Complaints

This profile includes complaints for Rust Consulting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  
• 

  Rust Consulting, Inc.

  201 Lyndale Ave S Faribault, MN 55021-5799

  
• 

  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rust Consulting ***************************************** company was responsible for sending out settlement checks from a class action lawsuit to drivers that worked for **** and LYFT car service. $328 Million was the settlement that was filed by the ****************, ******* ***** of ********. My the first check to the correct address the one on file with them. I called about Rust Consulting Rust Consulting at ************ about my second check i was told my second check was sent out to address that Rust Consulting decided changed without my permission or any reason. That check was was cashed i found that address on a fraud alert from ***************** this company is involved in a massive fraud they have taken down the web site ************************** 403 Forbidden Attorney General, ******* ***** of ********. must look into this

  

  Business Response

  Date: 10/01/2024

  Rust is in receipt of complaint #********, which pertains to settlements that the ********************* of the Attorney General reached with **** and Lyft.Rust specializes in class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third party and was engaged to carry out certain administrative aspects of the settlements as established by the parties.
  
  The complainants notice for the Lyft settlement was returned to Rust by **** as undeliverable in July of 2024. The industry standard practice in these situations is to conduct a trace for an updated address. Rust mailed his Lyft settlement check to the address obtained via trace, and the check was cashed.
  
  We have no information as to why his **** notice was successfully delivered by **** but his Lyft notice was not; the undeliverable Lyft notice triggered the trace that lead to the address update. We have reached out to the complainant directly and provided a copy of the cleared Lyft check for the purposes of initiating a fraud investigation.
  
  **** confirms that our website, ******************************, is active. We also confirm that Rust adheres strictly to the law in our handling of settlement funds. We have administered over ***** cases and distributed over $35 billion in settlement funds throughout our 45 years in the legal administration industry, under the supervision of our clients as well as the relevant courts. Rust does not--and could not--minimize,delay, or deny payments to keep class members' funds. Our work, including the distribution of funds, is done according to the terms and timelines of each settlement and under the supervision of courts and the parties to those settlements.
  

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: On or about April 23-27,2024, I contacted Rust Consultant requesting a paper check because I had NO Pay Pal Account. The Rust representative told me it would take 30 days before paper check could be issued so I called again in May now I'm told I have to wait another 30 days since my mailing address had changes since the date of the court filing. 

  My question is why all this time I am waiting for Rust to process a paper check it was July 26 when I receive a suspicious email from ************************* saying she has the money?

  I recently found in my Spam mailbox correspondence from Pay Pal: May 15th welcoming me to pay pal May 22 offering me $15 June 15 offering me a statement July26 email from ************************* saying she got the money then on August 14th Pay Pal sends a statement.

  Now I NEVER opened a Pay Pal account.

  I can assume someone in May opened a Pay Pal account and by July they withdrew the funds.

  Why did it take Rust Consultants between April - July to issue a check to me? I think **** Consultant has failed to carry out the duty that the *** request they handle on their behalf. I am not accepting Rust explanation of why my money was not given to me. Who would know my name, email address etc., and funds pending with pay ***? Its highly possible someone in Rust Consulting organization is responsible.

  No I do not accept the response Rust Consulting has provided.
  

   

  
  ndence dated 5-15 Open account/ 5-22 a $15 offer/7-15 account statement/8-14 account statement. I never opened these emails because I did not open a Pay Pal Account. On 7/26 I called **** spoke with Supervisor **** who said contact Pay Pal you got your money. I called Pay Pal a supervisor told me the account funds had been put back on ***************************** Rust Consulting. I again sent email to Rust Consulting & on 7/31/24 & 8/7/24 received denial emails. On 8/14/24 Pay al sent another email telling me my account statement is ready. Someone at Rust must have given my email information to Pay Pal to open the account and someone at Pay Pal and Rust Consulting knows what's going on with the Fraudulent disbursement of funds due to everyday people. To think the **** authorize Rust Consulting to handle this matter! I would like to know what is going on and who open this account with ****** and why was my Paper check never mailed? Is this a Scamor Fraud?

  

  Business Response

  Date: 08/30/2024

  **** is in receipt of complaint #******** which relates to FTC v. Ring, No.1:23-cv-1549 (D.D.C.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers,claims processing, and fund distribution. **** is a neutral third party and was engaged to carry out certain administrative aspects of the settlement and to answer class members questions.
  
  The FTC provided the email addresses of class members in this matter, and (per the terms of our engagement with the **** Rust sent payments via ****** using those email addresses. Emails were sent to notify class members that their funds were available; this is the April 23 email that the complaint references.
  
  We would emphasize that Rust did not establish ****** accounts for class members who did not already have them. If a class member did not have a ****** account,they had the opportunity to create one, or else they could request a physical check via mail from Rust. For a physical check request, **** would have to wait 30 days for the un-accessed funds to be returned to us from ******, and then begin the process of issuing the check, which takes additional time.
  
  In this case, however, we are unable to issue a physical check because the funds were successfully deposited into a ****** account matching the complainant's email address. The emails she received from Rust in July and ****** explained this,and provided her with the confirmation number from ******. At this point the complainants funds are outside of ****'s control.
  
  Concerns about fraud would need to be handled directly with ******. We would assist ****** with this in any way we can, but their privacy policies do not allow us to initiate a fraud investigation on behalf of one of their customers. We have no information about the suspicious emails described (from ************************* and/or the emails in the complainant's Promotion folder); Rust did not send those emails and cannot speak to them.
  

  

  Business Response

  Date: 09/10/2024

  Rust is in receipt of the follow-up to complaint #********. We reiterate that we did not create a new ****** account for the complainant or anyone else in this matter. We sent payments via ****** to the email addresses we were given by the **** and the complainants payment shows as having been successfully completed.We have provided her with the ****** confirmation details which she may use to follow up with ******, which is all that we can do. We have nothing further to add to our previous response.
  

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the administration of an *** settlement payment by Rust Consulting. The issues I have encountered have caused significant inconvenience and potentially denied me access to funds to which I am entitled. Below are the details of my complaint:Nature of the Issue:I am a claimant in an *** settlement being administered by Rust Consulting.When submitting my claim, I mistakenly entered a fictional name (*******************) instead of my actual name (*************************).A ****** payment was issued to the fictional name.I have been unable to access these funds due to this error.Attempts to Resolve:I have contacted Rust Consulting to explain the situation and request a correction.I have provided my actual identification (***************************** ID) to verify my ******************************* has requested documentation from the non-existent *******************, which I cannot provide.Current Roadblock:Rust Consulting states they cannot reissue the payment without documentation from the fictional *******************.They claim this stance is based on *** instructions.Impact:This situation has denied me access to funds I believe I am rightfully owed.The process has been time-consuming and frustrating.There seems to be no clear path to resolution within the current administrative framework.Requested Resolution:I am seeking a review of this case and the policies that prevent its resolution.I request that the *** provide guidance or instructions to Rust Consulting to allow for the correction of this honest mistake.Ultimately, I am asking for the funds to be reissued in my correct name, *************************.

  

  Business Response

  Date: 08/19/2024

  Rust Consulting is in receipt of complaint #******** which relates to the settlement of FTC v.Ring, No. 1:23-cv-1549 (D.D.C.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class members questions.
  
  Subsequent to specific instructions from the **** we have been in touch with the complainant and resolved the issue directly. The complainant is welcome to contact Rust with any further concerns.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.l no answers provided.

  

  Business Response

  Date: 06/18/2024

  Rust Consulting is in receipt of complaint #********,which relates to the ****************** Protection Bureaus cases against ***********************; ************************* and his companies ************************ LLC, BAIC,****, and ************ ********************************* and her companies Performance Arbitrage Company, **** and Life Funding Options; and ***************** LLC,and its attorneys ******************************** and *****************************. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement and to answer questions.
  
  Check reissues in this matter require the approval of the **** prior to sending. **** was awaiting approval when the complainant contacted us previously, and as such we were unable to provide him with a date that his check would mail. We have recently received the necessary approval. We have contacted the complainant directly and advised him of the date that we expect to issue his payment, that it will be sent via ****** and we will follow up with him to provide the tracking number once it is available. We also confirmed that we have his correct address on file. He has a direct contact at Rust with whom he may follow up with any additional questions.
  

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out twice to this company to have a check reissued that never arrived from the Valuc/******* settlement. Twice someone had confirmed my address. Twice a check has failed to appear. The original settlement checks went out the end of January 2024. Its now Memorial Day weekend 2024. I am tired of waiting. I dont want any more calls confirming my address, they have it. I want the check.

  

  Business Response

  Date: 05/28/2024

  Rust Consulting is in receipt of complaint #*******, which relates to the settlement of ******* ******************, No. CV-09-***** (D. Ariz.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.
  
  We will reissue the check to the address listed in the complaint. We expect the check to mail in approximately 2-3 weeks. The check will be valid for 30 days from the reissue date. If she does not receive it, she may email Rust at **************************************, or write to us at ******* Settlement Administrator, c/o Rust Consulting, Inc. - 7714, P.O. **********************************.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rust Consulting divided claims of a class action law suit incorrectly. Issuing me a in correct amount from this settlement- after repeated contact and providing additional documentation- they have ignored me dispute and refuse to rectify the situation.

  

  Business Response

  Date: 05/02/2024

  Rust Consulting is in receipt of complaint #********,which relates to the settlement of ***** v. The Bowery Group, No.:520161/22 (N.Y. Sup. Ct. ************). Rust specializes in the administration of class action settlements and similar programs involving notification,contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.
  
  The notice that class members received explained that if they disagreed with any terms of the settlement, including the formula for calculating awards, they had the right to remain in the class and object to the settlement. They could alternatively exclude themselves entirely from the settlement, thereby forfeiting their right to receive a payment but preserving their right to *** the defendant separately. The response deadline for exercising either of these options was September 10, 2023.
  
  **** received the complainants paperwork regarding his dispute on April 5, 2024. We followed up with the Parties and their final determination was that class members had been provided adequate time to dispute or object to their award amounts. We have reached out to the complainant directly to ensure he receives this information.
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  THERE WAS NO OTHER WAY OF PROOF OF COMMUNITCATION WAS DONE FROM Rust Consulting, **** OTHER THAN ONE EMAIL. NO LETTER WAS SENT TO MYSELF DURING THAT TIME OR ANY WAY OF TRYING TO CONTACT ME. 

  

  Business Response

  Date: 05/02/2024

  Rust Consulting is in receipt of complaint #********,which relates to the settlement of ************************** Locating Services,No. 3:23-cv-00092 (S.D. Tex.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.
  
  The deadline to file a claim in this settlement, as published in the notice and claim form, was November 25, 2023. There was a provision in the Settlement Agreement to accept late claims through December 25, 2023, and the parties decided to extend that deadline another month until January 24, 2024 (the day before the Final Approval Hearing). There is not a provision for paying any claims that came in after the Final Approval Hearing.
  
  The complainant sent an email to Rust on April 16,2024, with an attached claim form. The claim form was dated (by the complainant) April 16, 2024. Nothing in the email indicated a reason as to why the claim form was being submitted nearly five months after the November deadline. The late claim is invalid and the complainant is ineligible to receive a payment under the terms of the settlement.
  

  

  Business Response

  Date: 05/13/2024

  Rust Consulting is in receipt of the follow up to complaint #********. The complainant appears to suggest that **** did not take steps to inform him of the process and/or the deadline to file a claim for payment under the settlement.
  
  On September 26, 2023, Rust mailed and emailed notice of the settlement (with claim form) to the complainant. These materials included the instructions and deadline for filing a claim. ******* was returned as undeliverable, and on October 4, the complainant called **** to ask about his award amount. All of this suggests he received one or both versions of the notice, was aware of the settlement, and had access to its details (including the claim-filing deadline).
  
  On November 10, he was emailed a reminder (with another copy of the notice) of the settlement and the approaching claim-filing deadline.
  
  The complainant's eventual claim, emailed April 18, 2024,included a copy of the front page of the notice we had emailed to him, which again demonstrates he had received the materials providing the claim-filing instructions and deadline. The late claim is invalid, and so the complainant is ineligible to receive a payment under the terms of the settlement.

  Customer Answer

  Date: 05/14/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I spoke with pay pal & they said they do not have any funds & its against their policy to keep anyones funds ,especially to hold it for 30 days.If a payment is declined for security reasons that means it was never charged so they never took any money.even if they charged the payment method they would immediately return it & the most amount of time it could take to reach the senders bank is 5-7 business days.This is what i was told by numerous pay pal supervisors.I cant even find anything online about pay pal holding anyone else's money for 30 days. This makes no sense & im not sure what rust consulting is up to but i wont let them get away with it.i have been told lie after lie & given the run around.everytime i call rust i hear something different.they will tell me one thing just to shut me up & get me to stop calling & the next day its something different.march 25th & its now APRIL18, 2024 & I STILL DONT HAVE MY MONEY!!!!

  

  Business Response

  Date: 04/26/2024

  Rust Consulting is in receipt of complaint #********,which relates to the settlement of Sow ******************* *** 21-cv-00533 (S.D.N.Y.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.
  
  Rust has been in touch with the complainant directly about the issue with the digital payment provider. She understands the process by which we can provide her with a physical check: the funds must be returned to Rust first, and then we will issue her a physical check, which we expect to mail approximately 30 days from our receipt of the funds.
  
  Rust adheres strictly to the law in our handling of settlement funds. We have administered over ***** cases and distributed over $35 billion in settlement funds throughout our 45 years in the legal administration industry, under the supervision of our clients as well as the relevant courts. Rust does not--and could not--minimize, delay, or deny payments to keep class members' funds. Our work, including the distribution of funds, is done according to the terms and timelines of each settlement and under the supervision of courts and the parties to those settlements. 

  

  Business Response

  Date: 05/02/2024

  **** is in receipt of the follow-up to complaint #********. We cannot speak to the discussions between the complainant and PayPal. Our previous response is accurate: we will begin the process of issuing her a physical check once we have received the funds from PayPal. Rust is required to adhere to the terms of the Court-approved settlement agreement and we appreciate her patience as we proceed under the supervision of the parties and the Court.
  

  Customer Answer

  Date: 05/02/2024

   I am rejecting this response because:
  
  Its against pay pals policy to hold anyones funds. Rust consulting is just refusing to give me my money & most likely laundering it. The pay pal issue is an excuse. I will contact the judge tomorrow & let them know what this business is doing. The courts transferred the funds to rust consulting in march. It is now may & i still dont have my funds.Im not sure what this business is up to but i will get to the bottom of it.when you ****** their name there is a bunch of complaints of other people not getting their money. They need to be shut down

  Customer Answer

  Date: 05/02/2024

   I am rejecting this response because:
  
  Its against pay pals policy to hold anyones funds. Rust consulting is just refusing to give me my money & most likely laundering it. The pay pal issue is an excuse. I will contact the judge tomorrow & let them know what this business is doing. The courts transferred the funds to rust consulting in march. It is now may & i still dont have my funds.Im not sure what this business is up to but i will get to the bottom of it.when you ****** their name there is a bunch of complaints of other people not getting their money. They need to be shut down

  Customer Answer

  Date: 05/02/2024

   I am rejecting this response because:
  
  Its against pay pals policy to hold anyones funds. Rust consulting is just refusing to give me my money & most likely laundering it. The pay pal issue is an excuse. I will contact the judge tomorrow & let them know what this business is doing. The courts transferred the funds to rust consulting in march. It is now may & i still dont have my funds.Im not sure what this business is up to but i will get to the bottom of it.when you ****** their name there is a bunch of complaints of other people not getting their money. They need to be shut down