Complaints

This profile includes complaints for Autoplex Extended Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Autoplex Extended Services has 8 locations, listed below.

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  Autoplex Extended Services

  2410 Highway 94 South Outer Rd Saint Charles, MO 63303

• 

  Autoplex Extended Services

  20 F St NW Fl 7 Washington, DC 20001-6700

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  Autoplex Extended Services

  2275 1st Capitol Dr Saint Charles, MO 63301-5800

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  Autoplex Extended Services

  888 16th St NW Washington, DC 20006-4103

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  Autoplex Extended Services

  Saint Charles, MO 63303-8310

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail to get a extended maintenance agreement on my 2020Toyato Camry.I bought the car in June of 2020 and the warrenty had expired. Being 80 years old I thought I need to take care of my car. I called the phone number on the letter and ***** explained all the great things that the warrenty would cover. It sounded good and I thought they were a reputable company. I gave him my credit card number because he said if I didnt get the deal right then it would not be good the next day. I was having many family problems with one daughter going through Cancer treatments and a Son going through triple bypass surgery, so I thought I better go ahead and get the agreement. I have been paying $199.83 since January of 2023 to PayLink. The first payment was made over the phone to *****. Since then the payments come directly out of my checking account. I misplaced all the info that was sent to me through Motor Vehicle Service during all my troubles. I needed to get my oil changed and called them to send a replacement card and was told to go online to get it. I begin to think I might have been scammed when I could not find the company name on the internet. That is when I called the BBB and found out they had multiple complaints against them. They were operating under the name Auto Plex Extended Services. The lady at BBB read me a letter that sounded like the one I received from them. I would my contract canceled and my money returned if possible, so I could purchase a legitimate warrenty. Thank you for your help. Sincerely,************************* PS the phone number I have to reach a sales agent is:************

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial date of transaction was on 1/5/23. I had purchased an extended warranty. The agent gave me the impression that I was dealing with a Kia representative. When tried to cancel because of this they were very rude and talked me into a lower payment of $129. when they payment was charged to my account it was for $227.32 with is more than the agreed amount and was not authorized by me to take that payment. I have contacted them repeatedly over several days and finally talked to someone today 2/22/23. After going back and forth with them they finally agreed to cancel plan but gave me no documentation or e-mail verification.

• Initial Complaint

  Date:01/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received mailer that appeared to come from my dealer, I knew something was up as I had purchased the extended warranty directly from the dealer and Toyota.
  
  It was clear that the agents are extremely rude, argumentative, and have no intention of letting you talk, or talk to a supervisor or manager.
  
  Even though they seemed to imply they were somehow connected with the dealer/Toyota, it was clear after reading, the very small print, that they have nothing at all to do with Toyota, and honestly, I don’t feel they should be doing business like they are.
  
  Disappointing that any company remains in business with a total lack of sincerity to right and wrong.

  Business Response

  Date: 01/27/2023

  He has never been a customer of ours.  He did not want to provide any of the information we requested.  We told him to disregard the notices we sent.

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in the cancellation page, a picture of mileage of the odometer reading and a picture of the vin. The policy was cancelled in their system on 11/8/22. The mileage at the beginning of the contract which is attached is ******. which was an estimated from my husband. The truck did not move for 3 months. The mileage I sent in was ******* which was the picture of the odometer reading. I received a check for ******. We paid a down payment of ****** and 3 payments of ****** for a total of *******. Since i live in ******* my cancelation fee states on page 17 of 18 should be $25.00. And it would either go by mileage or number of days the policy was enforced. Since there was no mileage I should have to pay a prorated days which is start date of 8/3/22 and end date was 11/8/22. Which is 97 days @ (**** days divided by total amount of policy $2893 which is **************** per day times 97 days which equals $******07228915663. So if i take the ****** plus the $25.00 cancelation fee i get a refund of $915.81.I called in on 12/7 and spoke to a manager and he stated that i paid a ***** cancellation fee and the mileage was entered as ****** and the refund was final and there was nothing i could do about it. I advised him that the mileage was entered incorrectly and the cancellation fee was wrong. He stated again he would not argue with me the refund was final and there was nothing I could do about it. I tried to tell him but he stated the refund would not be changed it is final. I want my refund $338.94 per the proof I sent them and they are refusing to honor their own contract.This is a farm truck, it is only used for farming. It is not a recreational vehicle. My husband has 2 other trucks and I have a truck that we use for personal use. When the agent called us we told him this. The truck usually does not move unless for farming, transporting cattle and tractors. When the agent called us the mileage showed in his system was a little over ******.

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received mailer with information regarding my new vehicle warranty and service contract.This company is trying to sell me additional services.I called to be removed from their mailing list and was lied to and laughed at by the person on the phone.He tried to represent himself as the person who does all my warranty and service contract.All I want is to be removed from their mailing list.