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Business Profile

Class Action Settlement Administrator

Rust Consulting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rust Consulting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rust Consulting, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was advised that I would receive a settlement from Navient. I made sure my information was correct. However, I never received a payment. I contacted **** and was told a check was mailed in July. However I never received it. I contacted **** again in September and was told the check was mailed to a old address. And that it was resent to the correct address. I still have yet to receive it. And I can't get a straight answer. I've reached out via email and phone.

      Business Response

      Date: 10/18/2022

      Rust Consulting is in receipt of complaint #********, which relates to the Navient Multi-State Settlement. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the attorneys general and to answer borrowers questions.

      The complainants check has been voided and the address updated to match the address in the complaint. It will be included in the next reissue cycle, which is scheduled to mail within the next 3-5 weeks.

      We are happy to answer any additional questions regarding the settlement at **************. Additional information is available at www.navientagsettlement.com.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail stating that I could be apart of the Gelis vs. *** class action lawsuit. After several updates and submitting all my documents in a timely manner, I was informed by email on August 1, 2022 that my claim has been preliminary approved for reimbursement. Exactly when will payments be issued? The email also stated that they will be finalizing reimbursement amounts within 45 days. It has been well over 45 days. I saw online where some people for received their reimbursements. What exactly is the delay at this point? Their responses also seem to be very generic which is also concerning.

      Business Response

      Date: 10/18/2022

      Rust Consulting is in receipt of complaint #********, which relates to the settlement of ******************* Motoren Werke Aktiengesellschaft and *** of ***** *******, No.2:17-cv-07386. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers,claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class membersquestions.

      Rust has informed the complainant via email that their check will mail by the end of this month. They were also informed that, due to the high volume of emails we receive, we use standard language in our replies, but our replies are claim-specific, not generic.

      If the complainant has not received the check by mid-November, they should follow up with Rust directly at *************************************************

      Customer Answer

      Date: 10/18/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Rust Consulting, Inc. is BBB Accredited.

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