Complaints

This profile includes complaints for Varsity Tutors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Varsity Tutors LLC

  8001 Forsyth Blvd Ste 1050 Clayton, MO 63105

  
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  Varsity Tutors LLC

  4525 Oak St Kansas City, MO 64111-1818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Paid for 1 month of services, 4 hrs of tutoring, 1 group session/week, access to website for AP AB Calculus. Account under ******* ***** *************************** - Did not give me notice that service was nonrefundable.-Session did not meet daughters need for refresher course/ general overview. Only will answer specific questions and homework review.-My daughter gave her schedule before paying and then told her the group met the only night she couldnt attend.- My daughter was clear on her needs and her schedule. The interaction with the tutor only clarified that they only would cover one problem at a time.-My daughter struggled to keep the tech connected and made the session frustrating. Found the interaction uncomfortable. Does not want to continue. Found it a waste of time. -Called and canceled Tuesday afternoon. Still do not have confirmation of cancellation yet (its been 24 hours) but received a survey.- Mined my daughter for site improvements/ exit interview before admitting that the membership was non refundable. Would not prorate membership for 1 session use.- I took over the call. Specifically told the *** she would not be continuing sessions or using website. **** offering more sessions instead of confirming cancellation. - Saturdays call was a smooth sales pitch with a tonight only 10% off sales pitch.-Tuesdays interaction was again another sales/marketing ploy. I think they will keep her account active and bill me again 4/29.-I think they made promises they werent likely to keep while seeming flexible with the potential of changing tutors.

  Customer Answer

  Date: 04/08/2025

  Service payment was refunded in full. Thank you for your support in this matter. Complaint resolved.

  

  Business Response

  Date: 04/09/2025

  Varsity is in receipt of the Complaint filed by ****** *****. Varsity contacted Ms. ***** upon its receipt of the Complaint and ultimately chose to provide a resolution that was satisfactory to her. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Varsity tutors Summer of 2024 to help my son with his *** certification program and was extremely disappointed from the first call!!!! Unfortunately, not too many tutors offer *** *****ing, so I went along with ************************* begin with, the first ***** was not knowledgeable and didn't inform us until 3 classes were completed, and then canceled remaining classes. Second ***** was a bit more knowledgeable, but did not teach/*****, she just read slides from the internet (we could have done this ourselves).Lastly, we were scheduled for 10 classes, and towards the end, our ***** scammed us and told us we can still continue classes because our last class was end of October. Come to find out, this was inaccurate , and now Varsity is charging me for classes the ***** said we can continue to take. In addition, Varsity refuses to either call me back and resolve tis issue.

  

  Business Response

  Date: 04/04/2025

  Varsity is in receipt of the Complaint filed by ******** ********. Varsity contacted Mr. ******** upon its receipt of the Complaint and ultimately chose to provide a resolution that was satisfactory to him. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for multiple months without receiving any tutoring sessions. Tutors frequently canceled, and I was not offered rescheduled sessions or refunds.I later discovered that Varsity Tutors had an undisclosed use it or lose it policy, meaning if I did not use the sessions within the month, I lost my money with no credit or refund ********* no point was this policy clearly explained when I signed up for the monthly plan.2.Failure to Notify or Obtain My Consent I was out of the country for four months, during which I did not use a single tutoring session. Despite this, Varsity Tutors continued to charge me every month without my consent or notification.A reputable company should confirm continued billing if no services are being used, especially in a long-term absence.3.False Promises of Refunds When I first contacted Varsity Tutors regarding these unauthorized charges, I was assured that I would receive a refund.However, I later received an email falsely claiming that I had never officially canceled my sessions and therefore would not be eligible for any refund.This blatant contradiction between what I was told over the phone and what was later stated in writing is deceptive and unacceptable. I appreciate the Better Business Bureaus commitment to consumer rights and ethical business practices. Please confirm receipt of this complaint and inform me of the next steps in addressing this issue.

  

  Business Response

  Date: 04/09/2025

  Varsity is in receipt of the Complaint filed by Ati *******. Varsity contacted Mr. ******* upon its receipt of the Complaint and ultimately chose to provide a resolution.  Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful. My experience has been horrible, from day one I was unable to fully use the services with my son. Day one I spent over an hour trying to get the service to work online, we had no audio (the problem wasnt on my end but theirs) that same night I was assigned a new tutor for my son and he had a very thick African accent that was not easy to understand, in the third day the tutor had no idea what he was doing and gave my son the wrong answers and confused him more. When I tried to get a refund I was talked into not cancelling the service and they gave me one more month for free (I already made up my mind I was not going to use them anymore) Ive explained to varsity tutors that I was not happy and wanted a refund of my $314 because I didnt use the services they promised Id be receiving, they refunded me only half of the $314 and refuse to refund it all, no one will talk to me and tell me why they believe I shouldnt receive all of my money and instead emailed me twice to tell me one that Im only getting half and second that theyre not paying the other half because of terms they say I agreed to ( Although I didnt use the services) I would not recommend Varsity Tutors to anyone. I believed they were a reputable company to trust with my sons tutoring but I was wrong and far from being correct. I shouldve read the online reviews before signing up because I wouldve known of their business practices and ran the other way.

  

  Business Response

  Date: 04/01/2025

  Varsity is in receipt of the Complaint filed by ******* *******. Although Varsitys attempts to make contact with Mr. ******* in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint with Mr. ******* should he wish to do so. Mr. ******* may contact Varsity's customer experience manager at the phone number that was provided to him in the email dated March 25, 2025, to further discuss his concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling the membership services of Varsity Tutors to cancel my membership and for every time I call them the phone gets answered then I get hung up on after a few seconds. I have also emailed them as well. The phone call service is open from 8am to 10pm ET, and I have called in the afternoon, the morning, and at night and have been met with the same response.

  

  Business Response

  Date: 03/28/2025

  Varsity is in receipt of the Complaint filed by ***** *******. Although Varsitys attempts to make contact with Mr. ******* in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint with Mr. ******* should he wish to do so. Mr. *******  may contact Varsity's customer experience manager at the phone number that was provided to him in the email dated March 25, 2025, to further discuss his concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for 4 hrs of tutoring on 2/14/2025. To Varsity Tutors. Emailed 2/20/2025 that we want to cancel since we havent used any hours. They said its not refundable for what was paid but wont be charged for next billing cycle. But, they charged us for 3/14/2025.

  

  Business Response

  Date: 03/28/2025

  Varsity is in receipt of the Complaint filed by **** *********. Viji's concerns regarding their experience on Varsitys platform, and the related request for a resolution, were already under review at the time the Complaint was received, and Varsity has provided what it believes to be an amicable resolution. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varsity Tutors is a scam. They use hard sell sales tactics to take advantage of people. They promised me a tutor that they did not have. I never even logged into the site, no one contacted me about the tutoring and they refused to give me a refund. They are going to take my $349.00 and give me nothing in return. How is that okay??

  

  Business Response

  Date: 03/28/2025

  Varsity is in receipt of the Complaint filed by ***** ********. Varsity contacted Ms. ******** upon its receipt of the Complaint and ultimately chose to provide a resolution that was satisfactory to her. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Varsity Tutors for a one month plan on 31 DEC 2024 at the price of $568.80 after being informed that it would be only for one month so I could try it out to see if would be a good fit for me, and if I wanted to renew, then I could call back and renew for another month. I went through the tutoring for the month and didnt get a lot of satisfaction from the service, so I decided not to renew. On 30 JAN 2025, I was unexpectedly charged again for $674.13. After realizing this, I called Varsity Tutors back to explain I was charged incorrectly, and after doing so, the representative said I was signed up for a subscription and needed to cancel it. I asked to cancel it immediately and to please refund the extra month of tutoring that I would not be using. I was transferred to another representative who made answer a bunch of questions about why I would want to cancel, and tried to pressure me to continue with their program, and after declining multiple times, the representative said that they would put a cancellation and refund request in for me and I should hear back in a couple days. 04 FEB 2025, I received an email confirming the cancellation had been processed and received an email on 05 FEB 2025 rejecting the refund request. I emailed back explaining my side and how I was instructed I wouldnt be charged for another month but was anyway. However, despite multiple emails and phone calls to Varsity Tutors, no one would ever let me speak to a manager or talk to anyone who could help me resolve this transaction. Four different times a representative promised me that a manager or someone from customer care would call me back within 48 hours to talk this through with me, but the call never came. I have the emails I sent/received, the receipts, and one of the phone calls recorded as evidence of these affairs.

  

  Business Response

  Date: 03/21/2025

  Varsity is in receipt of the Complaint filed by ***** *****. Varsity contacted Mr. ***** upon its receipt of the Complaint and ultimately chose to provide a resolution that was satisfactory to him. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varsity Tutors charged me for a full month worth of lessons without my consent and refused to issue me a refund. They said I had to cancel by a certain date otherwise I was liable for full months charge but failed to tell me that. None of the hours were used for the extra month they charged me for. I told the sales representative in a email and verbally when I signed up exactly when I needed the tutoring to start and finish and what date my sons and daughters test were (SAT on March 8) that they needed to prepare for. She never told me about the date I needed to cancel by. I escalated the claim to a manager but they still refused to issue me a refund. When I try to view the terms of my account, I get the below attached error message.

  Customer Answer

  Date: 03/17/2025

  Varsity Tutors has contacted me and the issue has been resolved. 

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter used Varsity to prepare for her GRE test in mid-February. Three weeks after the test, Varsity auto-billed her for March. No notice was sent to her in advance of the charge, and none was provided afterward to alert her that her card had been billed. That is how Varsity conducts its autopay; it's not designed to help both parties prevent ongoing billing from occurring once the business relationship ends. Several days after being billed for March, I noticed the charge on the credit card and we called to correct the mistake. I have made four subsequent phone calls to Varsity's billing department, each to someone without authorization to issue a refund. Each time, I found myself in need of a supervisor and denied such access. I was told that one would return my call "when they're off the phone," "within 24 hours," and "within 48 hours." No such return call was ever made.Instead, my daughter received a generic e-mail from a representative denying our request for a refund. As a replacement, Varsity offered her the use of the service she didn't wish to purchase and has no use for now that she has already taken the test. Anyone who has ever entrusted a business with access to their credit card would feel violated by this response. In this particular instance: - The billing issue was identified quickly and promptly brought to their attention. - No services were used or rendered. - No damages were accrued by Varsity. Varsity's policies, taken as a whole, demonstrate, at best, a lack of interest in customer service, and at worse, policies designed to unfairly enrich their company.

  

  Business Response

  Date: 03/21/2025

  Varsity is in receipt of the Complaint filed by ***** ********. Although Varsitys attempts to make contact with ***** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint with them should they wish to do so. ***** *** contact Varsity's customer experience manager at the phone number that was provided to them in the email dated March 17, 2025, to further discuss their concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 
  

  Customer Answer

  Date: 03/31/2025

  Varsity Tutors informed me that they have issued a refund to my account but the funds have yet to be applied to my **** card.  I am waiting to receive confirmation from my bank that the funds have been duly processed before considering the matter resolved.

  Customer Answer

  Date: 05/05/2025

  The matter was resolved on April 24th.  Varsity likely authorized a full refund at an earlier date, but since they did not respond to the inquiry made by the dispute team at ***** the case stayed open, and the credit on my account was not made permanent, until April 24th.

   

  There is no need for further action.