Reviews

This profile includes reviews for Rust Consulting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rust Consulting, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  
• 

  Rust Consulting, Inc.

  201 Lyndale Ave S Faribault, MN 55021-5799

  
• 

  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  

Review Details

• Review fromCharles F

  Date: 11/25/2024

  1 star
  Why did I receive a Refund from Identityforce Refund Administration C/O Rust Consulting in 2024 for an alleged issue of 2009???
  Sounded very suspicious since I needed to deposit check to my bank.
  So I sent letter & check back to them; and cleverly said send me CASH ...
  Can send copy of their letter and/or my response letter, if one wants to see correspondence.
  

  Rust Consulting, Inc.

  Date: 11/27/2024

  The review pertains to the ***************************************** Refund program, which Rust was engaged to administer. Rust administers class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution, with decades of experience, more than ***** matters handled, and more than $35 billion distributed.
  
  The refund program is legitimate, and the reviewer is due the check Rust sent. This check was accompanied by a letter explaining the reason for the refund, which involved the IdentityForce Identity Protection plan. The letter included a toll-free hotline and email address for additional information about the refund program, as well as the phone number and email address to contact IdentityForce with any questions.
  
  The reviewer may contact Rust to request a reissue of his check at **************, Monday through Friday, 9:00 a.m. ET 5:30 p.m. ET, except on major holidays. He can also email us at *********************************************************************. 

• Review fromUber S

  Date: 09/11/2024

  1 star
  This is in regards to the NYC Uber / Lyft settlement. That’s being handled by RUST CONSULTING. I received both emails and letters stating I was entitled for a settlement from both companies and had to file a claim before a certain deadline. Which I did on time. I then received text messages from Uber and Lyft that a payment had been processed. I received the Lyft check within a week after the text message which was less than $200 but I’m still waiting on the Uber check which is over $4000. When I called up Rust Consulting and was told that the check was sent out already. And should receive it shortly. After weeks went by I called again to check on the status and was told to wait it was sent. After calling again was then told the check was returned. Mind you I never received any notification (usually a small orange paper) from the post office that mail was undeliverable. So now I’m being told that they have to reissue another check that can take up to 6 weeks because they shredded the old check. From everything that I’ve seen online this company seems to be holding large amount checks for an extended period of time for either interest or investment on t there end. DON’T TELL PEOPLE THAT A CHECK HAS BEEN SENT OUT WHEN THAT’S NOT THE CASE. You’re not able to speak to a supervisor to resolve the issue neither. Very unprofessional and unethical with this company!!!!!
  

  Rust Consulting, Inc.

  Date: 09/18/2024

  The review pertains to a settlement reached between the New York State Office of the Attorney General and ***** Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.The reviewer did not include his apartment number on the claim form he completed and submitted online. This is why **** was unable to deliver it and returned it to **** as undeliverable. (In the claim form that he filed for the separate Lyft settlement, he did include his apartment number, which is why that check was deliverable but the **** check was not; **** uses address information as it is provided by claimants in these settlements).The reviewer called Rust on August 22 and provided an updated address, including the apartment number. He requested a reissued check on August 28. Rust issues checks in batches -- ranging from thousands to millions -- to facilitate efficiency and to ensure we are not risking errors to payments and the overall administration. The typical process time is up to six weeks for reissues, which is what we have explained to the reviewer.Rust adheres strictly to the law in our handling of settlement funds. We have administered over ***** cases and distributed over $35 billion in settlement funds throughout our 45 years in the legal administration industry, under the supervision of our clients as well as the relevant courts. Rust does not--and could not--minimize, delay, or deny payments to keep class members' funds. Our work, including the distribution of funds, is done according to the terms and timelines of each settlement and under the supervision of courts and the parties to those settlements.

• Review fromCynthia C

  Date: 10/30/2023

  2 stars
  I am part of GTL Prepaid Settlement. I received a check dated 10/27/2023 for the amount $15.95 . I could not cash the check for the reason it did separate from the postcard it was sent with. The perforated edges were stuck shut and without damaging the check it was impossible to sign reverse for redemption. I am highly disappointed and am sending back the check to Rust Consulting Inc.-7513, P.O.Box 2627, Faribault, MN 55021-9627. The check was issued from Huntington Bank. I need the check reissued and please send in a standard envelope so it does not again get stuck together and one cannot sign the reverse for redemption. It is being returned priority mail and hopefully this issue will be resolved quickly. I NEVER have seen this happen to a check before where it cannot be signed on the reverse or retrieved from the postcard along the perforated edges.
  

  Rust Consulting, Inc.

  Date: 11/01/2023

  The reviewer is a member of the settlement class in ****************** Tel Link, No. 1:15-CV-00986 (N.D. **.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions. We confirm receipt of the reviewers request for a reissue of her payment via this review, and we will reach out to her directly to ensure that she receives and is able to negotiate the replacement successfully. Class members with requests such as this, or any other questions, are encouraged to submit them to the team managing this particular settlement by calling **************, or writing to: GTL Prepaid Settlement, C/O Rust Consulting ***** ****, PO Box ****, *********, ** 55021-9627. More information is also available online at www.gtlprepaidsettlement.com.

• Review fromLinda B

  Date: 05/22/2023

  1 star
  Total Scam - reported to the US Securities and Exchange Commission as should everyone else.
  

  Rust Consulting, Inc.

  Date: 05/23/2023

  Our research has determined that the reviewer is a member of the settlement class in ******* ******************, No. CV-09-***** (***********.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions. **** does not engage in scams or fraudulent activities of any kind. Under the supervision of our clients as well as the relevant courts, we have administered over ***** cases and distributed over $20 billion in settlement funds throughout our 45 years in the legal administration industry. The mailing the reviewer received was a legitimate legal notice authorized by the ************* District Court for the ******************* because potential class members have a right to know about a proposed settlement of the class action lawsuit and about all of their options before the Court decides whether to give final approval to the Settlement.Rust is bound to adhere to the terms of the settlements we administer and the instructions that we receive from the parties in those settlements, and the claims process in this settlement requires that claimants provide their Social Security numbers. We understand that some may have concerns about this, and we encourage all to verify the validity of the settlement by reviewing the settlement documents on file with the Court on the settlement website, www.bobbittsettlement.com. The website also provides more information about the settlement and class members rights and options. For more information or with questions, write to ******* Settlement Administrator, c/o Rust Consulting, Inc. - ****, P.O. Box ****, *********, ** **********, or call the support hotline: ************ (this hotline includes automated support only; there is no option to speak to a live representative at this number.)

• Review fromRichard P.

  Date: 05/17/2023

  1 star
  Scam letter received by this company looking for my Social Security Number. Really!?!? Are there really that many stupid people out there!?!?
  

  Rust Consulting, Inc.

  Date: 05/19/2023

  The reviewer has not provided any details to help us identify which case is the subject of the review, but based on the subject matter, we are assuming it relates to ******* ******************, No. CV-09-***** (*******.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions. **** does not engage in scams or fraudulent activities of any kind. Under the supervision of our clients as well as the relevant courts, we have administered over ***** cases and distributed over $20 billion in settlement funds throughout our 45 years in the legal administration industry. The mailing the reviewer received was a legitimate legal notice authorized by the ************* District Court for the ******************* because potential class members have a right to know about a proposed settlement of the class action lawsuit and about all of their options before the Court decides whether to give final approval to the Settlement.Rust is bound to adhere to the terms of the settlements we administer and the instructions that we receive from the parties in those settlements, and the claims process in this settlement requires that claimants provide their Social Security numbers. We understand that some may have concerns about this, and we encourage all to verify the validity of the settlement by reviewing the settlement documents on file with the Court on the settlement website, www.bobbittsettlement.com. The website also provides more information about the settlement and class members rights and options. For more information or with questions, write to ******* Settlement Administrator, c/o Rust Consulting, Inc. - ****, P.O. Box ****, *********, ** **********, or call the support hotline: ************ (this hotline includes automated support only; there is no option to speak to a live representative at this number.)

• Review fromB. E.

  Date: 12/22/2022

  1 star
  Received check dated December 2, 2022. Deposit on December 15th. Posted December 20, 2022. Deposit rejected for closed account. Fee assessed for "returned item."
  Did Rust really send me a bad check? The preponderance of complaints here would seem to indicate that is not outside the realm of possibility.
  

  Rust Consulting, Inc.

  Date: 12/27/2022

  The review relates to the settlement of Securities and ******************* Admin. Proc. No. 3-20789, In the Matter of City National Rochdale. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class members questions.The checks that were originally sent to class members did unfortunately contain an error and have had to be voided. Replacements are scheduled to be mailed on Dec. 28, 2022. Rust will reimburse class members for any related fees upon request with no documentation required. To request a reimbursement of fees incurred due to the issue with the original check, the reviewer should contact Rust at ************** between 8:00 a.m. and 4:30 p.m. (Central) Monday through Friday, or email us at *****************************

  B. E.

  Date: 12/28/2022

  I actually emailed the address provided ( ***************************** and attempted a follow-up. I immediately received an error message on December 22nd at 9:12PM PST stating, "Your message wasn't delivered to **************************** because the address couldn't be found, or is unable to receive mail." Not impressed.