Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2537 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

• 

  Enterprise Rent-A-Car

  590 Lordship Blvd Stratford, CT 06615-7123

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  685 Washington St Hanover, MA 02339-2280

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  176 Race Point Rd Provincetown, MA 02657-1528

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  436 High St Ellsworth, ME 04605-2509

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *************************** rented a car from this location stated.I was appalled by the behavior of a regional manager,about a tax bill,i still don't understand the charges,further more this rental was accomplished by Hartford auto insurance company by aclaim,i have after a deer hit my car on September 1 2022.On September 2 I rented the car and was told I had to pay 5.00 dollars a day to keep the rental i obliged,on this day i payed ***** from my debit card to oblige this request,on September 13th ************************************************* the amount of ***** without notification ,of at least,required by law for automatic payments, in advance notice would have helped no phone calls were given to me at any point,icontacted my bank and received a new debit card,I found this act fraudulent. On September 27 2022,I received a phone call from a regional manager stating I owe enterprise a tax bill in the amount of61.36,the regional manager name,i could barely make out his name,i believe *******.He was very vehement about this situation.I agreed going to the car repair shop to address this tax bill,contacted hartford insurance company about the pervious tax bill,again his behavior was appalling!!my claim specialist said she file an escalation, but never did about the debit card transaction without proper notification, yesterday on September 28th I was called by this regional manager from enterprise again,he was very derogatory towards me .I did react as well!!I told him I would return the car on this day with the tax bill,in the amount of 106.56.All was done on this day!!,as stated in this complaint. I feel no else should go thru this experience for enterprise or hartford ever again!!please i need your help in order of a refund for this harassment.

  ***********************************************************************************************************
  **********

  Business Response

  Date: 10/04/2022

  Thank you for the opportunity to respond.  The Area Manager has reached out to the customer and resolved the situation to the customer's satisfaction. 

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to enterprise on my own behalf to rent a car so I could get to work daily since I do not have a car of my own at the moment. When I arrived at the Raritain location I met a young woman who was very rude and short with me. I explained to her I didn't have time to go back and forth I had to get to work. She asked who I worked for and I told her LiveNation. She told me they have accounts with them and I told her this was my personal rental not anything attached to LiveNation, that was that. She finally got the vehicle which I gave my own money and information for. This rental was never through my job nor through any company card or contract. Now today 9/29/2022 I received a phone call from my boss saying they are blocked from renting through enterprise because I tried to rent a car through them unauthorized when that was never the case. I never gave them a company card or signed anything saying it was for LiveNation. I called the location and spoke with a man who is saying I owe money they tried to call (the wrong number) several times and basically taking it upon himself to act as a collection agency to my job when it was never through them. His words were " You owe ME money!". I am beyond upset because now my job thinks I am stealing from them and I may lose my only income because a rude employee made an assumption, took matters into thier own hands which in turn has domino effected to this.

  ** ************* **** ******** ** *****

  Business Response

  Date: 10/05/2022

  Thank you for the opportunity to respond.  Management spoke with the customer and explained the situation about her employer, Live Nation. The customer is aware that she has no affiliation with them for this rental, and her employer is aware. When the customer originally came to rent the car, she attempted to use a "Live Nation" account for a discount. We explained that if she was not renting for work purposes she would not be able to utilize the account. That is originally how we obtained her employer for the employer field in our underwriting process. I also let the customer know that we did not reach out to Live Nation regarding her balance but her employer actually called us to book a reservation. The agent at the Raritan location let "Live Nation" know we couldn't book the reservation for Ms. ******** because of a balance owed.
  Overall, the customer is aware she has a balance with us and cannot rent again until it's paid. She said she will set up a payment plan when she is financially capable. There will be no monetary credit for the customer for her outstanding balance as management does not see any negligence on our end.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a vehicle in ********* and had numerous issues from vehicle condition to promises never kept to service from representatives in that location and lack of follow up. We filed several complaints with corporate, each time told that it was being escalated and we would hear back. The reference number is ********. It has been several weeks and nobody has contacted us. Every time we try to follow up they give us a bogus number that they say is attached and we correct it and are assured it is in there right and they will contact us but it never happens. This needs to be dealt with!

  Customer Answer

  Date: 09/29/2022

  The issue is with enterprise corporate not the individual location.

  Customer Answer

  Date: 10/05/2022

  I don't understand. The address in question is the corporate address. I've shared this twice now.

  Customer Answer

  Date: 11/10/2022

  ***************************************************************

  Business Response

  Date: 11/29/2022

  Thank your for the opportunity to respond.  Management has worked to correct the issue with the customer, and the customer is happy with the resolution.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th 2022 my pickup truck was involved in an accident. My insurance company setup a pickup truck rental for me at enterprise. I called several locations tried to locate a pickup truck and they all said ******************* on *************, ********* ** has few. So I called Auto Mall location and I was told they dont have any, and they will be happy to get me into a smaller vehicle. but I needed a pick up truck for work. I told to call back end of the day they might have some returns. So I called about 4pm and they said no they dont have any but they will be happy to get me into a smaller vehicle. So I started calling around again and, again i was told Auto Mall location has few on hand. So I called Auto location again and they said no they dont any, but they will be happy to get me into a smaller vehicle. I asked to speak with the manager and I was told hes not available at the moment, But you can call back in the morning we might have some returns. So next day I called about 9am and asked if they have any pickup trucks. they said no. I asked for the manager, and again i was told hes in available, but they will be happy to get me into a smaller vehicle. So I said thank you and hung up the phone. I went online and made cash reservation for a pickup truck and then i called the branch and they confirmed they do have a truck. When I showed at the Auto Mall location I spoke with assistant manager *************************. When she pulled up my order with my phone number she said you have two orders with this phone numbers and she asked are you the one who has been calling since yesterday. I said yes. ****** asked why did you make the cash reservations when you already had one reservation sounding angry. I said you guys refused to give me a truck, and only reason im here is because my insurance company works with enterprise. Trust me i dont want to be here after the way I been treated here. After going back and forth with them they gave me a truck with ***** miles on it.

  Business Response

  Date: 10/10/2022

  Thank you for the opportunity to respond.  Management has made multiple calls and sent an email to the customer. We were able to make contact once, and he stated he was busy and might call back later.  To date we have not heard back from him.  Management encourages the customer to reach back should they have further concerns. 

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Enterprise called when I was in middle of a situation. I asked for them to call me back. But I never heard back. This is what happened then I originally called this branch to reserve a truck. Plus, what can they do now to change how they treated me. Its too late now.