Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan with a company called ******. Part of my loan was locked into a savings account until I paid off the loan in full. However, I got a notice that my loan was being transferred over to SST. I paid my loan off in full with SST on February 25th. They told me that it could take 14 days to receive my funds from the savings via direct deposit. Today is day 22. I called and they seemed very confused. They asked for my mailing address 5 times. They said “I hope you get the money this week”. I’m not sure why it would take so long to receive funds via direct deposit. I’ve called three times now with no more luck. I’ve also tried to reach out to the **** with no response.

  Business Response

  Date: 04/06/2023

  Our records reflect that on September 27, 2020, Erica Davis entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms. Davis agreed to make 35 monthly payments of $120.00, beginning on October 23,
  2020, with one final payment of $62.27.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ****** Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $1,000.05, were released to her on March 29, 2023.
  

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th I paid off a seed and grow plan originally from ****** but transferred to SST on December 5, 2022. This plan has a savings account tied to the loan paid off. On March 20th I called SST and was told that I am on a waiting list to receive funds and they would not be available for at least 22 days. I have already paid interest on these funds for a year and a half and the payment has cleared my account. I have done everything right as a customer and want this company to start releasing funds when these debts are paid.

  Business Response

  Date: 04/03/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on June 11, 2022, **** ***** entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with ********** Financial,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  Mr. ***** agreed to make 54 bi-weekly payments of $75.00, beginning on July 1, 2022, with one
  final payment of $8.62.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Mr. *****’s Loan Account remained unchanged and his Savings Account
  at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $1,880.49, were released to him on March 29, 2023.
  

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/8/22 I entered into a contract with ****** Borrow & Grow Plan, a savings-secured loan. (Account number listed on documents) The loan agreement was I was approved for $4000. I would receive $1500 direct deposit to my account the next business day and $2500 went into a secure account with ***** ***** ****. In December 22, I received an email stating that my loan had been sold to SST account number 41367848. Maintaining my biweekly payments, my loan would not have been paid off until 12/23. On 02/23/23, I made an electronic debt payment of $2499.43, which $10 was a convenience fee. Which ****** stated no fees and SST assured that there were no changes to my original loan agreement. Now when with ******, the contract stated that I would have access to the savings account within 5-7 business days. When I paid off my loan on 01/23/23, I contacted SST and asked the process to have access to savings account in the amount of $2507.32. At that time, I was told that I would receive my money direct deposit to the account on file within 22 calendar days. On 03/01/23, I called because I noticed that my biweekly account statement with SST was updating and it still showed a balance. I was then told my money would be direct deposited within 22 business days. On 03/13/23, I called again. First the system was saying that I needed to call back during normal business hours 7am CT, well I was call at 11:15am ET, 11:42am ET (which ***** ********) answered and then hung up on me. I called right back at 11:52am and spoke with ***** ********, who informed me that my account was still in pending status, 30 days later, 16 business days later. Only to be told that ***** ***** **** is having delays and that SST was waiting on an update the following week, but could not tell me when the update would be completed. I was also told that the steps are 1. Pending status, 2. Requested status, 3. Approved status. How am I only at step 1 after 30 calendar days and 16 business days?

  Business Response

  Date: 04/03/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. Our records reflect that on June 8, 2022, ******* ****** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with ********** **********
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract, *** ****** agreed to make 38 bi-weekly payments of $130.00, beginning on June 23, 2022, with one
  final payment of $22.00.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, *********** The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  
  The terms and conditions of *** ******** Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,507.32, were released to her on March 29, 2023.
  If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
  

  Customer Answer

  Date: 04/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me even though SST did not respond as to why my original contract was not honored and my funds made available to me within 5 to 7 business days. Finally received my money after 1 month and 6 days. Definitely do not recommend doing business with this company.
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wouldn’t recommend taking out a borrow and grow loan to anyone! ****** was transferred to this company back in December of 2022 which was a HUGE mistake! I paid off my borrow and grow loan on 3/8/23 and was told it would take 7-10 CALENDAR days to receive my funds. When I called to follow up, I was then told it could take up to 22 BUSINESS days to receive my funds. I am not sure if they count the business days or calendar days since I was informed it was both. My account is currently showing paid in full and closed, why it is taking so long to receive the funds, especially if it’s electronically? Not to mention their website to review your account shows the bare minimum. It’s very basic. Absolutely unacceptable and I will be following up the attorney general.

  Business Response

  Date: 04/06/2023

  Our records reflect that on February 21, 2022, ****** ********** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ***** According to
  the Contract, Ms. ********** agreed to make 53 bi-weekly payments of $100.00, beginning on March
  10, 2022, with one final payment of $93.50.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the *****
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, *********** The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** *****
  The terms and conditions of Ms. **********’s Loan Account remain unchanged and her Savings
  Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
  ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $2,507.39, were released to her on March 29, 2023.
  

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a savings loan with ****** on 4/2022. ****** then closed around December 2022 and sent all savings accounts to SST. I paid my account in full on February 23, 2023. I was told that following Monday that I should call back within 10 days to get an update on my savings account. I called back 10 days later and was told to call back 21 days after the date I paid off the account. On the 21st day, I was told my savings account would be in my **** by 3/17/2023. I have yet to receive any of my funds back and my account with SST is still showing that a payment is due by the end of this month even though they are showing my pay off balance $0. I also have a letter from 3/15 confirming my account was paid in full. I just want my money back!! This has been a nightmare and they owe me over $1500!

  Business Response

  Date: 03/31/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on April 11, 2022, ***** ***** entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with ********** *********,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  Ms. ***** agreed to make 35 bi-weekly payments of $70.00, beginning on May 6, 2022, with one final
  payment of $11.60.
  
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Ms. *****’s Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $1,504.42, were released to her on March 29, 2023.
  If Ms. ***** has any further questions or concerns, he/she may contact SST Customer Service directly
  

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SST has purchased my loan from ****** where I borrow $2000 and have an additional $2000 in a savings account that I pay in total to $4000. I have paid off my loan weeks ago. I have contacted SST over 23 times with phone calls and emails about getting my $2000 sent into my own bank account. They say they have no record of me calling them and send the exact same email to me. The customer service is very rude and they are refusing to release my funds to me. I have given them my ACH information and they have lied about the date of when my funds are arriving to me. It is now weeks later and they are claiming I never called them. I send them continuous emails and phone calls but they keep me on hold for hours and say very rude things to me. They owe me $2000 and now I’m forced to take further legal action against them.

  Business Response

  Date: 03/31/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on October 5, 2021, ****** ****** entered into and signed for a ****** Borrow
  & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
  ********** ****, doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, *** ****** agreed to make 45 bi-weekly payments of $110.00, beginning on October 29,
  2021, with one final payment of $33.69.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ******’s Loan Account remain unchanged and his Savings Account at
  ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,006.03, were released to him on March 29, 2023.
  If *** ****** has any further questions or concerns, he may contact SST Customer Service directly

  Customer Answer

  Date: 03/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov 2021, I recieved a borrow and save loan from **** ** for $3000. I was given $750 up front and $2250 was put into a savings account that I would receive after the conclusion of payments. I made all payments on time until Feb 2023, in which I paid the rest of the loan off. In Dec 2022 the loan was transferred to SST. I was informed that the terms and conditions would remain the same. I contacted SST after I paid off the loan to arrange the transfer of the rest of my funds. I was told that it would take 14 days to close the account, then I would recieve my funds. After 14 days, and no funds being transferred, I again contacted SST. I was told my transfer was being processed, and that they were waiting on ***** ***** **** to release the funds. So I then contacted ***** at ***** ***** ****, who informed me that they were waiting for SST to give them the account and routing # so they could transfer the funds. I then called back SST and informed them what ***** ***** **** told me. A supervisor got on the phone and told me I had to wait 22 days to get my funds. After 22 days I still had no funds. So I called both SST, I asked to speak to a supervisor, I was put on hold, I sat on hold for 1 hour and 16 minutes, then hung up on. I called back again and got told I had to wait 30 days. So now it is March 13th, 2023 and still no funds. So I call SST once again and spoke to someone whom I could hardly understand. I was told that my transfer was processing and that they were waiting on ***** ***** **** to release the funds. So once again I called ***** ***** **** and spoke with ***** again. She said she would call SST and have a manager contact me to try to resolve the issue. She also informed me that once the savings are unlocked, it only takes 24 hours for funds to transfer. I have not heard from a manager no have I received my funds. I have a meeting with a lawyer set up for Tuesday, March 14, 2023 to discuss filing a formal lawsuit. SST needs to be held accountable.

  Business Response

  Date: 03/20/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on November 25, 2021, *** ****** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, *** ****** agreed to make 37 bi-weekly payments of $100.00, beginning on December
  17, 2021, with one final payment of $14.57.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ******’s Loan Account remain unchanged and his Savings Account
  at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,256.75, were released to him on March 13, 2023.
  *** ****** has any further questions or concerns, he may contact SST Customer Service directly
  

• Initial Complaint

  Date:03/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my loan 02/08/2023, and at that time, was told I would get my held savings in 15 business days. At the end of that period, I called to check and they had my incorrect account number. After that "fix" i was told my money would be deposiited in 5 business days. At teh end of that period, still no deposit. I called again, and this time was told 03/13 (which was 5 days ago) it would be deposited. I am doubting this as fact at this point, and am looking into getting legal help.

  Business Response

  Date: 03/16/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our

  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on June 9, 2022, ******* ********** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
  ********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract, *** ********** agreed to make 56 semi-monthly payments of $100.00 on the fifteenth
  and thirtieth of each month, beginning on June 30, 2022, with one final payment of $3.19. As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank. A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****. The terms and conditions of *** **********’s Loan Account remain unchanged and her Savings
  Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $2,507.32, were released to her on March 13, 2023.
  If *** ********** has any further questions or concerns, she may contact SST Customer Service

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with a with a company called **** ** which eventually gave it over to sst.
  Upon paying off this loan full I’m supposed to be getting a savings balance returned to me. My issue is with the extreme delay and the pathetic reasoning for my it will take so long to issue out the funds. I’d like assistance with the expediting the process and hopefully addressing for other sst loan customers.after 48 hours and the funds clear I’m being told it will take 22 days for them to verify and confirm it’s been paid then contact **** ** to confirm then a **** then after that is done I’ll receive my funds which is absolutely ridiculous.

  Business Response

  Date: 03/31/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on September 30, 2021, ***** ********* entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,300.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Mr. ********* agreed to make 20 monthly payments of $80.00, beginning on October 31,
  2021, with one final payment of $3.44.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Mr. *********’s Loan Account remain unchanged and his Savings
  Account at ***** ***** **** remained open. Once his Loan balance was paid, SST notified *****
  ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $652.00, were released to him on March 29, 2023
  If Mr. ********* has any further questions or concerns, he may contact SST Customer Service directly

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like many others who have filed complaints, I started a loan with ****** on May 13th, 2022. I was making the regular payments as required and on December 5th, 2022, it was sold off to SST. I was thankful that my automatic payments continued unlike some others.
  
  I continued to make payments until I paid it off on February 28th, 2023. I called in the next day, March 1st, 2023, to make sure everything was good because their website was down. I was put on hold multiple times and was told that everything was good. That the remaining balance of 2.09 was nothing that I had to worry about. They took my ****ing information, which I was a little leery of giving over the phone, but did to receive the transfer of the $3009.46 that I was due to receive back. They said they would send it to the department that handles the release of the money and ended the call.
  
  I called back on March 3rd, 2023, just to ensure that it had been send to the proper department and that the refund was being processed. Speaking with another person, he said there was no record of the process being requested. So, for a second time, I gave my **** account information to the male at the company and was told that I would be receiving my money.
  
  Tired of trying to talk to someone and having difficulty understanding what they were saying, I attempted early yesterday, March 9th, 2023, to e-mail, simply asking for confirmation that things were at least being processed with no reply as of yet.
  
  It seems with all the complaints on their page, many people have had to file in order to receive any sort of response and many have received their refunds and would like the assure that I am getting mine as well.

  Business Response

  Date: 03/31/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on May 13, 2022, **** ****** entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with ********** *********,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  *** ****** agreed to make 75 bi-weekly payments of $100.00, beginning on June 10, 2022, with one
  final payment of $62.57.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, *********** The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ******’s Loan Account remain unchanged and his Savings Account
  at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $3,009.54, were released to him on March 29, 2023.
  If *** ****** has any further questions or concerns, he may contact SST Customer Service directly