Complaints

This profile includes complaints for Rust Consulting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  
• 

  Rust Consulting, Inc.

  201 Lyndale Ave S Faribault, MN 55021-5799

  
• 

  Rust Consulting, Inc.

  920 2nd Ave S Ste 400 Minneapolis, MN 55402-4010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the actual complaint some how there was a mistake and my complaint to BBB was submitted improperly.The RUST CONSULTING in relation to GREENSKY is at c/o Rust Consulting *** PO Box **** ********* ** 55021-9603 and this too could be a bogus address since this is a different address then what you have listed and I did not see any way to correct it.So on July 5th 2023 I received a letter from Rust Consulting *** stating they had determined I was eligible for redress and compensation based on their investigation in relation to GREENSKY/HUMAN TOUCH from 2017. However Rust Consulting must have forgot to make out a refund check that I am entitled to based on their own written words. I expect to be sent a refund for the total amount which is $13,000 based on the improper acts by HUMAN TOUCH and ********. I will recontact ************************************** of the principal investigators who contacted me when the investigation began 4 years ago if this does not get corrected as it should be. I expect Rust Consulting *** to honor their own letter and send out a the refund and not try to keep the funds that belong to me that were improperly paid to HUMAN TOUCH and GREENSKY.Thank you

  

  Business Response

  Date: 07/07/2023

  Rust Consulting is in receipt of complaint #******* regarding a settlement reached between the ************************************ and GreenSky LLC. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers,claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement and to answer questions.
  
  Rust is one of two administrators engaged by the **** for this project. *************** was responsible for determining class memberseligibility for the different forms of relief available under the settlement. **** is responsible for providing class member support as well as mailing outreach and redress notification letters and checks to those determined to be eligible for payments.
  
  On March 31, 2023, we mailed the complainant a letter indicating that, based on review of the facts and circumstances, they were determined to be eligible for credit redress. This means that their GreenSky loan associated with the merchant, Human Touch, is being canceled and the relevant tradeline is being deleted from their consumer credit report. Contrary to the complaint, the letter did not say the claimant was due a check, and Rust did not forget to include a check.
  
  We have no information about the complainants eligibility or ineligibility for any other form of relief, but the administrator who made their determination can be contacted directly at **********************************************************.
  
  We would also clarify that Rust handles hundreds of projects simultaneously and we establish a different PO Box for each individual project to receive incoming mail for that project. We also maintain multiple physical office locations.
  

  Customer Answer

  Date: 07/10/2023

   I am rejecting this response because:

  They have no right to keep a valid chargeback I am owed based on the written acknowledgement

  that compensation is owed to me by the Greensky Administrator.. Rust Consulting ****

  has been subject to several consumer complaints, The company has been accused of poor communication, delayed payments, and
  unprofessional behavior and rude customer service. I consider the response here to my complaint extremely rude especially about

  the forgotten check to be sent as the Greensky Admin sight states that checks were mailed out March 31 2023 and Rusts response here says

  they sent out a "Notice on March 31 2023". Well I never got that because there is a new mailing address and this means that the check

  was returned and I know I have a payment due based on the contents on that letter. So this matter is now a taxable event for Rust Consulting

  and will be reported to the *** and the Federal Reserve.
  
  

  

  Business Response

  Date: 07/13/2023

  Rust Consulting is in receipt of the follow-up to complaint #*******. Please note the correct spelling of the administrators email address: [email protected] is a typo in the email address that the complainant indicated was unsuccessful. We have sent multiple test emails to this address and confirmed receipt.
  
  We would emphasize that Rust is not keeping any money otherwise due to this complainant. The checks that the website refers to were mailed to class members who were eligible for that form of relief, and the complainant per the administrators determination is not one of them. No check in the complainants name was returned to Rust; no such check was issued in the first place. The notice they received explained the form of relief (credit redress) for which they are eligible. If the complainant wishes to contest this determination, they will need to contact the administrator at the email address provided above and provide a written explanation along with documentation to support their position.
  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted for claim payment on class action. **** was hired by Defendant/Plaintiff/Court to handle a portion of claim payments. They ha*e deliberately and intentionally mishandled the claim and demand more paperwork when they ha*e all the paperwork they need to payout. **** slow walks and it takes 6 months for a response by them each time. It's been 2 years and no claim payment to me in Gelis * **** 2:17-c*-07836

  

  Business Response

  Date: 05/17/2023

  Rust Consulting is in receipt of complaint #********,which relates to the settlement of ******************* Motoren Werke Aktiengesellschaft and *** of ***** *******,No. 2:17-cv-07386. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers,claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.
  
  There are multiple issues with this claim. 1) The dates on the documentation suggest that the repair was not completed by the effective date of June 30, 2021, as required. 2) The settlement only provides reimbursement for an engine that failed due to a failure of the timing chain or oil pump drive chain modules. There is no cause for engine failure indicated in the complainants documentation.
  
  The initial claim was adjudicated as deficient and Rust gave the complainant two opportunities to provide additional information. The additional documents still did not provide enough information to process the claim. **** mailed the complainant a denial letter on 05/10/2023 which explains her right to file an appeal to have her claim reviewed again by Counsel for both plaintiff and defense. If they disagree, a special master may make a final determination.
  
  The settlement requires that Rust review claims and then send them to *** for a final review. In a complex case like this with a large class and review required by multiple parties, it can take some time before we are able to respond to claimants. The processing times described in the complaint are standard for this type of settlement. We have not received any email correspondence from the complainant.
  
  The complainant should follow the court-approved appeal process described in her denial letter if she believes her claim has been denied in error or if she has additional information to provide.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to receive payment from this company. We have been corresponding since December. Excuses have been made as to why the payment hasnt been processed. The dates have been extended three times now. Check Number: ***** Control Number: ********** Check Amount: $879.70

  

  Business Response

  Date: 04/17/2023

  Rust Consulting is in receipt of complaint #********,which relates to the ****** Intelligent ********************* Securities and ******************* Administrative Proceeding File No. 3-20897. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of this settlement and to answer eligible clients questions.
  
  The complainants request to reissue the check from a Qualified to a Non-Qualified account required additional review by the Tax Administrator for the settlement in order to properly report the reissued payment to the **** which extended the time required to fulfill the request.Her payment is currently scheduled to mail by the end of this month. If she has not received it by mid-May, she should contact us at ************** or ************************.
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting to receive a check for a settlement with ***** Fargo from Rust. I have been waiting since December 2022, I keep getting told they have mailed the check to the wrong address, or it must have been lost in the mail. Each time I am being asked to wait 6 to 8 weeks for a reissue and they refuse to send it Trackable mail. All I am looking for is my check to be sent to me so I can forget I ever knew the name of this consulting company.

  

  Business Response

  Date: 03/16/2023

  Rust Consulting is in receipt of complaint #********,which relates to a settlement between ***** Fargo and the U.S. ********** of ***** regarding certain Employee Stock Ownership Plan transactions that were used to fund certain Company contributions to the ***** Fargo & Company 401(k) Plan. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class members questions.

  For efficiency, checks are reissued in batches, in this case approximately every 4-6 weeks. The complainants requested check will be included in the next batch of reissues, which we expect to mail on March 23.

  Rust distributes payments to tens of millions of people per year, and while the scale of our work typically makes it impractical to mail payments via trackable service, we are willing to make an exception in this case and will provide the complainant with ***** tracking information directly once the check mails.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint in on my Waterpump Settlement. I submitted my claim l, ****, in June 2022. The case was settled 10/11/22 and I was supposed to receive my settlement pay within 100 days from the case settlement date. I was not received my settlement pay. All the information requested for my claim was on in the cash invoice I submitted for the claim. I would like for Rust Consulting to finish their job and deliver my settlement payment.

  

  Business Response

  Date: 02/23/2023

  Rust is in receipt of complaint #********, which relates to the settlement of **** v.Volkswagen ***** of America, No. 2:21-cv-11251 (D.N.J.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class members questions.

  We confirm receipt of the complainants claim. The 100-day timeframe she is referring to applies to payments being issued to class members with approved claims. We will be in touch with her about her claim status and the next steps within the next few months.

  Updates on the settlement will also be posted online at *********************************************** the complainant may contact Rust at ************** or via email at *****************************************

  Customer Answer

  Date: 02/23/2023

   I am rejecting this response because it past the 100 days specified in the settlement and they are not making attempts to deliver my settlement. I, already, told that I was approved for the claim and my settlement pay would be mailed out at the end of January. When contacted on 01/07/2023. 
  
  
  

  

  Business Response

  Date: 02/24/2023

  Rust is in receipt of the follow-up to complaint #********.We have nothing to add to our previous response.
  

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a settlement check dated December 2, 2022 with Control Number CNR-M-***** in the amount of $35.33 which I deposited. The check was returned and my account was charged. My bank said the check was issued from a closed account ***************************

  

  Business Response

  Date: 01/10/2023

  Rust is in receipt of complaint #******** which relates to the settlement of Securities and ******************* Admin. Proc. No. 3-20789, In the Matter of City National Rochdale. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers,claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class membersquestions.

  The checks that were originally sent to class members did unfortunately contain an error and have had to be voided. Replacements mailed on Dec. 28, 2022,including the complainants replacement which mailed to the same address as the original check.

  Rust will reimburse class members for any related fees upon request with no documentation required. To request a reimbursement of fees incurred due to the issue with the original check, the complainant should contact Rust at ************** between 8:00 a.m. and 4:30 p.m. (Central) Monday through Friday, or email us at ****************************.

  Customer Answer

  Date: 01/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2021, a lawsuit for Sweet versus ******* was settled. I was supposed to receive a check of $623.49 which was supposed to be mailed to my address. However, I never received the check and during the pandemic the *** mail was not being received. I would like the company to investigate on who cashed the check. The check was in my married name of *****************************, I am divorced and went back to my maiden name of ***********************. I would like to have checked reissued upon investigation. Reference # *******

  

  Business Response

  Date: 11/02/2022

  Rust Consulting has received complaint #********. *** settlement at issue is ************************ v. *** *********************,No. 2:19-cv-05772 (D. **.), not the separate Sweet ****************** matter (the *** notified claimants in the ********************* matter about the new ******* matter via email, which may explain the confusion). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class members questions.

  *** complainants payment was issued by Rust pursuant to *** v. *** *********************.She called Rust on October 28, 2022, and discussed with a Rust operator the process to obtain a copy of that cleared check. We will reach out to her directly and continue to work with her to resolve the issue.

  Customer Answer

  Date: 11/02/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, i have completed my research and no further action is necessary. Thank you!

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: April 5, 2022 at 12:15:29 PM PDT Subject: RE: claim **********-Bmw 528i ? This message is from outside the City email system. Do not open links or attachments from untrusted sources. Thank you for your email. Your Claim has been preliminarily reviewed and forwarded to *** for Final Validation. That process can take a minimum of ***** days, we appreciate your patience. For general information about the Settlement, please visit the Settlement website, www.TimingChainModuleSettlement.com. You may also send questions to the Claims Administrator at: Gelis Claims Administrator - ****, **************************, **************************************************. Sincerely, Gelis Claims Administrator I received this email from Rust in April 2022 and was informed that my claim #********** was forwarded to BNW for final approval and I still havent heard about the status of my reimbursement. Ive sent numerous emails requesting a status check if my reimbursement and havent heard back. Please advise of the current status and expected reimbursement date. Respectively submitted, *******************

  

  Business Response

  Date: 10/19/2022

  Rust Consulting is in receipt of complaint #********, which relates to the settlement of ******************* Motoren Werke Aktiengesellschaft and *** of North America, No. 2:17-cv-07386.Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class members questions.

  Rust will reach out to this complainant via email to discuss the issues with his claim and the next steps.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised that I would receive a settlement from Navient. I made sure my information was correct. However, I never received a payment. I contacted **** and was told a check was mailed in July. However I never received it. I contacted **** again in September and was told the check was mailed to a old address. And that it was resent to the correct address. I still have yet to receive it. And I can't get a straight answer. I've reached out via email and phone.

  

  Business Response

  Date: 10/18/2022

  Rust Consulting is in receipt of complaint #********, which relates to the Navient Multi-State Settlement. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the attorneys general and to answer borrowers questions.

  The complainants check has been voided and the address updated to match the address in the complaint. It will be included in the next reissue cycle, which is scheduled to mail within the next 3-5 weeks.

  We are happy to answer any additional questions regarding the settlement at **************. Additional information is available at www.navientagsettlement.com.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail stating that I could be apart of the Gelis vs. *** class action lawsuit. After several updates and submitting all my documents in a timely manner, I was informed by email on August 1, 2022 that my claim has been preliminary approved for reimbursement. Exactly when will payments be issued? The email also stated that they will be finalizing reimbursement amounts within 45 days. It has been well over 45 days. I saw online where some people for received their reimbursements. What exactly is the delay at this point? Their responses also seem to be very generic which is also concerning.

  

  Business Response

  Date: 10/18/2022

  Rust Consulting is in receipt of complaint #********, which relates to the settlement of ******************* Motoren Werke Aktiengesellschaft and *** of ***** *******, No.2:17-cv-07386. Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers,claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer class membersquestions.

  Rust has informed the complainant via email that their check will mail by the end of this month. They were also informed that, due to the high volume of emails we receive, we use standard language in our replies, but our replies are claim-specific, not generic.

  If the complainant has not received the check by mid-November, they should follow up with Rust directly at *************************************************

  Customer Answer

  Date: 10/18/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.