Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into house utilizing their garbage pickup services, which I promptly called and canceled. Company came and picked up their cans. A month later, a door to door salesman came trying to have us sign up again, and was turned away. Another month after that, 2 cans were dropped off and a bill was received on the same day. The same day the cans were dropped off, I called them and told them to come pick them up.

  

  Business Response

  Date: 05/28/2024

  Curbside waste does have 3rd party sales reps and do apologies  about the confusion will have a manager reach out to get this taken care of ASAP thank you 

  Customer Answer

  Date: 05/29/2024

  A customer service agent reached out and agreed to void the invoice sent to me. Thank you.

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed up for the service! Had 3 bins delivered to my house on Friday. Called them and they said they were going to pick them up and that never happened. So here I sit with these extra bins!!!!!

  

  Business Response

  Date: 05/28/2024

  Sorry to here this we do have 3rd party sale reps out there and do apologies if the wrong information was provided I will have a manger reach out today thank you  

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer of ******************** since May 2021. I canceled services with this company on 4/10/2024. We were told we needed to provide 30 days notice for cancelation so I agreed that 5/8/2024 would be our last pick up day. Today is 5/24/2024 and our garbage cans still have not been picked up for removal. I have reached out several times (5/16, 5/17, 5/22, and 5/24). I am at a loss for what to do to get our garbage cans picked up by this company. Each time I am told that they will be picked up in 7-14 business day. It has been well over 14 business days since the first time I was told they would be removed. I feel helpless as a consumer over something so small and routine. This should not be an issue but represents the ongoing issues we have had with their customer service over the last 3 years.

  

  Business Response

  Date: 05/28/2024

  Curbside waste does apologies about this and will reach out today to get this situation taken care of ASAP  Thank you 

• Initial Complaint

  Date:05/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to reach out to make you aware of an issue with a company that is going door-to-door in **********. A salesman from Curbside Waste came to our door about a month ago, claiming cheaper pricing for trash and recycling services. He took my contact info and said someone from the company would be reaching out with pricing and more information. I never heard from anyone. Yesterday, two of their waste bins appeared on our front curb. I called customer service and the woman told me there was an account in my name. She said she would delete the account and they would return to pick up the bins. I called again later in the day to confirm pick-up of the bins and she informed me that they won't be in the area again until June 6th. Considering the shady manner in which an unauthorized account was created in my name, I fully expect to receive some sort of bill from them even though I never signed up for their service. Additionally, these bins will be sitting on our curb for more than two weeks.I filed a complaint with the Attorney General and the city of **********, and wanted the BBB to be aware as well.

  

  Business Response

  Date: 05/22/2024

  Curbside does have a account set up at this address and not sure the situation with the sale rep we do appreciate you bringing this to our attention and will have management reach out today to get this situation taken care of  thank you! 

  Customer Answer

  Date: 05/22/2024

   I am rejecting this response because:
  
  I want the unauthorized account ******************** created in my name, without my consent deleted IMMEDIATELY. I want the waste bins you dropped off on my curb picked up IMMEDIATELY. I never signed up for an account with this company. When I handed over my contact information to the door-to-door salesman (******, in retrospect), I was told I'd receieve more information about pricing. That's it. I never asked for this headache and want this situation resolved NOW. I want ZERO further contact with this fraudulent company. A complaint has been filed with the BBB, Minnesota Attorney General and city of **********. You'll be hearing from my attorney next.

  

  Business Response

  Date: 05/23/2024

  Curbside waste is trying to reach out and have taken care of this on our side would like to talk to talk of this matter and do apologies the carts will be removed with in 24 hours Thank you  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called Curbside Waste in April 2024 to have the yard waste container removed as we are moving out of state and we're not going to pay for the yard waste services this year. At the time they told me that I would need to wait for a month, but that they would come and pick it up on May 9th. I called them on May 10th to see why they hadn't picked it up and they said I had to leave it out there and someone would be by in a day or so. On May 13th it was still sitting there so I called again and they told me that they would come and get it on June 6th. I explained that we are moving out of state in a week and it cannot stay here for another month. I requested to speak to a supervisor to get this resolved and they told me I could not be transferred and would have to wait for a supervisor to call me back and it might not be for 3 days. I explained that I don't have 3 days as we are moving out of state and new owners are moving in. When I insisted on being transferred to a supervisor they hung up on me.

  

  Business Response

  Date: 05/14/2024

  Curbside will give customer a call today. I see we have been there to remove the cart and have had no luck with that but we will take care of this ASAP thanks 

  Customer Answer

  Date: 05/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They agreed to pick up the yard waste bin and did so by 10 am on Wednesday May 15th.  Apparently I was initially misinformed with how they pick up the yard waste bins, when you are no longer using the service.  Once I was able to speak with a supervisor directly, we were able to come to a solution.

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside Waste has missed picking up our trash on the appointed day three times in the last four weeks.

  

  Business Response

  Date: 05/10/2024

  I will look into this matter and have this taken care of ASAP and will have management reach out to customer thank you 

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year Curbside ubruptly discontinued my service and took my garbage can without informing me. After emailing them they told me they decided to part ways. This was after repeatedly attempts at getting them to do their job and pick up my garbage at my house which they refused to do and their drivers lied about picking it up. They also kept leaving the can down by the house rather than walking it back up to the house as was the agreement and what I was paying extra per month for.They then agreed pay nearly $200 in refund money which shows how many missed garbage pickup they did. They NEVER refunded the money. When I wrote a review on ****** the arrogant owner said they " hand delivered a check to me". Complete fabrication. NEVER EVER happened. The owner lives in a fantasy world and makes things up. Mind blowing he would even claim such a thing.I'd like my nearly $200 dollars. Incidentally I wrote to the **************************** last fall 2023 and Curbside also arrogantly IGNORED THEM! Who does that. These people have some of the worse karma coming to them that I have ever seen in my life. Truly unbelievable. I was advised to contact 1) Loretto that licenses garbage companies 2) The *** and 3) The BBB of MN/ND.

  

  Business Response

  Date: 04/29/2024

  We have reviewed customers closed account and verified that customer did receive a check left in her mailbox that was cashed and cleared for $191.61. attached  is a copy  with a cleared check with customers name. This customer is not due for anymore of a refund, account is closed with a zero balance. Curbside waste has reached out to the customer and is waiting for a response. Thank you 

  Customer Answer

  Date: 04/29/2024

   I am rejecting this response because:
  
  Never received a check. That is untrue. 

  Curbside Waste has not sent me a check for $191.61. I not only have no recollection of them mailing me a check but my bank has confirmed today that there is no record of a check being cashed. They are not being honest.

  

  Business Response

  Date: 05/03/2024

  Curbside waste has spoken to this lady in regards to the refund. We do have proof that a check was cut and cashed payment has been paid  in full  Thank you 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ended our last garbage pickup with Curbside Waste on March 12, 2024. Have been asking them to pickup trash containers since then and they keep responding with emails that they will pick up in 1 week, then 7 - 10 days etc. but they never do.

  

  Business Response

  Date: 04/24/2024

  We will reach out to customer and get this taken care of ASAP Thanks 

  Customer Answer

  Date: 04/26/2024

   Better Business Bureau: Waste Management contacted us and garbage containers were picked up the same day. Thank you.

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside has been charging me since last year. They have not picked up my garbage but they keep sending me bills. I have been trying since oct . 2023 . I was first told I couldn't cancel.Then I told I could many times since then that my account would be cancelled and it wasn't. I received one voicemail from one supervisor I called back they said they would call me back multiple times after that and they didn't. I am not paying for no service . I was told my account would be credited back all previous months I did not receive service, but they keep adding on months. I don't know it hasn't been cancelled until I receive another bill with new charges for service I am not receiving.I want this to stop. I should not have to keep calling and cancelling this has been going on since last year. I want this resolved immediately. Thank you for your time.

  

  Business Response

  Date: 04/26/2024

  Curbside waste will reach out again it looks like we have spoken several times on this matter and yes account is closed This account was put on a suspension for non payment and then was never paid sense will reach out to customer to try to get this settled on balance thank you 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been calling for over a week and wasting my time to call in regards to my trash bin. First I called for a replacement in my bin because there was no lid and ******* told me to leave my bin outside and someone will come grab it in 24 hours this was on Thursday 4/11/24. I called again on Monday 4/15/24 about my trash bin not being replaced and want an another new bin, ******* stated that itll come for sure tomorrow, meaning Tuesday. Nope no one came and I called again on Wednesday 4/17/24 and spoke with another rep she say that it is scheduled to come tomorrow Thursday 4/18/24. I also told you guys that my trash bin has been on the curb for a week and if I get fine by the city its not my fault and your company will be responsible. Today only one of my bin has been replaced and there was no other bin when I requested for two. Its upsetting to go back and forth with you all when I work and had been paying you all. I called today 4/19/24 and while was first in line, you guys hung up and me and now Im waiting again. Its such a bad first impression and now Im contracted with you all for 2 year! While speaking with ******* today and regards to the waste bin, I specifically ask for her to call back if we get disconnected and ask for another bin to be sent. Of course its Friday and we got disconnected and she didnt call back so Im paying you guys for another service Ive never used. This has been going on for a week and very frustrating!! Do youre work properly!

  

  Business Response

  Date: 04/22/2024

  Looks like several calls were made on this account for different  work orders and did call customer to get things worked out and customer is taken care of and satisfied with out come 

  Customer Answer

  Date: 04/22/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.