in paying for the tire itself, had the implied duty to cover the costs of replacing it on the rim as well. Further, I should not have had to pay for non-use of a car since they were the ones who forbade me from driving for a full week while we waited for the tire while I complied.
Because I was being charged a daily rate to rent the car, and because I was forbidden to drive it while waiting for the tire, most rational adults would agree that it only makes sense that I be reimbursed for the costs to expedite my further use that I was already paying for.
Also, they would have provided a sound car at no additional charge had the local office had one to offer.
These things all indicate that Enterprise was not only responsible for the tire's replacement, but also the seven days for which I could not drive the car.
Please provide the rationale for closing this matter in favor of Enterprise.
Thank you,
***** *****
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Enterprise located at ***************************************** on the date of August 12 2025 with the intention of returning it the following day around 4pm. When I arrived to Enterprise the most pleasant lady who had dredlocks served me and told me that what I ordered online was not available, but they had a vehicle that I could get. I had to pay extra although this what not the vehicle that I ordered. I agreed to pay the additional fees to acquire whatever vehicle was available. They had a 2024 Volkswagon Jetta that they would allow me to use. There was a tall black male individual who remained extremely disrespectful to both I and my teenaged son. I ignored and drove the vehicle. As I left the lot and went into traffic, I could hear the familiar sound of brakes crunching while braking. I brushed it off as it had been raining on this day maybe condensation. However once leaving the highway and entering into city traffic, it was extremely pronounced each time that I hit the brakes. I called the Enterprise location where I received the vehicle. The lady that I spoke with advised me to return for a different vehicle. She also asked if I could make it to a local Enterprise in the city which was not possible. I parked the vehicle due to the rain and knowing that the brakes are bad. I had already skidded on bad brakes. I expressed that this was unsafe. I have rented from Enterprise on numerous occasions and never had an issue other than replacing a vehicle that had bad registration. The following morning I called customer service who had the car towed on 8/13/2025 by ***** tow service. I called the main office and spoke with **** and explained that the car had been towed and he was unable to pull up my account. Made no sense whatsoever. I requested to speak with a manager which he promised I would receive a call. As of now, my deposit is still holding and no one has called me although I have called several times. The date is now 8/18/25.
Business Response
Date: 08/21/2025
Thank you for the opportunity to respond. Management spoke with the customer, addressed their concerns, and ensured the deposit refund to resolve.
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Enterprise Rent a Car at the ********, ** location on 06/08/25 intending to return it at a ***************, ** location. There was apparently something wrong with the transmission, the car wouldn't "pick up" no matter how hard I put my foot on the gas pedal, it would lag/delay. I almost got hit by other cars because I couldn't get it to move. I tried driving it for a few days until I was too afraid to drive it any longer. I called the Enterprise *************** location, explained the problem to them, asked them if someone could please come pick up the car, they said they would speak to the supervisor and call me right back, they never called back. I called again the next day, they apologized for not calling back and came to pick up the car. I told them I wanted a refund and they said the only place I could get a refund from was the location I had rented it from which was at the ****************. I couldn't go into that location on my way home so I called them as soon as I got home. Explained the situation and was told someone would call me back. Called every day, was told it was being escalated to the corporate management team and they promised someone would call me back, still no one ever called me back for approximately a week so I finally contacted **************** and disputed the charge. **** credited my account and 1 month later on 07/14/25, they closed the case in my favor because they said Enterprise did not respond or defend the charge. Two days ago on 08/16/25 I received a letter from Enterprise requesting payment of the $474.09 which was reversed on my **************** bill. Not only am I not paying this charge but Enterprise is lucky I am not filing suit for renting me a defective and dangerous car. At best, they are negligent and *** in their customer service department, at worst they are endangering the lives of their customers and others on the road.
Business Response
Date: 08/28/2025
Thank you for the opportunity to respond. Management spoke with the customer and processed a refund to resolve.
Initial Complaint
Date:08/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a single mother who thought i got a blessing. My cars paint started chipping so i contacted ******* found out i had a recall on the paint. Ended up getting a rental through enterprise on Monday July 21, 2025. Returned it on July 31st, 2025. I have never rented a car before, they did a walk around at pick up but not when i dropped it off. I got told i could drop it off at the ******* dealership where my car was being serviced. They are now saying the car has ********** am liable. They are trying to charge me over $1k for repairs. The rental car sat at the dealership for awhile before going over to enterprise, based on the phone call i received that same day when they told me about the damage i told the gentleman that i dont see anyway i couldve done that. I live one street over from where i work, i live in a very small town, my jobs parking for staff is on the side of the building where theres basically no traffic. The side they are claiming has damage my 2 year old son was sitting on, so i was constantly opening the door on that side. I feel as if i am getting royally screwed over, they failed me & mow expect me to pay for their mistakes. As previously stated i am a single mother to two young boys, i went through a divorce last year. Im working at a daycare & barely affording to keep myself above water so i truly thought this was a blessing. Now seeing they are falsely trying to charge me? I feel so taken advantage of & i really hope i can get some help. Since they didnt do a walk around with me at drop off, what if something happened at the dealership? Or with whoever drove it over to the enterprise location? The enterprise location Was a good *************** so from the dealership so i say again anything couldve happened in that time frame. & to blame it on a single mother who has never rented a car before? While also not doing a walk around at drop off? That just doesnt seem right to me. Thanks so much for your ************** i hope you can help.
Customer Answer
Date: 08/18/2025
90YYTM- rental agreement number
Business Response
Date: 08/27/2025
Thank you for the opportunity to respond. Notwithstanding the foregoing contractual obligations, we have decided to close our file as a matter of customer service. We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.
Customer Answer
Date: 08/28/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

********* ********
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car with them in April or so of 2021 and was going thru a dv issue where my life was in danger the car I rented from the puyallup location the young lady I dealt with was already treating me rudely and not wanting to rent to me due to not being a resident of the city but I was a resident two cities over I was renting from there for safety reasons, while I was in hiding I had the car a few days past my longest due date but still had a deposit left and was called by someone from recovery and I returned the car to the federal way location and. Was even taken home in the car I had returned I had no left over balance and thought that was the end. When I attempted to rent a car from the ****************** I was told I was on the *** list and given a number to call I called some time later and spoke with someone who said she did not see me in the system at all I gave her both my drivers license numbers as well as old addresses and phone numbers and current and was told I am not on the list at all. In August of this year I was out of town for a family reunion and my father wanted to add me to his rental so I could drive as well when we went to the airport to do so the employee informed us that I was still on the list and it showed the car was never returned and that anyone associated with me could not rent and they tried to tell us we could not leave in the rental my father had already been in possession of and I informed them that wasnt true they eventually let us go due to my dad being a fema employee and having no reason to not be able to leave. I had to relive this my still ongoing dv issue and having to explain that to complete strangers and in front of my father was humiliating and I was crying and just embarrassed. Ive attempted to call the *** again but no call back or anything and I want this resolved but with no help how can I
Business Response
Date: 08/29/2025
Thank you for the opportunity to respond. Management has attempted correspondence with the customer regarding the matter. They intend to speak with the customer directly.
Business Response
Date: 09/02/2025
Thank you for the opportunity to respond. Management recently spoke with the customer and discussed conditions for removal from renter suspension.
Initial Complaint
Date:08/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a very unsafe and stressful experience with Enterprise Rent-A-Car. On June 15, 2025, I rented a vehicle for a family trip. While traveling with my children, the tire blew out on the highway. We were stranded on the side of the road for hours in a dangerous situation. Enterprise roadside assistance never cameI had to use my own AAA membership and pay out of pocket for a lift.Because of this, I had to extend my trip, which caused me to miss work and spend more money on hotel fees. To make matters worse, I was told by employees that someone would contact me about the charges, but instead Enterprise went ahead and charged my card without authorization. This caused my account to become overdrawn.I have tried multiple times to get in touch with someone from Enterprise to resolve this matter, but no one has contacted me. This has been extremely frustrating, costly, and unsafe. I feel Enterprise has not taken this matter seriously and has provided no accountability.I am requesting a full refund of my rental charges, reimbursement for the hotel, AAA, and lift fees, and adjustment of the unauthorized charges to my account.
Customer Answer
Date: 08/24/2025
Enterprise Rental Agreement
822NWJ
Business Response
Date: 08/29/2025
Thank you for the opportunity to respond. Management researched the matter and learned the vehicles tire had gone flat. Following this issue, management was not able to establish contact with the customer for four days. The customer elected to not speak with management upon return of the rental vehicle. In an effort to resolve, management processed a partial refund.
Customer Answer
Date: 09/03/2025
Complaint: 23758904

I have reviewed the business' response and am rejecting it because:

Thank you for your response. I would like to clarify that I did not refuse to speak with management. In fact, I called the office multiple times with no answer, and I also sent text messages that were never replied to. I made every effort to resolve this directly but received no communication in return.

Also, the tire was not just a flat it was a bad tire. I was told that the manager would be contacting me regarding the charges, yet I never received any follow-up.

Additionally, I was not informed ahead of time that these charges would be placed on my card, despite specifically stating that I would be paying with my debit card. Because of this, I incurred overdraft fees and unnecessary stress.

While I acknowledge the partial refund

Business Response
Date: 09/09/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 09/15/2025
Complaint: 23758904

I have reviewed the business' response and am rejecting it because:

Thank you for your reply. I look forward to hearing from management directly, as this matter is very important to me. I would also like to note that I have already made multiple attempts to reach out by phone, text, and email without receiving any response. Please ensure that I am contacted as soon as possible so we can resolve this issue in a timely manner. For your convenience

Sincerely,

****** ****
Business Response
Date: 09/22/2025
Thank you for the opportunity to respond. Management reached out to the customer on 7/22 and 7/23. Management left a voicemail as contact was not established. On 7/25, management compensated a portion of the rental total to resolve being that they could not reach the customer.
Customer Answer
Date: 09/25/2025
Complaint: 23758904

I have reviewed the business' response and am rejecting it because:
Thank you for your response, however, I was never contacted by management on 7/22 or 7/23 and did not receive any voicemail. I also was not informed prior to any partial compensation being issued. It has now been [70 days
since this issue began, and I have been submitting complaints to Enterprise during this time. Despite that, no one has contacted me directly. I would like proper communication and a full resolution,

Sincerely,

****** ****
Initial Complaint
Date:08/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I rented a vehicle from Enterprise along with a child seat for our one year old infant. Unfortunately not only our vehicle but also the child seat had a defect. The child seat had a safety issue with it's seatbelt and wouldn't close which put our one year old infant at risk. Our vehicle needed alignment possibly because it wouldn't stay in a straight line. So when I returned the vehicle I was assured that I would get a full refund but unfortunately they only refunded me for the child seat. I called Enterprise several times and they promised me that I will receive a full refund but I never did. So before I get my attorney and the news media involved I like to give them a final attempt to see if they wish to resolve this matter directly.
Business Response
Date: 08/27/2025
Thank you for the opportunity to respond. Management processed a refund to resolve.
Initial Complaint
Date:08/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to express my deep frustration and disappointment regarding my recent experience with car rental services at Enterprise.On July 28, I made a reservation for an SUV, only to find that none were available when I arrived. The representative at the front suggested that I could make a new reservation that would allow me to keep the ***** I already had for a month at a rate of $35 per day. Unfortunately, this turned out to be VERY misleading information in other words she LIED. I can't help but feel that the representative was aware of this inconsistency, as recommending the continuation of my original reservation would have been the honest *********** a loyal Enterprise member for many years, I felt especially disheartened when I inquired about retaining the$35 daily rate for the new reservation. I was told that due to an influx of vehicles from a recall, the rate had increased to $60 per day. This situation seems unjust and does not reflect the loyalty I have shown to Enterprise over the years.I truly hoped for support during this challenging time, but it has left me feeling undervalued as a customer. I kindly urge you to reconsider my request for the original $35 per day rate. It would mean a great deal to me and would help restore my trust in Enterprise. Thank you for your attention to this matter. I look forward to your prompt response.
Business Response
Date: 08/27/2025
Thank you for the opportunity to respond. Management spoke with the customer and addressed price variation. The customer agreed to the rate and to take the necessary steps to have their rental privileges reinstated.
Customer Answer
Date: 08/29/2025
Complaint: 23753536

I have reviewed the business' response and am rejecting it because:
After consideration, I feel compelled to express my strong disagreement with certain aspects of the solution offered. First and foremost, I should never have been placed on the *** (Do Not Rent) list, especially considering I have verifiable proof showing I was hospitalized during that period. Additionally, I firmly believe that Enterprise should honor the original pricing for my previous rental. I had booked an SUV, but upon my arrival, none were available. Consequently, I was left with no option but to proceed with the current rental car under the guidance of the agent. This situation necessitated closing out my existing rental and setting up a new one.
While I understand that prices fluctuate daily, this incident transpired just minutes apartthe process of closing out the previous rental and initiating a new one with the SAME vehicle clearly demonstrates this was not a case of returning on a different day.
The agent reassured me that she would assist in securing the previous rate of $45 per day for my previous rental. Despite my ongoing follow-upsboth via phone and in personI encountered unyielding excuses and the agent's absence for an entire week. It has been demoralizing to feel misled; I genuinely believed she would resolve this pricing issue, only to face continuous disappointment.
As a loyal customer of **********************, I find this experience has undermined my sense of value within your organization. All I am requesting is fairness: to have my previous rental rate of $45 honored rather than being subjected to an inflated rate of the $60. And I also seek assurance that I can continue renting without further complications.
Thank you

Sincerely,
******** *****
Business Response
Date: 09/05/2025
Thank you for the opportunity to respond. Management processed a refund to resolve.
Customer Answer
Date: 09/11/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******** *****

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.