Reviews

This profile includes reviews for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MOHELA has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MOHELA

  633 Spirit Dr Chesterfield, MO 63005-1243

• 

  MOHELA

  PO Box 105347 Atlanta, GA 30348-5347

• 

  MOHELA

  PO Box 91388 Raleigh, NC 27675-1388

• 

  MOHELA

  PO Box 90639 Raleigh, NC 27675-0639

• 

  MOHELA

  PO Box 105540 Atlanta, GA 30348-5540

Review Details

• Review fromAmy T

  Date: 07/31/2025

  1 star
  A simple phone call is impossible. Their recorded messages just play on and bring you in circles never allowing you the option talk to a human if you follow their prompts. I only realized this after calling and failing to talk with someone (even though there was a message that said wait time was only 30 seconds) because there was no option to connect to a representative. Of course they know what they are doing and this is not right or fair to the students and previous students trying to take care of their loans. I was just trying to get to someone regarding a lump sum payment but they make it so so hard to get answers and pay that because the longer your loans are with them, and they keep you waiting the more they can charge interest and make more money.

• Review fromTina M

  Date: 07/30/2025

  2 stars
  I am writing to present my case that Mohela made false statements on 07/30/2025 at 9:51am through an inbound email called Action Needed - We Havent Received Your Application. The email stated to View My Documents.I logged into my account and in my messages I received a new document from Mohela dated 07/29/2025. The document says We received proof of income without an application specifying what you were requesting. We are unable to process repayment options or postpone payments without a completed repayment option, deferment, or forbearance request.On 07/15/2025, Moehlea states in their very own document, which was located in my account inbox. **** - your annual renewal application for your reduced payment, under the Income-Driven Repayment plan, has been approved.Attached is an image snapshot of my inbox and the order of messages that Mohela provided me related to my *** plan ********** *** plan request was originally submitted at ************** on 07/08/2025. The *** application was successfully submitted for verification by email to me on 07/08/2025.Mohela sent me an email on 07/01/2025 stating Your Payment Will ******** Soon - It is time to recertify your payment plan. The deadline to submit an application is 08/29/2025.But after my CFPB written complaint (that Mohela made no response to my updated required tax documents for my *** requirements) I received the false email on 07/30/2025 Action Needed - We Havent Received Your Application. I uploaded my required tax documents to Mohela in my account on 07/22/2025 at 5:52pm for the *** requirements.Per requirements, I am to speak to Mohela about my concerns first. I called on 07/30/2025 at 11:38am. This is the day I received the mail Action Needed - We Havent Received Your Application. The call took place for 20 minutes with Kyeona Danalle. She stated Disregard Communications. So the email was false.She admitted yes, it is false and a mistake.

• Review fromGenesis G

  Date: 07/29/2025

  1 star
  No live representative available for Teacher Loan Forgiveness justa constant loop automated messages. After pressing a bunch of dials finally spoke to a live agent who placed me on hold for over an hour waiting for an "advanced agent." No response, incredibly irresponsible loan servicer with many discrepancies.

• Review fromEric J

  Date: 07/28/2025

  1 star
  Despite countless times of trying to contact them, they refuse to refund an overpayment I made when they were "updating their servicing platform". Terrible customer service

• Review fromSeth H

  Date: 07/28/2025

  1 star
  I can't reach any actual person on their customer support line to help me get into my account.

• Review fromNonya B

  Date: 07/26/2025

  1 star
  They ****, I asked a simple question: why is my payment increasing exorbitantly in a year and instead of answering my question transfered to someone else and I had to wait on hold for another 35 minutes. They're useless and only care about money, but what should you expect from a loan agency in *******. People who owed money to the mob had better service and support.

• Review fromMcKenzie G

  Date: 07/15/2025

  1 star
  BEEN ON HOLD FOR HOURS WITHOUT ANSWERS. 2 days ago my account showed NOTHING due now they want $1300 by today?! Called to discuss and cant get ahold of anybody!!! Its disgusting theyre even in business

• Review fromRyan W

  Date: 07/09/2025

  1 star
  To large to function. No employee will take accountability or responsibility to fix anything. They can't find about $600 in payments sent to them.

• Review fromFenn G

  Date: 06/28/2025

  1 star
  I have no idea how MOHELA is allowed to manage federal student loans with how utterly useless and frustrating their customer service is. Ive called them six times to resolve an issue with a remaining balance of 18 cents. Every single call takes an eternity to reach someone, only to get a *** who has no clue what theyre doing. Instead of helping, they just pass me off to an advanced agent" which means more waiting and still no answers. The last call I made, the agent kept me on hold for a long time and then just hung up on me. No callback, no resolution, nothing. I have no idea what she even did, if anything.This is outrageous. It shouldnt be this hard to get basic help on a loan. The incompetence, delays, and complete lack of accountability from MOHELA is beyond belief. How is this even acceptable??!?!

• Review fromKylie J

  Date: 06/27/2025

  1 star
  I was employed at MOHELA for 14 months and, during that time, I experienced a consistent lack of transparency from the company. During my hiring process, I was informed that fringe ***** additional payment provided by the Department of Educationwould be distributed annually. However, after 14 months of employment, I had not received this payment.When I reached out to the Assistant Director of *************** for clarification, I was given a completely different explanation than what I had originally been told. I later learned that other employees received conflicting answers when they inquired about the same issue. It became clear that there was a pattern of inconsistent and misleading information regarding fringe pay.I have since contacted the ******************* and sought legal counsel. It appears MOHELA may have misappropriated these funds, keeping the money intended for employees compensation. Instead of receiving the fringe pay directly, a small portion was redirected into my 401(k), but the amount is minimal and does not reflect what is owed.MOHELA is currently involved in a lawsuit, and it seems likely that the company is using these funds to serve its own interests. I did not expect this level of dishonesty from a federal loan servicer. Based on my experience, I cannot recommend MOHELA as a trustworthy or ethical employer.