Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target

  2747 Gulf to Bay Blvd Clearwater, FL 33759

• 

  Target

  10150 Bloomingdale Ave Riverview, FL 33578

• 

  Target

  3625 W Gandy Blvd Tampa, FL 33611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking Target to delete my account for many months. So far they have refused and do not respond or let me know when deletion will occur. unacceptable. Customers should be able to easily delete their accounts. There is no reason for companies to make it so difficult.

  

  Business Response

  Date: 09/16/2025

  Dear ********
  
  Thanks for contacting Target on behalf of our guest **** ***.
  
  Upon receipt of your contact, we reviewed our guest concern. We were able to confirm **** *** has provided Target with the appropriate verification information needed to complete their privacy deletion request.  
  
  We appreciate the opportunity to look into their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 280224199.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

  Customer Answer

  Date: 09/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have finally taken care of this and deleted my account.

   

  Thank you.

• Initial Complaint

  Date:09/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on Target.com on Sept. 7, 2025 . My order was delivered on Sept. 9, 2025. Upon hiring someone to come and assemble, the item was deliever without instructions or a manual. I went online to see if I could locate the assembly instructions and was unsuccessful. Read the reviews and Q&A for the item and discovered I was not the only one who ordered this item and received it without assembly instructions. Reached out to customer service and one agent was very rude and showed no empathy towards the situation, refused to transfer me to a supervisor, called back got another agent, who also refused to transer me to a supervisor, only wanted to offer me a $10 gift card and I paid $72.52 for this item. I wanted a refund of atleast $30.00 for the inconvience and frustratation this has caused. I paid the guy to assemble $45.00 for nothing. I need this issue escalated. Still without a manual. we have to assume how to assemble?

  

  Business Response

  Date: 09/13/2025

  Alannah,
  
  Thanks for contacting Target on behalf of our guest ****** ******.
  
  Upon receipt of your contact, we reached our guest to address their concerns. After speaking with ****** apologizing for their experience and confirming receipt of the instruction manual, I issued a gesture gift card for their experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 279874557.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com

  Customer Answer

  Date: 09/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out about why the *********************************** location refused my refund. When I went in to make a return, I stood at the service desk for about 10 minutes before a Target employee even showed ***** first, the employee (******) tried blaming it on the barcode being blurry for the refusal. Her coworker had to tell her she could just enter the numbers. She tried saying she couldn't see them and I had to literally read them to her. After that, she was blaming the system for the refusal. I tried calling about ten times but no one picks up. I selected literally every option- guest services, bakery, deli, electronics, toys, clothes, even the pharmacy. It just disconnected after ringing for awhile.When you select guest services (the option that makes the most sense), it automatically disconnects the call. I called the number on the receipt- ************.It was one purchase. I'm not sure why it shows as two separate charges from Target. I plan on disputing the charges with my bank, if needed. ******, ***** I stopped shopping at Target in January 2025; like many other people. I just happened to shop here because they were offering a teacher discount. I now regret it. I will go back to not shopping at Target after this awful experience with their employees.

  

  Business Response

  Date: 09/19/2025

  Alannah, 
  
  Thanks for contacting Target on behalf of our guest **** *******. 
  
  Upon receiving your contact, we reached out to our guest to address their concerns. We partnered with the store where they attempted to return their items and confirmed that they were successfully refunded for the items brought in.
  
  We informed **** that if they have additional items to return, they may visit their local Target store for assistance, as some items are eligible for in-store returns only. For all other items, we have provided **** with a return label.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279761946. 
  
  Sincerely, 
  
  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com
  

  Customer Answer

  Date: 09/23/2025

   I am rejecting this response because:
  

  Target continues to lie and provide false information to the BBB.  After I replied to Asjha on September 19, letting her know I was attempting to return the entire order, she stopped responding! Asjha also refuses to tell me why the manager refused the return or why they are hanging up on customers and refusing to help when you attempt to reach someone on the phone.

  I filed a dispute with the bank. I will provide them with Asjha's emails and her refusal to help after lying and providing the BBB with false information including the emails unanswered from *****. No wonder Target continues to tank and lose money. I cannot wait until they go out of business! 

  
  

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a blanket from Target on Aug 24, 2025. I washed the blanket, following the care instructions. It fell apart in the wash and looked quite awful after washing and drying. I decided to return said blanket and noted in my return exactly what happened and was sent a return label. On September 5, 2025 I received an email from Target stating my return was denied. It was denied for being too damaged, although I told them that was because it didn't hold up in the wash. Target refuses to refund me and this is why I am filing a complaint.

  

  Business Response

  Date: 09/18/2025

  Alannah,
  
  Thanks for contacting Target on behalf of our guest, ****** ******.
  
  Upon receipt of your contact, we researched the issue with our return center team and confirmed the return we received from Ms. ****** couldnt be processed for a refund as outlined on our site under Why was my return declined by the online return center?". If an item returned is unexpected or doesnt meet our return guidelines (such as being used, opened or damaged), we may not be able to accept it or issue a refund.
  
  We appreciate the opportunity to review Ms. ******* request and apologize that their return did not meet our return requirements to provide them with their desired refund resolution. We do consider this complaint to be appropriately addressed with no alternative resolution.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279762609.
  
  Sincerely,
  
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  Customer Answer

  Date: 09/18/2025

   I am rejecting this response because:
  In my target return I stated that the blanket fell apart in the washer. This is due to the poor quality of the blanket, the whole reason the blanket was returned in this state is because of poor product quality. I would like to refunded, the product was washed on cold setting, delicate with a mild detergent and dried on low. My return being denied is quite ridiculous because I am returning it because it didn't hold up and it was the first time I ever washed it.
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/15/2025 placed a online order I never received my package contacted target a few ************ refused to refund me my money

  

  Business Response

  Date: 09/23/2025

  Alannah,
  
  Thanks for contacting Target on behalf of our guest ****** *******.
  
  We're sorry to hear our guest hasn't received their delivery. We've reviewed the order information and confirmed with our Target Plus partner that the item was delivered. Due to the confirmed delivery, Target is unable to offer a refund. We've recommended to our guest that they contact their local authorities to file a police report if they're still unable to locate the package.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279678899.
  
  Sincerely,
  
  Heather
  Executive Escalations Team
  Target Corporation
  www.target.com

  Customer Answer

  Date: 09/23/2025

   I am rejecting this response because: its unacceptable I work to hard for my money just up and get a police report I lost out both ways
  
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on August 29th for some things I was needing. On September 4th I got notification it was delivered but I didnt get anything. I check the photo and its not of my home and I checked my cameras but saw no delivery drivers on the 4th. I contacted ***** and they told me tow give it a few more days in case of it being misdelivered to be routed back to me. I waited 2 days and called back they told me tow give contact Target so that they can open a claim with Target and I can be reimbursed. I then reach out and to Target and was told the delivery was successful. They didnt want to do anything so I asked for a manager who said they could only open an escalation with another team. I offered photos of my home and camera log but they didnt want that. So then I get contacted by email saying that they consider it to be a successful delivery so I respond telling I can provide photos of my property and camera log to show this is not my home. They replied I need to open a claim with ***** when ***** told me they can only do this for the seller. I just want my money back at this point because this is not how I should be treated because a mistake someone else made. Ive never had anything like this happen but I know I will never use Target online again!

  

  Business Response

  Date: 09/17/2025

  Alannah,

   

  Thanks for contacting Target on behalf of our guest ****** ******.

  Upon receipt of your contact, we reviewed the details of Alexus Target.com delivery concerns. Our research has confirmed that the items from order #*************** were successfully brought to the mailing address provided in the original order. As the items were delivered to the correct location, we are unable to offer a refund or replacement for this order. We understand this wasnt the resolution Alexus had hoped for, but consider this our final resolution.

  When merchandise is purchased on our site, the risk of loss and title to those products passes to the purchaser upon delivery to the carrier. For more information regarding this policy, please review our Terms and Conditions here: ************************************************************************

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279678505.

   

  Sincerely,
  
  ****
  Executive Escalations Team
  Guest Relations
  Target Corporation
  www.target.com  

  
  

  Customer Answer

  Date: 09/18/2025

   I am rejecting this response because:
  
  If you look at my home you can clearly see this location is not of it. I have camera logs i can provide that shows no delivery attempts being made and they need to actually investigate. Their policy states that its their responsibility up to delivery not until passed to the carrier. Their policy states carrier said they have systems in place to aid the buyer and reimburse them but theyre unable to do anything for me the buyer. Theres more than enough evidence to prove that this was in fact misdelivered. Theres evidence in the terms of services stating theyre responsible for correct delivery.

• Initial Complaint

  Date:09/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I stopped at the Target on ******** and I saw a Jolie 4 in 1 car seat in the color Thunder. It was 50% off on clearance so the price was $139.99 They did not have any in stock though. So the next day I went to the Brickyard store and they had it but it wasnt on the same price and all Targets are supposed to have the same price. That location was unwilling to give me the same price. So I stopped at the ********* location and again they had the car seat but it wasnt the same price it was full price. At the ********* location we spoke to the team leader ******* and she was saying she couldnt do anything. So we then called Target customer service and spoke with ******* and all she did was did a complaint against the store location. Target is not understanding that if one target has it at one price they all have to have the same price or it is considered *************

  

  Business Response

  Date: 09/15/2025

  Hello Alannah,
  
  Thanks for contacting Target on behalf of our guest ****** ******.
  
  Upon receipt of your contact, we understand our guest saw this "Joie Saffron SI 4-in-1 Convertible Car Seat" on clearance for $139.99 at our Target on ******** but it was not in stock to purchase. We also recognize that the guest visited two additional Target locations where the item was available, but not offered at the same clearance price.
   
  While we appreciate the guests interest in purchasing the item at the lower price, per our policy,we are unable to honor price matches for clearance items or pricing differences between Target store locations. To view our return policy please visit here: *******************************************************
   
  At this time, we are unable to provide further resolution and consider this matter closed. We thank the guest for reaching out and appreciate their understanding.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279458963.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer promotional giftcards when you buy certain products. Then they charge you for the giftcard. Have one transaction for the items I bought. Then a second transaction went through for the amount of the giftcard which was supposed to be free.

  

  Business Response

  Date: 09/11/2025

  Alannah, 
  
  Thanks for contacting Target on behalf of our guest ******** *****. Included you will find our response to ********. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279459544.  
  
  Sincerely, 

  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   
  

  
  
  ********, 
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. 
  
  When a free gift or free Target Giftcard is offered with a qualifying item, youll be charged the amount of the qualifying item reduced by a Target discount equal to the amount of the gift or gift card, and youll be charged a separate amount for the value of the gift or gift card. The total of the two charges will equal the amount of the qualifying item.
  
  For example, if you make a purchase under a promotion for buy a $30 item and receive a free $10 Target GiftCard, youll be charged $20 for the qualifying item and $10 for the gift card. These two charges total the price of the promotion, which is $30.
  
  When purchasing online, you may have two authorizations and charges on your payment method as our system doesn't process the gift or gift card sale until the qualifying item is picked up or shipped. The combination of the two transactions will total the original order amount.
  
  If you have any additional questions or concerns about your transaction, please dont hesitate to reach out. Thanks again for contacting Target through the Better Business Bureau. 
  
  Sincerely, 
  
  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com 

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a damaged mini fridge from Target.com which they received on Aug 19, my replacement, order # ***************** has been ready to ship and according to my email was supposed to arrive on 8/20/25, as of last week it had not arrived. I called to see why & was told that that the return has to be inspected before the replacement will be shipped, it takes 7-10 business days and I would receive an email telling me when this is ready, today I still havent received an email so I called Them back and was told exactly the same ******* there are no updates, and I would have to wait another 2-5 business days before I could receive an answer, this is totally unacceptable because I purchased this three weeks ago and still havent received no fridge and probably wont for another week or two. I asked to speak to a manager and was told that is not possible because they dont have managers working at the call center, so I would just have to wait the 2-5 days to see the progress. I said forget the replacement so just issue me a refund and I would just go buy one somewhere else because I need it next week, I was then told that he would submit a refund request but it would also take 2-5 business days before I would find out the result of a refund. *** purchased many products on line and never had this much trouble getting a replacement or a refund, totally unacceptable customer service and support.

  

  Business Response

  Date: 09/12/2025

  Alannah,
  
  Thanks for contacting Target on behalf of our guest, ******* *******.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate actions on our end to resolve the issue.
  
  We appreciate the opportunity to look into Mr. ********* inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279160987.
  
  Sincerely,
  
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on the website for pick up, They advised it was ready, I went the next day and was told it's not ready it's in a warehouse and will take 2-3 days. I told them I would wait to please call when it arrives with an update, they took my info and then left, right after we spoke I got an email saying I picked up the item, I immediately told the individual this is telling me I picked it up, I did not, He said it is how the system works and he would note it on their forms that it's pending, and they would be aware, I advised him this feels sketchy and like a scam, he says he understood but it is how the system works, It has now been over a week and no call or message, I call daily and they tell me trucks come at 4, I call and get no answer, I get no callbacks, I am down almost 300 dollars and have no items to show for it, and I have tonight over 25 times and they are picking up the phone and hanging it up. I still have no information, and I will need to drive out again for 30 minutes just to see if it's there or not, I feel this is ridiculous and should be handled properly and with more care or empathy, why have someone wait over a week when told 2 or 3 days, why drop the calls and not answer, why provide emails saying you picked your item up when it hasn't been picked up and I'm still waiting. It still feels like a scam, like they're hoping I give up or I go past a refund window date, now that their records indicate I received it on their end. No one at this store is helping, I need something done, I will probably have to file a charge back. At this point even if the chair is provided, given it's been such a terrible experience and a hassle to even get someone to respond, I want some type of refund or credit for all this nonsense.

  

  Business Response

  Date: 09/17/2025

  Alannah,

   

  Thanks for contacting Target on behalf of our guest ****** *****.

  Upon receiving your contact, we connected with the store leadership at our ********* Target store to review the details of Jordans August 29 order. We apologize for the breakdown in our process which impacted Jordans experience with Target. Weve reached out directly to ****** to provide a resolution and shared their feedback with the appropriate leadership teams.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 279160859.

   

  Sincerely,
  
  ****
  Executive Escalations Team
  Guest Relations
  Target Corporation
  www.target.com

  Customer Answer

  Date: 09/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate their response and action.