Business Profile

Loan Servicing

Systems & Services Technologies, Inc.

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Important information

Customer Complaint:
This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

462 total complaints in the last 3 years.
100 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/08/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 10, 2022 I signed a borrow and grow agreement with ******, providing $500 up front and $833 once the loan was paid off.

However, in December 2022, SST took over the loan. Thankfully I only had two payments which I paid off early, anticipating my savings amount of $833 to be deposited to my bank account.

I paid off my loan on 12/16/22. I called to confirm and inform SST of the payoff. I was told a check would be mailed within 30 days.

On 1/23/2023, after still not receiving anything in the mail, I was told to provide my wire transfer information and it would be deposited within 14 days. I still haven't seen my money and every time I call for an update, I am either hung up on or ignored with no resolution insight.

I just want my money that is rightfully mine and I am not sure why they are withholding my money.
Business Response
Date: 02/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on March 10, 2022, ****** ***** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,333.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 18 bi-monthly payments of $80.00, beginning on
March 31, 2022, with one final payment of $70.93.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******* Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds in the amount of $835.44. It was SST’s understanding that the
funds were released to her on January 26, 2023. The Bank, however, returned the deposit with a reason
code of “ **** ** ************** ** *******. *** *****’ bank information was updated and the
Savings Account funds in the amount of $835.44, were re-released to her on February 16, 2023.
Customer Answer
Date: 02/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:02/08/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called several times requesting when I will be receiving my funds, and every time I get a different day when the check will be sent. My account has been closed for weeks now and I want my funds my account number is ********. ****** *******
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on October 3, 2021, ****** ****** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
Financial, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ****** agreed to make 51 bi-weekly payments of $100.00, beginning on October 30,
2021, with one final payment of $26.59.

As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******** Loan Account remain unchanged and his Savings Account at
***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
$2,517.52, were released to him on February 27, 2023, to bank account ending in *****
If *** ****** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:02/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history. remove it from my credit report immediately.
Business Response
Date: 02/21/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
We’ve completed our review of the account in question and found the following:
On April 25, 2018, ****** ****** signed a Closed-End Note (“the Contract”) financing $3,000.99 for
a Signature Loan with the original creditor ******* ********, a Division of ********** ****.
According to the Contract, *** ****** agreed to make 36 monthly payments of $136.06, beginning
on June 1, 2018. In 2019, ******* ******** ceased operations and transferred its accounts receivable,
including that of *** ******, to ******* ***** *****, who on August 10, 2019, placed the Account
with SST as the servicer.
SST’s records show *** ****** was set up on electronic funds transfer (EFT) for his minimum
monthly payments of $136.06. The Account was current until the March 1, 2021 payment which
posted to the account on February 27, 2021, was returned on March 3, 2021 due to insufficient funds.
The payment was represented on March 15, 2021; however, the payment was returned again on
March 17, 2021 due to insufficient funds. SST applied a $13.61 late fee to the Account and NSF letters
were sent to *** ****** on both occasions via regular mail and email to advise.
Monthly payments continued to post to *** ******’ Account via automatic withdrawal until
May 1, 2021, at which time SST received notification the Account was closed, bringing his Account
showing due for the April 1, 2021 payment. *** ****** failed to make up the April 2021 payment
that was returned, the Account continued to run past due each month and a $13.61 late fee was
assessed once the Account went 5 days past due. SST tried to reach *** ****** on several occasions
via phone, text messages and letters through regular mail, with no response.
*** ******’ Account charged-off on October 31, 2021 with a charge off balance of $388.41. On
November 1, 2021, *** ******’ Account was Service Released to ********* ******* ******** ***.
They can be contacted by phone at ***** ********.
If *** ****** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:02/06/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going around and around. I obtained a loan through ****** Nov..2021 and found out in Nov. 2022 they had sold the remainder of the loans to SST and that all of the loan terms were found to remain the same. After making a couple of payments to SST and being charged $10 extra each time and also retaining card info they were told not to (on recorded line) I decided I did not like their business practices and wanted to terminate my account with them. I paid the account in full on Jan. 13th. I have called everyone, ****** and SST I get placed into a perpetual loop - no one can tell me anything and my savings has still not been released to me. I spoke with someone just Friday and was guaranteed my money to be in my account today, which it still has not. Considering the many issues, I am seeking legal counsel because of the deceitful business practices.****** breached our contracts and so did SST. I want my money.
Business Response
Date: 02/15/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on November 23, 2021, ****** ****************** entered into and signed for a
****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with
********** *********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****.
According to the Contract, *** ****************** agreed to make 35 bi-weekly payments of $70.00,
beginning on December 17, 2021, with one final payment of $3.12.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******************’s Loan Account remained unchanged and her
Savings Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified
***** ***** **** to release the funds. It is SST’s understanding that the Savings Account funds were
released to her on February 6, 2023.

If *** ****************** has any further questions or concerns, she may contact SST Customer
Service directly at ***** *********
Customer Answer
Date: 02/19/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: I had to beg them to release my own money, with absolutely no regard to the terms of the agreement they they breeched. The loan terms and fees were to remain the same, yet they were not. I was blocked from emailing them to inquire about anything, basically I feel because they grew tired of speaking with me. I hope no one else has to go through what I did. I hopeI through what I went through, but I know all of ****** former customers are having to do just that What they did should have been considered criminal. Look for a class action to begin
Regards, ****** *****************
Business Response
Date: 02/23/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
As stated in our previous response of February 15, 2023, our records reflect that on November 23,
2021, ****** ****************** entered into and signed for a ****** Borrow & Grow Plan, Savings-
Secured Loan (“the Contract”); financing $2,000.00 with ********** *********, Inc., doing business
as ****** and funded by ***** ***** ****. According to the Contract, *** ********
********** agreed to make 35 bi-weekly payments of $70.00, beginning on December 17, 2021, with one final payment of $3.12. Please know that the terms and conditions of *** ******************’s Loan Account remained unchanged and her Savings Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to release the funds. It is SST’s understanding that the Savings Account funds were released to her on February 6, 2023. We would like to take this opportunity to apologize for any confusion this transfer has caused and look forward to servicing *** ******************’s needs in the future. If *** ****************** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because:
Please know that I paid my borrow and grow loan off on January 13th and was ran around in circles and flat out lied to and hung up on repeatedly in my quest to obtain my savings account money back. They even went as far as to block my email from sending emails to inquire about what the problem easy.
The terms did change. We were no longer allowed to pay our payments for free...there was a $10 charge just for making a payment. On the paperwork I signed, no where on earth does it say that I had an additional fee for actually paying my bill, nor did it say that it would take almost a month for my savings to be released. SST is shady. ****** knew nothing of what was going on. I will enclose screenshots where my email was even blocked.

Regards,

****** *****************
Business Response
Date: 03/03/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner. As stated in our previous responses, our records reflect that on November 23, 2021, ****** ********
********** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with ********** *********, Inc., doing business as ****** (“******”)
and funded by ***** ***** ****. According to the Contract, *** ****************** agreed to make 35 bi-weekly payments of $70.00, beginning on December 17, 2021, with one final payment of $3.12.
The terms and conditions of *** ******************’s Loan Account remained unchanged and her Savings Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified
***** ***** **** to release the funds. It is SST’s understanding that the Savings Account funds were released to her on February 6, 2023.
If *** ****************** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:02/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally opened a borrow and grow loan through ****** on September 16th, 2022 in the amount of 2,380.00$. 900$ of that was paid out to me upfront and 1530.00$ was placed into a savings account. Everything was amazing with ******, until December 3rd 2022. On 12/3/23 I received an email saying ****** will no longer be servicing my account and that a company called SST would be servicing it. Everything went smoothly until 1/19/2023 when I made a payment of 2,195.20 to officially pay off my account. Upon payment the website instructs you to contact them to set up the payment of your savings account. I had to call 4 separate times on the 19th to have this completed. I gave them my banking information (account number: ********* and routing number: *********) and they informed it would take 15 days for this process to be completed. I asked if they could confirm the amount in my savings account for me. They stated that on their end it was showing my savings account had 900$. I told them that wasn’t correct and their own website stated it contained 1,531.83$. They said their system must be off and that they only showed 900$. Even ******’s website still shows my savings contains 1,531.83$. My 15 days of processing time was 1/19-2/3. I called this morning the 4th and was informed my savings had already been released and it should’ve been in my account on the 3rd. I have not received it and I confirmed with my bank that they do not show it pending. It’s been 17 days since I paid off my account and they are illegally holding my money. I have attached screenshots of their own website showing my savings account amount, ******’s website showing the correct amount, and a screenshot of my bank transactions showing I have not received my savings after the 15 days per the company. I want my money
Business Response
Date: 02/17/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on September 16, 2022, *** *** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,380.00 with **********
********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** *** agreed to make 53 bi-weekly payments of $60.00, beginning on October 3,
2022, with one final payment of $22.65.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ***’s Loan Account remained unchanged and his Savings Account at
***** ***** **** remained open with a balance of $1,531.83 as of January 12, 2023. Once his Loan
balance was paid, SST notified ***** ***** **** to release the funds. It is SST’s understanding that
the Savings Account funds were released to him on February 14, 2023.
If *** *** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:02/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently paid off loan through SST, upon completion I paid my Loan off early, the loan was sold from ****** to sst, was told by the previous lender once paid off it would be 24/48 hours to receive my money, now I’m being told 10-20 days
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on May 13, 2022, ******** ********** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ********** agreed to make 54 bi-weekly payments of $100.00, beginning on June 3,
2022, with one final payment of $29.59.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** **********’s Loan Account remained unchanged and his Savings
Account at ***** ***** **** remained open. *** ********** paid off the Loan on February 2, 2023.
Once the Loan balance was paid, SST notified ***** ***** **** to release the funds. It is SST’s
understanding that the funds in the amount of $2,507.34, were released to him on February 27, 2023.
If *** ********** has any further questions or concerns, she may contact SST Customer Service
directly
Initial Complaint
Date:01/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My loan from ***** was sold to this company SST in December 2022. I sent a check to pay off my loan in full to ***** and literally the next day after I mailed my payment I get an email saying my loan was being sold to SST. My check showed it was delivered December 10th so I call SST on December 19, 2022 and was told that it could take 2 weeks for ***** to send them my check. SST told me that they would back date my interest since my loan had been sold to them and I had the check number and tracking information showing it was delivered and signed for. I call them again on December 23, 2022 and was told they never got the check and I needed to cancel the first one and send another directly to them, so I did. The second check was delivered and signed for on Jan 8, 2023. I called on Jan 9, 2023 and talked to a ** ****** badge number **** and he said my loan had been paid off, he talked to a ****** ***** who said that they would back date the interest on my loan and I would get a refund that they would push it through. I called again on Jan 24, 2023 talked to someone with the last name ******* and was told that they couldn’t help me to call back the next day. I called on Jan 25, 2023 and talked to a **** ***** a supervisor who told me that the refund and interest had not been pushed through and that she would do it and follow up with me at a later time. I called yesterday Jan 30, 2023 because online it says they owe me $705.29, but they really owe me $897.78 that includes the overpayment & interest and I was told yesterday that there was no supervisor available to help me and there was no direct number to call one. So here it is Jan 31, 2023 and I still have not gotten my money back from them, I cannot get anyone to help me! I need my money! I have kids and bills that need to be paid and I can’t get anywhere with this company! I have the proof where I have sent the payments and people I have talked to! Please help!
Business Response
Date: 02/17/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
We received *** ****** ****** (“*** ****”) complaint regarding the last check she sent to pay off
her loan. We’ve completed our initial review of the account in question and found the following:
On December 2, 2021, *** **** signed a Loan Agreement & Promissory Note with ***** financing
$19,500.00 for a Signature Loan. According to the Contract, *** **** agreed to make 59 monthly
payments of $458.74 beginning on January 3, 2022, with a final payment of $459.39. On or about
December 10, 2022, such ***** Account was assigned to SST for servicing.
When SST received *** ****’s ***** Account on December 10, 2022, the balance was $16,979.70.
SST received two payments since the account was transferred to them. The first payment was sent via
check dated December 12, 2022, to the previous loan servicer ***** for $458.74. The second payment
was also sent via check dated January 8, 2023, for $17,594.00 to pay off the loan. The later payment was
applied in the following manner: (i) $17,418.74 in principal, and (ii) $175.26 in interest, thus leaving a
loan balance of $-439.04.29. SST received the $458.74 from *****, the previous loan servicer, after the
payoff payment was applied. After applying the additional payment made on December 12, 2022, of
$458.74, the final loan balance was -$897.78. To address the amount paid in excess, SST completed the
following tasks:
- On January 27, 2023, SST sent a check by mail to *** ****’s account in the amount of $705.29.
Due to an inadvertent human error, the refund amount was miscalculated.
- To address this inadvertent error, SST reversed and reapplied *** ****’s last two payments to
reflect her payoff, which should have shown a refund due of (-$897.78).
- On February 6, 2023, SST sent *** **** a subsequent refund of $192.49, which was the
difference between the corrected refund amount of -$897.78 and the previously sent -$705.29 on
January 27, 2023, via FedEx tracking * *************
If *** **** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I did get the checks and got my money. Thank You

Regards,

****** ****
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had originally taken out a borrow and grow loan with ******, apparently at some point Systems & Services took over that loan. I paid my loan off and had it reflect as paid in full on 12/27/2022. At that time I called SST to inquire about how I should be receiving the $2,000 that was in the savings account and supposed to be given to me once the loan was paid off. The representative at SST advised I would receive a check in the mail in 10-15 business days from 12/27/22. That 15 days passed so I called again, this time I was told that I would receive a check in 30 days. On 1/26/2023 I called and spoke with a representative and this time was told that although my account was paid in full on 12/27/22 my account was not actually closed until 1/19/2023 and that they would direct deposit my money into my bank account 15 days from 1/19/2023, at that time I had to provide my routing and checking account information. Today 1/31/2023 I called to check on the status of this and was told that since I did not request my savings account money until 1/26/2023 it would be 15 business days from 1/26/2023 that I would receive the funds. I then explained that I had been calling requesting the savings money since December when I paid my loan and then requested to speak with a supervisor and was placed on hold for over 15 minutes than hung up on. When I called back I had to reiterate the entire situation to the representative. I advised that due to the run around from them and the fact that no one there seemed to know what was going on if I had not received my money directly in my account by 2/2/2023 (15 days from 1/19/2023) than I would be contacting my lawyer and we would be reaching back out to them on 2/3/2023. At that time the representative stated "maybe it will be there tomorrow, but it will be there by Thursday". This company is ridiculous, has horrible customer service, no one seems to know anything that is going on and they do nothing but give customers the run around.
Business Response
Date: 02/13/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 13, 2022, ******* ****** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,500.00 with **********
********** ****, doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ****** agreed to make 82 bi-weekly payments of $80.00, beginning on July 8, 2022,
with one final payment of $10.40.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******’ Loan Account remain unchanged and her Savings Account at
***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
release the funds. It is SST’s understanding that the Savings Account funds were released to her on
February 6, 2023.
If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:01/31/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a personal loan with ******. The loan was bought out by SST. My original terms of the loan was that once paid off, my savings fund of 2000 USD would be released to me. This money was put away in a savings account by ******. Once the Loan was paid off over a week ago, I have yet to receive my savings fund as promised. I spoke to different representatives who all have told me a different time frame and seem to be untrained on the situation.
Business Response
Date: 02/13/2023
Our records reflect that on December 28, 2021, ******** ****** entered into and signed for a
****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with
********** ********** Inc., doing business as ****** (“******”) and funded by ***** ***** *****
According to the Contract, *** ****** agreed to make 69 bi-weekly payments of $80.00, beginning
on January 11, 2022, with one final payment of $15.06.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******’s Loan Account remain unchanged and his Savings Account
at ***** ***** **** remains open. Once his Loan balance was paid, SST notified ***** ***** **** to
release his funds.
If *** ****** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:01/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My loan with ****** was sold to SST at the end of 2022. My loan with ****** included two parts a $1500 loan disbursed to me at approval and a $2500 kept in a savings account until the full loan was paid off. At the time ****** sold the loan to SST i had paid the $1500 already. When ****** announced the transition i looked into SST and did not like what i saw. the website provided no info about my savings and the business did not look legit. I decided to pay off my balance asap to ensure i would not have to deal with that company for long. I paid off my balanced on 12/28/2022. I called to confirm my payment was received i was re-assured that it was and that my savings and interest would be refunded to me within 30 days. They told me they would send a check. i did not like the idea of waiting 30 days and only being given the option for a check but i waited. on 1/20/2023 i called again to ensure that i would still get the funds within 30 days. The customer service rep said they had no info about the check but it "should" get there on time. i insisted on getting specific info after some back and forth the rep told me that the refund would be process within the next 2 business days. Today is 1/27/2023 i called and spoke to a customer service rep. I was on the phone for an hour with a rep who could not tell me at what stage of the refund process my refund was at and refused to let me speak to someone who could. Such company should have an accounting or accounts payable department that can provide this answer. the rep said they could now issue refunds via direct deposit and all he could do is take my direct deposit info. this info was never communicated to me in the past and even if i give them my direct deposit info they will still not confirm when my funds will arrive. I asked for a manager and was put on hold for over 30 minutes but i did not speak to any manager. I will contact the FTC and the attorney general office
Business Response
Date: 02/10/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on August 5, 2022, ******* ***** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 58 bi-weekly payments of $95.00, beginning on August 26,
2022, with one final payment of $25.94.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** *“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******* Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. The customer service agent is unable to provide further detail
about transfer of the Savings funds as that is handled by ***** ***** **** and not part of SST’s role
as Loan servicer.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: The response did not provide any more information or any answers to the problem. SST is pointing the finger at Cross river bank ; however, ***** transitioned the savings accounts to them not to cross river bank. because of that they must be responsible for refunding the money and refrain from pointing the finger at cross river bank when clients ask for what they are due.My final payments were paid to SST not cross river bank through SST portal. No prior communication has ever indicated that we should contact ********** **** for our refund status. I am not sure how they can now bring a 3rd party up as if this info was ever communicated to us. If they are having issues with the bank they chose to have business with they should resolve internally but the clients will hold them (SST) responsible. Rather than deflecting, SST needs to tell us where is the refund of the savings? if has been over 30 days. I still have the communications stating i would get my refund in 30 days. Who do we speak to to get real answer because the customer service number provided is answered by people who seem to have no idea what's going on. They provide vague answers. SST refers to the contract in place; well the contract calls for the refund of the savings ; where is that refund? that's all that matter. I will not get bounced around and provided vague; deflecting answers. Where is my money? The response pointed the finger at ***** ***** **** as if they were responsible for the loan. At no time have i ever been told or

Regards,

******* *****
Business Response
Date: 02/21/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
As stated in our previous response of February 10, 2023, our records reflect that on August 5, 2022,
******* ***** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the
Contract”); financing $4,000.00 with ********** ********** ***., doing business as ****** (“******”)
and funded by ***** ***** ****. According to the Contract, *** ***** agreed to make 58 bi-weekly
payments of $95.00, beginning on August 26, 2022, with one final payment of $25.94.
The terms and conditions of *** *****’s Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. The SST customer service agent is unable to provide further
detail about transfer of the Savings funds as that is handled by ***** ***** **** and not part of SST’s
role as Loan servicer.
It is SST’s understanding that *** *****’s Savings Account funds in the amount of $,2505.41, were
released to her on February 14, 2023.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have finally received my savings account refund so I no longer wish to pursue this case. I would still like to keep on record that the ****** to SST transition has been subpar. The customer service team gave incorrect information leaving us the customers feel hopeless and cheated. I hope they do better next. Regards,

******* *****

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Systems & Services Technologies, Inc. is NOT a BBB Accredited Business.