Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1-800-HANSONS has 21 locations, listed below.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  256 Airport Industrial Dr Ypsilanti, MI 48198-6061

  
• 

  1-800-HANSONS

  3788 W 2270 S Ste D Salt Lake Cty, UT 84120-2371

• 

  1-800 Hansons

  1220 Capital Dr SW Cedar Rapids, IA 52404-8974

  
• 

  1-800-Hansons

  1911 Clover Rd Ste 13 Mishawaka, IN 46545-7269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years after ordering windows and over 18 months installed we still don't have the defective windows replaced or the flexible screen for the dining room. Everytime there is an appointment to wrap up the job it is canceled due to the replacement being defective and discovered before coming or installed defective. In the last four days multiple calls have been placed trying to get the job finished and messages that *** ****** would get back to us and nobody does. We are still needing two half moon windows replaced in the living room, a laundry room window replaced and a flexible screen for the large dining room window. We have been making payments since April 2023 and the project is still not completed. We have had to take numerous days off work to just have to do it again. We are asking for a 25 percent refund as we are closing in on 2 years of waiting and these are expensive windows in addition to the project being completed.

  

  Business Response

  Date: 11/27/2024

  Hansons management has visited and inspected and as you are aware parts are ordered .Regarding the arch windows the specs are industry standards and a matter of exterior trim being "DISPLACED" which was unusual Hansons would address but service has  refused ,This may cause the warranty to be voided.

  As far as the history and any warranty issues we are sorry but no compensation is forthcoming .

  Hansons stands by it warranty and is ready willing and able to address any covered  issues  .

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [We haven't refused ANYTHING, the damage has been since day one almost 2 years after installation.  We are constantly cancelled on and the half moon windows are still damaged as in the laundry sash and the dining room flexible screen is still not installed.  We have pages of calls back and forth to Hansons and *** ****** the manager!  I had to search for these emails and could not get into the link. My number is ************. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 12/13/2024

  Hansons still replies as previously noted 

  Inspection of any claim of defects will occur

  11/27/2024 ******, Marvin    4:48:36 PM
  Replied to the BBB 
  Hansons management has visited and inspected and as you are aware parts are ordered .Regarding the arch windows the specs are industry standards and a matter of exterior trim being "DISPLACED" which was unusual Hansons would address but service has been  refused ,This may cause the warranty to be voided.
  
  As far as the history and any warranty issues we are sorry but no compensation is forthcoming .
  
  Hansons stands by it warranty and is ready willing and able to address any covered  issues
  

  There is no  compensation for warranty issues

  Hnsons will provide all warranty services per the contract

   

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over 12 months and Hansons' window project at our house is still incomplete. We asked them to replace 6 windows, and the physical project started Oct 2023. Working with them has been one of the worst and most expensive experiences to date! After more than 10 visits to re-do, repair their work and/or replace parts...and after chasing them immeasurable times via phone and email, we're now down to one window still not locking. Tech **** lied to his manager that the work was done during this latest visit to our home 10/22/24. After working at our home for about 3 hours, he angrily pushed his way in front of us which forced one of us into a closed in area by the window only to see that the window truly still did NOT lock. He further acted in hostility toward us by raising his voice about the number of times he's been to our house and the drive he had on his return home, although the windows not working have nothing to do with us as a customer AND we're the ones who have had to take time off work to accommodate their long visits times over the past 12 months. He snarkily said that the **** would have to be replaced AGAIN. He then hastily grabbed all his equipment, stormed down the stairs, hitting our walls along the way and slammed our front door as he left. After this hostile engagement and still no project completion, he had the audacity to lie to his manager that the job was done and proclaim some sort of physical altercation. That is absurd especially since he was hostile towards us. We had no reason to be mad at him, he is an employee-not company owner. That false claim only adds more insult to injury. Who treats customers this way, especially after over 12 months on a project that should be one and done?! This is a very expensive job, not only due to ******** price but also the lost money in lost work time on our end.This company has many similar complaints on many forums.COMPLETED project and billing adjustment requested.

  

  Business Response

  Date: 11/12/2024

  I'm very sorry to see that there was conflict during your warranty service please be sure this will be made aware to our management team on another note services will be completed

  ******** does not compensate for warranty issues but will provide the solution.

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  ******** has not yet completed this project in the over 12 months. This latest incident, 10/22, has no resolution and no response to our calls/emails to date.  Every time I think this experience can't get worse--it does. We will not be recommending this company to any one for any reason. We do expect this project to be completed in a timely manner, although it's evident that our time means nothing to this company.  Having a non-locking window is never acceptable. Sending out hostile techs, is also not acceptable.  Their advertised "Never worry about window replacements again" isn't true as we've done nothing but worry about this for the past 13 months!
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 11/13/2024

  Has indicated previously management is aware our technicians are aware of the warranty necessities you should have been contacted by now if not within a very short time they will reach out to determine what necessities are required under the warranty we look forward to a satisfactory conclusion as we take your issues very seriously thanks

  Customer Answer

  Date: 11/25/2024

  From: **** ****** <***********************************>
  Sent: Monday, November 25, 2024 3:45 PM
  To: Complaints <*********************************************************************************************>
  Subject: BBB complaint #********

   

  Still not satisfied with the service, workmanship and product from Hansons Windows.  They are treating this as a warranty issue when their original project was never completed nor signed off by us.

   

  They sent a manager to review the last window that's still not working (not locking or sealing correctly) and verified our complaint.  Supposedly, a new part or complete window will be ordered, but I don't have clarification on what will be done nor when.  I believe this makes their total visits to our home to attempt to complete our project/fix their errors ~13 times.

   

  We are not satisfied with this project. We are certainly not satisfied with the price we've had to pay for all of this!

   

  ******** ******, CLM
  **********************************************************

   

  

  Business Response

  Date: 11/26/2024

  . Warranty of parts and labor occur at the initial install .

  The parts are  ordered and once received we will schedule the service.

  Although delays occur we are sorry and will do all we can to bring this to a satisfactory conclusion.

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  Because this be ongoing since the start of this project Oct 2023, until the job is complete and CORRECT, there is no customer satisfaction. Stating that parts are on order does not equal good, complete service. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Hansons to install a roof and gutters. The crew they sent told them they need all new plywood on the house before they could roof it. We agreed with the condition we wouldnt be charged for the plywood not used. They did not redo any of the plywood on the addition of my house. They are charging me for 66 pieces of plywood at $84 a sheet when they used 48 sheets. I have the video footage of the workers only taking 49 off the stack and putting one back because it slid off the roof and was damaged. I just want to be charged for the ******************************************************************* just that i will pay for all 66 that they ordered and claim they used.

  

  Business Response

  Date: 11/05/2024

  We are pleased to inform you the adjustment is in process.

  We appreciate your patience 

  Customer Answer

  Date: 11/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had new shingles and vinyl siding installed September 2023. After a heavy rain in April, I noticed the roof was leaking I got ahold of Hansons to come out and fix it and they sent a guy to fix it, it didn't help the leak they sent another crew out and whatever they did it didn't help it actually made the leak worse. I have been contacting someone from Hansons since April 2024 to fix the roof and spots on my siding and when they do respond it's just a brush off saying they don't have a crew to come over. They got my money and now the repairs aren't important anymore. P.S. I am adding their corporate office address and phone number. 1-800-Hansons MAIN ************************************ **************

  

  Business Response

  Date: 10/29/2024

  1800Hansons takes consumer complaints very seriously and we are sorry for the issues that have occurred.

   

  A priority message has been sent to the regional manager and the service representative to contact and address any claims of defects.

  Thank you for alerting us to the communication breakdown.

  We look forward to a satisfactory conclusion to the warranty service.

  Customer Answer

  Date: 10/30/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  They have not fixed any of the problems roof still leaks drip edges not replaced gutter down spouts have not been replace and now we have some siding issues also
  Regards,
  
  **** Bornitz 

  

  Business Response

  Date: 11/05/2024

  We are aware and your concerns have been forwarded to management.

  We are sure a satisfactory resolution will occur 

  Customer Answer

  Date: 11/06/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]   They have fixed anything yet roof ,drip edge, siding, gutter down spouts.
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 11/14/2024

  1800 ******** respects the reply that actions have not occured.

  We are sorry that communication has not occured from the warranty/service dept.

  A priority message was sent due to the concern that you are not contacted to initiate the warranty service and our notes are now reflecting that you have been contacted discussions have begun regarding the scope of work we are sure that there will be a satisfactory conclusion to your warranty and service needs that are contractual. 

  Thank you 

  Customer Answer

  Date: 11/15/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  nothing has been fixed yet 
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I bought siding, trim and gutters for my house from Hansons in the year 2020. Due to covid did not get materials in to when they started house in winter of Dec.2021 through Feb.2022 in a snowstorm. I have a loan out for I think $10,000. I probably still owe half if not a little more. I thought I would have been getting presentable materials all around the house. The siding is dark ***** like trim. The problem is that in front of my house the siding at windows and above windows is dis colored. This happens the first time in 2023 which Hansons came out and replace. Now it has happened again the same siding and I have called and talk to customer service and a manager, and the manager says that Hansons does not replace under warranty dis colored material due to sun. I have showed pictures of trim above windows in front of house and show where trimming at windows where sun hits in the same areas as damaged siding is that the trim in these 2 areas is not dis colored. ****** manager said they would come out and replace if I pay for the repairs. I stated why would I do that if the same outcome per our conversation. This was just last week Oct.18,2024 trying to resolve issues with Hansons on siding.

  

  Business Response

  Date: 10/29/2024

  Tell us why here... 1800Hansons is sorry for an issue that is not warrantied per warranty at Hansons, we do not cover the fading of siding under our warranty, and the last repair was completed as a onetime courtesy. If you are interested in receiving a quote for repair, we can help prepare a quote for replacement of this siding, but per our policy, fading is not covered.

   

  The area in question has a direct solar influence. No other materials are affected.

  Suggestion. Contact the manufacturer for any relief if available 

  Customer Answer

  Date: 10/29/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  The Area in question has sun light hit same material around damage material and is not dis colored and has kept it color. All in front of house.  Also, on their ****** web site warranty it does say 1-800-Hansons siding is protected against discoloration, mold, mildew, and ultraviolet light.
  Regards,
  
  ***** York

  

  Business Response

  Date: 10/30/2024

  We are sorry that the material warranty dies not cover solar fading.

  We again suggest to contact the manufacturer.

  We hope this information is useful.

  Thank you 

  Customer Answer

  Date: 10/31/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  The Business wants the customer to get ***** of manufacture. This should be all the reasonability for what I pay for Hansons to fix. It is only a little over 2 years old. The color is only done on the certain siding which again other siding and same color right in with and next to the dis colored material is fine.
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** York

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought A Patio Door From ******** Was Installed On 09/30/2024 We Noticed The Door Opened The Opposite Way We Ordered Notfied ******** Of Problem Said It Was The Way Contract Was And They Could Do Nothing About It Account #****** The Best Was To Charge Another $1200 On Top Of The $7000 And Change We Financed Said We Are Stuck With Door Please Help

  

  Business Response

  Date: 10/16/2024

  We are sorry a claim of an issue has arisen.

  we have reviewed the signed contract specifications, the communication that was sent and acknowledged to confirm the order and the facts also bare out that at the final measure the door wall was discussed and no conflicts from Mr. ****** occurred with the direction.

   

  The Branch Manager has offered a substantial discount as a courtesy to change the unit AND WAS REFUSED AND OUR MANAGER WAS DISCONNECTED FROM THE CALL! 

  If there is any reconsideration for the offer Our Manager will gladly discuss.

   

   

  Customer Answer

  Date: 10/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 10/22/2024

  As previously stated .

  All verifications of the products occured.

  . Including the confirmation of which direction the opening panel would slide it's unfortunate that the dispute has occurred as we have done everything to try to resolve the issue including offering a seriously substantial discount to change the door wall even though contractually it was correct. 

   

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from Hansons about 24 hours ago and every time I call Hansons theres a reason they cant give me through to the cancellation people. My 72 hours will run out. I want proof that I called them. They will not put me through cancellation. GetI spoke with ****

  

  Business Response

  Date: 10/10/2024

  We are sorry that we cannot do the project.

  As a rule, the cancelation was done and for future reference a written notice was provided and requires the RTC be signed and received .

  The team was trying to assist and was hung up on.

  Be assured the order "is canceled"

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered windows from ****** back in April of 2023. The first set of windows we received had many flaws and they had the manufacturer came and looked at the windows to see if they could be ***aired. The said no and they would need to order a second set. Those were ordered and many flaw to the point they had to order a third set. That set was installed in the spring of 2024. I had reached out to the *** again because on the Third set of windows some of the windows close on there own and other don't close and I have to force them to close. He told me he didnt know what i wanted him to do and i should just call for service on them. So I called the customer service line had to wait agin for someone to come and look at the. They said they had to order parts. This was back in August and still no word. During all this time I am still pating full price and not happy with the company or windows. They should be closed for bad service and quality of product. The product is very poor.

  

  Business Response

  Date: 10/08/2024

  1800Hansons has ordered the warranty parts .We are sorry for inconvenience and delay in communication.

  Be assured the service will be scheduled upon the parts received,

  We can assure the conclusion to the service will be satisfactory..

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having new kitchen windows installed in March of 2023, I noticed a crack growing out out the corner of one of the windows less than a year later. I reached out to Hansons for service to replace the window in April of 2024. After the company asked me to provide serial numbers from inside of the ******************** rather than sending a representative to review the issue, the wrong window was ordered and left on my front porch. The window was reordered again and installation was scheduled for July. On the installation date, I was advised the wrong window was ordered. Five months after my original request was made and I have received no follow up and the window has not been replaced.

  

  Business Response

  Date: 09/09/2024

  We are sorry for the delay and communication regarding the warranty service.

  A message has been sent to the service Mgr .

  The parts have been received and service will occur shortly.

  We. Look forward to a satisfactory conclusion for you.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new roof installed. They where suppose to install a bathroom roof vent, they never installed it and they are giving me the run around about coming back and installing it.

  Customer Answer

  Date: 09/09/2024

  From: ********************************* <******************> 
  Sent: Friday, September 6, 2024 2:25 PM
  To: Complaints <****************************************************>
  Subject: Re: You have a new message from the BBB complaint #********.
  
  You don't often get email from ******************* Learn why this is important 
  
  Please note they finally finished the repairs so please close your file 
  
  Thanks
  *****
  Sent from my iPad
  

  
  

  

  Business Response

  Date: 09/20/2024

  We are sorry you feel ignored as a fact the previous  service was completed and a follow was to be confirmed .

  A message to contact you has been sent and we are sure the matter will be resolved .

  Thank you for your patience

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************