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Business Profile

Windows

Andersen Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andersen Corporation has 17 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following is about SAFETY not warranty, I have twenty ******** Narrowline windows in this home only two were manufactured in ****. Several years ago the upper sash of one of these **** narrowline windows shattered, only the inside glass broke. After cleaning up, I ordered a replacement sash and installed it myself, assuming the Pa winter ice somehow got to the inner glass and broke it. Winter 2022 the upper inside glass of the other window also shattered scattering shards of glass into the room. researching the internet, I learned of similar problems with **** manufactured narrowline windows - fogging - negative pressure - shattering. Sept 6,2022 - In a 1 hour phone conversation with an ******** representative, I wanted ******** to replace the dangerous windows, or at a minimum supply an upper sash and instructions on how to drill the lower sash to prevent dangerous shattering. ******** does not believe anything on the internet - offered 10% off on a new upper window and would not supply any information on glass pane pressure relief to prevent shattering. Representative suggested a bird flew into the window, without, damaging the screen or outside glass but managed to break the inside panel not once but twice in different years. Really? ******** is a good company, however in this case, they messed up. ******** has manufacture a very dangerous window product in ****. I am hoping BBB can help me. I can't be the only one experiencing dangerous shattering glass windows. What can you do what do you know? Thanks *******************************

      Business Response

      Date: 09/09/2022

      An Andersen ***************** manager will contact the customer to discuss their concerns. The ********************** product the customer has described is 33 years old. They are over 13 years out of the Limited Warranty time frame. There is no Limited Warranty associated with the units. In goodwill to the customer we will contact him to discuss this matter and his concerns. 

    Andersen Corporation is NOT a BBB Accredited Business.

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