Reviews

Review Details

• Review fromWayne L

  Date: 10/31/2023

  1 star
  Tried to order online. Said financing available. They approved for far more than needed. When tried to complete purchase, got an error message, financing not available online. Called, said go to dealer. I went and they don't accept Toro financing and the mower has to be ordered through Toro and just get shipped to them for assembly, delivery and to show me how to use it. Have been going in circles for several months trying to buy something and can't. Their **************** people have been nice but totally helpless in how I can purchase the item.

• Review fromGerard M

  Date: 10/04/2023

  1 star
  I will never buy another toro product as long as I live. I bought a $800 Battery Powered self propelled lawnmower online. Out the box the battery wouldn't charge. The light blinks red after being on the charging unit for days. I ve never got to use such my lawnmower. No so called authorize dealers wants to touch this, I ve contacted them all because it was bought online. Wow all that just to replace the battery or the charging unit. Stay away from Toro products because there warranty is about shifting you all over the place to avoid responsibility for there horrible products.

• Review fromMark M

  Date: 09/20/2023

  1 star
  AWFUL - spent 18k on a commercial mower and they dont have any parts to fix them!!!! Lost half a season and a whole contract due to them not being able to have proper pets available. Been waiting on a simple belt now for 10 weeks!!! Selling all of my toro equipment and going to **************

• Review fromBen E

  Date: 08/08/2023

  1 star
  Simple transaction of ordering new riding mower blades and misc parts seemed like a straight-forward operation. Apparently I was wrong. *** arrived after 3 weeks of waiting...empty. Contacted customer service. Time on hold, confusion about the order, and then apologies. "...items will be sent and arrive in 5-7 business days". Nothing. Contact customer service again. Apologies, items will be sent out in 5-7 business days". Nothing after 10 business days. Emailed customer service twice. No response.Isn't this fairly simple? 1. You have the products in stock. 2. I pay for them. 3. You receive the order and ship the items. 4. I receive the items and then everyone is happy, right?Where we seem to be stuck is that you took my money, didn't send the items and show no immediacy in getting the problem resolved. At this point can I at least get a refund? Maybe that will be too difficult a task as well.

• Review fromRob M

  Date: 07/06/2023

  1 star
  Toro mowers do not come with a discharge chute. The dealer told me when he registered my mower that Id receive one in 2 weeks. Its been 2 months and I still have not received it. I contacted their customer support about a month ago and they told me it will arrive in a week. I contacted them again today and they told me that they are on back order and they dont know when I will receive one. I have a brand new mower that I cannot use. I suggested that at a minimum they extend my warranty but ******* said they dont do that. By reading some of the other reviews the warranty is worthless anyways. I have been a toro customer for at least 25 years and Im sorry but this is the last toro I will ever own. *********************, ********************************************************

• Review fromTrevor J

  Date: 07/06/2023

  5 stars
  I love my lawn mower, its the best. I couldnt ask for more

• Review fromThrow $850 in a dumpster fire a

  Date: 06/20/2023

  1 star
  Please do not buy from this brand because they do not stand by their product, and they can't even supply the parts to repair under warranty.Toro sent a defective lawn mower (purchased from Toro.com). I had to wait a week to bring it into the assigned dealer because they only accepted Saturday repair drop offs. The dealer never contacted me, and I had to call for repeatedly for updates. Ultimately, they could not get the part from Toro.When I learned the part was unavailable, I contacted Toro for a return. They would not accept the return because it was past 30 days (from the purchase date - not the date of delivery). They told me to wait until the out-of-stock part arrived, even though they could not say when it would be available. The customer service was completely unhelpful. They would not give me any portion of refund either. Now I have a brand new electric lawn mower that cannot be returned or repaired. How is this even possible? Toro has swindled me out of $850.00. I bought because of their good name. All they offered as a resolution was Corporate contact info available on their website - seriously?! If you are listening Corporate, you are losing money because lifetime engagement is built on customer experience. You lost a lifetime customer. How many others will you lose due to your poor processes and terrible customer service?

• Review fromChris H

  Date: 06/01/2023

  1 star
  Was a Toro dealer for many years. The last few years, support from them has really gone downhill. Last year they decided to mandate dealers to sell their battery powered products and they started charging more fees that greatly reduced profit margins. Toro, big box stores, and other online retailers sell Toro products online for close to what I can buy their products for, then they expect my business to solve their warranty issues at reduced compensation. The quality of their products have become sub-par, as they struggle to maintain relevancy. Early this year, I finally decided to cancel my dealership. They recently charged my company an annual service fee. Because I was no longer a dealer, I asked for a refund. They would only refund half, showing they'll squeeze out every cent they can. Just proves being a Toro dealer is not worth the effort. Toro forgot one important customer (the local servicing dealer) is the backbone of their business. Without it, consumers are left without support.

• Review fromCat E

  Date: 05/23/2023

  1 star
  Do not buy Toro Lawnmowers. If I could give negative stars I would. Bought a brand new Toro lawnmower and within 10 minutes of use the lawnmower died. It took 5 minutes to restart the lawnmower only for it to die 10 minutes later. Contacted Toro **************** and have never been more disappointed in an outcome. Toro recommended I get it serviced but stated it would possibly cost money out of my pocket to get it fixed. Let me get this straight, so I apparently didn't spend enough money purchasing a brand new lawn mower now I have to spend more money to repair a brand new lawn mower? Not only was customer service useless, so is my new lawn mower. Word of mouth is the best form of advertisement for a company and I am hear to tell you if you are in the market for a lawnmower DO NOT BUY TORO!

• Review fromMichael S

  Date: 02/21/2023

  1 star
  Got a brand new lawnmower and had bad oil leak after first use. Been at authorized dealer 4 months and still not fixed. Toro refuses to let me talk to anyone and keeps telling me the dealer has to work with Toro. I want an explanation from Toro why this isnt being done and keep giving the dealer the run around!!!! Worse customer service Ive ever seen. Will never buy from them again!!!