Business ProfileforLiquid Web, LLC

I was a customer of Alpha Hosting for many years, which Liquid Web recently acquired. They decided that a great day to do site migrations was Christmas Eve - not a day that I would pick, especially given that support will likely be non-existent on Christmas, but I digress. In any case, the migration completes, and I check my site (running Magento 1). It seems to be up, but it's dreadfully slow, taking up to 30 seconds to load a page. I asked about this, and they claimed that they put me on a service equivalent (price-wise) to what I was paying at Alpha Hosting... even though they don't publicly offer any shared hosting services. I argued that my service was never this slow, and they claimed that the server I was on previously was "massively underutilized," and their loss was my gain. Really? They then linked me to their existing plans, with only one comparably priced, but only when you sign up for a two-year contract. I'm not interested in this as I'm in the process of closing my business and am only keeping the site up to sell off my remaining stock. Otherwise, the monthly price for the cheapest service is 2.5x what I was currently paying (I had pre-paid for one year of hosting back in June of 2021). My guess is that they shoved all of Alpha Hosting's shared hosting customers onto the smallest number of servers possible. That way, these customers would be forced into signing up for one of their more expensive plans or have them scrambling to find another hosting provider. To top it off, my site has now been down for almost a full day and counting, with no one answering my support ticket. Again, I realize that it was Christmas yesterday, which again leads me to ask... who came up with the ingenious idea to perform site migrations just before a major holiday? If you're a small business owner looking for a reasonably priced hosting provider that values their customers (and not just the ones paying hundreds or thousands of dollars per month for hosting), don't even consider using Liquid Web... there are many, many other options out there.

Hello. We do apologize for the length of time it took to reach a resolution regarding the issue you experienced as it should have been addressed much sooner. I did confirm that the issue was resolved on 12/26/2021 but please let us know if it was not resolved to your satisfaction. If you have any further questions or concerns regarding your migration, feel free to respond to your existing ticket or email us at helpfulhumans@liquidweb.com and I get send your concerns over to the team for investigation.