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Business Profile

General Merchandise

Sharper Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Reviews

This profile includes reviews for Sharper Image's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sharper Image has 15 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 70 Customer Reviews

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    Review Details

    • Cindy R

      Date: 12/12/2023

      Sharper Image is a very bad company that deceived me and I was lied to and ripped off by this company I cant believe that a company is able to stay in business with all the bad BBB reviews. Story after story on the BBB website mirrors exactly what happened to me. Paid $33.98 to return an Item I need to return for a $55.00 item. I too called 3 minutes after I ordered and was told the item was already shipped. After numerous calls and emails, the customer service person said they would cover my shipping costs.A BIG LIE they charged me shipping 2 times. Please stop this company, it is so sad to see all the people that were treated with the disregard and disregard by this company. Down right disgusting company!

      Sharper Image

      Date: 12/13/2023

      Hello and thank you for you time. I am truly sorry to hear you have not enjoyed your shopping experience with us. Please know this is not how we want any of our customers to feel and the calls and emails will be reviewed further to ensure this does not happen again. At this time customers are responsible for return shipping fees and the original shipping fee is not refunded unless the item is being returned due to a defect. At this time I have sent notice to ensure a full refund is issued upon receipt of the return.

    • Lisa M

      Date: 12/12/2023

      I purchase a ************ Kit from Sharper Image last week. I received the item and did not open it because in the meantime I saw it somewhere else that I could buy the same item for $19.99; and thought I would return it and get it for the cheaper price. However, Sharper Image is not willing to pay me back in full for the item, less the shipping.I paid Sharper Image $76.88 which includes a delivery charge of $16.95. When I went to return the item on-line with their mailing label - my refund dwindled to $40.15 which includes a $18.95 return mailing label.If I was to return it today (one week later) I lose $36.73. Granted, I understand that $18.95 is to ship it back with their mailing label, but what happen to the other $17.78? When I called Sharper Image - the customer service person said that is their return policy and could not give me a good explanation on what happen to the $17.78?I then read on-line their return policy and all it says is a buyer will pay for shipping/handling on returns but nothing else. This seems like highway robbery! I feel taken!

      Sharper Image

      Date: 12/13/2023

      Hello and thank you for your time ****. We truly apologize for any frustration. At this time the original shipping fee and tax applied to that original shipping fee is not refunded as well as the return shipping fee being deducted from the refund total. At this time as a one time courtesy we will be happy to refund your return shipping fee. Please give us a call at ************** to further discuss this! We look forward to making this right.

    • Dena L

      Date: 12/09/2023

      Very dissatisfied with this company for two reasons:1. They refused to reimburse me for a pair of ill-fitting shoes (too small).2. They repeatedly ignore my telephone and e-mail requests to customer service to remove my info and stop mailing catalogs.I despise the company and will never again order from them.**** L

      Sharper Image

      Date: 12/11/2023

      Hello and thank you for your time. We apologize for any frustration regrading your return. Please know we are happy to accept a return for the slippers, however there will be a return shipping fee due to the reason for return. If you wanted to opt for a Sharperimage.com eGift card for a future order there would be no return shipping fee though. Please give us a call at ************** to speak to a specialist further about returning your item. Please know, your request to be removed from our database has been submitted. Please note that it may take **** weeks for your request to take effect, but rest assured you will not receive any more catalogs after that time.

    • Diane K

      Date: 12/08/2023

      They have a site offering sales prices. I was buying a new item (wall mounted CD AM/FM radio) showing sales price of $104 and page advertising free shipping on orders over $75. Cart shows sales price & $17.95 shipping subtracted so our sales taxes here are 10% so my total after putting in my credit card info should have been about $124 ish. Luckily I notice but had to look for they were going to charge my credit card $132! I called them and the run around answer was the sales price offered reflected the free shipping in it! Very misleading

      Sharper Image

      Date: 12/11/2023

      Thank you for reaching out! We apologize for any confusion. At this time we are offering, Free shipping with rebate. this is different from "Free shipping." With this offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total. After the order has shipped the shipping is refunded as a Sharper Image cash back rebate for a future order

    • ZA M

      Date: 12/08/2023

      One of the worst customer service I have interacted with. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Although you may spend hundreds of dollars on an item, they could care less on if it actually works. I offered to pay for the part that broke and they told me to go buy a whole new sauna as if I can go spend another $400 on their product. The absolute worst and will never purchase anything from them again and will ensure none of my friends and family do either.

      Sharper Image

      Date: 12/11/2023

      Hello and thank you for your time. We apologize for any frustration. At this time depending on the age of the order this item may not be covered under warranty any longer. I was not able to locate an order for you with your email address. We are happy to offer you a discount towards the purchase of a new unit if you would like. Please give us a call at ************** to speak with a specialist further about discount options!

    • Lisa L

      Date: 12/06/2023

      I purchased an item from Sharper Image and cancelled it within the hour. I was sent a message 24 hours later that it was too late to cancel the item because it was already being processed. This order, that was already being processed, took 9 days to receive. I highly doubt it was being processed! I was told to accept the shipment and to return it. I received the item and returned it the same day requesting the refund to be put on my credit card. I noticed on the bill that I didnt receive the 20% off. I sent an email and was given 20% off the item that I cancelled. I was also charged $17.95 for them to ship the cancelled item. I was told I would receive a rebate for the $17.95 which didnt happen. I wasnt expecting the $17.95 as I had cancelled the item. When Sharper Image received the item that I shipped back to them, they sent me a gift certificate for $20 less than the original payment amount. First, I expected a full refund as I had cancelled the item. Second, why do I want a gift certificate for a company that I am not going to buy from again? I contacted customer service, and the wait time was over 10 minutes. I opted for them to return my call when a customer service agent is available. Still waiting for that call?? I just want to get a full refund for an item I cancelled within the hour of ordering it!!

      Sharper Image

      Date: 12/07/2023

      Hello and thank you for your time. I am truly sorry to hear of this experience ****. At this time I have sent notice to ensure the gift card you were issued is voided and a full refund for the order is issued to your method of payment. Please allow 5-7 days for this refund to reflect depending on your financial institution.

    • Sue H

      Date: 11/12/2023

      I placed an order with the veterans discount yesterday and when I went back to check order discounts were not applied and I was charged $100. more than what my original order said. I immediately called the SO CALLED customer service # and received a total runaround. I asked for supervisor or manager and was told they couldn't help me. Tried to cancel order 10 min. after I made and was told NO. I have shopped sharper image for over 10 years. NEVER AGAIN SORRY ****. SERVICE

      Sharper Image

      Date: 11/14/2023

      Good morning and thank you for your time ***! We truly apologize for any frustration caused. I would like to assure you this is not how we want our customers to feel. I was able to locate your order placed 11/11/2023 and I would like to assure you the savings for our Veterans day discount is being applied to your order. The savings will be refunded to your method of payment. We are also refunding your ground shipping fee for this inconvenience. We ask that you allow 5-7 days for the refunds to reflect depending on your financial institution.

    • Pat B

      Date: 11/10/2023

      Sharper Image customer service is lousy. They say the wait time is longer than 10 minutes and that time can easily go much longer. They give you the opportunity to receive a call back, but the call back never occurs. I am frustrated beyond belief. They definitely need more customer service staff so they can respond efficiently.

      Sharper Image

      Date: 11/14/2023

      Hello and thank you for your time! I am sorry to hear you have not recieved a call back ***! I was able to locate your order and I have sent notice to management to ensure an agent calls you immediately. We look forward to resolving this for you!

    • Robert B

      Date: 11/08/2023

      Will not offer a refund. Only a gift card. The price of the item was $60.00 more than I could buy elsewhere. the gift card would be for $15.00 less than what I paid for the Ultrasonic Humidifier.

      Sharper Image

      Date: 11/09/2023

      Hello and thank you for your time! I am sorry to hear you are not satisfied with your humidifier. At this time I would like to assure you that we are happy to offer a refund if you do not wish to receive a Sharperimage.com eGift card. Your return for a refund to your method of payment has been submitted and your label has been sent. If you do not see this in your inbox we ask that you check your spam and or junk folders. Please know, customers are responsible for all return shipping charges aside from items that include a defect from the manufacturer so there is a return shipping fee deducted from this. Your refund will be issued to your method of payment upon receipt of the item!

    • Jacqueline S

      Date: 10/27/2023

      Extremely POOR CUSTOMER SERVICE. My husband placed an order with The Sharper Image and and as soon as he hung up he told me told me about the order and I immediately called them back to cancel the order (spoke to ******* who was nice but of no help) because I had already placed an order with someone else for the same product for a lot less money! They said I couldnt cancel because customers only have 20 or 25 minutes to cancel and that the order had already gone through and when it arrives to send it back for a refund. NOT ACCEPTABLE. First of all, I called within the time allowed AND SECONDLY, NOWHERE IN THEIR CATALOG DOES IT SAY THIS OR HAVE A RETURN POLICY STATEMENT FOR CUSTOMERS TO GO BY. So in my eyes or the eyes of a consumer, this is concealing important consumer information. I asked for a cancellation email and they sent one a generic statement saying that the warehouse was contacted to VOID the order (which I dont believe for one moment) and then I called back and surprisingly got ******* again) asked for a CANCELLATION CONFIRMATION NUMBER IN AN EMAIL ALONG WITH THE ***** NUMBER which they can not give you because it is not their policy and it is an email of which they have not sent. Also the item was $39.99 and by the time he hung up the phone his total was $58 and change. OUTRAGEOUS!!! IT IS MY UNDERSTANDING THAT A CONSUMER HAS 72 HRS TO CANCEL ANY *****. I am also filing a complaint with **************** and FTC.

      Sharper Image

      Date: 10/30/2023

      Good morning and thank you for your time! We truly apologize for any frustration regarding our cancellation policy and window. At this time we try to ship orders as quickly as possible so our cancellation window is 25 minutes, not 72 hours as we want our customers to get their orders as soon as possible. I am not currently showing any recent orders associated with your information so I am unable to advise regarding the status of the order placed more recently. We would like to assist you further with this to ensure this is resolved. Please give us a call at ************** to speak with a specialist further. We are happy to offer a full refund for the return and look forward to making this right!

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