Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,590 total complaints in the last 3 years.
1,474 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to make online purchases, set for store pickup. Contacted multiple times about this issue and only happened after failure to deliver items and there should be no issue on the online ordering system
Business Response
Date: 07/28/2025
Alannah,

Thanks for contacting Target on behalf of our guest ***** *******.
Upon receipt of your contact, we researched and reviewed Mikals online shopping account concern. All ********************** accounts are subject to our sites Terms and Conditions when they are established. Any account or order can or will be susceptible to review at any time. After extensive research, it was determined by our teams that ***** can best be served in the future by shopping exclusively in our stores.
If ***** would like additional information pertaining to our sites Terms and Conditions or specifically, account closures, it can be found on our website at: ***************************************************. While we understand our guest had hoped for an alternate outcome, we consider this matter to be appropriately resolved.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 274376064.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation

www.target.com
Customer Answer
Date: 07/29/2025
I am rejecting this response because:

No resolution made or reasoning for account issues
Initial Complaint
Date:07/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 6/30/25, to arrive on 7/2/25. Tracking showed that on 7/2, the delivery was returned to *****. It arrived 7/3. The box was damaged and all taped up on the outside, and had the word leaking written on it, with a piece of paper covering the word. Inside, the Swiffer Wet Cloths, 38 count, was damaged and had leaked everywhere, damaging two 6 packs of Kleenex tissues, and a box of Swiffer dry cloths. I responded on the usual email survey about the damage, uploaded pictures, and said I wanted the items replaced. It said I had to return the items to get replacements. The damage occurred because of bad packing at Target, and ***** being careless and then delivering a damaged, leaking box with damaged items. Why should I have to pack up a damaged box and haul it to the post office? Or make a 20 mile round trip to Target? None of this occurred because of anything I did. I received damaged goods they tried to hide. Is that excellent customer service? Ive made this complaint via email, and the surveys, and as of today *** not had one response. Ive had a damaged box with damaged items sitting here since July 3. I just want my money refunded to my Target card for the damaged items. Ive been a customer for 20+ years and its appalling, and a real eye opener, to be treated in this manner.
Business Response
Date: 07/30/2025
Alannah

Thanks for contacting Target on behalf of our guest ******* ******

Upon receipt of your contact, we reached ******* to address their concerns. After review of their order and delivery history, I cancelled the replacement that was pending and issued a refund. ******* did not respond to my attempts to connect with them.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 274330090.

Sincerely,

***
Executive Escalations Business Partner
www.target.com
Customer Answer
Date: 07/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of my orders arrived completely destroyed, items were spilled out, opened, dented. I asked target customer service for a refund so i could reorder them. They confirmed they will provide a refund. I did not receive the refund or an email notification for a few days, so I contacted target again. Now they are saying they need photo proof before they can proceed with the refund. I dont have the items anymore because they already said theyd process the refund .
Business Response
Date: 07/25/2025
Alannah,

Thanks for contacting Target on behalf of our guest ******* ******.

Upon receipt of your contact, we reviewed our guest order and have issued a refund. This refund should reflect within 5-7 business days.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 274107034.

Sincerely,

Asjha
Executive Escalation Business Partner
Target Corporation
www.target.com
Customer Answer
Date: 07/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase at target 07/05/2025 for some headphones I wasn't satisfied with the sound quality so I wanted to return/exchange them I went into the store today the guest returns person tried to help me and kept getting an error prompt unable to complete return I am reaching out to you guys before my return by date of 7/19 expires please get back to me ASAP REC # 2-5186-0265-0113-9599-4
Business Response
Date: 07/18/2025
Alannah,

Thanks for contacting Target on behalf of our guest Mambo Diri.

Included you will find our response to our guest.

We are sorry to hear of the return issue described by our guest. We encourage our guest to work with their local store during the return window specified for the returnable in-store only item.

For additional questions regarding our return policy, we invite our guest to review our Terms and Conditions.

At this time we have no further resolution for the guest and we consider this matter closed.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273792751.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Customer Answer
Date: 07/23/2025
I am rejecting this response because:
I have contacted the store in a timely manner within my appropriate return policy the store directed me to contact target guest relations to get this issue resolved so I need you guys to help me find an actual solution because you guys are both pointing fingers at each other Ive tried to reach out to **** as well have had no luck
Business Response
Date: 07/23/2025
Alannah,

Thanks for contacting Target on behalf of our guest Mambo Diri.

Included, you will find our follow-up response to our guest.

We can confirm the Apple Air Pods purchased in-store on 7/05/2025 had a 14-day return window and were returnable in-store only and as such, we are not able to offer an exchange, refund, or return.

We regret our guests disappointment with their store declined return and we invite our guest to review our Terms and Conditions for more information regarding Targets return policies.

While we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.

At this time,we have no further resolution for the guest and we consider this matter closed.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273792751.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Initial Complaint
Date:07/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14, 2025, my family purchased one 16 oz. package of Hormel Black Label Original Bacon from the Target Store located at *********************************************************** When we arrived home, we realized that the package of bacon had an open slit, exposing the product inside to air and bacteria. On July 16, 2025, I tried to return the defective product to the same Target Store. Because I only had a copy of the receipt on my phone and did not have an original receipt, the store did not return or exchange my product. Ultimately, I left the store, without the product and without a refund. As the exposed raw bacon poses a health risk to the community, I felt the need to report it.
Business Response
Date: 07/28/2025
Alannah,

Thanks for contacting Target on behalf of our guest, ******** *********.

Upon receipt of your contact, we reached Ms. ********* and addressed their concerns. We were able to share additional insight into their store experience and took the appropriate actions on our end to resolve the issue.

We appreciate the opportunity to look into Ms. *********** inquiry and consider this matter to be appropriately resolved.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273677965.

Sincerely,

*****
Executive Escalation Business Partner
Target Corporation

www.target.com
Customer Answer
Date: 07/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order online for 2 day shipping and it has passed the time I called in. Requested to speak to a supervisor and was declined and hung up on. I called back several time and spoke to a supervisor only to be given an excuse. Do not offer 2 day if you cannot deliver and uphold your part of the agreement.
Business Response
Date: 07/16/2025
Alannah,

Thanks for contacting Target on behalf of our guest **************************************

Included you will find our response to Ms. ******************* are sorry to hear of our guests disappointment with their recent order delivery. We can confirm their most recent order was placed the evening of 7/12/2025 and delivered the morning of 7/15/2025.

We can also confirm actual delivery dates depend on order cutoff times and carrier delivery schedules.

Additionally,we are not able to offer the billing adjustment requested by our guest without a return of the ordered items.

While we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.

At this time we have no further resolution for the guest and we consider this matter closed.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273477808.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Initial Complaint
Date:07/14/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I recently placed an order on July 12th and received an estimated delivery date email for Wednesday on the 16th. I didn't think much of it since I would be home on the weekdays. However, to my surprise the package was shipped overnight and delivered to me this morning at 10 AM. I checked my porch an hour after seeing that the package was delivered in my email, but did not see the package anywhere. I tried contacting Target via Desktop chat + their phone line, but they were unable to assist in helping me receive a replacement. -
Business Response
Date: 07/15/2025
Alannah,

Thanks for contacting Target on behalf of our guest ***** Back.
Upon receipt of your contact, we researched our guests concerns; included you will find our response to Mr. ************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273344881.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com

*****,

Thanks for contacting Target through the Better Business Bureau regarding your recent experience.
We regret to hear the package could not be located after delivery. After reviewing the order details, we consider this a successful delivery and are unable to provide a refund. If you believe the shipment was stolen, we encourage you to contact the local authorities to file a report.
While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback and concerns.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com

Customer Answer
Date: 07/23/2025
I am rejecting this response because: I'm not sure what else to do. I filed a claim. Is there no way I can just receive a replacement instead?

Business Response
Date: 07/28/2025
Alannah,

Thanks for contacting Target on behalf of our guest ***** Back.
At this time, we have no further resolution for the guest and consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273344881.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item was partially delivered. First, it arrived a week later than expected. Box 1 of 2 arrived qne I gave it about 2 days before reaching out to customer service. They asked me to knock on my neighbors' doors???, ask around, etc. The representative informed me that Box 2 of 2 was marked delivered and signed by a *******, a name that is not associated with anyone at our house. They asked me to wait until 7/11 and contact them again if Box 2 of 2 did not arrive. We waited, knocked on neighbors' doors (although this seemed dangerous), posted on the town-wide ******** page, and checked all surrounding areas. No package was found. I reached out today, 7/11, and was asked to give it until the end of the day today, as if it will magically appear. I informed the representative of my disappointment with Target's handling of this matter and stated that I will dispute the charge with my Target credit card, which will be cancelled as soon as possible. I just want this to be made right.
Business Response
Date: 07/15/2025
Alannah,
Thanks for contacting Target on behalf of our guest ******* *****.
Upon receipt of your contact, we reviewed *** ****** order and confirmed that the merchandise received was returned in-store on July 12. A full refund has been issued.
We appreciate the time *** ***** took to share their concerns. Ive documented their feedback and shared it with the appropriate leadership teams. We appreciate their business and hope to serve them better next time.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.

Sincerely,

********
Executive Escalation Business Partner
Target Corporation
Initial Complaint
Date:07/14/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 3, 2025 Availability issues July 10 Ice cream SCAM Sign in freezer "Buy one get one 1/2 price"Label on shelf $3.49 Price at checkout $4.99 with second being also $4.99 NOT 1/2 price So $4.99 + 4.99 = $9.98 when it SHOULD have been $3.49 + 1.75 = $5.24 Rip off $4.74 Both days looseleaf binder section of school supplies was disastrous. Allegedly, school supplies were part of Target Circle Days, of which July 10 was part.
Business Response
Date: 07/17/2025
Hello Alannah,

Thanks for contacting Target on behalf of our guest ****** ******
Upon receipt of your contact, we understand our guest was concerned about not receiving a discount on their ice cream and shared feedback regarding the school section in store being unorganized.

After further review, we can confirm there was a promotion going on for "buy one get one 50%, select ice cream." It appears the discount was not applied at checkout, and we sincerely apologize for the oversight. We did go ahead and send the guest a Target GIftCard to their email for the difference.

In addition, we did share feedback with this store location and the concerns will be addressed appropriately.

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273323944.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 07/18/2025
I am rejecting this response because:
I would MUCH prefer getting the alleged gift card in the **** mail than email. That way I'd be assured of its actual existence.
I do not like to download attachments as my previous phone was hacked and it's like the show "The * Files" ... "Trust No One".

Business Response
Date: 07/24/2025
Hello Alannah,

Thank you for the additional comments. As requested, **** closed the original electronic GiftCard and submitted a request for a physical Target GiftCard to be mailed instead. Weve advise the guest to allow 714 business days for delivery.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 273323944.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 07/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you.
Initial Complaint
Date:07/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order never shipped. It was supposed to arrive today but it has not even been given to the carrier.
Business Response
Date: 07/11/2025
Dear ********

Thanks for contacting Target on behalf of our guest Rohit Sud.

Upon receipt of your contact, we reached our guest and addressed their concern.We were able to share additional insight into their experience and confirmed their shipment was delivered to them on July 11, 2025.

We appreciate the opportunity to look into this inquiry and consider this matter to be appropriately resolved.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272789306.

Sincerely,

*******
Executive Escalations Business Partner Team
Target Corporation
www.target.com
Customer Answer
Date: 07/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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