Business Profile

Correspondence Schools

Pearson Education

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pearson Education's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

342 total complaints in the last 3 years.
123 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21, 2025, I made a transaction with Pearson VUE testing facilities to take a test on March 31, 2025, in which I paid $57 for the exam. I arrived at the testing facility on time on the day of the 31st. I was ultimately told that a problem happened when I went into the testing room and I was not allowed to take the test. I was not refunded or given the chance to retake the test since this happened.
Business Response
Date: 05/01/2025
Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint.Thank you.
Customer Answer
Date: 05/01/2025
I am rejecting this response because:

The test I signed up for was the **** Subtest 2

Business Response
Date: 05/08/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records the candidate reported to Pearson VUE that he was unable to test because he did not agree to the Non-Disclosure Agreement ("***") within the time limited because he was notes prior to the exam. This was confirmed by the testing site that the candidate did not respond to the *** and it is required in order to proceed with the exam. We have confirmed that there was no evidence of any technical issues or extenuating circumstances that prevented the candidate from taking their exam. An email was sent to the candidate advising Pearson VUE could not offer any refund or credit, as the requirements to respond to the *** within the time limit is explained during registration and again in the Candidate Rules Agreement, that the candidate signed at the test site, however Pearson VUE would waive the 45-day retake as a one-time courtesy. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Customer Answer
Date: 05/08/2025
I am rejecting this response because: I would like the company to send me a copy of my specific Candidate Rules Agreement, by mail, from the day of my scheduled test to proceed further.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My PMP ID *******. I completed the education requirement for the *** PMP exam, and the next step is to purchase the exam for $425, and schedule through Pearson Vue. I have been out of work for over a year. I took a temp job, and need to get this certification in order to get a better job. I have been trying identify a testing center with Pearson Vue for over three weeks. I finally get this information and they only have one exam date and one testing center. Their outsourced chat is not help what so ever. I requested numerous times for someone to call me. No call. In order to get reimbursed for this fee I need to complete the exam before May 10. Can you please help we with this? The other thing they are posting testing centers that are not even valid Yonkers and CT.
Business Response
Date: 04/28/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records the sponsor, ***, authorized the candidate to test on April 21. On April 22, candidate originally scheduled a test appt for May 1 at our ************, ** site. Again, on April 22, the candidate rescheduled their appt to May 16 at the same ************, ** site. The candidate's statement that "they are posting testing centers that are not even valid in ******* and CT" is not accurate. Pearson VUE has test sites in *******, ** and *******, ** that offer the *** exam the candidate is trying to take. Pearson VUE has identified May 3 appointment at ******* and May 5 appointment at ******* and asked Pearson VUE customer ********************** to contact the candidate about rescheduling to one of these dates. Our team attempted multiple phone calls to the candidate the morning of April 24. Candidate didnt answer but left voicemail asking candidate to contact Pearson VUE. Pearson VUE is happy to assist the candidate with rescheduling their existing appointment and encourage them to contact customer ********************** as soon as possible to reschedule. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Initial Complaint
Date:04/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have signed two times to take my ***E exam with pearsonvue, during one attempt, the ******* told me I could not take exam b/c my ID had a hole punch due to waiting on new ID, but Illinois state law states you can still utilize ID with a paper copy until new ID os received. Call pearsonvue customer service and was told I would be able to test. A week later I sign in to take exam only to be told I need to lift my desktop to show my front part of desk, but there is no information inter policy stating this, as well as now my ID is not clear and then canceled my exam without any help. was on hold with a supposed supervisor ***** for an hour with no help. all the ******* do not speak English, are rude and not knowledgeable to assist. This is my livelyhood they are s******* over. This is the worst system to take exams on. Do Better. I am looking to sue for emotional, physical, and mental damages.
Business Response
Date: 04/24/2025
Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint. Thank you.
Initial Complaint
Date:04/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/25/25, I attempted to sit for my *** Core test. Because it was not my first test with Pearson at that location, my name and personal info were already in my profile, so all I had to do was choose a date and location and enter payment for the $255 fee when registering. Before my test day, I carefully read both of the "get ready for test day" emails, including clicking the link to read their ID policy and other important reminders. Buried several pages into the lengthy handbook for test takers (which was not obviously presented in the emails) is ONE sentence about the necessity of entering one's middle name when registering for the *** Core test (I was told by the woman who turned me away, after she apologized, that this particular test is very strict). Because my middle name is on my passport, I was turned away.I have had several exchanges with their customer support, and I keep getting the same word-for-word response: you were correct to be turned away. I actually acknowledge my responsibility here, even though this CRUCIAL detail was poorly communicated to me. BUT, of the five people who showed up to test that day, three of us were turned away for this same reason: no middle name on their *** account. I can see in another BBB complaint from 12/9/24 that a test-taker who experienced this same issue says that 6 people were turned away from that session for this reason. If this is happening regularly, Pearson must acknowledge this frequently occurring and very expensive error and take some responsibility. I also see that Pearson claimed to not have sufficient information to address the user's complaint on 12/9 (even though they provided it in the complaint), and they still have not resolved that complaint, per this BBB site.From those two test sessions, Pearson collected $2,295 dollars in order to administer no tests. How much are they profiting by not emphasizing this "middle name" requirement more clearly? This seems unethical and predatory to me.
Business Response
Date: 04/24/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records the account was created in November 2024, and an appointment was booked on 2/22/25, which would have given the candidate enough time to check that their information was correct. The candidate also received an email reminder on 3/22/25. The candidate is reminded throughout the registration process that a full name is required and that it is their responsibility to ensure the correct details are entered. This is also in the email confirmation of the booking and in the reminder email sent 48 hours before taking the exam. Based on this information the client does not wish to grant an exception, and no free retest will be offered. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 28th of last year I purchased an exam bundle from ******* including exam vouchers for Pearson Vue for the DA-001 Data + Exam.Later after studying I scheduled said exams. I canceled or rescheduled multiple times due to my busy work schedule. I canceled two exams in particular, November 30th 2024 and January 18th 2025. As such I had assumed that my exam vouchers were still effective and available to me. However, on Jan 31st 2025 I attempted to schedule an exam and it told me that my vouchers had already been used or were no longer valid. I proceeded to email ******* about the issue, which they instructed me exam vouchers and operations are handled solely by ************************* such I proceeded to email Pearson Vue and attempt to figure out the issue that was occurring. I was then informed that according to them I missed both of those two appointments that I had cancelled. I was asked to provide the confirmation emails of cancellation which I do not have in my email box, in fact besides password resets and my correspondence with them I have no emails currently in my inbox from exam scheduling. I explained this, and explained I had family emergencies and that is why I canceled, explaining I wouldn't have just skipped the exams. I was then asked for proof of medical reasons for emergency which I explained I could obtain for one of them, but that isn't the issue. The issue is the system not processing my cancellations.I have sense every week or every other week been emailing back and forth being given different information by different people, about the situation. Being run around with similar or slightly different information. The process has been exceptionally frustrating and unprofessional. I spent almost 500$ on the voucher package and have been being treated like I am the problem when all I want is the chance to even attempt the exams that I paid for.The original vouchers expired March 28th 2025. Which this back and forth has been going on sense well before.
Business Response
Date: 04/23/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records the candidate had an exam appointment scheduled for 1/18/25 and it indicates that the candidate missed that appointment as there is no indication in our system that the candidate was there trying to take the exam and the appointment went to a "no show" status. There was a case created for this registration, but the case was only created by the candidate's complaint on 4/13/25, which is almost 3 months after the exam went into "no show". It appears this was due to the candidate not Pearson VUE that their appointment went into a "no show". Additionally, the voucher the candidate used for that appointment they missed expired at the end of March 2025. Due the previous, Pearson VUE will not be taking action on the matter. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $300 to take an exam. I had a family emergency and was out of town. I called and opened a ticket with support. Nobody has reached back out to me. I am willing to accept $250 put back on my card. The test I was scheduled for was ***** *******
Business Response
Date: 03/18/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records the refund of $300 was issued to the candidate on February 24. The candidate should contact their credit card company or financial institution if he has not received the refund. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Customer Answer
Date: 03/20/2025
I am rejecting this response because:

They have not done their due diligence. A refund was sent based on a network issue regarding a different and much earlier and different situation.
Their reply is from a different situation entirely. Unbelievable!
Initial Complaint
Date:03/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:Pearson VUE unfairly denied me a refund for an exam I could not attend due to a family emergency. Initially, their support team assured me that I would be eligible for a refund if I contacted them through the official process. However, after following their instructions, Pearson demanded private medical documentation to process the refundsomething I am not comfortable providing.I find this requirement to be invasive and unreasonable, as no company should force customers to disclose sensitive personal or medical information in order to receive a refund that was initially promised. Despite my multiple attempts to resolve this issue, Pearson has refused to assist me further.Desired Resolution:I request a full refund of my exam fee, as Pearson initially indicated that I was eligible. I also ask that Pearson adjust its refund policy to respect customer privacy and not require medical documentation for emergencies.
Business Response
Date: 03/05/2025
Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint.Thank you.
Customer Answer
Date: 03/05/2025
I am rejecting this response because:

The business in question, Pearson VUE, requested additional information regarding the test [I] was taking so [they] may research internally in order to respond appropriately to this complaint. I am including said additional information below, as well as my initial complaint to BBB. I intend to find a resolution here. Thank you.

Appointment: Friday, November 1, 2024 - 12:30 PM EDT
Order number: **************
Registration ID: *********

Complaint Summary:
Pearson VUE unfairly denied me a refund for an exam I could not attend due to a family emergency. Initially, their support team assured me that I would be eligible for a refund if I contacted them through the official process. However, after following their instructions, Pearson demanded private medical documentation to process the refundsomething I am not comfortable providing.

I find this requirement to be invasive and unreasonable, as no company should force customers to disclose sensitive personal or medical information in order to receive a refund that was initially promised. Despite my multiple attempts to resolve this issue, Pearson has refused to assist me further.

Desired Resolution:
I request a full refund of my exam fee, as Pearson initially indicated that I was eligible. I also ask that Pearson adjust its refund policy to respect customer privacy and not require medical documentation for emergencies.
Business Response
Date: 03/06/2025
Please provide the test the consumer was taking so we may research internally in order to respond appropriately to this complaint. Thank you.
Customer Answer
Date: 03/06/2025
The test was the PTE Core.
Business Response
Date: 03/17/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records, the candidate contacted Pearson VUE after missing their test and claimed that they had to medically take care of a family member and were unable to take the exam. As per policy, the team requested the candidate to share relevant documents proving their relationship with the family member and their medical condition. However, the candidate has been reluctant in sharing these documents. The last email stating this was sent February 25.The candidate needs to share the proof of the relationship and relevant medical documents in order to be refunded for the test. We encourage the candidate to review the testing policy. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Customer Answer
Date: 03/17/2025
Dear BBB Representative,

I am writing to formally dispute Pearson VUEs response, as my complaint remains unresolved. Pearson is inaccurately portraying my position by stating that I am reluctant to provide documentation. The issue is not reluctanceit is a matter of privacy, fairness, and consumer rights.

Pearson VUE is requiring me to provide sensitive medical records and proof of my family relationship just to receive a refund for an exam I was unable to attend due to an emergency. This request is both invasive and unreasonable. No company should have the right to demand private medical documentation in order to process a refund for a service that was not used.

Furthermore, when I initially contacted Pearson, I was told that I would be eligible for a refund without being informed of these excessive documentation requirements. This is a clear example of misleading consumer practices.

I ask that the BBB continue to advocate for a fair resolution. If Pearson refuses to process my refund without requiring unnecessary medical disclosures, I will have no choice but to escalate this matter further, including:
1. Filing complaints with consumer protection agencies such as the ************************ (***) and my states Attorney General.
2. Pursuing a chargeback through my bank, as Pearson failed to provide the service I paid for.
3. Publicly sharing my experience to warn other consumers about these unfair practices.

I request that Pearson either:
1. Process my full refund immediately, or
2. Provide a reasonable alternative verification method that does not require disclosing private medical records.

I urge the ******************** to continue reviewing this complaint and advocate for fair treatment of consumers.

Sincerely,
******* ******

Business Response
Date: 03/20/2025
We're sorry the consumer is not satisfied with Pearson VUE's response. Our position remains the same. As stated previously, Pearson VUE is following the testing policy for the *** exam. We encourage to consumer to familiarize themselves with the policy located at: *************************************************************************************************************** therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Initial Complaint
Date:02/24/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm contacting you about the *** exam that I took on 20 February 2025 with the Case # ********. The case has been closed and I find the reasoning unacceptable. I took the first 60 questions of the exam and took my first scheduled 10 minute break. I returned and took the next 60 questions and took my second scheduled break to use the restroom. I have a medical condition that causes me to urinate frequently. When I returned from the restroom I still had 5 minutes left on my break. The ******* wrote me and asked if I had finished the exam. I responded I hadn't and was on a break. He responded thank you and I asked if I was able to continue the exam. I didn't receive an answer and I clicked end break to continue my exam and received a message the exam was revoked. I contacted Pearson OnVue to explain the situation and lady taking my information insured me that I hadn't violated Pearson Vue's policy and that I was allowed to use the restroom while on a scheduled break. I only left the view of the Webcam while on a scheduled break and never violated Pearson's policies. Per Pearson's OnVue policy "Once your 10-minute break is over, you will be able to resume your exam to continue with the next section. Please remember that once you _*re-enter the webcam*_ *_view* you are expected to remain all exam rules and all personal items must be placed out of arms reach. If you do not return to the room at the conclusion of your 10-minute break, your exam timer will resume counting down until you return."This implies that you're allowed to leave the Webcam view during your scheduled break. Since I was on a scheduled break when I left the Webcam view I didn't violate any rules. I find it unacceptable that my exam was revoked when restroom on break. I don't agree with Pearson's finding that I violated the policy. I have an open case with PMI and would like for my exam to be fairly reinstated. I would greatly appreciate if you could do the right thing and assist me in this.
Business Response
Date: 02/26/2025
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE operates over ***** Authorized Test Centers. According to our records, the issue the candidate experienced was a Pearson VUE tech issue. The *** exam has two (2) built-in optional ten (10) minute breaks. The candidate initiates the break on their own. When this happens, the ******* monitoring the exam session is notified when the candidate went on break. For this candidate, the tech issue caused the ******* notification to NOT be visible to the *******, thus the ******* thought the candidate left the web cam while not on break, which is a security violation and therefore the ******* revoked the exam session per our policy. The client, *** has issued a new exam authorization for the candidate at no charge and the candidate has scheduled a new test appointment for March 6. Pearson VUE therefore considers this matter resolved and respectfully requests to close this complaint with notation of proper handling of the underlying incident.
Customer Answer
Date: 02/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for resolving the matter
Initial Complaint
Date:02/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to call support and the gentleman would not help me. He said there was no phone number to call which is unacceptable granted my prior business with them. He hung up the phone.
Business Response
Date: 02/24/2025
Pearson VUE will need additional information regarding the Test the consumer was taking so we may research internally in order to respond appropriately to this complaint.Thank you.
Customer Answer
Date: 02/25/2025
I am rejecting this response because: While I did receive a call from Intoxalock, after a short conversation we were not able to agree on an acceptable resolution. It should be noted that I was only asking for a 2 week credit.
Customer Answer
Date: 02/26/2025
The dispute between PearsonVUE has been resolved.
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against Pearson regarding an unfair and unreasonable business practice that has negatively impacted me as a consumer.On February 7, 2025, I purchased a digital book from Pearson using my debit card. The transaction was processed immediately, and the charge appeared in my bank account as pending, meaning that Pearson successfully withdrew the funds. However, despite this, Pearson has refused to grant me access to the book, citing the need to verify the payment before releasing the product.This practice is highly concerning, as it suggests either a lack of proper transaction processing mechanisms or a deliberate attempt to withhold access to a paid product without justification. If Pearson has already debited the funds from my account, then there is no legitimate reason to delay my access to the book. This not only constitutes an unfair business practice but also raises questions about the companys financial integrity and operational efficiency.The book I purchased is critical for my preparation for an upcoming job interview. The unnecessary delay in granting access is causing me undue stress and potential harm to my professional opportunities. It is unacceptable for a company of Pearsons stature to withhold a purchased product while retaining control over the consumers funds.I urge the Better Business Bureau to take immediate action to ensure that Pearson either grants me access to my purchased book without further delay or refunds my payment in full. Additionally, I request that this matter be reviewed to prevent Pearson from engaging in similar unfair practices against other consumers in the future.I appreciate your time and attention to this matter and look forward to your prompt response. Please feel free to contact me at your earliest convenience should you require any additional information.Sincerely,**** ******
Business Response
Date: 02/19/2025
Hello, I'm sorry that our customer is having trouble accessing their Pearson Plus subscription. Their account was updated last week. We have tried to reached out to the customer by email and phone to see if their see their Etext when they log in but received no response. I've left another voice mail and email today February 19, 2025 to confirm. If they still do not have access I will escalate or issue a full refund if the product is not needed. We will update the complaint once her hear back from the customer. Thank you.

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Pearson Education is NOT a BBB Accredited Business.