ComplaintsforTarget Corporation

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Initial Complaint
04/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a *** gift card and tried to add to my *** account. But it said a gift card is not valid. So I contacted Target gift card customer service. One of representatives checked balance and balance was lower than what I purchased. He said I need to contact *** customer service. It does not make any sense. I purchased a gift which is not valid from target but target refuse to provide any help. I asked refund but answer was no. Target sold an invalid ********* and refused refund
Business response
04/09/2024
Hello *****,

Thanks for contacting Target on behalf of our guest *******************.

Included you will find our response to Mr. **** Heo.

We can confirm the gift card was successfully activated. We encourage the guest to read the item description that features the terms of the card along with the card providers customer service number of **************.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 220294283.

Sincerely,

****
Target Team
www.target.com
Customer response
04/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
04/02/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My order number is ***************. I placed an order on March 22, 2024 for 2 items, two Bose Noise Canceling Headphones in the color black. I received my package on March 26, 2024. In my package, ONE of the headphones was missing. I messaged guest services right away and was told to wait 5 - 7 business days in regards to this matter, I received messages from them April 1, 2024 and they misinterpreted my inquiry. They thought I was sending an inquiry for a package not delivered, I never claim the package was not delivered. I received my package however, only ONE of the items I ordered was in the package. I received an INCOMPLETE package. I would like to have a refund for the item I did not receive, $411.34.
Business response
04/05/2024
Hello *****,

Thanks for contacting Target on behalf of our guest *******.

Upon receipt of your contact, we have further reviewed our guest's online order experience. We're sorry to hear our guest experienced a missing item from within their recent order. We have confirmed a refund of $411.34 was issued on 4/5/2024. We recommend allowing 3-5 business days for the refund to be reflected within their account. We have additionally shared our guest's feedback with the appropriate leadership teams for further review and appreciate the time taken to share their experience with us.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 219612535.

Sincerely,

******
Target Team
www.target.com
Customer response
04/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
04/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Target blocked my account from making purchases online. After speaking with three different customer service representatives, I have been told it is permanent but they cannot tell me why nor is there a way to contact the department in charge of it. The last person I spoke to told me to reviews terms/conditions and after doing so, I have deemed that I haven't gone against any of them.
Business response
04/04/2024
Dear *****,

Thanks for contacting Target on behalf of our guest *********************************.

Upon receipt of your contact, we reviewed Madeleines account with our Order Verification Team. At this time there are no concerns with their account and they are free to place orders on Target.com. We reached out to *********,apologized for the experience and shared that information with them.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 219489269.

Sincerely,

***
The Target Team
www.target.com
Customer response
04/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Target reached out to my personal email stating I did not go against their T&Cs and lifted the "ban". Thank you for your time.
Initial Complaint
04/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On January 14 2024 my target account was hacked. The hacker tried to make 3 purchases using my target account. Of the 3 orders that was attempted only 1 went through. The first purchase was made, the hacker ordered online, pick the items up from and returned the items back to a store across town. The second order was cancel from Target due to suspicious activity. The third order was when I caught it and cancel it and ****** that my account was hacked. I spoke with Target on 15 January to let them know this isn't me and my account has been back. They immediately told me to change the password and dispute with bank. Target told me they would be updating my account with the details I had give them. They also told me Because the person was giving a gift card it's nothing they could do. They also told me they would do investigation. 45 days later after I disputed with my bank, I got a notification that Target told them it was me that made the transaction. I have told target that it was me. I even pointed out that target had canceled due to suspicious activity. They are 3 attempts within 24 hours of someone trying to purchase things using my target app. I also explain this to the bank but the bank denied because target said it was me. My Solution was never resolved in target is saying they can't help me despite all of the activities that has happened in the app. They said they did a investigation, but I'm not sure that that is true. As of now, I have lost $130.91
Business response
04/06/2024
Hello *****,

Thanks for contacting Target on behalf of our guest, ***************************.

Upon receipt of your contact, we reached our guest via email to address their concerns. Its disappointing to hear about Ms. ******* order experience. This experience certainly wasnt expected and were sorry about the disheartening situation.

Please know that guest security is our top priority at Target. Please visit security.target.com, for information on the steps Target takes to protect you and our guests. Per our Terms and Conditions: if you use the Site, you are responsible for maintaining the confidentiality of your account, password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

To prevent future unauthorized activity on your account we suggest changing your password every 90 days or 6 months making sure to never reuse passwords from account to account and adding Two-factor authentication.

We know this may not have been the news or resolution they hoped for, but there isnt anything additional we can do on our end with this circumstance.

We appreciate Ms. ******* inquiry and the opportunity to look into the matter.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 219488527.

Sincerely,

*****
Target Executive Contact Team
www.target.com
Customer response
04/08/2024
I am rejecting this response because:
You mentioned that guest is a top priority but that is not true because the scammers were able to pick these items up and your team members allowed it without proper investigation. I am not sure how they were able to verify. They were also able to take it to the store and return it for a gift without your team doing the proper security check such as asking for ID or seeing the last four digits of the card to make sure that it was me. You did not properly investigate my account because if you had you would have seen one of the 3 charges was canceled from Target due to Suspicious activities. There were 3 Transactions made within 24 hours shows you that something was going on with my account. When my bank called you told them that it was me despite me telling you and reporting to you that it was not me. If it was an Investigation, on my account you would be able to see and verify with my bank that it was not me. You do realize that the store violated a huge Security by giving the scammer a gift card without Verifying who they were and Verifying the debit card. Now it seems that you do not want to take responsibility and want to push it off on the bank and even me. This could have been prevented had you asked customers for an Actual ID and verified their name and If they wanted a gift card to verify the debit card. You asking the customer to make sure thier account is secure yet you are not doing you job as Business To make sure your team members are properly trained to prevent scammers. That is not fair. That being said you are responsible for refunding me my money or providing me with a Report that you investigate so that I can show my bank.
Initial Complaint
03/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
3/5/24 I ordered and was billed for 3 clothing items online from Target. 1 of 3 items delivered to home. The other items indicated they needed to be picked up at their store. I did not pick up the items 2 & 3 at the Target store. I called customer service twice to indicate I did not pick up items 2 & 3 yet was billed for both items. I was provided a reference #: ********* by customer service at ********************** yet I was not reimbursed for the two items. I am seeking reimbursement for those two items for which I was billed from my bank account ~**************************************
Business response
04/01/2024
Dear *****,

Thanks for contacting Target on behalf of our guest **************************************.

Upon receipt of your contact, we attempted multiple times to connect with our guest without success.
We shared via email the two clothing items invoiced on March 13, 2024, for $63.81 were cancelled by the system when that merchandise was not retrieved from the store as expected. A refund processed automatically per design on March 17, 2024, for that $63.81 back to their original form of payment.
We appreciate the opportunity to look into ****************************** inquiry and apologize for any confusion this shopping experience *** have caused. We do consider this matter to be appropriately resolved.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 219135237.

Sincerely,

*******
The Target Team
www.target.com
Initial Complaint
03/27/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Order #*************** paid total $5.76, but only got $4.62 refunded And also, I just found out that the store person gave me a "merchandise return" card, which can not be used online... it's in store use only! So, it's useless to me because I don't want to shop at that store anymore!chatted with their online help team, but offered anything but "kindly request you to visit the store with return receipt and our store team will help you with this issue."Please void that useless "merchandise return" card ($4.62), and refund that correct amount($5.76) to my original payment method. It's so simple and can't believe it couldn't handle such a return request... what a pity!
Business response
04/03/2024
Hello *****,

Thanks for contacting Target on behalf of our guest ***************.

Upon receipt of your contact, we reached out to our guest by phone on April 1 and invited them to give us a call to address their store return experience, but we didnt hear back. On April 2, we followed up with an email to address ************** concerns.

Were sorry for any disappointment with our return policy. Targets goal is to provide a great guest experience by attempting every return via a Receipted return, Receipt Look-Up, and our No-Receipt accommodation.

If youre returning something in a store, but you dont have the original receipt or return barcode, you may get a merchandise return card for your refund. As an exception, we deactivated Ms. **** Return card and issued a full refund to a new Target GiftCard as they used Target GiftCards as their original payment tender.

We appreciate Ms. **** business and trust they'll give us another opportunity to serve them again.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 218999013.

Sincerely,

*****
Target Executive Contact Team
www.target.com
Customer response
04/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
03/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**************************************************************************************************************************************************************************************** lists "Contains: Does Not Contain Any of the 9 Major Allergens", not a single ingredient shows wheat/gluten, plus when I called Guest Relations, they said it doesn't have gluten, yet their product specialist and a Target employee answering a woman's same question online said it does. So, if it does, what is the source of gluten? I'd like not all these hypotheses, but definitive info. Meanwhile, your website can't state: "Does Not Contain Any of the 9 Major Allergens" until that is for sure....
Business response
03/28/2024
Hello *****,

Thanks for contacting Target on behalf of our guest *******************************.

Upon receipt of your contact,we confirmed with our supplier *************** Fiber Adult Gummies do not contain gluten.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 218997987.

Sincerely,

****
Target Team
www.target.com
Customer response
03/28/2024
I am rejecting this response because:

A target employee on the website states it contains gluten, and when I called Target Guest Relations I was told, after they checked w/the product specialist, that it contains gluten.
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filed a report about a missing same-day delivery order. I placed the order on [3/21/24] and never received it. Additionally, I did not receive a delivery confirmation or photo from the driver, ****.I have contacted customer support to resolve this issue, but so far, they have been tried to help instead they banned my account from placing online orders. I would like for my account to be unbanned from Target.Thank you for your time and attention to this ******************************* #*************** Sincerely,****************************
Business response
03/26/2024
Dear *****,

Thanks for contacting Target on behalf of our guest *******************.

Upon receipt of your contact, we researched and reviewed their online shopping account and order concern. All Target.com accounts are subject to our sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. After extensive research it was determined by our teams that ******************* and or ****************************, as their complaint is signed can best be served shopping in our stores and their recent order *************** was successfully delivered.

If any guest would like additional information pertaining to our sites terms and conditions or specifically, account closures, it can be found on our website at:***************************************************. Were sorry for any disappointment this news may bring, and we consider this matter to be closed with no alternate resolution.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 218882047.

Sincerely,

*******
The Target Team
www.target.com
Customer response
03/26/2024
I am rejecting this response because:

While I understand Target.com accounts are subject to your terms and conditions, I would like to respectfully address a few points:
Missing Order: The core issue remains unresolved. I never received the order, despite placing a same-day delivery request. Confirmation of delivery or a picture from the driver was also not provided.
I kindly request that you reconsider the following:
1. Locate the Missing Order: Can you investigate the whereabouts of order #*************** further?
2. Provide proof of delivery.
3. Since the order was not received, a full refund or replacement would be the most appropriate course of action.
Sincerely,
*******************
Initial Complaint
03/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, I placed order #: #: *************** in which I had a 40% off coupon off 3 or more 12 pack soda. I ordered 11 and it only took $26.86 off the total items when it should have taken off $34.40 and then $2.67 in tax. I realize I had a 5% birthday offer and $5 off coupon and $.90 but even if that was taken off first I would still have more money off then the $26.86. Plus all of those other items should have been taken off after the 40% off coupon. I contacted live chat twice and the only thing the first rep could do was give me a $5 gift card. What ai really want is a credit of $10.21 ($2.67 of it is in tax) to my original form of payment.
Business response
03/26/2024
Dear *****,

Thanks for contacting Target on behalf of our guest *************************.

Upon receipt of your contact, we reached our guest and addressed their concern. We were able to provide additional clarity regarding their Target order and confirmed the discounts applied were accurately calculated by our system as expected.

We appreciate the opportunity to review ************** inquiry and consider this issue resolved with no further solution needed on our end.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 218762546.

Sincerely,

*******
The Target Team
www.target.com
Customer response
03/26/2024
Better Business Bureau:

The coupons should have been made clearer and there was nothing in the fine print of the coupon say you had to buy items in 3. For the future possibly make the coupons clearer.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
03/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi, Order #*************** I placed an order for 3 99$ Spotify gift cards which are NOT redeemable on my student account. The terms and conditions on the card once I received the cards stated that it is not redeemable for discounted subscriptions, however, I was not made aware of this prior to my purchase. At this point I have 3 useless 99$ gift cards that I would like to get a refund for.
Business response
03/26/2024
Hello *****,

Thanks for contacting Target on behalf of our guest *************************.

Upon receipt of your contact,we encourage the guest to review their order. The Spotify gift cards are non-returnable and the following statement is reflected on the item picture:Cannot be redeemed for the Spotify Family or Student plans. Terms Apply.

While we're unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 218763787.

Sincerely,

****
Target Team
www.target.com
Customer response
03/26/2024
I am rejecting this response because:

I am unable to use 300$ worth of gift cards and Target is not allowing me a return or refund.

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