Complaints
This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 215 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had trash service through Curbside Waste since 2020. I was never made aware that I had a yard waste service. They cancelled my trash service saying I never paid them for my yardwaste and that I owed them over $600. This is insane. I never had a yard waste can. Never had any yardwaste collected and was never made aware by email or bills in the mail. No phone calls or voicemails were left.
Business Response
Date: 07/24/2024
Curbside waste does offer a Yard Waste service to customers this is a separate annual account I do see a account was set up years ago We will have management reach out ASAP to get things straighten out and try to resolve this thank youInitial Complaint
Date:07/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 13 someone came to our door to sell us service plan for garbage removal. I then read reviews and complaints on the BBB website and decided we did not want to switch to this provider due to many negative reviews. I immediately signed the cancellation policy on the bottom of the contract I had signed and mailed it to the company, per their contract. I called the company on May 14 to verify we did not want service to start. I was told we would not be billed and everything was canceled and no further action was needed. We received a bill in the beginning of June, which we immediately sent back without payment and with acknowledgment that we had already canceled service. On June 26, we came home to a garbage can in our driveway. I immediately called and was told that they had record of me canceling on May 14 and that they would pick the can up within 7 days and to leave it at the end of the driveway.On July 12 the can was still there so I called again and was told it would be picked up within ***** hours.As of July 18, the can is still in our driveway. We need it to be picked up immediately as our city will give tickets for garbage cans left out more than 24 hours after garbage pick up day.Business Response
Date: 07/19/2024
Curbside waste does apologize about this situation and has spoke to the customer and will be correcting the address to get the cart removed ASAPCustomer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have not had a trash bin for TWO weeks. We can called at least 6 times trying to get a new trash can without success. Repeatedly we have been told it will arrive within ***** hours with no such arrival. We have two trash bags sitting outside our house that fill the street with a terrible odor because they havent picked up our waste in over 2 weeks despite the service we PAY for. We need a trash can. We can each called and no action has been made other than reassurance with no evidence of effort being made.Business Response
Date: 07/17/2024
Curbside waste management team has looked in to the situation and has reached out to the customer and has taken care of the customerInitial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent company! I never signed up for service with this company!! A sales rep came by for this company and took down my name and email to send me more information, I never signed anything or agreed to anything and for some reason I have trash bins that show up a few weeks later!! I have called numerous times to have them picked up and they still have not been picked up!! I also received a bill in the mail.. again never signed up for service!! The trash bins need to be picked up immediately!!!! No bill will be paid because I never signed up!! A complaint has been filed with the Minnesota attorney general!!Business Response
Date: 06/27/2024
I see this account is closed with a zero balance I also see we have been there 6 times to remove carts and do have proof of this I will have management reach out to you to discuss this and provide proof if you would like and try to see what the issue is on this thank youInitial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside dropped off 2 bins which I never asked for and repeatedly said they would pick them up and a month later their still sitting in my driveway.Business Response
Date: 06/24/2024
Curbside waste does apologize about this and will reach out immediately not sure your situation but will get this taken care of ASAP thanksInitial Complaint
Date:06/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door-to-door salesman came and said he would guarantee to cut our garbage bill in half if we switched to them. I provided my contact info and was told someone would get in touch with me prior to any account being set up or cart being delivered. No one called me, so I called them myself and waited on hold 45 minutes before someone answered. I was not impressed and told the person I am sticking with my current garbage service after all. They told me an account hadnt been created yet, so they would make a note to disregard my info submitted. about 2 weeks later a garbage cart showed up at my house. I immediately emailed them to come pick it up and they tried to sell me on their services with an enticement. I saw through the shady, dishonest nature of their tactics and declined, asking again to have the cart picked up. In their next email they said I signed a service agreement (I didnt) so they are starting my service. I said no, pick it up and delete my account. Then I received an invoice in the mail for service. I emailed them again and they said it would be $150 charge to pick up the cart and cancel service. This is such poor customer service and obviously a frequent occurrence based on the other statements Ive read on here. Very disappointed at these deceptive and predatory business practices.Business Response
Date: 06/06/2024
Curbside waste does have third party sale Reps and we do apologize that you were told the wrong information management will reach out to get this taken care of ASAP thank youCustomer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The manager called me immediately and agreed to close out the account with a zero balance.Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The waste management dropped off the garbage bins without our consent and haven't come picked it up after multiple attempts to call them and ask them to. It's causing blockage in our driveway and causing a major headache. We never agreed to anything and then the garbage bins just show up one day and now has been sitting in our drive way for couple of weeks. Same thing happened to our neighbors.Business Response
Date: 06/03/2024
Curbside waste does apologies about this situation and has reached out to them in regards to this situation and will have carts removed ASAP and account has been closed thank you
Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative from this company came by and gave us a flyer about these services a few weeks ago, but we never signed up for anything.Yesterday one of their garbage cans ended up in our driveway. I called the company to see if maybe it was accidentally put on our driveway by mistake.They said that we have active service and a $30 dollar bill that's due.From reading other reviews on ****** it looks like this isn't the first time this has happened.Business Response
Date: 05/31/2024
curbside waste does have 3rd party sale reps and not sure the situation but we will have a supervisor call you asap and get the account closed thank youInitial Complaint
Date:05/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved into house utilizing their garbage pickup services, which I promptly called and canceled. Company came and picked up their cans. A month later, a door to door salesman came trying to have us sign up again, and was turned away. Another month after that, 2 cans were dropped off and a bill was received on the same day. The same day the cans were dropped off, I called them and told them to come pick them up.Business Response
Date: 05/28/2024
Curbside waste does have 3rd party sales reps and do apologies about the confusion will have a manager reach out to get this taken care of ASAP thank youCustomer Answer
Date: 05/29/2024
A customer service agent reached out and agreed to void the invoice sent to me. Thank you.Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never signed up for the service! Had 3 bins delivered to my house on Friday. Called them and they said they were going to pick them up and that never happened. So here I sit with these extra bins!!!!!Business Response
Date: 05/28/2024
Sorry to here this we do have 3rd party sale reps out there and do apologies if the wrong information was provided I will have a manger reach out today thank you
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