Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Correspondence Schools

Pearson Education

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Correspondence Schools.

Complaints

This profile includes complaints for Pearson Education's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pearson Education has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 344 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a *** test through ******* (Pearson VUE) but was denied service and am now being forced to pay again to unlock my account. On 08/01, I paid $87 to take two subjects in the *** test. When I arrived at the testing center, I was turned away because my government ID was expired. The same day, I ordered a new valid ID, but my account was then locked. When I asked to reschedule within the correct amount of time, my request was denied. I submitted a request for a refund and was told over the phone theres no guarantee for a refund so I disputed the charge. Now ******* is requiring me to pay an additional $87 just to unlock my account and be able to schedule my test againeven though I never actually received the service I already paid for.I understand the need for ID requirements, but I was not informed that no alternatives would be accepted, and I believe it is unfair and unethical to charge students twice for an exam they never took.Resolution I Am Requesting:Unlock my account without requiring additional payment.Alternatively, issue a voucher for the test I could not take.This situation has caused me financial hardship and delayed my ability to complete my ***. I am asking BBB to help ensure Pearson VUE / GED Testing Service handles this matter fairly.

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered for a Pearson View Online Exam. that cost $600.00. They have you show your space with a virtual camera to verify you have no books around you can cheat with. Upon the 1st few minutes before starting the exam I was going through the tutorial that has directions how to use their user interface. I was unable to read the tutorial which is not run from their website but a separate program you need to download and install. The font size on the initial screens was too small and unable to be read easily. I got up to get a pair of glasses. ONthe 3rd screen they then tell you how to enlarge the font. Before even taking 1 exam question the portal closed. I was on the system for less than 5 minutes and never got to take the exam. They want me to pay another exam fee.They claim I had agreed to termination of the exam by standing up and getting glasses. I did not read any agreement stating this. Any checkboxes I clicked was done so quickly that it would be humanly impossibly to read. Pearson View has evidence I did not read any such information. This can be verified from their logs, looking at the time I arrived on any such page and the seeing the amount of time I clicked to go on to the next page. Someone watching from Pearson view actively closed the application on me. They asked me via chat If I was done with the exam. I told them I had not even started yet. They could have just as easily stated that technically the exam had started and they need to review my space again and repeat the 1 minute process that was done prior to look at my space with a webcam.I never started an exam and was not even able to see 1 question. They are charging me for a service that never occurred. Reading a tutorial of how to use their software to take the exam is not the same as taking the exam. I never saw of took 1 question. I was active in their downloaded application for less than 5 minutes and they are charging me $600.

    • Initial Complaint

      Date:08/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was going to do an exam I changed my mind I canceled that very day and they still took money out of my account today which I desperately needed

    • Initial Complaint

      Date:08/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to book a test with them with extended time for three months now every-time they say they need to call me back and then only call me late at night one time at 11:30 PM they should be looked into by the **** I fear at this rate I will never get to take the test I need to take.

      Business Response

      Date: 08/15/2025

      Pearson VUE will need additional information regarding the Test the consumer was taking so we can research internally to respond appropriately to this complaint.   Thank you. 

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my exam rescheduled for a few weeks and I have not been able to reach anybody from Customer ********************** to get this resolved. I keep getting redirected to call other affiliates when I call the customer ********************** number ************. I need someone to contact me via phone, ************ or provide me with a link via email so I can reschedule my appointment. My email address is ****************** address is **************************************. I will attach my documentation will relevant information if needed to assist with getting this rescheduling task resolved.

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to the **** test page, it states, "Score reports are posted here after 10:00 p.m. on the score report date and are available for 2 years to view, download, and print." I have yet to receive an official score from this company, which is located outside the state of ********. I also sent the company an email, but they failed to respond. This test cost me $129.00 to take and needs to be reflected on my professional teaching license.This is the company information:**** ****************** Pearson **************************************

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to schedule my law and ethics exam with accommodations since the beginning of July 2025. They were not able to accommodate me on my original requested day and then pushed me out and then cancelled that one and is not offering a day 2 months later. This is a form of discrimination. I have already paid the fee.

    • Initial Complaint

      Date:07/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10, I scheduled my ***************** Salesperson exam for Monday, July 15.On July 12, I rescheduled it to Wednesday, July 17. After rescheduling, I received a confirmation page showing the new date and time, and the dashboard reflected this change.On July 16, I logged in to check exam details and discovered that no exam was scheduled. Worse, I was marked a no-show for July 15, the original date I had already rescheduled away from.I contacted Pearson VUE support via chat and spoke with a *** named ****, who was unhelpful, ***eatedly saying he was doing research without answering any questions. Frustrated, I ended the chat.I then booked a new exam for Monday, July 21, paying $48.Shortly after, I rescheduled again to Saturday, July 19 at 10 AM. I received a confirmation page and saw the updated date on the dashboard.On July 18, I double-checked, only to find the dashboard had reverted to Monday, July 21, ignoring the July 19 reschedule.When I called Pearson VUE, the *** insisted I hadnt successfully rescheduled because I didnt receive a confirmation emaildespite having the confirmation page and dashboard showing the change.I filed complaint number ******** and spoke with a *** named *****, who was polite but couldnt resolve the issue.This glitch has delayed my ability to get licensed, caused unnecessary financial loss, and wasted my time. Other users ***ort similar issues on Reddit and forums, showing this is a long-standing problem with Pearson VUEs system.Nowhere does the website warn users that a confirmation email is required to validate rescheduling or that the dashboard might revert. The companys refusal to acknowledge their system failures and charging customers for missed exams caused by these errors is unacceptable.

    • Initial Complaint

      Date:07/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7, 2025, I placed an order online for Chemistry: A Molecular Approach AP Edition textbook with digital access code as required by my daughter's school for her to complete her assignments. I also ordered the accompanying workbook as suggested for prepping for tests. The form of payment that I utilized was ****** since it was offered. Shipping was to be 3-8 business days. On the 8th business day, I logged into the account to check for a tracking number since the book still had not arrived. The order shows "In process". I called customer ********************** and after going around with two different customer ********************** agents, being put on long holds multiple times, requesting a supervisor several times to never have one put on the line (process took an hour and a half), I was given a case #******** and told I would be contacted with a resolution. I never received any follow up. I called again today, and have been told my order does not exist. However, when I log into my account, the order is there and still shows "In process". Again I have asked for a supervisor, and after several long holds (still currently on one), I am being told there is none available. My daughter leaves for school in a month and has assignments that need to be completed before school begins. I just need the books and the digital code so she can complete her work. This company should be ashamed to be in education when they cannot provide any basic sales or service. Now they are trying to get me to reorder my books without canceling the original order. This company should not be in business, completely unscrupulous!

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an e Textbook subscription that apparently has a mandatory six month term minimum meaning I cannot cancel now, three months later, even though I needed the subscription for two months. I do not remember being made aware of this when I bought the subscription.

    Pearson Education is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.