Reviews

Review Details

• Review fromNick H

  Date: 07/28/2025

  1 star
  This is the absolute worst company I have ever dealt with in all my years. For starters, I am a team leader of a real estate team and I had a partnership with Safe Haven. They used to be a reputable contractor, but over the years their service has greatly deminished. So much so that they try to trap you into a 3 year contract, so that no matter how bad the service. You have no way out. This is exactly what happened to me (someone who has sent them a lot of business).
  I have been under contract with them for 10 months now, and my service has worked for 3 of those months. ADT who is the one providing the actual service has let me out and waived all fees associated with the account because they can see how bad its been, but Safe Haven, who does nothing, is now trying to charge me 1700 dollars. When I asked their rep ***** ********** to help me out especially since ADT said I can cancel free of charge, she took great pride in telling me no so adamantly. She didnt want to hear anything, she only recited over and over again that I signed a contract but completely neglecting the fact that I did not recieve the service I signed for.
  When asked to speak to a supervisor she said its unwarranted and outright refused me. This is the worse experience I have ever had. Safe Haven needs better customer service reps because this aint it.

• Review fromWilliam R

  Date: 07/28/2025

  5 stars
  Safe Haven is a great company. Honest and reliable. Couldn’t be happier!

• Review fromAngela E

  Date: 07/25/2025

  5 stars
  Great Experience. The Rep that Came to my Home from the Virginia Beach office was kind and professional. Gave us Everything We wanted to secure our home.highly Recommend this Company.

• Review fromMichael F

  Date: 07/25/2025

  5 stars
  Phenomenal service and only a phone call away if you need help with your alarm system. The installer was quintessential in meeting our installation and security needs. No reason to go anywhere else for ADT equipment. Sales rep covered everything that was available and ensured we completely understood what we were buying. Should have contacted Safe Haven Security System long ago.
  ******* **

• Review fromCassandra W

  Date: 07/09/2025

  1 star
  Biggest scam ever. False representation of charges. Very crafty at making you believe you are getting a great deal then hit you with separate charges back to back. Sold a false sense of security coverage on the window glass breaking monitors. Did not cover the area stated it would cover. When I dropped a glass close to the device it stated only glass break determined. I would not even heard from another room let alone if I was upstairs. Received the run around on getting help repairing a sensor. Called multiple times being told it would be no charge to being told it would be a charge. They never provided a call back to schedule a visit. I went outside to get help. No dispute resolution offered. Only response to your complaint is what the person reads that is in your contract but nothing to address their incorrect actions. Wants to charge 75 percent of whatever is left on a 3 year contract which is over 1000 dollars if you want to cancel due to their poor service. Dont go through safe haven for adt. Buyer beware alert.

• Review fromDiane F

  Date: 07/08/2025

  1 star
  They are a rip off period, they claim you sign a contract for three years when you sign up for one year and then you say you electronically sign when you know you didn’t but I decided to to get the military lawyers get involved since they claimed they are with them meanwhile they won’t get another penny from us tired of people ripping off people smh

• Review fromDaedra M

  Date: 07/08/2025

  1 star
  Safe haven security came to my door when i first moved into my house they said they were adt so i went along with them they charged me to set up and when i tried to cancel after one month because they where charging me a lot they billed me $1776.30 this company isn’t right at all

• Review fromRenan R

  Date: 07/07/2025

  1 star
  Do not recommend this company. I only chose their services because they were offered at a discounted rate through a partnership with my home builder. Initially, it seemed like a good deal and a convenient option — but the entire experience turned into a frustrating and misleading process.
  I spoke with ******* *********, the salesperson, who quoted me a specific price for the service. I agreed to it, thinking everything was clearly understood. However, when ****** *********, the installer, came to my home, the price was completely different — significantly higher than what I had been told.
  When I raised the issue, instead of admitting there may have been a mistake or miscommunication, they essentially blamed me. They suggested I had misunderstood the terms discussed by *******, which was absolutely not the case. I knew exactly what was offered and agreed upon.
  I tried to get in touch with ******* ********* again to clarify, but he completely disappeared — no returned calls, no follow-up, nothing. It felt like I was being set up from the beginning. There was no accountability at all, and I was left feeling misled and ignored.
  After a lot of back and forth, and after I told them I was going to cancel everything, they finally agreed to honor the original price. But at that point, the damage was done. I no longer trusted the company or their practices.
  The way they operate feels very deceptive — almost like a bait-and-switch tactic. They lure you in with one offer, then try to change the price later and pressure you to go along with it. If you push back, they act like it’s your fault.
  This is not how an honest company should operate. I would never use them again and strongly recommend that others look elsewhere. What seems like a deal up front can easily turn into a stressful and borderline scam experience. Stay away from this company.

• Review fromDJ S

  Date: 06/06/2025

  1 star
  Due to unfortunately circumstances, I can no longer afford my bill. I called to figure out a mutal agreeable solution to the 2 yrs and $2000+ penalty i would have to pay if I terminated my contract. I wasn't expecting to get out of the contract for free. I was told they don't renegotiate or terminate contracts. They actually told me they don't care if your house burns down, gets blown away in a tornado or is swept away in a flood. A contract is a contract. A policy is a policy. Not the answer I was expecting from a highly rated BBB company. The person I spoke with was nasty, unknowledgeable and unhelpful. BBB - You should look at their negative reviews on here and Google. Maybe they shouldn't have the rating they do.

• Review fromMelinda H

  Date: 05/21/2025

  1 star
  ADT has a 30 money back! Safe haven will not honor it. The sales person told me my insurance would cover the cost. That there was no contract you can cancel anytime! In all ways he lied! They won’t let me talk to him. They won’t lower or let me cancel for free in adt 30 day! They can’t honor it they shouldnt sell it. Without my insurance giving a break to help me pay. I can’t afford it! Especially for a 3 year contract! No help no kindness! No honor. Stay away. Even ADT gives me the run around! No honor