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Business Profile

Auto Service Contract Companies

Automotive Product Consultants, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

4.82

Average of 297 Customer Reviews

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Review Details

  • Linda H

    Date: 07/05/2023

    This is from Evangelist *************************** - to *******************************. You have been very helpful to me since I been with Express Protect. For this, I am grateful. When things were not going right, you would immediately straighten things out. I thank God for your experience, wisdom, and knowledge. Thank you - with sincere and gratitude.

    Automotive Product Consultants, LLC

    Date: 08/09/2023

    We appreciate the feedback regarding your interaction with ** and glad he was able to straighten things out. Thank you for the fantastic review!

  • Wanda J

    Date: 07/04/2023

    I must commend ***************************** for his professionalism and smiling voice. He was able to handle my request for a duplicate service contract, answer all my questions that I had and made some confusing things transparent. Looking back on my documentations (notes) I spoke to him once in 2021 and then again in 2023 both times in the month of June. He was the same professional and had the willingness to assist me each time. I love talking to someone who will go over and above to assist even though I had a small request. I enjoyed talking to him. Hopefully this review will assist with recognition on a excellent employee and all that he deserves. Thanks Tino, hopefully if I need to call again you'll be the Customer Service professional that answers.

    Automotive Product Consultants, LLC

    Date: 08/08/2023

    Thank you for the awesome review! We agree that **** is an excellent employee and deserves credit for providing terrific customer service!

  • Candy H

    Date: 06/09/2023

    I would like to "Thank" *** and the company for their consideration and compassion. I will definitely be renewing my policy with you when that time comes. As a customer service representative myself, I don't lead with NO.*** lead with YES!! He really made my day as well as made me smile. ~Thank You ***!

    Automotive Product Consultants, LLC

    Date: 06/11/2023

    Thank you for the terrific review! We are happy to know that *** was able to assist with your situation and made your day!

  • Suzanne K

    Date: 05/20/2023

    The representative (****** *****) helped me resolve a glitch with my first auto payment for an extended warranty for our 2014 Honda. He immediately knew what the problem was and guided me on how to resolve it. He was professional and friendly, not in a rush. I had the feeling he actually enjoyed what he was doing. I was impressed.

    Automotive Product Consultants, LLC

    Date: 05/29/2023

    That you for the wonderful feedback regarding your interaction with ******. We're happy to hear that he was able to quickly resolve the payment issue.

  • Tiffany C

    Date: 05/08/2023

    ****** ********* was very professional, kind, and polite when calling in reference to my account. Most customer service reps/collectors are rude but he was not he did his job with utmost respect, scheduled my payment, and also offered a resolve to keep me in good standing. He is definitely a great addition to this company.

    Automotive Product Consultants, LLC

    Date: 05/29/2023

    We're glad that ** was able to help get your payment scheduled. Thank you for the fantastic review!

  • Nancy H

    Date: 05/02/2023

    We purchased an extended warranty for our 2016 Ford Explorer. It is current as of the date of this writing. Before the company agreed to warranty the vehicle, an inspector came to look it over and the vehicle was was deemed eligible. During the term of the extended warranty, we had an issue with the actuator and upon speaking with a supervisor at the warranty company, the actuator issue was amicably resolved. In summer of 2022 while on vacation, the check engine light would intermittently illuminate. Upon returning home, we took the vehicle to our local Ford dealership (where we generally have all our work done) for diagnosis. We were told the engine harness needed replacing, specifically the wiring on #4 was misfiring (according to the written repair order). Our car needed a new wiring harness. The wiring harness is a coverable repair under plan E, electrical, on the warranty. Yet, the warranty company denied this. Past experience said my relationship with the company was amiable. The wiring harness was replaced. I asked why the denial and was advised to send the repair order, but this was all to no avail as I received no response. In November 2022, I received an email asking again for documents. Documents sent again. In February 2023 I reached out to the same person asking about the process...another page was needed, so I forwarded that. May 2023, still not word. Reached out via email and an immediate email response was received that it was denied and did not know why I was not notified. There is no appeal process for this which is why I am forced to lay out the issue here. Why is this a covered expense under the warranty but mine was denied? Why did this take so long? How come I was not notified about the denial? $1549.50 was the cost for a new wiring harness. The invoice also included maintenance on the air conditioning but I am not asking for any reimbursement of that cost and I understand that it is not part of the warranty.

  • Sandy F

    Date: 04/25/2023

    *** was professional, service oriented and knowledgeable about the reason for my call. He completed everything in a timely manner and understood my concerns. It was truly a pleasure to speak to him and to know that every issue was resolved.

    Automotive Product Consultants, LLC

    Date: 05/29/2023

    We certainly appreciate the great feedback and are thrilled that *** understood your concerns and was able to get your issue resolved. Thank you for the review!

  • Felicia J

    Date: 04/22/2023

    My phone call was answered by **** and was in very good hands! Was very professional, kind, and genuine throughout the entire phone call. He was very informative and helpful to me I would recommend him to anyone!!

    Automotive Product Consultants, LLC

    Date: 05/29/2023

    We appreciate the review and are glad that **** was informative and helpful. Thank you for the feedback!

  • Betty B

    Date: 04/18/2023

    My phone call was answered and *** * was the best! *** was able to quickly locate my account and supplied me with the requested information. He emailed as well as sending me the documentation in the mail. Also update my address in the system. Great Service!

    Automotive Product Consultants, LLC

    Date: 05/29/2023

    We agree that *** is the best! He is one of our newer Customer Care Representatives and he's quickly becoming one of our top agents. Thank you for the fantastic review!

  • Ralph J

    Date: 04/18/2023

    ******* ******* in customer service.
    I was lucky to encounter this knowledgeable person
    Gave me timelines etc, that was needed on an issue.
    Before engaging with her, not a happy camper.
    Now she was able to change that around.
    An asset to the company.

    Automotive Product Consultants, LLC

    Date: 04/25/2023

    We are happy to hear that ******* was able to get your issue resolved. Thank you for the great feedback!

Automotive Product Consultants, LLC is NOT a BBB Accredited Business.

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