Reviews

Review Details

• Review fromRobert W

  Date: 09/16/2025

  1 star
  I bought a Toro Walk behind edger on July 23, 2025. After assembling, it started right away, Since then, the edger will not start! I was able to use it ONE DAY! I had another brand that I jade the same problem with and I threw it away. I bought this one because of the reviews said it was easy to start, but the reviews had to have been faked. I wish I had never bought this piece of junk!

• Review fromJudy F

  Date: 09/15/2025

  1 star
  Dont waste your money and time on lawnmower They do not honor their products

• Review fromRACHEL B

  Date: 09/04/2025

  1 star
  If I could give a zero I would. You are not able to connect with a live person, and it was difficult finding the chatbot. None of my mower issues were resolved. The independent dealer has had my mower for 3 months and Toro would not check into why. We have called the dealer every week for 3 months for a status and there is always an excuse. Toro does not make repairs and has them done by a independent dealer. Also the mower in under warranty. We asked if the warranty could be extended since the dealer still has it and we were told no. The chatbot was professional but not helpful. I do not recommend buying anything from Toro.

• Review fromThomas B

  Date: 08/08/2025

  1 star
  I bought a 54" zero turn mower. The drive motors started whining with 5 hrs on the machine. I called the service shop and they have contacted Toro multiple times a out parts gor the machine. We have gotten no results nor parts to fix the mower.

• Review fromGerson R

  Date: 08/02/2025

  1 star
  I eat a 42' bull machine in less than 2 years the engine is damaged, they do not want to give me a separate guarantee more than one .es in giving me explanations, then they tell me that I flirt the gasoline with oil I tell him that I am going to take it because it is very expensive to repair, they give me only $500 to pay and in .en of a year the second engine is damaged and in the first call .e they dissent lack of maintenance that was the air filter after a couple of days I send him tests of the purchased filters and I am going to the same way. Dissent in the second call what has old oil a second version to the truth that they do not serve customer service is lousy and do not tell you clearly from the beginning.

• Review fromAndrew S

  Date: 07/25/2025

  1 star
  Toro Recycler Max with Personal Pace and Smart Stow 22-in Gas Self-propelled lawn mower 0 STARS COMPLETE GARBAGE! BROKE IN 4 MONTHS!Purchased brand new for $600 from Lowes and died in 4 months. Absolutely furious with this purchase. I bought this Toro lawn mower expecting a reliable machine from a trusted brand, and it completely failed me in less than 4 months. It was used on the recycle setting and would constantly ***** and die mid-mow. No amount of troubleshooting or basic maintenance could bring it back to life and when I say I maintained the mower, I mean it! It was washed and cleaned after every single use and stored in a garage, along with frequent gasoline and oil engine checks which were ALWAYS fine. This is NOT a cheap mower, so the fact that it fell apart in a single season is absolutely unacceptable. I still had a manufacturer warranty and took it to Toros manufacture facility for troubleshooting only to be met with a completely useless inspection citing oil was not used in the engine which is complete rubbish! They acted like I broke it because they insinuated I was a dumbass for not putting oil in the engine, instead of standing behind their faulty product! A warranty is meaningless if the company wont honor it! Meanwhile, our kind neighbors allowed us to borrow their mower in this process and it had zero issues mowing our lawn, never stalled once! I guess ***** is far superior to Toro products. What ever you do AVOID Toro products, they are useless. Warranties dont mean anything if its your word against theirs. They denied my warranty and I lost $600 but they lost a life long customer, so you tell me who wins. Save yourself the money, the stress, and the wasted weekends. Toro used to mean qualitynow it just means regret. DO NOT BUY!

• Review fromDamon D

  Date: 07/18/2025

  1 star
  ?? Thinking About Becoming a Turo Host? Think Twice.Turo may look like a great way to earn money with your car, but hosts are often left unprotected and undervalued. In my experience, **** tends to side with guestseven when they cancel a trip after using the vehicle. I wasnt properly compensated, and support was slow and unhelpful.

• Review fromLouise J

  Date: 07/17/2025

  1 star
  I purchased a Toro self-propelled gas lawn mower in mid-June 2025. Within 2 weeks, the blade fell off while I was mowing. Luckily I was moving slowly and wasn't injured. Also I had trouble getting the starter cord to release but managed to get it to start.I returned the machine to Home Hardware in ************. When they contacted TORO, they were told that this particular problem wasn't covered under the warranty and refused to refund my money. It was sent to a repair person in ******, who said there was a second problem: the starter cord was seized up.**** at Home Hardware has been excellent. The store has refunded my money and continues to discuss the issue with TORO. He said they have had other issues with this company, found them difficult to deal with, and are considering discontinuing selling their products.I sure won't buy anything from TORO again. Terrible company!

• Review fromSk A

  Date: 05/16/2025

  1 star
  Bought the Toro lawn mower , hasnt even been a year,. Followed all the instructions, failed to crank after barely been used 6 times. Called Lowes who assured me it was under warranty and referred me to Toros customer service. Automated response no live person. Followed the prompts and found a local repair shop as stipulated by Toro. As lawn mower under a five year warranty and under a year old I was told by Lows it was covered. The repair shop called me a week later, told me the mower was ready and I had to pay over 100 dollars as not covered under warranty!. Will never purchase a Toro again. I have emailed Toro with no luck and they do not have a live person on customer service person.

• Review fromEd G.

  Date: 01/07/2025

  3 stars
  Purchased 9/14/23 electric start self propelled lawnmower. Mower began smoking first season and progressively got worse season 2024. Smoke was so extreme could not see the mower and would eventually shutdown. Electric start worked well 2023, however ********************************* manual pull start. Contacted Toro, was advised to carry to authorized Toro dealer for evaluation. Lawnmower is very heavy to lift and does not fit in my automobile, nor were any of the dealers in my area. I explained to Toro unable to take to authorized dealer. After much communication and frustration advised would never purchase another Toro product.If you are considering a Toro lawnmower.....RUN! Cs #*******