Complaints

This profile includes complaints for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Andersen Corporation has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Andersen Corporation

  100 4th Ave N Bayport, MN 55003-1096

• 

  Andersen Corporation

  PO Box 6029 1 Silver Line Drive North Brunswick, NJ 08902-6029

• 

  Andersen Corporation

  207 Pond Ave. Middlesex, NJ 08846

• 

  Andersen Corporation

  2223 NE Creek Pkwy Durham, NC 27713-1851

• 

  Emco Enterprises Inc

  PO Box 853 Des Moines, IA 50306-0853

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home has basement windows made by Andersen Windows that were installed with the construction of the home in ****. Out of four windows, three have become brittle enough that you can push your finger through them. I contacted the company to see if I could get new sashes (the wooden frame with a single pane of glass), and they said they could for over $400 a piece. This is for a piece of glass in a square wooden frame - complete price gouging. I have priced replacement windows at - which are double pane with a screen and frame for $70/piece at ********************** offered me these after raising my concerns to management for $250. Its a pane of glass - and it will more than likely day fail like the other three. I would be happy to pay $100 - but its completely insane to pay $100 for their product. I would just do the $70 option, but it requires me to tear the windows out of my basement wall (in cement). This is highway robbery.

  Business Response

  Date: 11/01/2023

  I understand the customer is frustrated with the replacement costs that they were given.  The units are from **** and are 23 years old. An Andersen representative will contact the customer but the customer was quoted a price as requested. I will have a representative contact the customer to discuss their concerns.

  Customer Answer

  Date: 11/04/2023

   I am rejecting this response because:
  
  No one has contacted me. 

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with ********** Coast Widows to install 26 windows and 5 doors in our house (with new siding). Because we used ******** in 3 previous remodels, and were very satisfied with the quality, we stuck with them. The windows were installed in April and 8 of them started to fail shortly after installation. I contacted ******** in early August and opened up a ticket. I supplied ******** with their multiple requests for pictures and codes and I am still no further along in understanding when my windows will function. 8 of them won't close properly creating security issues. Since we last installed windows they modified the hardware from actual hardware to plastic and it does not appear the plastic will last if you even occasionally open the windows given the load. Our contractor took all measurements again and assures us they are properly installed. One of the casement windows won't open or close at all and 8 windows are warped (bending in the middle) and have faulty/broken hardware. I am concerned with rains coming soon, and the safety concerns, and no one at ******** can tell me why it is taking so long to get back to us.

  Business Response

  Date: 10/25/2023

  An Andersen Resolution Manager will contact the customer regarding their concerns.

  Customer Answer

  Date: 10/30/2023

   I am rejecting this response because:
  
  I was not contacted by Andersen until today and they told me they would send me the parts (hardware) but I don't have them yet so I still have a bunch of windows that are not functioning - since I first complained 3 months ago! The employee I spoke to at Andersen was very helpful so I hope to take him at his word but I am still very disappointed with the plastic parts in the window that have failed and not confident that if we install the same plastic parts the windows will work. Additionally I opened this complaint with Andersen in August and they (and the window dealer) are blaming each other and so now 3 months later I still have windows that don't lock properly - creating a security issue. Andersen sent the dealer/installers pictures saying the windows were out of alignment but the Installers are saying the pictures show the windows are in alignment. As a customer it is frustrating that I spent 150k for windows and installation and many of them do not function properly. I will do a separate complaint with the window installation place. I have remodeled 4 houses with ******** windows and selected them because of their quality, I even paid for their special glass at $4500 per window! but in our past purchases the hardware was solid and not plastic so I worry the product is not the same but the cost has increased significantly.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an Andersen screen door and had it installed back in April. Says screen door has a warranty on it, still in effect. On or about October 3rd, attempted to open door and whole frame fell out. Sprained hand / fingers; screen and frame broke when fell to porch. Called Andersen to notify them of the issue, and company said they would have someone come out and inspect / repair under warranty. Said they would have a representative call customer to schedule / advise on next steps. ******** says she has called repeatedly over the past 10 days or so, but has not yet received a call back from Andersen.

  Business Response

  Date: 10/24/2023

  Andersen has been in touch with the homeowner and a representative has visited the customer's home and talked to her about her concerns. 

  Customer Answer

  Date: 11/02/2023

   I am rejecting this response because:
  
  Spoke to someone at ******** a couple days ago and he stated that they are waiting for the part and it should be in by November 16, ****************************** and be out to fix the issue.

  Business Response

  Date: 11/08/2023

  The rejection of our response does not make sense in this instance. Andersen has responded that we are waiting for a part to arrive on November 16, 2023. Please let me know who else we can assist in this matter. 

  Customer Answer

  Date: 12/06/2023

  I have talked to a new contact named **** and keep getting told they will look into it - nothing has been resolved or happened as of yet. 

  Business Response

  Date: 12/28/2023

  **** has been in touch with the customer regarding this matter since the original complaint was received.  **** will continue to be in contact with the customer. December is a month of many holidays and employees with time off.  I would ask that the customer please have patience into the new year as response times may be delayed. If there are issues the customer can contact me directly. 

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I have reached out to Andersen multiple times to resolve these issues and so has the supplier with no calls back from Andersen. I will be happy to resolve this case when I hear from someone and my issues are actually resolved. 
  Thank you

  **************************;

  Business Response

  Date: 09/08/2023

  The customer mentions the business that they purchased the windows from and we believe that they should continue to contact that business for information related to this concern.  In response to this complaint however I will have an Andersen Resolution Manager contact the customer to discuss and assist.

  Customer Answer

  Date: 09/22/2023

  I purchased windows and doors through a local distribution company, *** Supply in *********, **. Products do not match the requested order, multiple items missing and damaged. Locks on windows installed incorrectly not able to lock some windows due to improper installation of the locks by Andersen. I have sent multiple emails with photo documentation as requested by Andersen. Two french doors arrived damaged and missing the blinds that were supposed to be in the glass and the holes for the hardware were not drilled in the doors, hardware information was provided with the order. Can not get in touch with anyone from Andersen who is willing to help me resolve my issue, no one will respond other than giving me a number that is for homeowners who have had their product installed for a year and they take warranty calls. They continue to refer me back to the distribution center and the distribution center is not able to get any response from Andersen either. It has been almost two months since they were delivered and I filed my request for replacements. I waited six months for my original order only to have it come damaged and wrong. I honestly thought the time that I waited and the stand I took to have these windows for my home was worth it but they do not stand behind their products and their customer service is awful. I do not think it is a fair expectation that I put new windows in a new home and I should be expected to be ok with moving locks and having the old holes show. I would like the damaged and wrong items replaced and reinstalled at Andersen expense not mine.

  Business Response

  Date: 09/22/2023

  We have provided resolution to the customer on this and arrangements have been made with the customer.  Please reply back and let me know that this matter is considered resolved.

   

  Thanks!

  Customer Answer

  Date: 09/24/2023

   I am rejecting this response because:
  
  I have had multiple conversations with the company and all have said it would be resolved, conversations started in July. I will resolve this issue once the issues are actually resolved. 

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to mail to my home despite repeated attempts to email their privacy email address and call Andersen directly. I want all my personal data deleted and never to be mailed or emailed again from them

  Business Response

  Date: 09/24/2023

  Andersen will remove the individual's information from our system as soon as is possible. This can take some time to complete but will be done as soon as it is possible. The customer may still receive some contact until that is complete.

   

  Customer Answer

  Date: 09/25/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  To confirm, this will purge any and all information in the company's system that includes my email, name, phone, physical address.  Thank you

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door is an Andersen/EMCO **** SERIES Storm Door with **glass and pull-down ventilation screen. It was purchased through ********** (**************************************************************************************** *************) for a purchase price of $473.14. We also purchased installation services for $138.00. Upon installation, it was discovered that Ventilating Window (Part #******) had a scratch on the window itself or the **glass coating. We notified the ***************** at **************. We were advised by the representative, who is not an Andersen/EMCO employee, that they could send a replacement window, but they do not do any of the work. It should be noted that we have talked to this customer service representative several times and on each occasion her name has changed. We never received a case number for this issue, but it can be located by using the phone number listed with this complaint.The replacement window arrived, but it could not be changed out due to the right s**** on the Window Latch Assembly being frozen/stuck in the assembly. The same customer service rep. advised us to break the assembly off from the door and a replacement would be shipped. Fearful of damaging the door further, we refused this procedure. We asked that a service agent be dispatched to either remove the assembly or remove the entire door and have it returned for a refund. We were told this is not possible. We then requested to speak to supervision, but no one in that position has ever called, nor were we ever given the name of a supervisor to discuss the issue. This same customer service representative has refused to give us a corporate number or address for Andersen/EMCO stating she did not have one. We are seeking cost of the door and installation expenses. An alternative is to have a service agent that is trained for these problems make the door whole. Receipts are available, but I am unable to transmit them at this time.

  Business Response

  Date: 09/21/2023

  I am sorry to hear that the customer was dissatisfied by our agents' responses to their concerns with their **** storm door.  Emco/Andersen storm doors are DIY and we do not have service representatives that do site visits which is why the customer received the response they did regarding sending out a service representative.  I will have an Andersen ***************** manager contact the customer as soon as is possible to discuss.

  Customer Answer

  Date: 09/22/2023

   I am rejecting this response because: "****" called on 9/21/2023 and advised us to break the part off the door as the *************** had advised in the past. Refused to send anyone qualified to remove or repair door. "****" then stated that if the door were broken during attempt to replace Latch Assembly, Andersen would replace the door free of charge. "****" was placed on speaker phone so my wife could hear this statement. He repeated the free of charge statement. I then asked for a letter stating this replacement guarantee. "****" advised he was not authorized to send such a letter. We advised "****" that we would continue to press the complaint without a letter forthcoming. "****" stated he would email somebody (unidentified person) about the letter request. Call was discontinued at this point.
  
  
  

  Business Response

  Date: 09/25/2023

  Andersen is reviewing this information from the customer and we will respond as soon as possible.  As the customer indicates we have been in touch with them.  Further contact may take some time but we will follow-up as soon as is possible.

  Customer Answer

  Date: 10/02/2023

   I am rejecting this response because: No response has been made by Andersen/EMCO since this email sent by BBB. I only have ************************************* it is dropped so I forced to reject their response.
  
  
  

  Customer Answer

  Date: 10/02/2023

   I am rejecting this response because:
  
   I am rejecting this response because: No response has been made by Andersen/EMCO since this email sent by BBB. I only have ************************************* it is dropped so I forced to reject their response.
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WARNING: WARNING WARNING WARNING --- # NEVER ANDERSEN Orderd a large 400 Series sliding window. The window was not only missing hardware, but did not function properly. Both sides of the window were supposed to slide open and only one side opened. Additionally, the window looked like an aftermarket window put together with old pieces. It was scratched everywhere and rattles horribly when openeded and closed.Called Andersens for the first tme, second time, third time, fourth time.....They said they would send out a representative from Clearview.Months later, the rep from Clearview showed up after repeated calling. When he showed up, he was with another man that did not work for the company, just came along for the ride. He told me he would replace the interior of the window, and paint the shell/exterior "to look like new". The window is new, and should not need to be painted. The Clearview Rep said he would have the window replacement parts delivered to his house, inspect them to make sure all is correct, and would bring them when he was ready to install. Upon leaving he also told me that if Andersen called or sent a survey I should tell them I am satisfied and he is doing a great job.The interior replacement window glass was delivered to my house, I did not know, and the glass was left outside at the end of my driveway.I had to the call the Clearview rep to tell him the parts were here. Had to call several times again before being able to reach him to set up an appointment to come do the work. Then he cancelled two dates. After calling to set a third time, to find out when he would be here, he screamed at me, and again repeatedly told me how he was not being paid by Andersens to do the work, had to drive three hours, and was only doing this because he was trying to be nice (all while screaming at me), and then said he would not complete the work.. The most unproffessional company I have ever experienced. Shame on you.

  Business Response

  Date: 08/28/2023

  Thank-you for sharing this customer's concerns with **********************. The customer is discussion an independent company from Andersen in his discussion of his concerns. I will have an Andersen ***************** manager contact the customer about his concerns. 

  Customer Answer

  Date: 09/06/2023

   I am rejecting this response because: I received an email on August 29, 2023 from an Andersen representative that they would get back in touch with an update, and have not yet had a response. I did not want the 10 business days of my complaint to run out before having a resolution.
  
  
  

  Business Response

  Date: 09/08/2023

  The customer was contacted by a manager in our ***************** as was promised in our initial response.  The customer was contacted on August 29, 2023. The ***************** manager has offered the customer a response to their concerns.

   

  Customer Answer

  Date: 09/14/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

   

  Thank you BBB. Grateful for you are here. 

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of an installed Andersen sliding glass patio door which is approximately ten years old. Today the glass of the door "popped" and completely shattered. This is the second time tis has happened to this door in the past few years. When I reported the last incident to Andersen, they immediately said it was covered under warranty and sent a replacement soon thereafter. Today, when I called with the EXACT same issue they claim the it is NOT under warranty. When I asked why it was covered last time the representative said "I guess you just got lucky last time." I'm not familiar with companies covering their products under warranty based on "luck". This seems to me to be incredibly unprofessional and bad business practice.

  Business Response

  Date: 08/03/2023

  I am sorry to hear of the customer's frustration with our response to his concern regarding his door panel.  An Andersen ***************** manager will contact him regarding this matter to discuss.

   

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Produce alot heat storm door not energy efficient. I be afraid touch window in heat and burn.

  Business Response

  Date: 07/25/2023

  I have received the customer's complaint. An ********************** ***************** manager will contact the customer and discuss the claim with them. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storm door glass has had a significant fogginess since install that will not come off with any kind of cleaning or wiping, and just continues to worsen. Our installer was called to the house, checked things over, and agreed there was a problem with the glass. I attempted to file a warranty claim. While describing the issue to the agent, I was immediately told the problem was surface condensation that they don't cover. At which point I told her she is incorrect. The problem is not a simple surface condensation, its constant fog that does not come off with any kind of cleaning or wiping so if its condensation then, it is between the panes from a defective seal, which is a manufacturing defect. I asked for a representative to be sent to the home to view the problem. I was advised no field agents exist, just to send pictures. I sent in the requested photos, again was told this was surface condensation, and that I could pay for a replacement as our door only had a warranty for 90 days. Currently in my hand is the warranty document, As the warranty document states, manufacturing defects are covered under warranty for 5 years. They continued to treat me like I was stupid. I requested to speak with a supervisor, was promised someone would call me within 24 business hours. No call has been received. We used Andersen because we believed their product was one of the best, however I am regretting that and won't use this company again. They don't stand behind their warranties, and continue to try and explain away issues as "condensation" so that they don't have to pay to replace their defective products.

  Business Response

  Date: 07/18/2023

  I am sorry to hear the customer has been disappointed with our response to her concern.  I will have a Andersen WindowCare ***************** manager give the customer a call to discuss.

  Customer Answer

  Date: 07/24/2023

   I am rejecting this response because:
  
  I received a call from ***** who left a voicemail. I returned Craigs call, leaving him a return voicemail explaining my hours of operation and being unavailable via phone. I provided times I am available and also available via email to discuss rectifying this matter. I have yet to receive a phone call back.