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Business Profile

General Merchandise

Sharper Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Reviews

This profile includes reviews for Sharper Image's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sharper Image has 15 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 72 Customer Reviews

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    Review Details

    • Jessica H

      Date: 08/01/2025

      DO NOT BUY FROM ************************!!!! They are scammers! I'm not sure if this has always been the case, but if you accidentally make the unfortunate mistake of purchasing something from them, you cannot cancel the order, and you will have to wait until you receive the package to return the item. And the shipping cost (which is horrendous) will not be refunded. So you end up paying for at least part of the order anyway... Probably about how much the actual item is to make, in fact. ******** company and truly useless customer service.

      Sharper Image

      Date: 08/04/2025

      Thank you for your time and your feedback ****. We are sorry to hear you are frustrated with our cancellation policy. We do try to ship orders as quickly as possible so past a certain point we are unable to cancel the order. Unfortunately this was the case with your order at the time of your cancellation request. Please know we never want our customers to pay for a mistake when placing an order with us and I do see noted to your order that a full refund will be issued to your method of payment upon receipt of the return. Please reach out to us directly when your order is delivered to you and we will ensure a pre-paid shipping label is sent to you so you are not charged for the return and upon receipt of the return to our warehouse we will issue a full refund to your method of payment.

    • Susan T

      Date: 07/20/2025

      Placed an order on 7/5/25 for an am/fm radio that was supposed to be IN STOCK. Was told it would be shipped in 3 to 5 days.7/20/25 customer service says it will be shipped "the week of the 28th". They were not helpful at all.This company used to have a good reputation for mail order, but obviously that is no longer the case.

      Sharper Image

      Date: 07/28/2025

      Thank you for your feedback. We apologize for the inconvenience the inventory delay caused. I have reviewed your order further and unfortunately I show this was cancelled due to the inventory issue. Please know you were not charged for the order and any pending charges you may see will fall off in the next 5-7 days depending on your financial institution.

    • Dee H

      Date: 02/05/2025

      I purchased a calm *** heat*** sauna back in March and now it's not work*** and I cannot reach anybody in customer service or the website to get some help this company is awful. I would never buy another product from your company again

      Sharper Image

      Date: 02/06/2025

      Thank you for your time **** I apologize for the confusion as we can only help with Items purchased from ************************ or through our catalog. The product that you are inquiring about is manufactured by a company called *******************. For further assistance, regarding replacements, manuals, parts, or further questions please visit ****************************** or call ************.

    • Marci J

      Date: 01/13/2025

      ******* ordered a messager from Sharper Image. It didn't include the the comfort pads as stated should have been enclosed. Called Sharper Image (SI) and after 30 minutes of explaining the issue, trying to explain they needed my phone email and address, she finally said they would send them. Today I got an email that said the comfort pads were on the way for my heated gloves! Called the company again, and was told my ***** that he couldn't help me, asked for a supervisor, he says he's the best person to help me, told him again I wanted to talk to a supervisor and he said none were available. He gave me what I knew was a bogus number to call and it was. Called back again and they said they could send what was missing. SI customer service is terrible!

      Sharper Image

      Date: 01/15/2025

      Thank you for your feedback *****! I am truly sorry to hear of this experience. Please know the agent named in this feedback will be coached to ensure this does not happen again. Unfortunately I am unable to locate the order in question to advise further on the status of the parts needed. We are happy to look further into this for you though. Please give us a call at************* to speak with a specialist further.

    • Carol F

      Date: 01/06/2025

      These people are thieves. They like to advertise without telling you what company makes the item so that you cannot compare it online. They charged three times as much as Amazon for the exact same ice pack plus they charged $16 for very slow shipping which took a long time to get here while Amazon was free shipping and took 2 days. Also Amazon had a 30-day return policy with free returns and Sharper Image charged another $16 for return. After many complaints, they returned a small portion of what they owed me, leaving me with an overpayment of $36.71.

      Sharper Image

      Date: 01/27/2025

      Thank you for your feedback. We are truly sorry to hear you feel this way! Please know it is not our intention to make any of our customers feel we are them deceive. For majority of our items we do provide manuals on the website that will indicate who the manufacturer of the item is as we do try to be as transparent about the items as possible. Shipping fees are computer calculated based on where the order is being shipped as well as what is being purchased. We do not operate with the same contracts as ****** so our shipping will differ from theirs. Your feedback has been escalated to management for review of changes we can make to ensure a better customer experience overall.

    • Catherine H

      Date: 01/06/2025

      I ordered my husband the arthritis vibrating gloves, he used them two times and the left glove stopped working. I paid $139 for these and they won't refund because they're a 'personal item'??? Overpriced, non-refundable junk is what this company is selling. Buyer BEWARE!!!

      Sharper Image

      Date: 01/27/2025

      Thank you for your feedback. We apologize for any frustration and I would like to assure you that if an item is defective we are happy to assist with returning it to ensure it is replaced or refunded based on your preference, regardless of the personal care status. For personal care items the return does have to be set up with a customer service agent and we are happy to assist you further. Please give us a call at************* to speak with a specialist further.

    • Iris R

      Date: 12/17/2024

      I ordered three products next day delivery which cost $45.00 to no avail from Sharper Image, the items never arrived, they also charged my credit card what a scam, I reached out to customer service and they informed me that I cant get reimbursed only store credit, personally I think it's hilarious why do I want store credit when I didnt get my previous order, unbelievable. Extremely exhausting debating over reimbursement Im entitled to from Sharper Image, eventually customer service agreed to credit my account within 3/5 business days. Dont do business with Sharper Image they outsource customer service to countries rather than the *** so they can bypass your legal rights

      Sharper Image

      Date: 12/19/2024

      Thank you for your time ****. We apologize for any frustration and I can assure you our outsourcing is not to bypass any legal rights of our customers. Please know this is certainly not the experience we want for you. I have reviewed your order further and I can assure you it was not our intention to make you feel that we were denying your refund. I show you reached out to cancel the order after shipment and we are, unfortunately, not able to cancel orders after they ship so we are unable to issue a refund for the order until that is returned to us. I show the delivery was made yesterday and we are happy to assist you with returning the order if you'd like. Please know we did go ahead and refunded you for the shipping of $45.95 as well for the late arrival. Please know it may take 5-7 days for the refund to reflect depending on your financial institution.

    • Karen B

      Date: 11/19/2024

      I will NEVER EVER EVER ORDER ANYTHING from this company EVER AGAIN. The agent that took my order told me I could return the xmas tree with no issue. I looked up my order after placing it and it said "YOU DO NOT HAVE ANY RETURNABLE ITEMS IN THIS ORDER". I then called to cancel the order and the agent (*********) said you cannot cancel the order. They are the worst organization on the planet. SMOKE AND MIRRORS AND LIARS ON THE PHONE. The nerve to tell you within 10 minutes of placing an order you cannot cancel it. OUTRAGEOUS!! I am calling my bank tomorrow and disputing this charge. Unscrupulous business.

      Sharper Image

      Date: 11/20/2024

      Thank you for your time *****. We apologize for any frustration. The reason you seen that you had no returnable items is because at the time of checking this the order had not yet shipped so there was nothing in the system for you to return. The item is returnable once you have it in your possession to return though.

    • Noreen K

      Date: 10/08/2024

      This company has terrible quality products, charge twice what theyre worth, shipping fees are insanely high and terrible customer service.

      Sharper Image

      Date: 10/10/2024

      Thank you for your feedback. We are sorry to hear you are unhappy with the quality of the items you purchased and the prices of those items. Your feedback has been escalated to management to ensure the items purchased and the prices of those items are reviewed further by quality control. In regards to your experience with our customer service team, we are truly sorry to hear you had a negative experience working with our agents and this will be escalated further to ensure the agents who assisted you are properly coached so that this does not happen again. We would like to assure you that we value you and your business and this is not the experience we wanted for you. We will do all we can to ensure the proper changes are made for a better customer experience moving forward.

    • linda t

      Date: 08/02/2024

      I order items for my Christmas gifts for my family. I have been waiting on a refund sent 12/24.I work and don't have time to be on hold for 35mintues.I give them my phone number for a return call from the head office four calls from me later, never received a call to date.I I spend $1493.60 We have contact you several times concerning the second two-person basketball never came.I had to tell my cousin son he didn't have one.I went and purchased one from target.I called back ask for a refund for serval months.I don't want a credit I want a refund.Why do you treat your customer like they made the mistake.I'm not the *** or ***** drivers.You stole $279.99 from me, and I want it back I don't want a credit I will never buy from you again.Please teach your customer service team members to tell the truth does not lie or don't have them make promise they can't keep.

      Sharper Image

      Date: 08/05/2024

      Thank you for your time *****. I am truly sorry to hear of this experience and I would like to assure you that management is reviewing this now and your refund will be issued. They have confirmed that this will be issued so you can expect further update shortly. I assure you this is not the experience we want for you and the agents who assisted you to date will be coached further to ensure this does not happen again.

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