Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,424 total complaints in the last 3 years.
1,648 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enterprise Rent-A-Car has unjustly placed me on their Do Not Rent list following a payment issue that was entirely caused by my insurance provider, ****. The problem arose because **** failed to properly communicate with the Enterprise office and was late in issuing payment for my rental. Despite the fact that **** was fully responsible for handling the rental expensesnot *** am the one who has been *********** a result of ***** error, I have been barred from renting a vehicle not only from Enterprise, but also from any of their affiliated brands. For three years, I have repeatedly explained this situation to Enterprise, making it abundantly clear that the fault lies solely with ****. Yet every attempt to resolve the matter has been met with indifference, silence, or outright dismissal from Enterprise representatives.This is not an isolated incident. I am one of tens of thousands of consumers who have reported similar experiences, where Enterprise refuses to recognize legitimate errors caused by third parties and instead penalizes the customer. Their unwillingness to address the facts or correct the record demonstrates a pattern of neglect and irresponsibility.The reality is simple: **** failed to uphold their contractual obligation to issue payment in a timely and appropriate manner. They mishandled their responsibilities, and they are 100% at fault. Yet Enterprise continues to punish ***** innocent partyby enforcing a ban that is both unjust and damaging. This outcome is not only grossly unfair, but it also highlights systemic flaws in Enterprises customer relations and dispute resolution ************ sum, I have been wrongfully blacklisted for a mistake I did not make, and my name has been unfairly tarnished for years. The responsibility rests entirely with ****, and it is unacceptable that Enterprise continues to ignore this fact while leaving me to bear the consequences.
Business Response
Date: 08/29/2025
Thank you for the opportunity to respond. Management has reached out to the customer regarding the complaint. Due to the circumstances of the previous rental, we can take no further action to resolve this matter.
Customer Answer
Date: 09/02/2025
Complaint: 23777330

I have reviewed the business' response and am rejecting it because:

this was a billing error that was caused by USAA and exacerbated by the non existent communication between USAA and enterprise, furthermore, the refusal of enterprise to attempt to communicate with USAA. This situation is not my fault and I am somehow responsible? Enterprise themselves as well as **** are both parties to this problem, I am merely a bystander yet all the blame is placed on me. This is unacceptable and unethical, at least.
Additionally, enterprises lack of accountability and responsibility and even lack of willingness to attempt to resolve the situation is deplorable. The situation is incredibly clear cut, yet enterprise refuses to admit that they made a mistake.
disgusting business practices and a gross overall representation of how the company conducts themselves.
an easy ****** search reveals that literally TENS OF THOUSANDS of other people are in the same ridiculous situation that I am in, with the same RIDICULOUS response from enterprise and their inability to accept their own mistakes. Its a shame that such a simple issue cant be resolved. Its absolutely disgusting that enterprise cant accept their own shortcomings and failures.
Id be happy to never give my business to enterprise again, but considering they nearly monopolize the car rental industry, its almost impossible to avoid them.
in lieu of many, many negative reviews that I can write and continue to submit, enterprise should attempt to remedy this situation as I have said, it is not my fault but their own.

Sincerely,

*** ****
Business Response
Date: 09/06/2025
We have reviewed the complaint brought forward and will not be taking further action at this time.
Initial Complaint
Date:08/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received my first written notification from ******************************** today (8/20/25) that I owe $300+ due to Enterprise rent-a-car claiming there was a reversal of $436.35.I am making a dispute against this claim due to incorrect information with the debt collector.On my monthly statement from this time period, I was charged $127 from Enterprise on the 10th of December, 2024. The credit card statement also proves I paid off the credit balance on the 12th of December, 2024. The supposed dispute/reversal occurred after I had already paid off my credit card. I asked Enterprise how the reversal is over $400 when my original charge was for $127. They said it had to have been the refundable deposit of $300 when I picked up the car. However that amount was a pre-authorization to make sure I was able to rent a car. While discussing this matter with my credit card company, they stated it would have been impossible to call a dispute on a pre-authorization amount since it never actually hits the account. They also claim there was never a dispute from me or from them (the credit card company, **********), so they are unsure how I owe Enterprise over $300 if my balance had been paid off and there were zero disputes listed. You can also see from my transactions/statement that there was never any refund into my account as well. To summarize, I nor the credit card company ever made a dispute on this transaction, there was never a refund into my account, and ********************** is unable to explain why I owe this money. They also started this claim almost a year after the supposed dispute when trying to rent another vehicle. Why was this not handled when they originally saw the supposed dispute?I tried discussing this issue with Enterprise, and they said they would do an investigation into why I owe this money, because apparently there is not a lot of information on my report explaining what the issue is. Instead of calling me back, they went to a debt collector
Business Response
Date: 09/06/2025
Thank you for the opportunity to respond. Management has emailed the customer sharing the details of the January 2025 fund release and discussed conditions for rental privilege reinstatement.
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/20/25 I had a phone call interacting with a worker, following directions of what to do from the Williamstown manager due to my previous situation. **** the manager from Williamstown told me to call every morning until I find a van available to this office once I told the lady that I was calling this number ************ because I was told to do that by the manager, she said that you dont have to no longer call there is no van available, even though I was told to call throughout my whole vacation all the way till August 29 she was very dismissive as well finding no solution as a company to accommodate the needs not willing to work with the other enterprise company from ********** even though situation was not caused by me it was caused by their company car all Im trying to do is find a solution to get a van and courtesy. I didnt catch her name because she did not want to be recorded though I was gonna give this recording to **** to show that theyre not willing to help me out with a van. She hung up on me before I can even get her name once again very rude and unprofessional although to my surprise, I didnt think that that would happen as though they helped me out the other day (8/15/25) with a Dodge Durango ( even though its too small for my family size). Im assuming its not the same worker, of course. A van is needed for seven people what I paid for not anything smaller. I need some kind of solution and some kind of understanding an apology, of course as a whole company.
Customer Answer
Date: 08/21/2025
above is my rental agreement of what I asked for versus what I actually got and no resolve issue to what I paid for
Customer Answer
Date: 08/21/2025
i have sent the record agreement and my pints is what i earned with the rental agreement business through out over 10 years
but rental agreement is: #**T4VN
Business Response
Date: 08/29/2025
Thank you for the opportunity to respond. Management processed a refund to resolve.
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my concern regarding a recent rental experience with Enterprise *********. (RA# **PVHX), specifically pertaining to the liability of pre-existing damage on a rental vehicle. I believe there has been an oversight and I am seeking your understanding and prompt resolution on this matter.On August 11, 2025, I rented a Jeep Cherokee from your agency, which operates next to ** ****** Auto Body, where my personal vehicle was being repaired. During the rental process, your agent conducted a walk-around inspection of the Jeep Cherokee and pointed out several existing defects, assuring me these were all within your company's tolerance limits.The rental vehicle was used solely for round trips from my home to the auto body shop, as indicated accurately on the rental receipt which notes a total distance of 44 miles. Beyond these necessary trips, the vehicle remained parked in my driveway for the entirety of the rental period and was not utilized for any other purposes.Upon returning the Jeep Cherokee, I was informed of that I would be charged with a damage claim, for which I believe I should not be held responsible, considering the pre-existing conditions acknowledged by your agent. My primary concern is ensuring fairness and acknowledgment of the previously documented vehicle condition.I kindly request that you re-evaluate the circumstances with any existing inspection records and relieve me of liability for the damage cited. I trust this matter will be handled with the professionalism and integrity that Enterprise ********** is known for.Thank you for your attention to this issue, and I look forward to a positive resolution at your earliest convenience.
Customer Answer
Date: 08/21/2025
I would like to withdraw my complaint to Enterprise Rent A Car. An agent with the vehicle operations department called me and agreed that the damage to the rental car was existing, so I am pleased with the outcome.
Business Response
Date: 08/22/2025
Thank you for the opportunity to respond. Our Risk Manager spoke with the customer, researched the complaint, and dismissed the claim.
Initial Complaint
Date:08/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an invoice saying that I owed zero amount then the location sent me an Enterprise bill saying I owed $102 because they didnt get their vehicle into the next day. They charge me an extra day II got an invoice saying that I owe zero amount then the location sent me an Enterprise bill saying I owed $102 because they didnt get the vehicle into the next day. They charge me an extra day. I called roadside assistance on the 14th it is not my responsibility if I call roadside assistance on when they receive a car thats between enterprise and roadside assistance why would they charge me?I also called the location and spoke to the supervisor so he was well aware of what was going on he was well aware that I did feel safe driving the car that was the whole purpose of me calling roadside assistance so he still took it upon himself to bill me because he say he didnt get the car until the next day thats between them I been calling for the last three weeks for someone to call me back and I have not received a phone call. I have not heard anything fromanybody and Im stuck with a bill for $102.81
Customer Answer
Date: 08/20/2025
They told me that I owe 102 because they didnt get the car into 8 oclock that morning that is not on me when I called roadside assistance on the 14th to come pick up the car. I have nothing to do with what time roadside assistance bring the car to the location. The assistant manager knew exactly what was going on when it was going on and he also knew that roadside assistance was on the way to come get the car on the 14th And he still built me anyway
Customer Answer
Date: 08/20/2025
They told me that I owe 102 because they didnt get the car into 8 oclock that morning that is not on me when I called roadside assistance on the 14th to come pick up the car. I have nothing to do with what time roadside assistance bring the car to the location. The assistant manager knew exactly what was going on when it was going on and he also knew that roadside assistance was on the way to come get the car on the 14th And he still built me anyway
Customer Answer
Date: 08/22/2025
This is proof that I called roadside assistance on the 14th not the 15th. This is proof that I also let Enterprise know what was going on on the 14th not the 15th.
Business Response
Date: 08/27/2025
Thank you for the opportunity to respond. Management offered compensation of one day to resolve.
Customer Answer
Date: 08/28/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to the lack of consistency, professionalism, and clarity I experienced when attempting to rent a vehicle under an insurance claim through ************************* a 24-year-old customer, I was told three different things from three different Enterprise locations regarding whether I could rent a third-row vehicle under my insurance claim. Each location gave me conflicting information, which left me without clear guidance and caused unnecessary delays and frustration.I want to note that I am truly grateful for the branch manager who went above and beyond to assist me. This individual personally intervened by calling another store and arranging for me to finally get into a truck. Their professionalism and willingness to take ownership of the situation made a difficult process somewhat easier. However, it should not take extraordinary effort from one manager to overcome systemic inconsistency within the company.I am requesting that a district manager or higher-level Enterprise representative contact me directly to address these concerns, provide a clear explanation of company policy, and outline what corrective steps will be taken to ensure other customers are not put through the same ******************************** has a responsibility to ensure its policies are clearly communicated and uniformly applied across all locations, especially when working with customers under insurance claims who may already be under significant stress.
Customer Answer
Date: 08/20/2025
Im confused what need clarification in the complaint
Business Response
Date: 08/22/2025
Thank you for the opportunity to respond. Management contacted the customer and addressed their concerns with the underwriting guidelines.
Initial Complaint
Date:08/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unsatisfied doesn't even start with my complaints. They are trying to hit me for $5K of damage, 360 degrees around, a car that I TOLD them had a cracked windshield when I rented it and pointed out NUMEROUS small dings all the way around to the guy with the Ipad. He said they were ALL TOO SMALL to report...Guess what...Lots of dents add up. AND they are trying to hit me for towing charges from the shop that gave the estimate (did not repair) to 1-1/2 hours away, and storage for 12 days that they held it before towing (It was totally drivable). My insurance company says fishy and they are fighting for me. Look on the internet....LOADS of this SCAM from Enterprise. This claim is still in contention. I have witnesses to the car's condition. They either sent car to auction not repaired, or are hitting me up for a whole new paint job on a 3 year old car.
Customer Answer
Date: 08/20/2025
I do not have a copy of rental agreement. I signed on an **** and the agreement was never sent to me via email as promised. They are declining to send it to me
Business Response
Date: 08/22/2025
Thank you for the opportunity to respond. Management has spoken with the customer directly and advised that per the rental contract executed, they are responsible for all vehicle damage which occurs during his rental period.Currently, our office will continue to pursue the customer for the damage claim.
Customer Answer
Date: 08/22/2025
Complaint: 23770708

I have reviewed the business' response and am rejecting it because:
No damage was caused by me. They are claiming damage that I reported to them before accepting the vehicle as well as 360 degrees around car of small dents and chips in paint that they told me were too small to report. Cumulative they are trying to charge close to $5000 !!! Im reporting to attorney general as well as investigative reporter from local news. You are useless.

Sincerely,

***** *********
Business Response
Date: 08/27/2025
Thank you for the opportunity to respond. The tow bill of $225 will be removed from the bill. However, the customer has been advised that per the rental contract executed, they are responsible for all vehicle damage which occurs during his rental period. The customer will continue to be pursued for the damage claim.
Customer Answer
Date: 08/27/2025
Complaint: 23770708

I have reviewed the business' response and am rejecting it because: They are "allowing" the $225 for towing, as they have decided to NOT repair the vehicle. It will probably be sold at auction. AGAIN, I DID NOT damage this vehicle. Damage was visualized by "***** from ********" who inspected the car and measuring EVERY ding/dent/pain chip as "too small to report" yet, they are charging ME for each one. I reported a crack in the windshield on pick up and return and the manager of the store, ******** *******, acknowledged that they KNEW about a "chip" and I reported a crack. EVERYONE knows that a chip becomes a crack and luckily, I was not hurt by shattered glass from a faulty windshield. I have reported to all the investigative news reports on every TV local station and the Tampa Bay Times....Hopefully they will get someone at Enterprise to notice.

Sincerely,

***** *********
Customer Answer
Date: 08/27/2025
Somehow I clinked to no longer be sent notifications and I need to change that to accepting notifications. ***********************
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: August 11, 2025 Time: Approximately Noon Mountain time Location: Enterprise Rent-A-Car **************************** (***)********************************** Complaint: I flew from out of state for a company training event. All paid for by the company. When I showed up to pick up my rental car I was denied a car for the sole reason of not having the companies physical credit card in my possession. The person assisting me "went to ask a manager if there was anything they could do" and I was told that the only way for me to get a car was to pay out of my personal account and get a reimbursement. Mind you the entire time I am speaking on the phone with my manager and the lady who booked the trip. They had the physical card at the business in which I am based out of. Management and customer service at the ********************** is seriously lacking. I was left stranded in ***************, 600+ miles away from home with no way to get a car. The management could have potentially created an invoice, sent it via email for my manager to pay online with THE credit card I do not have possession or a copy of. That one quick solution was not offered, and as a result I took the shuttle to the airport and left ******, missing my company *************: August 12, 2025 Time: Approximately 5:30 Central standard time Complaint extended: I received an email stating there was an issue attaching a car to my rental agreement, that I needed to add the tag number and/or the last 8 digits of the VIN#I replied to that email how they ruined my work trip. I used very harsh language. However they replied back to inform me I am now BANNED from renting cars at Enterprise Rent-A-Car and all their sister companies. I have emails on file. For verification. ***** ****** was who the email was from.
Business Response
Date: 09/02/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 09/02/2025
Complaint: 23739378

I have reviewed the business' response and am rejecting it because:
There has been no actual response to the situation in my complaint. Just a "wait for us to investigate"

Sincerely,

***** ******
Business Response
Date: 09/08/2025
Thank you for the opportunity to respond. Management has researched the complaint. The rental reservation was not fulfilled as the customer could not present one of our accepted forms of payment at the time of rental. The customer was advised of our accepted forms of payment prior to arrival.
Initial Complaint
Date:08/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************************************************* Coverage Twice Complaint Description:Ive had two separate rental experiences with Enterprise in ********, ** following car accidents with my 2024 ***** Blazer. Both times, I made it clear I didnt want to pay any out-of-pocket fees beyond the deposit, as my GEICO policy covers rentals in ******* August 2024, I was placed in a vehicle that came with extra charges. I was unaware until a few days later and returned it. I still paid $13.13. I was never told there would be extra ******* July 2025, the same thing happened. I again stated I didnt want to be charged extra and just needed a car similar in value to mine. The employee assured me there were no additional fees and that the deposit was just a hold. I later saw a charge of $88.26. When I asked why, the manager said I was placed in a standard SUV that costs moreyet my own vehicle is a standard SUV. I was told there are different levels of standard SUVs, which is confusing and misleading. If its a standard vehicle, why is it considered an upgrade?I believe Enterprise employees are not being transparent about vehicle classifications and charges. Theyre putting customers into vehicles that trigger extra fees without clearly explaining this, despite repeated requests not to be charged more than insurance allows.Resolution Requested:Refund $13.13 from 2024 Refund $88.26 from 2025 Internal review of employee practices Clear disclosures about vehicle types and insurance coverage Documentation for both rentals is attached. *** also disputed the recent charge with my credit card company.
Customer Answer
Date: 08/20/2025
There are two invoice numbers.
RA #: 55MDL7
Invoice #: 164001985648
Invoice Date: 08/22/2024
***ervation #: 55FYD5
ARMS Alt *** #: X3KZ50
and
RA #: 8RJJJN
Invoice #: 164003306617
Invoice Date: 07/26/2025
***ervation #: 8JW7VS
ARMS Alt *** #: WLPF4F
Business Response
Date: 08/21/2025
Thank you for the opportunity to respond. Management has reached to the customer but left messages as they have been unsuccessful in reaching the customer. They intend to speak with the customer directly.
Customer Answer
Date: 08/22/2025
Complaint: 23768998

I have reviewed the business' response and am rejecting it because:

I spoke directly with *******, the branch manager, twice before filing this complaint. She refused to issue a refund and insisted I was responsible simply because I signed the contract. I also spoke with *****, a customer service representative, who incorrectly claimed I was only being charged for taxes and fees. That was not true. I was charged extra because I was placed in a higher-cost vehicle that I never agreed to.

In 2024, ***, a customer service representative, assured me that no additional charges would apply. In 2025, ***** told me the same thing. Both times, I made it clear that I only wanted a vehicle covered by my *************** and that I would not accept any car that would result in out-of-pocket costs. Despite those assurances, I was charged after the fact in both cases.

When I later spoke to ****, a manager in training, he confirmed I was charged more for the *** I received in 2025. I explained that I never authorized that. The vehicle I was given was a standard ***, which is the same size and class as my insured 2024 ***** Blazer. There should not have been an upcharge.

Either I was deliberately misled by multiple employees, or Enterprise staff are not properly trained to understand which vehicles fall within standard coverage and which do not. In either case, the burden was unfairly shifted onto me as the customer. I signed contracts based on false verbal representations. That is not acceptable.

No one from Enterprise has contacted me since I submitted this BBB complaint. If they claim otherwise, it is false.

I am requesting a full refund of $101.39, which includes $13.13 from 2024 and $88.26 from 2025. I expect this matter to be resolved promptly and appropriately.

Sincerely,
******* *********
Business Response
Date: 08/28/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Initial Complaint
Date:08/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/16/24, my auto insurance rented a vehicle from Enterprise in ******** RA # 6P3QWQ, from the garage where my collided vehicle under repairs. On 01/08/2025 my vehicle is completed the repairs and picked up my vehicle and return the rented vehicle to the garage. Before returning I informed on the same day afternoon to the enterprise rental office the rental vehicle will be left at the garage for pickup. I received the final receipt by email and they have billed up to the 01/10/2025. Billing additional 2 days which owes one day the auto insurance **** and one day from my account plus two days of insurance. I called the branch twice and the lady representative reply that will inform the management but no response, and I email to customer service and reply was on January ********* as their reference # ******* and again sent an e mail on February 12th 2025 and the reference # ******* no response and call the customer service -phone # ********** for 5 occasions but no response as follows:1st two calls are not recorded except the last 3 calls with date and time.March 14th 2025 @ ***** am April 04th 2025 @ ***** pm April 23trd 2025 @ 2.37 pm.Yet waiting according to the lady representatives who answered me all the time the area manager will contact me. Requested the area Managers contact info, again the area manager will call me Yet waiting to the area manager to give big thanks!
Business Response
Date: 08/27/2025
Thank you for the opportunity to respond. Management processed a refund to resolve.

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.