Business ProfileforTarget Corporation

On November 15, 2022, I spent $953.98 with Target for merchandise I never received. I ordered two Apple watches from target.com, order #*************. A package was delivered to our home by ***** on November 18, 2022 containing two sealed Apple watch boxes. Our kids opened the Apple watch boxes on Christmas to find watch bands and chargers, but no Apple watches. I have talked multiple times to supervisors and senior specialists Target Guest Relations, Target Corporate, and the Manager and Asset Protection team at a local Target store for help. Asset Protection reps believed this was a supply chain issue and promised to investigate where the ***** box was packed; they have not followed up with any information. I filed a police report with ********** County, ** (report #*********) following lack of response from Target. I was very clear with everyone I spoke with that we *did* receive a ***** package, it *did* include two sealed Apple watch boxes, and both Apple watches were missing from the Apple watch boxes. My resolution from both Target Guest Relations and Corporate: After reviewing the order and tracking details, we consider this to be a successful delivery. I apologize for any disappointment, but were unable to issue any refunds for this shipment. I was further advised to use Order Pickup and/or Drive Up as alternative options to ****************. The police asked me to have Target produce a copy of Targets insurance for the missing items - I called Target corporate and was told that Target does not insure even expensive shipments and could not produce this documentation. When I called Target with the police report information on January 4, they opened a new claim #. On January 17, after hearing nothing more from Target I called the corporate office again. I was told, again, that because the ***** package was delivered Target considers this issue resolved. Target will not help me with a refund.