Complaints

This profile includes complaints for Pearson Education's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pearson Education

  5601 Green Valley Dr Ste 220 Bloomington, MN 55437-1186

• 

  Pearson Education

  PO Box 997 Owatonna, MN 55060-0997

• 

  Pearson Education

  5601 Green Valley Dr Ste 300 Bloomington, MN 55437-1099

• 

  Pearson Vue

  36 Hemingway Dr Riverside, RI 02915

• 

  Pearson Professional Centres

  #201 - 818 Broughton St Victoria, BC V8W 1E4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to cancel a subscription service for Pearson+, however Pearson + is making it impossible. Their website is ********************************************. I have tried multiple times through the chat and also have been on the phone with their customer ********************** with no results. From what I gather, they have 2 accounts under my email ***************** One that has the subscription, and one that doesn't. I am unable to access the one that has the subscription because I do not have the user name. It keeps charging my credit card ending in 0370 although I haven't used this service for the past 2 months. I have tried resetting it through the website and have gone through their technical support to try to get the username but have not been able to. I tried to call in person to cancel the account, but they will not cancel it over the phone. I am not asking for a refund, I just want this cancelled to avoid future charges attempted through my credit/debit card.

  Business Response

  Date: 05/20/2025

  Hello,  I'm sorry that our customer has issues with our ************************** exam prep videos.   We have been able to issue a full refund and cancelled their subscription.  Please let me know if you have any questions and thank you for your patience. 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of getting my PMP exam. My application is in and has been approved. I had an in person exam scheduled for the Pearsonvue *************************************** center for 5/16/25 in the morning. However, I was sick for two weeks and I was not able to study. Therefore, I have to reschedule my exam. They are having technical difficulties and no future dates were showing up to reschedule. I have reached out to the chat support no one helped at all. I called on the phone multiple times the phone call kept dropping and the overseas call center were not able to help. They made a statement that nothing was open until October. I said I cannot wait until October. Again no sense of urgency no common sense to want to help their customer. I spent $425 for this exam you would think they would want to help. I am looking to take the exam in **, ** or ***************. I believe there may be one in ******* NJ. I need to speak to someone in the area that is a US citizen. Someone needs to contact me 5/13/25. This is urgent.

  Business Response

  Date: 05/20/2025

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers.  According to our records the candidate rescheduled their appointment for June 2 at our test center in ******, **. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident. 

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because: #1 when you call Pearson Vue or PMI they find no open spots for the whole month of June 2025 between **, **, ***  I have to drive all the way to *******  Why don't they put in more seats at the testing sites?  Why don't you confirm there is no technical issue with your portal.  I find it hard to believe between three states there is no open spot for the test for June.  Please have your IT department investigate this, and have a management from corporate in ** contact me immediately. No this is not resolved. I am spending $425 for this test and this is the way I am treated.  This is not acceptable.  Why are there no openings in ***************, *********, **, ************, ********* ** or ***********  Please advise today 5/20/25.  Thank you ***** ******** ************ 
  
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a charge on my account and i have never used Pearson VUE, customer ********************** said they could not help. Even though i have transaction number and other relevant information.

  Business Response

  Date: 05/13/2025

  Pearson VUE will need additional information regarding the charge so we may research internally. Please have the consumer provide a screen shot or copy of bank statement indicating the charge so we may research internally and respond appropriate to this complaint. Thank you.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student at *********************************; I was given a voucher to be certified in the course I registered and paid for & completed named Comptia Computer Security + 701. I then used the voucher with the assigned company named Pearsonvue/Comptia, I first went to one their testing centers that was close to my zip code, I found out that there was no such testing center, this was a bogus address, I then went online to schedule the Comptia Computer Security + 701 exam, I went through strenuous means through their system, with system check that I was using that kept rejecting or freezing my efforts, I then finally got through all of this rigorous (exhausitive) request @ 1:18 p.m. on 5/9/2025, when my exam was scheduled for 1:15 p.m. on that same day. Then after waiting over 15 minutes in their Que, a ******* finally came online on my laptop & told me that my device I was using was a touch ************** company policy didn't allow touch screen devices to be used during exam. Okay, why wasn't I notified about this weeks ahead of time when I originally scheduled? I went through all of the rules of things I could not do, & I did not see this as being listed on their rules of do not's. This company is very shady (questionable) in their business practices and fines need to be issued towards this company.

  Business Response

  Date: 05/12/2025

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers. According to our records the candidate's exam was revoked due to the candidate using a touch screen device which are not allowed to use to take exams. As a result, Pearson VUE issued a voucher to the candidate to reschedule their exam. We encourage the candidate to thoroughly review the testing policies prior to taking an exam, specifically that touch screen devices are not allowed to take exams.  Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried calling Pearson Vue several times to schedule my exam and unfortunately I have been met with absolutely rude and unprofessional behavior. There is a language barrier and when I stated I sis not understand her answer she tried to move past my question. Very unprofessional behavior and now I need assistance with scheduling this appointment. I tried to speak to Manager who gave me the same answer about accommodations as if this was the question at hand.

  Business Response

  Date: 05/12/2025

  Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint. Thank you.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2025, I made a transaction with Pearson VUE testing facilities to take a test on March 31, 2025, in which I paid $57 for the exam. I arrived at the testing facility on time on the day of the 31st. I was ultimately told that a problem happened when I went into the testing room and I was not allowed to take the test. I was not refunded or given the chance to retake the test since this happened.

  Business Response

  Date: 05/01/2025

  Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint.Thank you.

  Customer Answer

  Date: 05/01/2025

   I am rejecting this response because:
  
  The test I signed up for was the **** Subtest 2
  
  

  Business Response

  Date: 05/08/2025

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers. According to our records the candidate reported to Pearson VUE that he was unable to test because he did not agree to the Non-Disclosure Agreement ("***") within the time limited because he was notes prior to the exam. This was confirmed by the testing site that the candidate did not respond to the *** and it is required in order to proceed with the exam. We have confirmed that there was no evidence of any technical issues or extenuating circumstances that prevented the candidate from taking their exam. An email was sent to the candidate advising Pearson VUE could not offer any refund or credit, as the requirements to respond to the *** within the time limit is explained during registration and again in the Candidate Rules Agreement, that the candidate signed at the test site, however Pearson VUE would waive the 45-day retake as a one-time courtesy.  Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident. 

  Customer Answer

  Date: 05/08/2025

   I am rejecting this response because: I would like the company to send me a copy of my specific Candidate Rules Agreement, by mail, from the day of my scheduled test to proceed further.
  
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My PMP ID *******. I completed the education requirement for the *** PMP exam, and the next step is to purchase the exam for $425, and schedule through Pearson Vue. I have been out of work for over a year. I took a temp job, and need to get this certification in order to get a better job. I have been trying identify a testing center with Pearson Vue for over three weeks. I finally get this information and they only have one exam date and one testing center. Their outsourced chat is not help what so ever. I requested numerous times for someone to call me. No call. In order to get reimbursed for this fee I need to complete the exam before May 10. Can you please help we with this? The other thing they are posting testing centers that are not even valid Yonkers and CT.

  Business Response

  Date: 04/28/2025

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers.  According to our records the sponsor, ***, authorized the candidate to test on April 21. On April 22, candidate originally scheduled a test appt for May 1 at our ************, ** site. Again, on April 22, the candidate rescheduled their appt to May 16 at the same ************, ** site. The candidate's statement that "they are posting testing centers that are not even valid in ******* and CT" is not accurate. Pearson VUE has test sites in *******, ** and *******, ** that offer the *** exam the candidate is trying to take. Pearson VUE has identified May 3 appointment at ******* and May 5 appointment at ******* and asked Pearson VUE customer ********************** to contact the candidate about rescheduling to one of these dates. Our team attempted multiple phone calls to the candidate the morning of April 24. Candidate didnt answer but left voicemail asking candidate to contact Pearson VUE. Pearson VUE is happy to assist the candidate with rescheduling their existing appointment and encourage them to contact customer ********************** as soon as possible to reschedule. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident. 

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed two times to take my ***E exam with pearsonvue, during one attempt, the ******* told me I could not take exam b/c my ID had a hole punch due to waiting on new ID, but Illinois state law states you can still utilize ID with a paper copy until new ID os received. Call pearsonvue customer service and was told I would be able to test. A week later I sign in to take exam only to be told I need to lift my desktop to show my front part of desk, but there is no information inter policy stating this, as well as now my ID is not clear and then canceled my exam without any help. was on hold with a supposed supervisor ***** for an hour with no help. all the ******* do not speak English, are rude and not knowledgeable to assist. This is my livelyhood they are s******* over. This is the worst system to take exams on. Do Better. I am looking to sue for emotional, physical, and mental damages.

  Business Response

  Date: 04/24/2025

  Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint. Thank you.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/25, I attempted to sit for my *** Core test. Because it was not my first test with Pearson at that location, my name and personal info were already in my profile, so all I had to do was choose a date and location and enter payment for the $255 fee when registering. Before my test day, I carefully read both of the "get ready for test day" emails, including clicking the link to read their ID policy and other important reminders. Buried several pages into the lengthy handbook for test takers (which was not obviously presented in the emails) is ONE sentence about the necessity of entering one's middle name when registering for the *** Core test (I was told by the woman who turned me away, after she apologized, that this particular test is very strict). Because my middle name is on my passport, I was turned away.I have had several exchanges with their customer support, and I keep getting the same word-for-word response: you were correct to be turned away. I actually acknowledge my responsibility here, even though this CRUCIAL detail was poorly communicated to me. BUT, of the five people who showed up to test that day, three of us were turned away for this same reason: no middle name on their *** account. I can see in another BBB complaint from 12/9/24 that a test-taker who experienced this same issue says that 6 people were turned away from that session for this reason. If this is happening regularly, Pearson must acknowledge this frequently occurring and very expensive error and take some responsibility. I also see that Pearson claimed to not have sufficient information to address the user's complaint on 12/9 (even though they provided it in the complaint), and they still have not resolved that complaint, per this BBB site.From those two test sessions, Pearson collected $2,295 dollars in order to administer no tests. How much are they profiting by not emphasizing this "middle name" requirement more clearly? This seems unethical and predatory to me.

  Business Response

  Date: 04/24/2025

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers.  According to our records the account was created in November 2024, and an appointment was booked on 2/22/25, which would have given the candidate enough time to check that their information was correct. The candidate also received an email reminder on 3/22/25.  The candidate is reminded throughout the registration process that a full name is required and that it is their responsibility to ensure the correct details are entered. This is also in the email confirmation of the booking and in the reminder email sent 48 hours before taking the exam. Based on this information the client does not wish to grant an exception, and no free retest will be offered. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident. 

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 28th of last year I purchased an exam bundle from ******* including exam vouchers for Pearson Vue for the DA-001 Data + Exam.Later after studying I scheduled said exams. I canceled or rescheduled multiple times due to my busy work schedule. I canceled two exams in particular, November 30th 2024 and January 18th 2025. As such I had assumed that my exam vouchers were still effective and available to me. However, on Jan 31st 2025 I attempted to schedule an exam and it told me that my vouchers had already been used or were no longer valid. I proceeded to email ******* about the issue, which they instructed me exam vouchers and operations are handled solely by ************************* such I proceeded to email Pearson Vue and attempt to figure out the issue that was occurring. I was then informed that according to them I missed both of those two appointments that I had cancelled. I was asked to provide the confirmation emails of cancellation which I do not have in my email box, in fact besides password resets and my correspondence with them I have no emails currently in my inbox from exam scheduling. I explained this, and explained I had family emergencies and that is why I canceled, explaining I wouldn't have just skipped the exams. I was then asked for proof of medical reasons for emergency which I explained I could obtain for one of them, but that isn't the issue. The issue is the system not processing my cancellations.I have sense every week or every other week been emailing back and forth being given different information by different people, about the situation. Being run around with similar or slightly different information. The process has been exceptionally frustrating and unprofessional. I spent almost 500$ on the voucher package and have been being treated like I am the problem when all I want is the chance to even attempt the exams that I paid for.The original vouchers expired March 28th 2025. Which this back and forth has been going on sense well before.

  Business Response

  Date: 04/23/2025

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers. According to our records the candidate had an exam appointment scheduled for 1/18/25 and it indicates that the candidate missed that appointment as there is no indication in our system that the candidate was there trying to take the exam and the appointment went to a "no show" status. There was a case created for this registration, but the case was only created by the candidate's complaint on 4/13/25, which is almost 3 months after the exam went into "no show". It appears this was due to the candidate not Pearson VUE that their appointment went into a "no show".  Additionally, the voucher the candidate used for that appointment they missed expired at the end of March 2025. Due the previous, Pearson VUE will not be taking action on the matter. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.