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Business Profile

Auto Service Contract Companies

Autoplex Extended Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

This profile includes complaints for Autoplex Extended Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autoplex Extended Services has 8 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was cancelling my policy with them and I want a refund. They said I had to send them a typed out reason for this and sent it on the February 10th. When I called in April, they said I have to go to a reputable car company so I went to **** Tire & Service to get my miles verified. I had to send back the booklet with their card by certified letter. On May 12, I called them to see where my check was even though they received my certified letter on April 9th. They said they didn&#**;t receive it. I called back and they said they couldn&#**;t do anything for me. I have not received a refund and would like to receive a refund.

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31 2o22 I payed $2793 for a extended warranty on my 2019 *****. I never needed to use it. On march 28th I cancled it because I bought a new car. I called they received all the paper work on april 4th. And said I would receive a refund by may 4th. I still not have received it. And overtime i call they tell me that person is not in . Call back next week. I feel iam just getting a run around. The warranty is good till 2027 or ***** miles my car had only ****** mile on when I traded it in

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/30/23 I cancelled service with the business and was told I would receive my refund of $2395, I filled out the form but unfortunately I did not hear from the business until 2/2024 and that is when I was told it was sent to the wrong address, after I sent in all the corrected information and all necessary paperwork to receive my refund. From one date after another I was told my check would be processed and I would receive it within 90days which did not happen. As  of 2/18/25 I have been told it was processed but still have not received it. 

    • Initial Complaint

      Date:04/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me multiple times a day even though I request over and over to be taken off their list. When I request to be removed, they argue with me about how they're actually trying to help me.

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time buyers for a new vehicle (12/2025) and immediately got spammed with mail of vehicle warranty that we needed to register for. We had heard of extended warranty from our dealership and the details seemed similar. We called on 2/6/2025 and a man named, ***** *******, gave us details of the car, the dealership we bought our car from, and warranty details. My husband and I wanted to call back and ask our dealership but the caller said we wouldn't be able to call him back (no callback number). We were nervous because it seemed urgent. We gave our debit card information to pay the $100.00. Money we did NOT have at the time. He gave us a number to call in case we had questions. *************. We didn't think twice about it or since then. A few weeks later (2/24/2025), we were having problems with our car radio and remembered the man said the warranty covered technical and mechanical problems. We tried to find their information so we could get help. We looked back at the letters and realized it was fraud. We searched the company and found out others have been scammed ************: Motor Vehicle Services Address: ************************************************************* Phone Number: ************ Service: Auto Coverage Warranty

    • Initial Complaint

      Date:02/19/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an extended vehicle warranty for my 2018 **** Mustang on January 10, 2024. I filed a claim for my transmission in October 2024. The warranty company denied my claim, stating that my repairs were not covered. According to the contract, my transmission is covered. They ultimately did not honor the contract. I contacted them and told them I wanted a refund. They told me the process. I completed all parts of the process only to be told I could not get my money back and they would not fix my vehicle. I have been contacting them trying to get a full refund to no avail.

    • Initial Complaint

      Date:11/25/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was tricked into thinking this was my dealership and paid them over $3,000. I want this canceled immediately and my money returned.

    • Initial Complaint

      Date:11/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by the ************************** to purchase an extended warranty on my vehicle. I was advised that I already had a policy in effect that was scheduled to expire and that my vehicle required a policy renewal. I paid $177.84 to Endurance for an activation fee which was reimbursed on 10/7/2024 after request of cancellation by phone on 10/4/24. I contacted Motor Vehicle Services on 10/4/24 to cancel my policy. The initial down payment was made on 9/16/24. I understood I had 30 days to cancel and receive the entire agreement price, and if after 30 days, they would refund the unearned agreement of purchase price on a pro rata basis. The representative from Motor Vehicle Services advised me to write a letter of cancellation and sign and send back the contract, which I did on 10/4/24. I then contacted ******* on 10/4/24 to discontinue the use of my **** debit card in making a $249.83 monthly payment. I paid *** companies $495.00 down payment on 8/19/24 and $249.83 to ******* for my first payment on 9/16/24.Since I did not receive a refund after cancellation, I contacted a Motor Vehicle Service representative on 11/13/24, who checked the cancellation letter and advised me I failed to follow instructions and the reason for cancellation was hilarious. . He further stated that nobody would have called and misrepresented their services. This representative would not state his name a second time but believe it was **** ******* - he also rudely stated he did not have a supervisor and refused to transfer my call. He said they cancelled the policy due to nonpayment. Thank you in advance.

    • Initial Complaint

      Date:10/09/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used vechicle, Jeep Wrangler 2018, on January 3rd, 2024 from ******************. I took a loan through ************************. On February 26th, 2024 I purchased warranty for $3393- I paid $565 that day, and currently pay $233 a month for 12 months. I took my car in to ******** Doctors on April 15th 2024- Ace submitted charges to Motor Vechicle Services who declined claim due to critria of warranty was not met yet. After meeting the criteria of the warranty- I took my car in for service to Ace Auto Doctor on July 25th, 2024 Ace then submitted my claim to the ******************* at Motor Vechicle Services. The ******************* then delined the claim stating that the title is Branded and Branded title voids the contract. On July 31st 2024 I went to ************************ and spoke to the banker who presented my title showing there was no Brand on the title. The *********** contacted Motor Vechicle Services to void the contract and they stated that they would not refund due to it being Branded. I have attached the title and documents showing the title not branded. In addition ****************** did not disclose that the vechicle was branded- I have also included the Iowa Motor Vechicle Damage Disclosure Statement from *****************. Currently I can not use the Warranty from Motor Vechicle Services . I would like to be reimbursed for all payments made to Motor Vechicle Services

    • Initial Complaint

      Date:09/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date the transaction started was on July 1st, 2024. I was contacted about my card extended warranty and they claim to be part of ******. At that time I felt that it was legit because they sent a mail in my previous address in *****, **. So I paid $150 both in August and September. I spoke to ****** inquiring about this and they told me that they are a predatory company and are scamming people out of their money for services that may or may not even exist. I also find it extremely weird that they are making me jump through hoops just to receive my refund and cancel my account. In fact what they are requesting me to do is send in a letter and a page 6 of 6 of their handbook in to request the refund. I should not nor should anyone else have to deal with scammy companies trying o steal their money unfolded false pretenses and force people to go through steps like this in order to rectify the situation.

    Autoplex Extended Services is NOT a BBB Accredited Business.

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