Complaints

This profile includes complaints for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Andersen Corporation has 17 locations, listed below.

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• 

  Andersen Corporation

  100 4th Ave N Bayport, MN 55003-1096

• 

  Andersen Corporation

  PO Box 6029 N Brunswick, NJ 08902

• 

  Andersen Corporation

  2549 Innovation Dr Marion, OH 43302

• 

  Emco Enterprises Inc

  2121 E Walnut Street Des Moines, IA 50317-2264

• 

  Emco Enterprises Inc

  PO Box 853 Des Moines, IA 50306-0853

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure of ******** windows keeping moisture from rotting window and infiltration of wood consuming insects ( Formosa termites)

  Business Response

  Date: 10/22/2024

  Thank-you for the information regarding this customer.  We do not believe we have any record of the customer previously contacting us. I will have an Andersen ***************** Manager contact the customer. Contact can take between 7 and 10 business days to happen. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During tropical ***** ***** my hurricane rated windows leaked. all 4 casement leaked under winds 50mph gusts. Andersen only offered seal replacement and a charge for labor/travel of workers for $1,147. these are certified windows required by ************************************* due to living on the gulf coast. the fix should be paid in full by the manufacturer. these are supposed to be the strongest built windows yet cannot hold against a mere tropical gusts of winds.

  Business Response

  Date: 10/21/2024

  Any windows may have water infiltration if the performance rating is exceeded by the storm. A tropical storm would most likely exceed those performance ratings.

  Customer Answer

  Date: 10/25/2024

   I am rejecting this response because:
  
  I stated that these are hurricane rated windows. They are required for living on the gulf coast. The response of exceeded the integrity of the window and leaked at mere 50mph gusts from a tropical storm should concern Andersen as a company moving forward. I really dont think tropical ***** ***** had 50mph gusts in my area to be honest. Attached is on clip and one sticker photo of the model. All 4 casements leaked. Not one but all 4. The inspector for my tx windstorm claim said they are installed correctly just not the quality I was sold. 

  Business Response

  Date: 11/01/2024

  I understand the customer is frustrated but our position is that the storm may have exceeded the performance levels of the Andersen products.  This is not covered under the Andersen Limited Warranty.  The Andersen Limited Warranty is available on our website at ******************************.  I will ask that an Andersen ***************** Manager give the customer a call as well. This could take up to 7 to 10 business days. 

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The window operator for my Andersen window broke (it happens). I used the Andersen website and my window productid to find and order the correct part. It arrived and it wasn't the right part. After contacting them I was given the correct part number to order. When I asked about returning the incorrect part I was told that I had to pay a 20% restocking fee and that I would have been told this when I ordered the part. I went back online to order the correct part and there is NO notification on the website concerning a restocking fee. All I want is to send the incorrect part back (I'm find paying shipping) and getting a full refund from Andersen for the part. Then they need to fix their policy or their website.

  Business Response

  Date: 10/21/2024

  Thank-you for letting us know about this customer's concerns. An ********************** ***************** manager will reach out to discuss their concerns.

   

  Customer Answer

  Date: 10/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In fact, the company went well beyond what I expected and I would highly recommend them to anyone.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2024 we purchased 48 Andersen 400 series windows for our 20+ year old home. We spent $50,975.22 on windows only, no labor.The business was to provide fully operational, functional windows without flaws.Upon installation by a licensed Andersen window contractor, we discovered 25% of the windows have manufacturing flaws. The contractor told to contact the supplier, Loudoun Lumber, who then told us to contact Andersen Windows directly. We have been calling Andersen Windows since July 2024 and getting a runaround. Every time we call we get a different "supervisor." Now we are told to contact a new contractor who will come out to inspect and fix. We have contacted this contractor several times. SOME of the replacement parts are allegedly in at ******* Lumber but Andersen is not coordinating. For FIVE MONTHS we have been trying to get this resolved. I have repair ID tape all over my windows and missing mullions no one seems to know the whereabouts of. Not the look I was going for when I invested my hard earned money in what are suppose to be quality windows. Andersen Windows' warranty is horrible and they are NOT trying to resolve this problem at all.

  Business Response

  Date: 10/17/2024

  I apologize that the customer has been frustrated by the response they have received from Andersen Service.  I will follow-up on the customer's concerns with the relevant service representatives and someone will reach out to the customer after we have reviewed the file. Reviewing this information and contacting the appropriate individuals may take up to 7 business days. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ******** door approx 2 months ago. The contractor wasn't available to install said door until last week. Upon install there is a sticker on the door that says do not return to store call number listed if any damage or if parts are missing. I was missing a closer, and the handle to change the glass and screen. Upon calling the number listed I was told I needed to have a receipt to get parts sent to me. There is nothing on said sticker that denotes needing to have a receipt. I was unable to get a reprint from the store purchased from due to it being a cash transaction. All 3 doors in my home are Andersen, storm door and exterior door. I also have Andersen windows in my home. I am disappointed in the customer service to say the least. I expect to receive the window handle and a closer free of charge.

  Business Response

  Date: 10/10/2024

  I understand that the customer is frustrated by our response to this request and I will therefore have an Andersen ***************** Manager give them a call about their request. 

  Customer Answer

  Date: 10/14/2024

   I am rejecting this response because:
  I have yet to receive a call or resolution. Could change after receiving a call, but that hasn't happened yet so as of now I am not satisfied. 
  
  

  Business Response

  Date: 10/17/2024

  I apologize that the customer has not yet heard from our team.  The return call can take up to 7 business days.  I will follow-up on this matter with them. Thank-you!

   

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 2 1/2 years ago, we built a new home in *******, **, and purchased Andersen windows and doors. These were installed by a licensed California contractor and inspected and approved by the county. Unfortunately, one of the Andersen windows has failed and begun to bow, and one of the large sliding glass doors is leaking water into the ******** contractor and I have been reaching out to Andersen for over two years, but we have been given the runaround without any real solutions. They have sent multiple representatives to inspect the door and are not offering any resolutions to this issue and state Call back in 3-5 business days. This company stated they have a ***** year warranty on their windows and doors however, they are yet to honor their 15-year warranty. The water is leaking into the house, leading to potential water damage and the risk of mold development. I would like this company to either replace the sliding glass door, replace or give full refund for the slider and the install. I can provide email correspondents if necessary. The reference number for Andersens is ******** .

  Business Response

  Date: 10/15/2024

  Please let us know who the customer has spoken with at ********************** that would be helpful.  The description of the Limited Warranty does not match Andersen's Limited Warranty, The Andersen *****-2-***** LImited Warranty provides 10 years or non-glass parts and 20 years on glass. I will have an Andersen ***************** manager contact the customer.  The contact may take up to 7 business days. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Racism and favoritism - It came to my attention that one of my ********** when I was working at the time did a **** salute in the middle of the work place and wasnt disciplined for it.- I was given points when refusing to work with another employee because this person made me feel uncomfortable and another co worker of mine did the same thing but was not disciplined

  Business Response

  Date: 10/09/2024

  Andersen will review this matter and respond. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Andersen Windows leaking, water damage to home

  Business Response

  Date: 09/17/2024

  I will have an Andersen ***************** Manager reach out to the customer to discuss what the concerns are.  It may take 5 to 7 business days for someone to reach out.  The description in the complaint is limited so we will need more information. Thank-you for contacting us.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been purchasing windows from ******** Windows for 10 years and have had nothing but problems since 2020. Field Service employees have no desire to fix anything anymore. Any issue with their windows is immediately labeled and "installer issue." Have a 2+ million dollar home that has warped sashes and they continue to blame it on the install. The frame is plumb and square as they demand and yet they say that the frame is putting pressure on the sash and causing it to warp. Anyone with any experience can tell you the frame would have to be warped to warp the window sash. This has been going on for nearly a year. On another house we purchased A-Series french doors and they have never functioned properly. Multiple techs came to look at them and tried to adjust them with no success. We told them the door was dragging on the bottom becuae the divider was too long which we were told was not true. After 3 years a tech came out and said it was too long, cut off 1/8" inch and it works perfectly. Anotehr of the A-Series doors have a bent frame in the middle which we showed them multiple times and we told it was again "installed incorrectly." Finally got a tech to look at it for a 4th time and he knew exactly what was wrong with it and fixed it in no time. Meanwhile I couldn't get paid from the client for 3 years because of the door issues. I am in the same boat again on a current house and we showed them the problems but was again told its an install issue. I will never order another ******** Window or refer anyone to this company. Service is beyond awful and nothing gets resolved in a timely matter. Every time you want to speak to someone, your told that they are "traveling" and will get back to you later and by later they mean several weeks. DO NOT BY THEIR PRODUCTS?

  Business Response

  Date: 09/12/2024

  I am sorry to hear that this customer has been disappointed with their recent experiences with Andersen Service.  I will have an Andersen ***************** Manager reach out to the customer to discuss these concerns with them. 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife and I decided to "upgrade" to Andersen windows during our kitchen/dining room renovation. The first window (in the kitchen, an awning) was beautiful but had a large ***** on it. Andersen offered to refund part of the purchase price so we decided to keep the window and I (Im a contractor) trimmed it out so the ***** is barely noticeable. The next 2 windows (dining room, double hung) were the wrong size (1/2 inch too small). Again, Andersen offered to refund part of the purchase price so we decided to keep these too. We did not inspect the windows closely at this time (they weren't going to be installed for a few months) and we thought it best to leave them in the packaging. Big mistake on our part. In addition to MULTIPLE cosmetic defects, the windows don't function properly. It is IMPOSSIBLE to finish the windows as is. After an hour on the phone with a very sweet woman at Andersen customer service, I was transferred to ***** (male) in corporate. After a brief conversation - if you can even call it that as ***** interrupted and cut me off mid sentence multiple times - ***** asked me what was the goal here. As I tried to tell ***** we want, at the very least, a partial refund, ***** **** UP ON ME. I spent a lot of money on "high quality" windows for my forever kitchen and received junk. **************** is appalling and ******* behavior is disgusting. When considering new windows, go with ANYONE else. Andersen (*****) did reach out to apologize for Jamies behavior but continue to tell me there is nothing they can do. How can a company sell a defective product and refuse to take it back and refund at least part of the purchase price?!?

  Business Response

  Date: 09/16/2024

  I have been reviewing this information with our resolution center to evaluate the customer's comments.  An ********************** *********** manager will reach out to the customer to discuss further.

  Customer Answer

  Date: 10/03/2024

   I am rejecting this response because: Andersen made an offer of $2700 which I accepted, but I am still waiting for the paperwork and check.  Im told that will take some time.  I will consider this matter settled and accept the response as soon as Andersen makes good on their word. I am not comfortable accepting Andersens response until the refund is paid. I reached out to ***** at Andersen today to explain my response to the BBB.