Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  Hansons Window & Siding

  5715 F St Omaha, NE 68117-2822

  
• 

  1-800-HANSONS

  256 Airport Industrial Dr Ypsilanti, MI 48198-6061

  
• 

  1-800-Hansons

  1111 E Lincolnway Ste 111 Cheyenne, WY 82001-4849

  
• 

  1-800-Hansons

  6149 Wedeking Ave Bldg A Ste 1 Evansville, IN 47715-8532

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of our windows were installed by ************** years ago. We were told there was a lifetime warranty for the windows. Our windows have had condensation for years now. We called ******** about the problem; however, they will NOT replace the windows. Seems a lifetime warranty is not worth the paper it is written on. I would suggest to anyone doing business with this company, don't believe a word they say. We cannot tell you how disappointed we are with this company.

  

  Business Response

  Date: 02/25/2025

  1800Hansons has replied to service request and found no issue withnthe windows 

  Our documented findings are noted .

   

  1/23/2025 ******, Nicolas    11:45:16 AM
  cst was understanding about condensation explanation
  
  
  1/23/2025 ******, Nicolas    11:28:19 AM
  had a wood burner before and dont have that problem since taking it out but still up front.
  
  
  1/23/2025 ******, Nicolas    11:26:37 AM
  cst has no cold air return and is getting condensation. Needs to call HVAC not us.

   

  1800Hansons always stands ready willing able to address warranty issues that do apply 
  
  

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for install of new facial boards and gutters. Somewhere along the lines the facial boards were not included in the price. Although zi asked the gentleman who gave the estimate along with ******. The lady in the office who took payment and was also told by her the facial boards were included. The install was scheduled. The installers showed up. They couldn't install because the boards were not included. I called Hansons to rectify the problem. I was then told I would be paying extra. Which was already supposed to be included. I then ended up talking to *****. The **. We agreed on a resolution concerning the boards. The new install date was scheduled for today Jan 10, 2025. Installers showed up. Again, they can't install because the boards were not part of the install. I called Hansons while the installers were here. Of course, there was nobody available to talk to. Now, I apparently am waiting for a call back from someone. I'm frustrated. I paid $2000 to have new gutters i stalled. Its been 2 months and still nothing. When I requested my money back to go elsewhere. I was told no. Either I get what I paid for or I want my money back to go somewhere else. This is ridiculous.

  

  Business Response

  Date: 02/03/2025

  As a courtesy the wood in question was provided although not on the contarct or charged for .

  Service was completed and 1/13/2025 Fry, Barbara    2:43:55 PM
  FINAL PHONE CLEAR 
  SW MRS
  she's very happy
  said it looks way better 
  has my info if she needs anything 
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this summer i had a roof replaced through hansons for 20,000$ the week of construction, the first day they had torn the old roof off, it started raining so the project wasnt completed until the following week, meanwhile it rained in my house for most that week. When they finally did finish the work a lot of the shingles appeared to be installed wrong (curling, uneven rows, etc.) So i got ahold of them to fix/replace what was wrong. Theyve scheduled and canceled at least 5 appointments for various reasons on why they cant come inspect the work. Sunday 12/28/2024 i noticedmy roof was leaking still so i called again for an appointment scheduled 1/6/2025 which they have once again canceled and rescheduled.

  

  Business Response

  Date: 02/03/2025

   Hansons takes warranty issues seriously and will attend to them asap.

  Our inspection indicated any water intrusion is the result of the unfinished chimney not the roofing.

  We hope this information will be of use.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  windows not put in properly resulting in outside air leaking into our home. With windows closed and locked the wind coming in blows out curtains like windows are open and very loud whistling sounds.We have contacted them and followed their directions and told we would be contacted to correct the problem 4 times from date of problem following directions we were provided. Still nothing resolved or followed up on their end. We filled the required form provided video as instructed. We were told we would be contacted to set time to resolve. Two weeks later no service call received . Called again and told it would be two more weeks. Denied ability to talk to upper management to resolve I have asked to directly to speak to a manager nothing. Asked for management above her denied. Told us she was corporate and nobody for us to speak to and that she has no number or emails for us to attempt ourselves . Only general manager names but wouldnt tell us how to speak to them. We were told inter office emails have been passed and they received to reply back We payed in full per our end of the agreement but they have failed to complete the job. We have exhausted all options to resolve with them. Weve been patient but enough. This must be resolved and will start with you. We feel you will also have no luck. What are our options at this time? Weve been lied to And no trust in them to follow through to fix We should not be denied to speak with anyone other than ***** we want answers and problem resolved immediately. I dont want communication from them other than we will be there to fix and date provided. We have given enough of our time to resolve this directly with them. We paid a very large amount of money for service not completed correctly. And have been chasing our tail with problems from the very beginning of the sale. I dont know how to get this quickly resolved without a lawsuit. Who runs a company with no available management for customers to speak with.

  

  Business Response

  Date: 12/26/2024

  We are sorry for the issues ,

  Our regional manager has spoken to Mr.V and inspection has been agreed to on 01/02/2025 .

  We look forward to a satisfactory conclusion to the warranty request. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to have ****** install new roof on my house and noticed the roof was warped after installation and told them to fix it. They refused unless I spent more money then agreed. I still need gutters done but they would like to fix the roof properly before they continue with the gutters. ****** is canceling service because I dont believe I need to pay more to have a quality job done on my roof.

  

  Business Response

  Date: 12/13/2024

  The facts will show that the roof has been completed per contract specifications and during the completion the existing internal rafters were discovered damaged .And additional  costs to repair was refused ,

  The integrity of the roof installed  is 100%

  The second part of contract is the gutters and installation has been refused as such   "breach of contract terms have been initiated and legal costs fees and interest may occur.

  The contract is specific that "full payment is due upon substantial l completion and has been refused "

  Customer Answer

  Date: 12/19/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had no screens that fit the new windows since installation. They have brought 3 sets of FLEX screens that leave huge gaps for bugs and dirt to enter the house....Can't open the windows. Have been told they will get it fixed and have heard NOTHING FOR months. Cold weather hit and our windows have air flowing in the rooms are cold and we have to run heaters for new windows. We have called the company MANY times and are to get a call back by end of day and a call NEVER comes. I wish we would have left our 30year old windows in as they were better than these!!!

  

  Business Response

  Date: 12/13/2024

  1800 Hansons takes customer issues very seriously and we are sorry .

  The issues of the windows and screens have been addressed and a resolution has been messaged today .

  we hope this will be a satisfactory  conclusion to the issues

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over 12 months and Hansons' window project at our house is still incomplete. We asked them to replace 6 windows, and the physical project started Oct 2023. Working with them has been one of the worst and most expensive experiences to date! After more than 10 visits to re-do, repair their work and/or replace parts...and after chasing them immeasurable times via phone and email, we're now down to one window still not locking. Tech **** lied to his manager that the work was done during this latest visit to our home 10/22/24. After working at our home for about 3 hours, he angrily pushed his way in front of us which forced one of us into a closed in area by the window only to see that the window truly still did NOT lock. He further acted in hostility toward us by raising his voice about the number of times he's been to our house and the drive he had on his return home, although the windows not working have nothing to do with us as a customer AND we're the ones who have had to take time off work to accommodate their long visits times over the past 12 months. He snarkily said that the **** would have to be replaced AGAIN. He then hastily grabbed all his equipment, stormed down the stairs, hitting our walls along the way and slammed our front door as he left. After this hostile engagement and still no project completion, he had the audacity to lie to his manager that the job was done and proclaim some sort of physical altercation. That is absurd especially since he was hostile towards us. We had no reason to be mad at him, he is an employee-not company owner. That false claim only adds more insult to injury. Who treats customers this way, especially after over 12 months on a project that should be one and done?! This is a very expensive job, not only due to ******** price but also the lost money in lost work time on our end.This company has many similar complaints on many forums.COMPLETED project and billing adjustment requested.

  

  Business Response

  Date: 11/12/2024

  I'm very sorry to see that there was conflict during your warranty service please be sure this will be made aware to our management team on another note services will be completed

  ******** does not compensate for warranty issues but will provide the solution.

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  ******** has not yet completed this project in the over 12 months. This latest incident, 10/22, has no resolution and no response to our calls/emails to date.  Every time I think this experience can't get worse--it does. We will not be recommending this company to any one for any reason. We do expect this project to be completed in a timely manner, although it's evident that our time means nothing to this company.  Having a non-locking window is never acceptable. Sending out hostile techs, is also not acceptable.  Their advertised "Never worry about window replacements again" isn't true as we've done nothing but worry about this for the past 13 months!
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 11/13/2024

  Has indicated previously management is aware our technicians are aware of the warranty necessities you should have been contacted by now if not within a very short time they will reach out to determine what necessities are required under the warranty we look forward to a satisfactory conclusion as we take your issues very seriously thanks

  Customer Answer

  Date: 11/25/2024

  From: **** ****** <***********************************>
  Sent: Monday, November 25, 2024 3:45 PM
  To: Complaints <*********************************************************************************************>
  Subject: BBB complaint #********

   

  Still not satisfied with the service, workmanship and product from Hansons Windows.  They are treating this as a warranty issue when their original project was never completed nor signed off by us.

   

  They sent a manager to review the last window that's still not working (not locking or sealing correctly) and verified our complaint.  Supposedly, a new part or complete window will be ordered, but I don't have clarification on what will be done nor when.  I believe this makes their total visits to our home to attempt to complete our project/fix their errors ~13 times.

   

  We are not satisfied with this project. We are certainly not satisfied with the price we've had to pay for all of this!

   

  ******** ******, CLM
  **********************************************************

   

  

  Business Response

  Date: 11/26/2024

  . Warranty of parts and labor occur at the initial install .

  The parts are  ordered and once received we will schedule the service.

  Although delays occur we are sorry and will do all we can to bring this to a satisfactory conclusion.

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  Because this be ongoing since the start of this project Oct 2023, until the job is complete and CORRECT, there is no customer satisfaction. Stating that parts are on order does not equal good, complete service. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Hansons to install a roof and gutters. The crew they sent told them they need all new plywood on the house before they could roof it. We agreed with the condition we wouldnt be charged for the plywood not used. They did not redo any of the plywood on the addition of my house. They are charging me for 66 pieces of plywood at $84 a sheet when they used 48 sheets. I have the video footage of the workers only taking 49 off the stack and putting one back because it slid off the roof and was damaged. I just want to be charged for the ******************************************************************* just that i will pay for all 66 that they ordered and claim they used.

  

  Business Response

  Date: 11/05/2024

  We are pleased to inform you the adjustment is in process.

  We appreciate your patience 

  Customer Answer

  Date: 11/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had new shingles and vinyl siding installed September 2023. After a heavy rain in April, I noticed the roof was leaking I got ahold of Hansons to come out and fix it and they sent a guy to fix it, it didn't help the leak they sent another crew out and whatever they did it didn't help it actually made the leak worse. I have been contacting someone from Hansons since April 2024 to fix the roof and spots on my siding and when they do respond it's just a brush off saying they don't have a crew to come over. They got my money and now the repairs aren't important anymore. P.S. I am adding their corporate office address and phone number. 1-800-Hansons MAIN ************************************ **************

  

  Business Response

  Date: 10/29/2024

  1800Hansons takes consumer complaints very seriously and we are sorry for the issues that have occurred.

   

  A priority message has been sent to the regional manager and the service representative to contact and address any claims of defects.

  Thank you for alerting us to the communication breakdown.

  We look forward to a satisfactory conclusion to the warranty service.

  Customer Answer

  Date: 10/30/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  They have not fixed any of the problems roof still leaks drip edges not replaced gutter down spouts have not been replace and now we have some siding issues also
  Regards,
  
  **** Bornitz 

  

  Business Response

  Date: 11/05/2024

  We are aware and your concerns have been forwarded to management.

  We are sure a satisfactory resolution will occur 

  Customer Answer

  Date: 11/06/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]   They have fixed anything yet roof ,drip edge, siding, gutter down spouts.
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 11/14/2024

  1800 ******** respects the reply that actions have not occured.

  We are sorry that communication has not occured from the warranty/service dept.

  A priority message was sent due to the concern that you are not contacted to initiate the warranty service and our notes are now reflecting that you have been contacted discussions have begun regarding the scope of work we are sure that there will be a satisfactory conclusion to your warranty and service needs that are contractual. 

  Thank you 

  Customer Answer

  Date: 11/15/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  nothing has been fixed yet 
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I bought siding, trim and gutters for my house from Hansons in the year 2020. Due to covid did not get materials in to when they started house in winter of Dec.2021 through Feb.2022 in a snowstorm. I have a loan out for I think $10,000. I probably still owe half if not a little more. I thought I would have been getting presentable materials all around the house. The siding is dark ***** like trim. The problem is that in front of my house the siding at windows and above windows is dis colored. This happens the first time in 2023 which Hansons came out and replace. Now it has happened again the same siding and I have called and talk to customer service and a manager, and the manager says that Hansons does not replace under warranty dis colored material due to sun. I have showed pictures of trim above windows in front of house and show where trimming at windows where sun hits in the same areas as damaged siding is that the trim in these 2 areas is not dis colored. ****** manager said they would come out and replace if I pay for the repairs. I stated why would I do that if the same outcome per our conversation. This was just last week Oct.18,2024 trying to resolve issues with Hansons on siding.

  

  Business Response

  Date: 10/29/2024

  Tell us why here... 1800Hansons is sorry for an issue that is not warrantied per warranty at Hansons, we do not cover the fading of siding under our warranty, and the last repair was completed as a onetime courtesy. If you are interested in receiving a quote for repair, we can help prepare a quote for replacement of this siding, but per our policy, fading is not covered.

   

  The area in question has a direct solar influence. No other materials are affected.

  Suggestion. Contact the manufacturer for any relief if available 

  Customer Answer

  Date: 10/29/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  The Area in question has sun light hit same material around damage material and is not dis colored and has kept it color. All in front of house.  Also, on their ****** web site warranty it does say 1-800-Hansons siding is protected against discoloration, mold, mildew, and ultraviolet light.
  Regards,
  
  ***** York

  

  Business Response

  Date: 10/30/2024

  We are sorry that the material warranty dies not cover solar fading.

  We again suggest to contact the manufacturer.

  We hope this information is useful.

  Thank you 

  Customer Answer

  Date: 10/31/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  The Business wants the customer to get ***** of manufacture. This should be all the reasonability for what I pay for Hansons to fix. It is only a little over 2 years old. The color is only done on the certain siding which again other siding and same color right in with and next to the dis colored material is fine.
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** York