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Business Profile

General Merchandise

Sharper Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Reviews

This profile includes reviews for Sharper Image's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sharper Image has 15 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 70 Customer Reviews

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    Review Details

    • Edward H

      Date: 01/02/2024

      Sharper Image sold me a digital calendar clock Item on 12/03/2023 that had no outlet to "plug into any AC outlet" as they advertised. No battery compartment. Didn't work. They promised to send it "free shippping" but charged me $16.95 to ship it to me. Then they promised "free return shipping" but they deducted $16.95 from my refund when I returned it to them on 12/04/2023. They owe me $33.90. They charged me $125.18 but only refunded $91.28 on 12/11/23.

      Sharper Image

      Date: 01/03/2024

      Hello and thank you for your time ******. We apologize for any frustration. At this time we are offering, Free shipping with rebate. With this offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total. After the order has shipped the shipping is refunded as a Sharper Image cash back rebate for a future order. Your feedback regarding this offer will be sent to management. At this time your return should have qualified for free returns and a full refund so I have sent notice to ensure this is issued today. Please allow 5-7 days for your remaining refund to reflect depending on your financial institution.

    • Kim W

      Date: 01/01/2024

      Purchased an item for a total of 97 dollars [ Apple charging station] Was very low quality and attempted to return. This company only refunding 60 dollars!! Charge an outrageous fee to ship back. Do not shop here. Buyer beware.

    • Crystal R

      Date: 12/27/2023

      I ordered a massager from this company. They did not send the charger that goes with this massager. I called them the same day I received the massager. They said they would send a charger. I never received the charger only the cord that plugs into the charger. I called them again and told them I wanted to return the product and I wanted my money refunded back to my card. They sent the label, but I noticed in small print it said for a gift card. I called them again and told them I needed another label for a refund to my card that I had already told them I did not want a gift card. They sent another label with over ***** dollars less than what I paid to be refunded to me. I called them again and told them I wanted my full money refunded. The label was never sent. I have called and called them. I contacted my bank to get my money back. DO NOT ORDER FROM THIS COMPANY!!!!!!!I would give them zero if I could.

      Sharper Image

      Date: 12/28/2023

      Hello and thank you for your time. We apologize for any confusion as the item purchased will only come with the *** cord. It does not have a wall plug so when you reached out advising you did not get the charger a new *** charger was sent. You can use your own wall plug to connect to the *** charger if you prefer to charge the unit via a wall plug. At this time your reason for return would fall under *****'s remorse and with this the original shipping fee is not refunded and there is a return shipping fee that is taken from the refund amount directly. I apologize for any frustration this may have caused and as a one time courtesy we will have your return shipping fee refunded. Please know we cannot issue refunded until the item is returned. Please proceed with your return using the label received.

    • Mary S

      Date: 12/23/2023

      Atrocious! Placed an order on 12/20 and paid a ridiculous $60 shipping fee to make sure items were recieved by 12/24. Shipping label wasn't even created until 12/22. The items were supposed to arrive 12/21. They are now scheduled to arrive the day after Christmas. No way to contact customer service on weekends or after 6pm EST on week day. Paid 320 for three gifts to make sure I had presents by Christmas eve and will now show up empty handed and 320 dollars poorer. I'm so disgusted and stressed. I can't believe I let this company scam me.

      Sharper Image

      Date: 12/26/2023

      Hello and thank you for your time! We are truly sorry for the shipping delay. Please know it is not our intention to cause any stress for our customers. Your shipping of $58.95 has been refunded. We ask that you allow 5-7 days for this refund to reflect. I would like to assure you a full investigation has been opened with *** to ensure this does not happen again.

    • Margaretha J

      Date: 12/22/2023

      Was surprised to find out that the @free shipping and discount of 20% if you order now you donot get immediate discount . $ apples towards a coupon on your next order !!!!And I didnt get my free items with my purchase I did have a live chat with a rep who will refer to their customer service department to get my free items. ******* explained everything and was nice about it . Unfortunately, things were a bit misleading .now that it was pointed out . I do see it in writing .So they rope you in to continue to make purchases ..

      Sharper Image

      Date: 12/26/2023

      Hello and thank you for your time. We apologize for any frustration regarding our promotional offers. At this time we are offering Free shipping with rebate so the shipping is rebated after the order is placed and this is different from just "Free shipping." Please know we are working on having your fee items issued immediately and I would like to assure you this is being worked by management directly. Please allow 3-5 days for these to arrive!

    • Jennifer W

      Date: 12/19/2023

      Ordered a product that was not what I thought and the quality was lacking. This is disappointing because I always thought they had quality products. Not only do they overcharge for shipping but when I went to return it, they wanted to charge me more to return it and only refund less than $20 on a $50 product. Horrible company with atrocious business practices. Never again.

      Sharper Image

      Date: 12/20/2023

      Hello and thank you for your time. We apologize for any frustration. At this time customers are responsible for return shipping fees aside from items that include a defect from the manufacturer and the original shipping fee is not refunded. At this time we are happy to have the return shipping fee refunded as a one time courtesy. I am sorry to hear this item is not going to work out for you! However, I don't want you to be inconvenienced any further so instead of going through the hassle of returning this item, please keep it as our gift to you. You can choose to donate keep the item for yourself if you like. A refund will be issued to your method of payment today. Please allow 5-7 days for your refunds to reflect depending on your financial institution.

    • Cindy R

      Date: 12/12/2023

      Sharper Image is a very bad company that deceived me and I was lied to and ripped off by this company I cant believe that a company is able to stay in business with all the bad BBB reviews. Story after story on the BBB website mirrors exactly what happened to me. Paid $33.98 to return an Item I need to return for a $55.00 item. I too called 3 minutes after I ordered and was told the item was already shipped. After numerous calls and emails, the customer service person said they would cover my shipping costs.A BIG LIE they charged me shipping 2 times. Please stop this company, it is so sad to see all the people that were treated with the disregard and disregard by this company. Down right disgusting company!

      Sharper Image

      Date: 12/13/2023

      Hello and thank you for you time. I am truly sorry to hear you have not enjoyed your shopping experience with us. Please know this is not how we want any of our customers to feel and the calls and emails will be reviewed further to ensure this does not happen again. At this time customers are responsible for return shipping fees and the original shipping fee is not refunded unless the item is being returned due to a defect. At this time I have sent notice to ensure a full refund is issued upon receipt of the return.

    • Dena L

      Date: 12/09/2023

      Very dissatisfied with this company for two reasons:1. They refused to reimburse me for a pair of ill-fitting shoes (too small).2. They repeatedly ignore my telephone and e-mail requests to customer service to remove my info and stop mailing catalogs.I despise the company and will never again order from them.**** L

      Sharper Image

      Date: 12/11/2023

      Hello and thank you for your time. We apologize for any frustration regrading your return. Please know we are happy to accept a return for the slippers, however there will be a return shipping fee due to the reason for return. If you wanted to opt for a Sharperimage.com eGift card for a future order there would be no return shipping fee though. Please give us a call at ************** to speak to a specialist further about returning your item. Please know, your request to be removed from our database has been submitted. Please note that it may take **** weeks for your request to take effect, but rest assured you will not receive any more catalogs after that time.

    • Diane K

      Date: 12/08/2023

      They have a site offering sales prices. I was buying a new item (wall mounted CD AM/FM radio) showing sales price of $104 and page advertising free shipping on orders over $75. Cart shows sales price & $17.95 shipping subtracted so our sales taxes here are 10% so my total after putting in my credit card info should have been about $124 ish. Luckily I notice but had to look for they were going to charge my credit card $132! I called them and the run around answer was the sales price offered reflected the free shipping in it! Very misleading

      Sharper Image

      Date: 12/11/2023

      Thank you for reaching out! We apologize for any confusion. At this time we are offering, Free shipping with rebate. this is different from "Free shipping." With this offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total. After the order has shipped the shipping is refunded as a Sharper Image cash back rebate for a future order

    • Lisa L

      Date: 12/06/2023

      I purchased an item from Sharper Image and cancelled it within the hour. I was sent a message 24 hours later that it was too late to cancel the item because it was already being processed. This order, that was already being processed, took 9 days to receive. I highly doubt it was being processed! I was told to accept the shipment and to return it. I received the item and returned it the same day requesting the refund to be put on my credit card. I noticed on the bill that I didnt receive the 20% off. I sent an email and was given 20% off the item that I cancelled. I was also charged $17.95 for them to ship the cancelled item. I was told I would receive a rebate for the $17.95 which didnt happen. I wasnt expecting the $17.95 as I had cancelled the item. When Sharper Image received the item that I shipped back to them, they sent me a gift certificate for $20 less than the original payment amount. First, I expected a full refund as I had cancelled the item. Second, why do I want a gift certificate for a company that I am not going to buy from again? I contacted customer service, and the wait time was over 10 minutes. I opted for them to return my call when a customer service agent is available. Still waiting for that call?? I just want to get a full refund for an item I cancelled within the hour of ordering it!!

      Sharper Image

      Date: 12/07/2023

      Hello and thank you for your time. I am truly sorry to hear of this experience ****. At this time I have sent notice to ensure the gift card you were issued is voided and a full refund for the order is issued to your method of payment. Please allow 5-7 days for this refund to reflect depending on your financial institution.

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