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Business Profile

Windows

Andersen Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andersen Corporation has 17 locations, listed below.

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    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Andersen uses third-party contractors to advertise their product on personal email accounts. These contractors harvest email addresses and send continuous spam advertisements. We receive up to four of these advertisements per day. All attempts to stop these emails fail. Because of this specific marketing practice, Andersen avoids culpability and can deny knowledge that this harassment occurs.

      Business Response

      Date: 08/27/2024

      Thank-you for letting us know that this customer would like to be removed from contacts. Andersen will do that as soon as possible. Please note that it can take up to 90 days or a little more to completely remove contacts. Bulk physical mailings by ******************************* services that include multiple coupons or flyers for multiple companies are not owned or operated by Andersen and their physical mailings may still contain information about Andersen or Renewal by Andersen in the group. 

      Customer Answer

      Date: 08/28/2024

       I am rejecting this response because: The answer does not address the problem. The problem is a predatory marketing plan and a possible 90-day resolution, both of which are unacceptable. I am not nor ever was a customer of this company. They hired a third-party email marketing company (s) to sell their product. This company (s) proceeded to harvest my email address and send multiple emails per day to my email account. Since ********************** hired this company (s) they can insist on a resolution that takes at most days if not sooner. Removing my name from the spam list is a good start, waiting up to 90 days for resolution is unacceptable. Since I did not ask to be spammed with Andersen advertising, I specifically asked for and demand a company apology for the inconvenience and not a computer-generated response.  


    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a screen replacement and know one can tell me where my replacement is I wanted a refund or the proper screen sent to me. Know one will transfer me to a manager or anyone else. I have spent $80 on a screen that said fit my door online but didnt fit when I received it. There is no tracking number because I paid with stamps and I spoke to someone before I returned it and returned it to the address that it came from,

      Business Response

      Date: 08/20/2024

      I am sorry to hear about the customer's dissatisfaction with the response that they have received.  I will have an Andersen ***************** manager contact the customer as soon as is possible.

    • Initial Complaint

      Date:08/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sales cold call every week. Put fliers on door every week. Won't stop after numerous request to do so.

      Business Response

      Date: 08/13/2024

      Thank-you for the information from the customer.  We will remove them from all contacts. Removal of all the contact information can take approximately 4 to 6 weeks for all information to be completely removed.  Please be aware that there are some bulk mailers (advertisements from multiple different independent companies that come in one envelope) that may still contain Renewal or Andersen ads in them. As they are for multiple independent companies and not just Renewal or Andersen we are not able to stop those mailings. 

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requesting that business honor lifetime warranty for replacement of door handle. The handle broke once in 2021 and was replaced under part number *****. Order number ********. Business is asking for a serial number on a door which has either worn off or was never put on. The door was purchased on June 11th 2008 at ********** with a lifetime warranty on the door handle parts. I would like them to provide me with a serial number since no one ever provided me with one and seems to be instrumental in receiving new door handle parts which seems to be needed every few years and to honor the replacement warranty and allow me to order the door replacement parts at no charge.

      Business Response

      Date: 07/25/2024

      An Andersen *********** manager will contact the customer regarding their concerns with in 10 business days.

      Customer Answer

      Date: 07/25/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company's website offers to provide a quote for windows. I filled in all the information including window sizes and contact information and exchanges several text messages with them answering all questions after which they sent a text with a list of dealers saying to contact the dealers for pricing. This company collected all my information including email and physical addresses, phone number, etc. and did not provide the quote offered in their advertisment (main webpage. This is fraudulent advertising. They obtained all my personal information under false pretenses.

      Business Response

      Date: 07/11/2024

      Andersen appreciates the information provided on this claim.  We will review the information provided from the customer and the webpage he used to enter the information with our team.

      Customer Answer

      Date: 07/15/2024

       I am rejecting this response because: They have changed nothing and continue their misleading advertising.


    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my new built home in Dec 22 and in Nov 23 a window shattered. The contractor that Andersen uses is unresponsive, Andersen reps try and help but *** spent countless hours and 7 months later still no window in sight. I have sent several BBB post, but no response, contacted corporate, and no such luck.

      Business Response

      Date: 06/21/2024

      I understand the customer has been in touch with our **************** agents to discuss the order.  I apologize that the customer has been frustrated by the response.  I will have a ***************** manager contact the customer with in five to seven business days.

      Customer Answer

      Date: 06/26/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** windows was contracted to replace all of our windows in our home in October of 2023. Inital crew for install did an absolutley terrible job installing our windows and we had told ******** managers they were not welcome back. Second crew came out to reinstall our windows and we thought it was good to go.... All winter we have had nothing but water issues and all of our calls were swept under the rug, finally two managers came out in May of 2024. And they were flabbergasted and appalled on how badly our windows were installed. There was ABSOLUTLEY no caulking or flashing tape installed! All winter water has been leaking into our home. ******** finally came out again to reinstall our windows but only completed 10/12 windows so far. Our home is full of black mold and the outside wall sheating is completely rotted and falling apart. We have called EVERY DAY for over a month to have ******** windows insurance adjuster out to assess the damage but we still don't have an answer. So we have been living in a hotel for the past month paying OUT OF POCKET for all expenses because our home is UNLIVABLE!!! We paid almost $25,000 dollars for 12 windows to be installed and we thought by using a reputable company like ******** we would never have any issues at all. We were TERRIBLY WRONG!! I hope this complaint can reach the right people so we can get at least a phone call back and ******** windows can step up and fix the damage done to our home by VERY POORLY installed windows...I have tried to attach photos from during each install and all of the damage caused but one photo is too large to attach. We need our home back thankyou.

      Business Response

      Date: 06/21/2024

      This complaint should be directed to the independent retailer for Renewal by Andersen in *************  This is not an Andersen Windows, Inc. matter.  The independent retailer appears to have been in touch with the customer and the customer should contact their retailer for a response.

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 16th of may for a lock case and handle set order #******. I was told that this would arrive in 11 days and I have yet to receive these items. My door currently doesn't have a lock on the storm door. I have called several times and they keep telling me that it is being prioritized after being put on hold for over 20 minutes each time. I still don't have an estimate as to when I will receive my parts and the company keeps lying about timelines. They also never have a supervisor available to escalate to. This company does horrible business and I do not recommend

      Business Response

      Date: 06/13/2024

      I am sorry to hear that our customer has been frustrated by **********************'s response to their concerns with the part order.  I will have an Andersen ***************** manager contact the customer as soon as is possible (within 7 business days) to assist.

    • Initial Complaint

      Date:05/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered 3 custom windows on 3/8/23. The windows arrived in August but the window frame was missing the part that held the screens in place. We were told by the local Andersen dealer that they would have to order this part but they clearly did not even know what the part was. The part arrived sometime in December but when I picked it up they were unable to explain how it was to be installed. I took the part home but it was too wide and didn't appear to have anything to do with our issue. After many emails, the local deal sent their installer out and he had no idea what the part was or how to install it. Our dealer requested replacement screens but Andersen denied that request. I contacted Andersen directly via phone. After about 5 separate conversations trying to resolve the issue, I was connected with a Resolution Support Rep and we discussed options. One option was to have an installer cut into our new windows to retro-fit this part. Since nobody at their local dealer, including the installer, knew what this part even was I was not comfortable with this option. Instead I requested new screens be sent that were full size, rather than half size, because this would easily fix the issue without additional installation. Eventually after some arguing Andersen agreed to cover the cost of the 2 full size screens and they were ordered on 2/23/24. On 3/25/24 the screens arrived damaged due to an utter lack of any shipping protection. On 3/28/24 2 replacements were order. I was told they would be packed differently and shipped Next Day. On 5/6/24 not two but one incorrectly sized screen arrived with the same lack of packing and it was sent ground, not Next Day as promised. Literally every part of the order was incorrect. We are 14 months into this order and we still don't have the correct parts.

      Business Response

      Date: 05/08/2024

      I am sorry to hear of the customer's frustration with their customer service experience.  ********************** continues to work with the customer to get the appropriate parts that they need. The customer will need to continue to work with **************** in this matter. I will also have an Andersen **************** Resolution manager contact the customer to discuss this matter within 5 to 7 business days.

      Customer Answer

      Date: 06/19/2024

      After the last response we waited for over a month for the new replacement order to arrive. When it finally arrived it was wrong again. I think that makes it the 5th incorrect or damaged shipment from them for this purchase. I wrote them explaining what happened and they responded with a flimsy excuse, stating that "that order you received was actually submitted for cancellation right after it was placed so you shouldn't have received it. I placed the full screen order for you and that one is supposed to be shipping next month."

       

      It should have been canceled but they never placed the correct order until now, after another incorrect product arrives??? I don't buy it. 

       

      So this is where we are. Over a year later and we still don't have the correct screens for our $4000 custom windows. 

       

      Thank you,

      Business Response

      Date: 06/21/2024

      I understand that the customer is frustrated by the situation. This is a customer service matter and needs to be handled by our customer service team. I will find out the current status on this matter and we will contact the customer within four business days.

      Customer Answer

      Date: 07/02/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the correct items are sent and arrive in undamaged condition.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Andersen French doors approximately five years ago. The weather stripping on the bottom and side of the door continues to get stuck and we have had issues with this door the last five years. I have tried numerous times with the contractor to fix the issue but he is stating that it an issue with the Andersen product. I would like someone from Andersen to come out expeditiously and repair the issue.

      Business Response

      Date: 05/01/2024

      An Andersen Service representative will contact the customer regarding their concerns.

    Andersen Corporation is NOT a BBB Accredited Business.

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