Complaints

This profile includes complaints for Rust Consulting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  
• 

  Rust Consulting, Inc.

  201 Lyndale Ave S Faribault, MN 55021-5799

  
• 

  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rust is handling the ********* settlement for the State of Massachusetts and has provided drivers with zero information or updates on the disbursement of the funds.

  

  Business Response

  Date: 07/08/2025

  Rust is in receipt of complaint #******** which pertains to a settlement reached between the ******************************************** and **** and Lyft. Rust specializes in class action settlements and similar programs involving notification, contact centers, claims processing,and fund distribution. Rust is a neutral third party and was engaged to carry out certain administrative aspects of the settlement as established by the parties.
  
  The settlement is currently in the preliminary stages of administration as Rust and the ************************ continue to work through preparation for the notice and administration processes. Payment calculation models have been presented by Rust to the ************************, but notice of the settlement which will include all the necessary information and instructions regarding disbursement of funds has not yet been sent.
  
  We appreciate the complainants patience and encourage the complainant to monitor the Massachusetts Office of the Attorney General website for updates: *********************************************************************************************************************.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I have mailed a response to Rust Consulting on 6/5/25 to further explain the two issues they mentioned.  I have provided more than enough information to warrant the settlement proceeds.  If Rust Consulting does not accept this additional explanation or again requests more information, I will mark the BBB complaint as unresolved.  

  

  Business Response

  Date: 06/03/2025

  Rust is in receipt of complaint #********, which relates to the settlement of the class action Fiscina v. **********, No. 2:22-cv-05875 (D.N.J.). Rust specializes in class action settlements and similar programs, and is the administrator in this settlement.
  
  There were two deficiencies with this claim, both of which can be corrected with documentation the complainant should have access to;the instructions to do so were clearly stated in our letter. The complainant can get a new copy of the declaration on the website, www.primarywaterpumpsettlement.com.The deadline to take the necessary action is June 22, 2025.
  
  If the complainant would like assistance or has further questions, they may contact Rust via email at *********************************************** or by calling **************.
  

  Customer Answer

  Date: 06/17/2025

   I am rejecting this response because:
  
  I have not yet received a response.

  

  Business Response

  Date: 06/06/2025

  Rust is in receipt of the follow-up to complaint #********.We are pleased the complainant took the opportunity to correct the deficiencies with his claim. If his new submission corrects the stated deficiencies in a manner outlined as acceptable, the claim will be considered valid. Again, we welcome any questions via email at *********************************************** or by calling **************.
  

  

  Business Response

  Date: 06/19/2025

  Rust is in receipt of the additional follow-up to complaint #********. We have reviewed the complainants response to the deficiency letter and will reach out to them directly regarding the next steps.
  
  In the future, should he have questions, the quickest and best way for the complainant to get information is to contact the Rust team handling this matter directly via email at *********************************************** or by calling **************. They can answer questions, including requests for status updates, directly with greater efficiency than going through the BBB complaint procedure.
  

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my letter was invalid after signing and dating in good time.

  

  Business Response

  Date: 05/19/2025

  Rust is in receipt of complaint #********, which relates to the settlement of the class action *****-****** v. *******, Index No. *********** (N.D.N.Y.). Rust specializes in class action settlements and similar programs, and is the administrator in this settlement.
  
  The complainant submitted two claims, the second of which generated a deficiency letter. However, because the claims were duplicates and the initial claim was timely and valid, no response to the deficiency letter is required. The complainants claim is timely and valid as it is. No further action is required.
  
  We currently anticipate that settlement payments on this matter will be made in late July, although that is tentative and could change.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Ive been trying to reach the company handling the **** checks that was mailed out since January I was told it would come in 6 weeks but the first ****** never put in the right info I also called in February and she put in the right information. I spoke to someone today named ******** who was really rude and hung the phone up on me while I was trying my hardest to work with her to find out where my money is. The first check was stolen and cashed in someone elses account and I have no access to. I was told they would help me get my money but they never did its been 2 months since I called in February and nothing was ever sent to me. But I would like to make a complaint on this business and ******** she refused to give any more information I called today 03/21/2025 at 1:20 pm.

  

  Business Response

  Date: 04/03/2025

  Rust is in receipt of complaint #********, which relates to the settlement of the class action ******** v. *****************, No. *********** (N.Y. Sup. **. ************). Rust specializes in class action settlements and similar programs, and is the administrator in this settlement.
  
  We have reviewed our call recordings, and while the disconnected call was unintentional and due to a technical issue, unfortunately we have identified instances where the support and the information provided to the complainant did not meet our standards. We are following up with the representatives involved.
  
  We can confirm that the void date for checks issued in the first distribution was August 4, 2024. The complainants first call to Rust about this check was received on January 13, 2025, by which point that check was already void and non-reissuable. However, their check from the second distribution (in the amount of $79.82) is in the process of being reissued and we expect it to mail some time next week. If the complainant has not received this check by the end of April, they should contact us at ************** or ******************************************************************************.
  

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:  They had my money from May 2024 to February 2025.  Money, I did not have access to and lost interest when it could have been in an interest-bearing account.  Why should I be penalized for the company's inability to handle the phone app, Changed.  I was not asked about this and during the whole time, when I requested answers, was referred to a FAQ from the company.  No one would talk to me.  I know there are exceptions, and I can't believe this agreement does not allow for interest or whatever they want to call it when they made interest for having my money this whole time. They had my money to do as they please when I couldn't get it.  This is total one-sided. 
  
  
  on they have on file for you.If any updates to your information are needed, youll be able to provide them directly to Evolve.I never received this email. I did send one on 1/29/25 requesting a statement to explain the amount I would receive. Never came, did receive a check around 2/7/25 with no statement. I called today on 2/17 and my email was received but I can't get an answer on when I will receive this statement. I have requested interest since I didn't have access to these funds for over 8 months. I can't get a straight answer and can't cash the check until I know more about the amount.

  

  Business Response

  Date: 02/26/2025

  **** is in receipt of complaint #********, which relates to the distribution and payment processes to return funds held by ****** to Synapse Brokerage end users impacted by the ******* bankruptcy. Rust specializes in class action settlements and similar programs, and is serving as the administrator to disburse funds to end users of Synapse Brokerage that the Bank has held since the Synapse bankruptcy.
  
  Rust was engaged to disburse certain payments, including the complainant's payment. Rust had no role in calculating the amounts due to affected customers and cannot provide breakdowns as to how they were calculated. We do not have access to customers statements or similar information.
  
  We are bound by the terms of our engagement in this matter to distribute only the approved amounts, and we therefore cannot honor requests to pay different amounts (such as the complainant's request for interest). The amount the complainant received represents her full, approved balance;there is no process for appeals in this matter.
  
  We have been in contact with the bank regarding this complaint and they have agreed to provide the complainant with the requested statements, but we do not have any information regarding the timing for this.
  

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year, i submitted a claim regarding action taken against **** *******, and ****** ****** and his companies ***************************, ********** and ***********. Included in this case was Performance Arbitrage Company. After submitting the required paperwork, I was advised that ************ could provide updates regarding the status of payments. Each month, I have called them at ************. And each time, I get the same scripted response (We have your claim, no new information, could take a few months). On October 7th, 2024, after calling and receiving the same response for 6 months, I decided to call Rust Consulting directly. The operator looked up the case and gave me a number to call for the status. The number was the same ************ that I used for Vets Lending. I am frustrated that there seems to be no one who can give me more specific information. Rust Consulting started mailing out checks in December, 2023, according to website data. I want to be sure that my claim is being processed, as I am due a significant amount of money. I also fear that I may get a check that does not match up to the amounts that I took the time to establish. And if that is the case, I worry that I wont be able to request further payments since July 31st was the last day to make a claim. I would like to speak with someone who can verify the status and the amount of money they show to be owed to me.Thank you

  

  Business Response

  Date: 10/14/2024

  Rust is in receipt of complaint #********, which pertains to a series of cases brought by the ************************************ against **** *******; ****** ****** and his companies ****************************, **********, and ***********;********* ****** and her companies Performance Arbitrage Company, **** and Life Funding Options; and *********************, and its attorneys ***** ****-****** and ****** ****** III (Jointly, the **** Veterans Lending Cases.) ****, which specializes in class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution, was engaged by the **** as the administrator for these matters.
  
  Rust has received a timely claim form from the complainant.
  
  Regarding the reference to payments beginning in December 2023, these were specific to a group of consumers who were pre-identified to receive payments; payments based on claim forms have not yet begun to be sent, and those claim forms are still being reviewed and validated. Rust is working closely with the **** on this process. If anything further is needed from the complainant to validate her claim, we will contact her, and she will have the opportunity to provide any necessary information.
  
  The telephone number referenced in the complaint is the toll-free number Rust has established for these matters: she has been contacting Rust Consulting with each call. (Vets Lending, an abbreviated way to refer to the **** Veterans Lending Cases, is the name used for these collective cases; Rust Consulting is the Vets Lending administrator.) That is the appropriate number to obtain information on the matters; she can also refer to the website **************************************;