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Business Profile

Auto Service Contract Companies

Autoplex Extended Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

This profile includes complaints for Autoplex Extended Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autoplex Extended Services has 8 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The phone number and address used on their website is for a completely different insurance company in ********. Autoplex ES is a scam that works because when people call to complain like I did, some poor insurance agent knows just enough about insurance to come across as being evasive. Call the number ************, from their website. They also try to get your new info when you tell the scammers you no longer own the car. And because they use computer generated phone numbers, there's no way for a customer to call back.

    • Initial Complaint

      Date:06/06/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********, reoeated and unwanted phone calls from this company. **** calls asking me to renew my auto warranty, I have made repeated attempts to make this company stop calling me, and they will not stop.

    • Initial Complaint

      Date:05/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction occurred on Wednesday, May 1st. I had just bought a new car and I kept getting letters in the mail about a warranty issue so I called them and I was unknowingly pressured into buying a $395 warranty I didn't actually need. When I called back to see if I could get the transaction canceled and refunded, the man over the phone got confrontational toward me and refused to cancel it and refund me the money I spent. I do not need this warranty and have been vocal to them and my bank about getting it canceled and refunded but to no success. I can't afford the $199 monthly payments they want from me.

    • Initial Complaint

      Date:05/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple calls from this company, trying to sell me an extended warranty for my vehicle. Every time they call, they use a different phone number, so I cannot block them. I have told them multiple times to take my number off of their call list, and they just continue their sales pitch.

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I provided a payment of $395 via credit card to Motor Vehicle Services for factory warranty services on May 18, 2024. I heard about the company through mail that they sent to my home. About 15 minutes later, I realized that what was being offered was not what I wanted. I called the company, immediately thereafter, and asked them to refund my money. ****** and ************, the manager were belligerent, continued to harass me, questioning my intelligence, and my decision to cancel the service. I called four times because neither would agree to give me my money back. Based on how I was treated as a customer, this company seemed to be fraudulent. The lack of respect and name calling was extreme. Eventually, I contacted my credit card company to report them as fraudulent to get my money back.

    • Initial Complaint

      Date:05/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my refund since last year. I cancelled this policy, called several times to confirm that they received my cxl letter . they confirmed they did several times and advised that i would receive my refund w/ in 30 days 3 times and yet to receive it. I am just getting the runaround . No one ever gets back to me . So now, to get their attention and to show i mean business. this is the first step in to take action. if i still get ignored , I will start procedure again to get my refund . I will get the same paper work i wrote to cxl , certified mail again and sent over to them . only difference I will have my lawyer do it for me. Call me to resolve this by giving me a confirmation number that my check is in the mail and on its way by certified mail .

    • Initial Complaint

      Date:04/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited Phone calls telling me I can warranty a 2015 Milan when the car was discontinued in 2011. They do not listen when you tell them to stop calling and get aggressive on the phone.

      Customer Answer

      Date: 04/08/2024

      They are scammers.  When asking for a mailing address they hang up on you. 

       

      I received another phone call from them today. 

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phone number will just hang up on you. Want to stop receiving scam auto warranty mailings.

    • Initial Complaint

      Date:11/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I realized that this was an auto warranty scam and called the company back to cancel it. The woman on the phone (******) kept asking me "Why?," and completely ignored me when I was saying "I'd like to cancel, please." She said she couldn't do it, and that a supervisor would have to call me back. I asked to speak with a supervisor at that moment, and she said "none were available." I said that I would wait, and she said "...that is not how this works. A supervisor will call you."I have attached a screen shot of the initial call on 11/22, and the call to cancel on 11/24. As you can see, ****** and I were on the phone for at least 7 minutes. So, the call did happen.I've already contacts the ** State Attorney General, the **** and my credit card company, Chase. I've asked ***** to put a stop payment on this service and requested a full refund of the down-payment amount.

      Customer Answer

      Date: 11/25/2023

      I received a call today from this vendor (I think) informing me that they are canceling the service and refunding my money. I will update you as soon as the refund has taken place, which they said would happen in 3-5 business days. Thank you.

    • Initial Complaint

      Date:11/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling me, despite being asked not to AND me being on the national do not call list. They've lied directly to me (telling me both that merely owning a vehicle allows them to contact me however they want, whenever they want, as much as they want) and that I had signed something at purchase giving them those same rights (this is patently false). They also refuse to disclose how they acquired my personal information, and most times refused to give me the company name.

    Autoplex Extended Services is NOT a BBB Accredited Business.

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