Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank loan account was sold to Sst. It originated from ******, it was a credit builder account. I paid off my loan completely on 2/11/23 and they have still not refunded my loan credit of $885. Everytime I call they just say soon. Please help

  Business Response

  Date: 03/16/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  Our records reflect that on September 21, 2021, ********* *** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,333.00 with **********
  ********** ***** doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract, *** *** agreed to make 40 bi-weekly payments of $40.00, beginning on October 8, 2021, with one final payment of $17.62. As a New Jersey Chartered, FDIC insured bank, ***** ***** **** *“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank. A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is prominently displayed on their website, **********. The Savings Account created as part of the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ***’s Loan Account remained unchanged and her Savings Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $845.56, were released to her on February 27, 2023.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to SST/*******. They have disregard my complaint, have failed to respond and have failed to validate the alleged claim pursuant Fair Credit Reporting Act 15USC §1681, you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Also, they are reporting inaccurate and incomplete credit information. I demand these late payments be removed from my credit report immediately. At no time I have I given consent for my information to be published and it is a violation against my privacy, which is aggravated identity theft. You also do not have any permissible purpose to furnish my personal information to any third party. Your company is in clear violation of the law. Under 15 USC §1681b - permissible purpose of consumer reports, THE LAW CLEARLY STATES:
  a. IN GENERAL
  Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:
  (2) In accordance with the written instructions of the consumer to whom it relates.
  Did I give you written instructions to furnish this account on my credit report?
  Furthermore, the FAIR CREDIT REPORTING ACT 15 USC §1681a(2)(a)(i) Exclusions from a consumer credit report clearly states:
  (2) EXCLUSIONS.—Except as provided in paragraph (3), the term “consumer report” does not include—
  A. Subject to section 1681s-3 of this title, any—
  (i) report containing information solely as to transactions or experiences between the consumer and the person making the report;
  Delete the above late payments from my consumer report, this agency is in violation of 15 USC §1681.
  Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ 1,000 per violation for:
  Defamation of Character (per se)
  Negligent Enablement of Identity Fraud
  Fair Debt Collections Practices Act 15 USC §1692g violations
  Fair Credit Reporting Act 15USC §1681 violations for willful noncompliance - §616. Civil liability for willful noncompliance [15 U.S.C. §1681n]
  Account Number: 3768****

  Business Response

  Date: 03/31/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our initial review of the account in question and found the following. On June 20,
  2015 signed a Closed-End Note (“the Contract”) financing $6,770.83 for a signature loan with the
  original creditor ******* Services, a Division of ********** ****. According to the Contract, Mr.
  ******** agreed to make 36 monthly payments of $288.84, beginning on August 1, 2015. In 2019,
  ******* ******** ceased operations and transferred its accounts receivable, including that of Mr.
  ********, to ******* Asset Trust, who, on August 10, 2019, placed the Account with SST as the
  servicer.
  Our records show. SST sent the Notice of Transfer or “Welcome Letter”, to Mr. ******** on August
  10, 2019, to the mailing address on file. Please note that the Contract set the interest rate of the
  signature loan at 29.213%. No changes have been made to the Contract or the interest rate. Per Mr.
  ********’s Contract, if any payment is more than five (5) days late, he will pay a late fee of 10% of the
  amount due or $25.00, whichever is lower. The account is closed.
  The Account reflects that payments were late throughout the life of the loan. The Account was due for
  the October 1, 2020 payment but was not made until November 13, 2020. That payment was returned
  on November 18, 2020 and not made again until December 1, 2020. The Account should have been
  paid in full, however, with the outstanding late fees still due, the Account continued to show as 60 days
  past due. As a courtesy, SST waived $292.34 in late fees as well as three late marks from the credit
  bureaus.
  SST pulled glances on all three bureaus, ******** ******** and ***** ***** and found the
  SST/******* ********* is no longer reporting to Mr. ********’s credit report
  If Mr. ******** has any further questions or concerns, he may contact SST Customer Service directly

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan with **** ** for their Borrow and Grow Plan. I was notified that the loan was being move to SST. I paid off the loan on 12/28/22. I called and inquire$1672 that was due to me from the savings account. I was told it would be 30 days from when it was paid off that I would receive a check. I called 2/8/23 as I had not received the check. I was told that they were not sending checks but would send it ACH. I provided my banking information. I'm not sure why I needed to do that because they already have my banking information as they were taking the bi-weekly payments out of my account. I called again on 2/28/23 as I still haven't received the money. They claim the they had the wrong banking information. Again not sure how. I gave them the information again and they said I'd see it in 1-2 days. I of course did not receive the fund so I called again on 3/3/23. Still not fund, refund is processing. Should receive fund 3/7/23. Still no funds. I called today (3/8) and said it is processing and call back Friday. This has been going on for almost 3 months and is ridiculous. Took the loan in good faith and paid it in good faith. I work with banks and I know it does not take this long for payments to be processed.

  Business Response

  Date: 03/23/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on December 24, 2021, ********* ****** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,667.00 with **********
  ********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, *** ****** agreed to make 50 bi-weekly payments of $70.00, beginning on January 21,
  2022, with one final payment of $61.79.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ******** Loan Account remained unchanged and her Savings
  Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
  ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $1,671.94, were released to her on February 16, 2023. However, on February 17, 2023, SST
  received notification the funds were returned due to an incorrect bank account number. SST spoke with
  *** ****** on February 28, 2023 and verified the correct account number. The funds were re-released
  to her on March 13, 2023.
  If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
  

  Customer Answer

  Date: 03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a borrow and grow plan with ****** on 11/11/2021. I received $750 up front and $2,250 was deposited into a savings account to be sent to me upon paying off my balance. I was notified that my plan was transferred to SST in December of 2022. I paid off my balance on 2/27/2023 and called customer service to have them release my savings and provided all my **** info for it to be deposited. The timeline of when i would receive it changed drastically depending on which agent you talked to. I was told ranges from 10-22 days. I then called into customer service on 3/4/2023 to make sure autopay was disabled on my debit card so i would no longer be charged. The agent told me I was all set. On 3/7/2033 I was charged an autopay charge for $100 after the agent told me she disabled autopay and that I would no longer be charged. I called into SST on 3/7/2023 to request that I be refunded the $100.00 on 3/7/2023 and they said they put a stop payment on it so it would not post to my **** account. The charge has posted to my account. I am requesting the $100 refund, the disabled autopay to occur, and the refund of my savings account as my balance has been paid in full. Also, it’s important to note that my online portal account still shows due dates which it should not since I have paid in full. I have asked a couple agents a status on my savings process and they are never able to provide anything other than “in progress.” As a customer, I don’t believe that is fair. I also don’t believe it is fair I was charged $100 which was not in the contract since the balance was paid in full.

  Business Response

  Date: 03/31/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on November 11, 2021, **** ***** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
  ********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Mr. ***** agreed to make 38 bi-monthly payments of $100.00, beginning on December
  7, 2021, with one final payment of $5.48.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Mr. *****’s Loan Account remain unchanged. On February 27, 2023, Mr.
  ***** made a payment of $770.98 to pay the Account in full. However, he also had a recurring debit
  of $100.00 that transferred over from ******, which drafted on March 7, 2023.
  SST has cancelled the recurring debit payment as of March 8, 2023 and refunded the payment of
  $100.00 on March 17, 2023 back to Mr. *****’s debit card.
  Once his Loan balance was paid, SST notified ***** ***** **** to release the Savings Account funds.
  It is SST’s understanding that the funds, in the amount of $2,256.76, were released to him on March
  29, 2023.
  If Mr. ***** has any further questions or concerns, he may contact SST Customer Service directly

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off a loan that was originally with ****** but was transferred to SST. The loan was paid of on 2/23/2023 and the payment cleared my ******* *** account on 2-24-2023. I was told my funds $2500 would be released back to my account via direct deposit. In todays day and age this should have already been done with EFT or direct deposit. I reached out to the Customer Service team with no response.

  Business Response

  Date: 04/03/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on August 5, 2022, ***** ********* entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,500.00 with ********** ********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract, *** ********* agreed to make 64 bi-weekly payments of $100.00, beginning on September 2, 2022, with one final payment of $60.05.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing basis on behalf of, and with direct oversight by, the Bank. A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****. The terms and conditions of *** *********’s Loan Account remain unchanged and his Savings Account at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of $2,506.00, were released to him on March 29, 2023.
  If *** ********* has any further questions or concerns, he may contact SST Customer Service directly

  Customer Answer

  Date: 04/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took out my loan through ******* The loan was sold to SST without my permission, and I quickly paid off the loan so as to not have to deal with this company given the horrendous reviews. My final payment on the loan was made on 2/15/22, and that final payment cleared my bank on 2/21/22. As of today 3/3/23, I have not received the over $2,200 that is due to me from my savings account. I called SST to discuss this (before the payment had cleared the bank) and was told it would be received within 14 days after the payment cleared. I gave them my banking information over the phone which felt very insecure but they said the funds would be wired that way. The customer service rep was very difficult to understand and not very friendly. I've sent three different emails to the company requesting the status of the deposit and I have not received any response from the company. This is a terrible way to do business.

  Business Response

  Date: 03/22/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on January 16, 2022, ***** ****** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”), financing $3,000.00 with **********
  ********** ****, doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, *** ****** agreed to make 37 semi–monthly payments of $100.00 on the fifteenth and
  the last day of each month, beginning on January 31, 2022, with one final payment of $69.23.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ******’s Loan Account remain unchanged and her Savings Account
  at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,256.67 were released to her on March 13, 2023.
  If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with ******* and they sold it to sst in 2019 i had a few payments left and paid it off in full now they claim that i owe them and it was in collections which is false. I have financial records proving i paid them off. However now they claim i owe them and that it was in collections and my credit score dropped. I want them to do actual research and read the logs instead of saying oh we have no record of you having an account. The phone numbers are all wrong and fake which is also proof this is a scam company and not a legit business because business thrives on business. Call home depot for a shovel they'll answer call the hospital to check on a patient theyll answer. call any of these fake numbers and you learn they're all fake. IM guessing they bought the debt thinking i would default when i only had a few payments left and then done allegedly. now they want to claim it went to collections which again is a complete lie.

  Business Response

  Date: 04/14/2023

  We’ve completed our initial review of the account in question and found the following:
  On September 7, 2016, ******* * ****** signed a Closed-End Note financing $3,126.77 for a
  Signature Loan with ******* ********, a Division of ********** ****. According to the Contract,
  Mr. ****** agreed to make 36 monthly payments of $136.40 beginning on October 1, 2016. In 2019,
  ******* ******** ceased operations and transferred its accounts receivable, including that of Mr.
  ******, to ******* Asset Trust, who, on August 10, 2019, placed the Account with SST as the
  servicer.
  Our records show Mr. ****** paid the Account in full on August 29, 2019, for the amount of $136.40.
  SST marked the account closed paid on September 10, 2019 and sent Mr. ****** a paid in full letter.
  On March 7, 2023, SST sent a manual update to ******* and ******** via E-Oscar to ensure
  Mr. ******’s account is reporting as closed paid. ***** ***** is no longer reporting the SST tradeline.
  If Mr. ****** has any further questions or concerns, he may contact SST Customer Service

  Customer Answer

  Date: 04/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:  This company does not provide the full truth. It stated i was late in oct 2020 which is a well after a year it was closed. If someone there changed it to say i owed when i didnt my score dropped 4 points. Also the contact number they provide is fake and does not work. This is a scam company and was trying to come after me for a missed payment dated a year after it was paid in full. I want a real phone number where I can call and speak to a living person not a random google number they get for a week. This scam company caused my score to go down and while its now fixed they didnt explain why someone on their end made it seem like it was in collections which it never was. Also if no resolution is made on finding valid contact info i will seek legal advice in order to persue legal action for the drop in my score
  
  Regards,    ******* ******

  Business Response

  Date: 04/27/2023

  As previously stated in our response of April 14, 2023, on September 7, 2016, ******* * ******
  signed a Closed-End Note financing $3,126.77 for a Signature Loan with ******* ********, a Division
  of ********** ****. According to the Contract, Mr. ****** agreed to make 36 monthly payments of
  $136.40 beginning on October 1, 2016. In 2019, ******* ******** ceased operations and transferred its
  accounts receivable, including that of Mr. ******, to ******* Asset Trust, who, on August 10, 2019,
  placed the Account with SST as the servicer.
  Our records show Mr. ****** paid the Account in full on August 29, 2019, for the amount of $136.40.
  SST marked the account closed paid on September 10, 2019 and sent Mr. ****** a paid in full letter.
  On March 7, 2023, SST sent a manual update to ******* and ******** via E-Oscar to ensure
  Mr. ******’s account is reporting as closed paid. ***** ***** is no longer reporting the SST tradeline.
  If Mr. ****** has any further questions or concerns, he may contact SST Customer Service directly

  Customer Answer

  Date: 04/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: TYhey still dont provide a valid phone number. i call and it says its not in service. also they cut and paste the same response as last time. WHY DID SOMEONE CLAIM IT WAS IN COLLECTIONS AND WHY DID SOMEONE CLAIM I WAS LATE. GIVE ME A REAL ANSWER OR GET READY FOR LEGAL ACTION AND I WANT A REAL PHONE NUMBER!
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a loan with ****** and it was transferred to SST. On 2/18/2023 I paid the account in full and they are currently making me wait 22 calendar day to receive my savings account money.

  Business Response

  Date: 03/23/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on March 1, 2022, ****** ********* entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms, ********* agreed to make 75 bi-weekly payments of $100.00, beginning on March
  24, 2022, with one final payment of $41.89.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, *********** The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Ms. *********’s Loan Account remain unchanged and her Savings
  Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
  ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $3,008.86, were released to her on March 13, 2023.
  If Ms. ********* has any further questions or concerns, she may contact SST Customer Service
  

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and paid the loan off in FULL on 2/14/23, they took the funds from my account. This is a loan where they put $2,000 in a savings account for me, that is supposed to be released to be within 10 days of me paying the load in full (at the time of the loan, I only received half of the loan, the other half went into the savings account). On 2/17/23 I checked my account, they pulled an additional payment. I called back. They next customer service rep I spoke with said the first rep had not cancelled by auto payments. He did this, then had me talk to a manager who refunded my payment they took. I got a bill this week for my account saying I owed that payment plus interest. I called, spoke to another rep. They never applied the overpayment they took on the 17th, but did take the refund out of my final payment on the 14th - showing that I never actually paid it off. In fact they showed that they refunded me on 2/3/23 in my transaction history online. I spent over an hour on the phone today 2/27/23 with several support people, never a manager and no one can figure out where my 2/17/23 payment went. I sent them a copy of my bank records, showing the payment was removed from my account. They now say it could take up to a week to sort it out, or get a call back. They will not release my $2,000 until they figure it out either. I have proof I paid it in full, and that they took the extra money. I sent it to them twice now (that is how they refunded it). They are holding more of my money. I had to pay the $2000 to get the $2000 back, since it was part of the loan agreement. I want them to hold up there end of the agreement of the loan contract, it should not take this long to fullfill it.

  Business Response

  Date: 03/08/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on June 8, 2022, ******* *** entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with ********** *********,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  *** *** agreed to make 72 bi-weekly payments of $80.00, beginning on June 24, 2022, with one final
  payment of $18.68.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ***** Loan Account remained unchanged and her Savings Account at
  ***** ***** **** remained open. *** *** was setup on recurring debit for her bi-weekly payments
  with the last payment posting on February 3, 2023. On February 14, 2023. *** *** made a payment in
  the amount of $3,351.24 to bring the account to a zero balance.
  On February 17, 2023 *** *** called in and requested the recurring debit to be cancelled as well as
  the $80.00 payment to be refunded that was drafted on the same day. SST cancelled the recurring debit
  and on February 24, 2023, refunded the $80.00 back to *** ***** account per her request, leaving a
  balance of $80.33 still due on the account. On March 2, 2023, *** *** went online via
  *************** and made a payment in the amount of $81.29 to pay the Account in full.
  Once her Loan balance is marked closed paid, SST will notify ***** ***** **** to release the Savings
  Account funds to *** *** within 14 business days to bank account ending in **** per her request.
  If *** *** has any further questions or concerns, he/she may contact SST Customer Service directly
  

  Customer Answer

  Date: 03/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: 19503823
  
  I am rejecting this response because:  the amount they refunded is a payment they took on 2/17/23 after the account was paid in full. They never posted that payment to my account. They refunded my payment on 2/3/23 (which they also took from my account before the account was paid I. Full). I have attempted to call them several times. They say my account is still pending closure as they are waiting on funds from my bank for the final payment I made on 3/2/23 for 81.11 (the final payment they refunded me initially that is an overpayment), I spoke with them today and they are still waiting - while my bank sent these funds on 3/3/23  I was told then when I called on 3/2/23 that they would escalate the funds (ona a recorded call) that it would take 7 days  today 3/8/23 when I called it still shows pending the funds, and once they get the funds will take 22 days to get my funds sent to me  from my savings  the first guy I talked to who hung up on me said the 81.11 was interest and said I still owed it, and it had nothing to do with my refund they issued. The second person assured me a manager would call me back by 3pm today  - no phone call at all- so calling gets me no where  they don’t answer me and have a different reason for the reason I had to pay and when I will get my funds. I also see others have had the same issues with this company . I have also emailed them all the documents, the reps tell me they can’t see the emails only managers can, and yet I can never speak to a manager. Regards,
  
  ******* **

  Business Response

  Date: 03/20/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Per our previous response of March 8, 2023, we’ve indicated that on June 8, 2022, ******* *** entered
  into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing
  $4,000.00 with ********** ********** Inc., doing business as ****** (“******”) and funded by *****
  ***** ****. According to the Contract, *** *** agreed to make 72 bi-weekly payments of $80.00,
  beginning on June 24, 2022, with one final payment of $18.68.
  The terms and conditions of *** ***’s Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remains open with a balance of $2,005.79 as of January 12, 2023. *** *** was
  setup on recurring debit for her bi-weekly payments with the last payment posting on February 3,
  2023. On February 14, 2023. *** *** made a payment in the amount of $3,351.24 to bring the
  account to a zero balance.
  On February 17, 2023 *** *** called in and requested the recurring debit to be cancelled as well as
  the $80.00 payment to be refunded that was drafted on the same day. SST cancelled the recurring debit
  and on February 24, 2023, refunded the $80.00 back to *** ***’s account per her request, leaving a
  balance of $80.33 still due on the account. On March 2, 2023, *** *** went online via
  *************** and made a payment in the amount of $81.29 to pay the Account in full.
  Once her Loan balance is marked closed paid, SST will notify ***** ***** **** to release the Savings
  If *** *** has any further questions or concerns, he/she may contact SST Customer Service directly
  

  Customer Answer

  Date: 03/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I have called several times, i have sent proof of all payments paid (and the refund) and the screen shots of the reversals they made incorrectly) and the payment I made to once again clear the account up. I received one call back, that my phone marked as out of country and there for I did not pick up (why would I ask this is supposed to be a company from the USA). I have gotten a different reason for my overpayment every time I call, from it being Interest that still owed to, my payment being NSF, to they never pulled a payment to there is confusion from the accounts being sold from ******, and my favorite as this is a debt collection. This was a loan that I voluntarily took out, not a debt collection. I have been hung up almost every time I call. It is not 3/20/23 and as of Friday 3/17/23 my account per the rep I spoke too showed a zero balance, but was still showing as opened with payments due and she didn’t know why. She emailed. Supervisor and put a “trace” on my savings account and told me if I didn’t hear anything back by the 27th of March to call back. That at this time there was nothing she could do. I have attached every payment I made to ******, and every payment I made to sst in this rejection. Including all refunds as you can see I have overpaid. I have paid a total $4792.53, and if you follow all the payments and refunds there is 1 extra payment. At this point the $80 is a small point, the biggest point is my account has been yet to be marked closed and they are still holding my savings account, one rep even claimed that my bank has yet to send the funds, I have verified with my bank those funds were sent when they left my bank account. They don’t hold the funds and not send them to the other financial institution, and had they been returned for some reason from the other bank I would have been notified and the funds would have been returned to my account. Hard to believe 2 weeks later and my account is still not closed. 
  
  Regards,
  
  ******* ***

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like many of the other recent complaints on this page took a loan with another company who then sold my loan to SST. I paid off my loan almost a month ago and still have not received my $651 that is owed. I’ve called multiple times to find out where my money is and I was told last week “sometime this week.” It’s past their window of 15-20 days during which I should have received my money. The only acceptable solution is to get my money immediately.

  Business Response

  Date: 03/03/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on April 18, 2022, Nicole King entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,300.00 with ********** **********
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  *** **** agreed to make 40 bi-weekly payments of $40.00, beginning on May 6, 2022, with one final
  payment of $13.52.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ****’s Loan Account remained unchanged and her Savings Account
  at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $651.93, were released to her on February 27, 2023.

  Customer Answer

  Date: 03/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

  Complaint: ********
  
  I am rejecting this response because:  This company needs to make this right. I was told that I would receive my money during a particular time frame and that did not happen. I called and repeatedly asked for a manager only to be denied and basically laughed at. This company is terrible and needs to be held accountable. I incurred late fees because they withheld money that was rightfully mine. 
  
  A class action lawsuit should be filed against this company.
  
  Regards,
  
  ****** ****

  Business Response

  Date: 03/07/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Per our previous response of March 3, 2023, our records reflect that on April 18, 2022, ****** ****
  entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”);
  financing $1,300.00 with ********** ********** ***., doing business as ****** (“******”) and funded
  by ***** ***** ****. According to the Contract, *** **** agreed to make 40 bi-weekly payments of
  $40.00, beginning on May 6, 2022, with one final payment of $13.52.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ****’s Loan Account remained unchanged and her Savings Account
  at ***** ***** **** remained open. *** **** paid off her Account on February 3, 2023. SST allows
  at least 14 days to make sure payments clear. Once her Loan balance was paid and cleared, SST
  notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that the
  funds, in the amount of $651.93, were released to her on February 27, 2023, to bank account ending in
  9687.
  If *** **** has not received her funds, she should notify SST immediately so we may track her
  deposit and get corrected for her.
  We do apologize for any confusion this business transfer has caused.
  

  Customer Answer

  Date: 03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: They have offered no compensation or actual resolution to my problem. 
  
  Regards,
  
  ****** ****