Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12659 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

• 

  H & R Block - Donna S. Robeson

  1481 W South Loop Ste 2 Stephenville, TX 76401-5163

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  H & R Block Inc., U.S. Headquarters

  11900 Industry Way Ste 5 Anchorage, AK 99515-3592

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  H & R Block Inc., U.S. Headquarters

  11401 Old Glenn Hwy Ste 110C Eagle River, AK 99577-7747

• 

  H & R Block Inc., U.S. Headquarters

  11312 Kenai Spur Hwy Kenai, AK 99611-9106

Review Details

• Review fromBrad M

  Date: 05/04/2025

  1 star
  I had a highly disappointing experience with H&R Block in Mill Creek, WA. I was required to pay $675 upfront through their Approve Online (AOL) system before I could fully review my tax return. After paying, I found multiple serious errors—including incorrect HSA reporting, missing mortgage insurance, and incorrect FSA calculations along with many minor errors in recording or calculating the return. I ultimately rejected the return and filed my taxes independently.
  
  Over the course of this process, I dealt with several different H&R Block tax pros, each of whom gave me conflicting or incorrect information. I grew increasingly frustrated and distrustful as it became clear they lacked the expertise to handle my return properly even though I met with the tax pro in January and reviewed my previous returns completed by a private CPA that i had moved on from. I spent hours doing my own research just to prove that their work was wrong—research that eventually gave me the confidence and knowledge to file my return myself, correctly.
  
  Despite H&R Block’s advertised satisfaction guarantee stating " File with a Tax Pro: We’re so certain you’ll be satisfied with the tax preparation services at our offices, you only pay us if you accept your return", both the Bothell office and corporate refused to issue a refund. The satisfaction guarantee was contingent on filing the taxes—not after payment through Approve Online. I spoke in person with the office manager and followed up multiple times in writing. Every refund request was denied.
  
  I received no usable service, only misinformation and added stress. I strongly caution others against trusting this office—or H&R Block in general—with their taxes.

• Review fromNicholas D

  Date: 04/16/2025

  1 star
  I scheduled an appointment with these people, wait at least 20 minutes only for the person to not even look into my information, tell me that they'd "call me", and I go home. I then gather up all the calculations of sums, etc. because they kept asking me questions about information that I already have sent over in e-files and had them scanned. This tax pro person sends me to someone else because she "isn't qualified."
  
  Second person says they're gonna' get a hold of me, doesn't for days, and is also "Not qualified", sends me to a 3rd taxpro.
  
  3rd taxpro person asks me for no information that was crucial to my taxes and fails to even bring up me having to send in a 1095-A, when I told her on the phone that I'm gonna' need to provide such information when she is ready, including my claiming a dependant. Instead, she tells me an inaccurate amount of money is owed, but it doesn't go through as I'm trying to pay such an insane amount of money that I technically don't even have.
  
  She notices what mistake she made that led to this inaccuracy, has me fix it on my end, and then even when the tax assessment is lowered, she charges me MORE money on the HR Block fee. And does it again.
  
  Finally we're able to situate everything, and complete the process, and I pay the money. But then when I get a final "Sign here" confirmation in the app and email, I see that the $540 that I spent, that I shouldn't have, has now an ADDITIONAL $70 charged to the balance which renders my entire, horrible experiences, priced at $610 with no explanation, and nothing but hassle, so much in fact that I was attempting to take out loans just to pay off these inaccurate numbers due to HER error, and yet she's awarded for this?
  
  I will never do business with these people again, and I find it unacceptable that I had to pay this amount and would like some of this money returned back to me.

• Review fromLydia R

  Date: 04/15/2025

  1 star
  H and R block is completely unprofessional and incompetent. I had An associate at the office off of 46nd St. and ThomasRd. which is in Phoenix, Az. Tell me that it was fine to come in after the tax deadline. And file my taxes. Obviously you cannot do that, but I can tell you that there's people at that office branch that are giving the public misleading information.
  So Beware!!!. The lady's name was Ignacia. Btw...

• Review fromDavid J

  Date: 04/14/2025

  1 star
  I had my taxes done by H&R Block in Schaumburg, Illinois on 4-12-2025 and they gave me another persons tax returns with the original paperwork… what a surprise for me. So I went back to the office to get my original paperwork and they can’t find it.
  What would you do?

• Review fromSam H

  Date: 04/13/2025

  1 star
  engaged H&R Block’s online tax preparation service for my 2024 return. The assigned preparer, Alisa Kharis, misreported my RSU income, overstating my taxable income by over $12,000. Despite multiple attempts to address the issue, the error was only corrected after I conducted independent research and insisted on a review. This oversight could have led to a significant overpayment. I request a full waiver of the tax preparation fee due to the inconvenience and time spent rectifying a mistake that should have been avoided.

• Review fromSiena B.

  Date: 04/08/2025

  1 star
  Absolutely terrible, was forced into paying for a higher service to file my taxes, instead of the free service I had selected, the paid for service did not help me at all, even though it was supposed to connect me to a tax expert, to answer questions and what not

• Review fromSteven C

  Date: 04/08/2025

  1 star
  I was quoted $610 for tax preparation at H&R Block, including their “Peace of Mind” guarantee. The return was marked ready to file on March 21. Upon review, I found two serious errors the preparer missed:
  
  A $6,000+ underreported tax liability
  
  A $12,700 missed deduction for real estate referral fees
  
  These were not due to missing documents—I provided a full expense spreadsheet. I personally identified and corrected the issues, not the preparer.
  
  I also left multiple voicemails for the local manager with no response for several days. When I finally spoke with her, the tone was defensive and unprofessional, and no apology was offered.
  
  After escalating to corporate, I was offered only $100 off—no meaningful acknowledgment of the oversight, stress, or time involved.
  
  This lack of character by their local leadership, lack of ability to fulfill their "website promises" is embarrassing. Offering $100 off after I proactively saved them from an underpayment audit due to their error where they'd have been liable for penalty and interest fees is laughable.
  
  This place is a joke - do not EVER recommend anyone to trust them.

• Review fromElena F

  Date: 04/05/2025

  1 star
  Very disrespectful and not educated in tax filing. I felt I was in the wrong whenever I asked for an explanation. They calculated my tax penalties so wrong they were off by more than 1000 dollars when I asked for them to pay that amount... it says in their website any mistakes they will pay in full the difference... they told me ,I am sorry they were calculated incorrectly... never more

• Review fromRobin L

  Date: 03/28/2025

  1 star
  H and r block on north dixie elizabethtown ky is absolutely the worst place to do your taxes at. We were told that it would cost around 528 dollars to do our taxes. It wound up costing over 1025 dollars. The lady didn't do a very good job on our taxes at all.

• Review fromTracy W

  Date: 03/27/2025

  1 star
  I went to these guys for many years. I ended up going to another tax person in H&R Block and we discovered that the previous tax person for four years filed incorrectly several years of mistakes. They waived refiling correction charges. I decided to stay with them with the exception of they give me $100 discount for 2024 taxes. They told me it expired in March and my appointment was in April. They did not tell me the hundred dollar credit was expiring. The office manager was very argumentative and very unpleasant. She would not budge. They screwed up many years of my taxes with no empathy . Please never ever to go to H&R .