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Business Profile

Lawn and Garden

The Toro Company

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.29

Average of 34 Customer Reviews

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Review Details

  • Jeramiah P

    Date: 01/23/2023

    Toro Snow blower-- Battery operated. Got the unit Christmas 2021, very little snow and tested it on maybe 1/2" accumulation. I stored it after that with the battery fully charged, and not on the unit or charger. Go to charge it around November 10, 2022 the battery is not working and will not charge, tried everything to get it to charge, and got three lights to show but it is not charged and only flashes red on the charger. I bought a small battery for a ridiculous $200 at 1/4 of the capacity that came with the unit (lasts maybe ten minutes on a full charge). Snow blower works, new battery works, charger works (but only for ten minutes). Simple Answer- battery that came with the unit is shot. Contact all authorized service providers and that is a joke, no one call or contacts back, 2 of 3 are no longer authorized providers, take it the last one possible (that wouldn't answer, respond, or return contact) in January, dead of winter, and show them how it is just the battery as already explained. Their answer "We have to keep it and we won't be able to get to it till April." So I already showed you how the simple snow blower battery is malfunctioning and not charging, it has nothing to do with the unit or charger, and you want to keep it till spring? When I wont need it, and the battery will probably just go bad again before next winter. So Please tell me how you can even consider this a warranty? Send me a battery or refund my purchase! If you can't provide your warranty service in a reasonable amount of time what good is it? Would rate zero if I could! Seriously considering lawsuit, it seems like a very common problem and the company doesn't want to do anything about it! Over $800 wasted on a snow blower and the company will not stand behind their product or their warranty. Shame. Shame. Shame.

  • Richard H

    Date: 12/07/2022

    I purchased a Toro ***** snow blower 10/10/22 because of Toro's advertisement. The snow blower does not perform to my expectations and need in 3 inches of wet heavy snow. **** blower bog's down and i have to stop to let motor speed pick back up. Both batteries where fully charged at room temperature. Toro customer service stinks. I will only even give them one star cause i have no other option. would prefer no star! The first Toro product that i purchased is a lemon. Will not recommend Toro!

  • Kevin L

    Date: 11/24/2022

    I got the run around on several different repair shops the a quote of 700 to fix because toros warranty doesnt cover and thing and they dont stand behind their junk they sell been a toro customer for 25 years up until today wont recommend them to anyone or buy anything toro ever again

  • Aki K

    Date: 10/31/2022

    TORO SHIPS OUT MOWERS WITHOUT BATTERY BOUGHT A ***** MOWER, BATTERY WAS SUPPOSED TO BE IN BOX, NO BATTERY IN BOX. CONTACTED CUSTOMER SERVICE NUMEROUS TIMES AND THEY ASKED FOR MY RECEIPT, EVEN THOUGH I REGISTERED MY MOWER. AFTER SENDING RECEIPT, NO MORE RESPONSES EXCEPT WHEN ****TING ON THEIR WEBSITE, ***** SAID SHE WAS INSTRUCTED TO NOT ASSIST ME, AND ENDED THE **** ABRUPTLY. THIS IS HOW TORO TREATS LOAYL CUSTOMER FOR PVER 30 YEARS! SHAME ON YOU ********************!

    The Toro Company

    Date: 11/01/2022

    Dear ****************, We're sorry to hear about the inconvenience, as previously stated by our Corporate Customer Relations team, the invoice provided was unable to be verified and contained multiple irregularities. Registering a product online through Toro.com is not considered proof of purchase and Toro recommends keeping a copy of your original receipt at the time of purchase for any warranty consideration. Communications will no longer be responded to as we cannot assist further in this matter.

    Aki K

    Date: 11/01/2022

    NONSENSE! HOW ELASE COULD I REGISTER MY PRODUCT IF I DID NOT PHYSICALLY OWN IT AND POSSES IT? THE RECEIPT COULD GET LOST ANYTIME WITHIN THE WARRANTY TIME FRAME. DEWALT, RYOBI ALL HAVE STELLEAR CUSTOMER SERVICE, AND USE THEIR PRODUCT REGISTRATION TO HELP THE CUSTOMER, WHILE ******************** MAKES RIDICULOUS EXCUSES! FOLKS, STEER CLEAR OF TORO'S UNETHICAL PRACTICES!

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