Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/2023sent cashier check salesman name ******** was told they had a engine to reman be ready soon took engine core to them picked up reman engine at that time possible wrong crankshaft installed due to pilot hole in rear of crank tor trans convertor ***** assured me GM had proper pilot bushing which wrong brought engine home to shop no pilot available from GM shipped engine back to them after several days of trying them they shipped back to shop with the right crankshaft I had fallen and shattered right rotator cuff not able to install engine then got in touch with a GM me mechanic that would install engine in his spare time I was in no hurry due to shoulder repair engine was installed check engine lite stayed on took timing cover off found wrong cam shaft and gear installed have tried to contact Accurate with no reply from them left voice mails whit all phone numbers I had no responce from them which is usual I had a auto repair for *************************************************************************************************************************************************************** taking care of customers that is the core of our shop I guess I will have to contact legal advice to resolve this matter with Accurate Automotive Engines can be fixed if they would contact me only way is to remove engine disasemble and replace camshaft with correct one.

  Business Response

  Date: 05/14/2024

  Please be advised there are two camshafts that could go into this unit. We selected the wrong one. We advised customer to send the engine back. We will replace cam and send it back to him. We will also pay for the removal and reinstallation under terms and conditions of the warranty. He would not send the engine back. So if he could please send the wrong cam back to us and we will pay for the removal and reinstallation of the engine under terms and condition of warranty.

  Customer Answer

  Date: 05/16/2024

  I purchased first engine 12/19/2023 I drove to Accurate engines shop and picked it up myself look at the engine I looked at engine and said to ************************* that the crank was wrong he told me I could get  a pilot bushing from GM to correct the problem drove home started to find the piolet bushing to correct problem no such part was available phone conversion with ****** was told to ship engine back they would correct problem shipped engine back on 12/27/23 I fell and tore my right shoulder rotator cuff  on 1/4/2024 I received  shipping label from Accurate   on 1/9/2024 recieved engine back for second time  was unable to do the work do to shoulder injury contacted a GM mechanic I knew and he said he would install engine  done so the engine would start and run but would set check engine lite  he worked hard to find out what the problem was on this engine they installed wrong cam shaft talked to ****** a number of times about this  the mechanic pulled timing chain cover and found wrong cam shaft gear  was told by ****** find right parts and let him know very fustrated at this time with problems with the mistakes of building the engine the Gm mechanic was kind enough to help me out by removing engine disasmable I had purchased the correct  parts from  A GM dealer to correct problem per conversation with ****** was told to send invoice to them they would pay parts and labor sent ****** what he asked for on 3/4/2024 made several calls to ****** he confirmed he received the info last conversation with him was on 3/26/2024 was told he turned all info to ******** and she would check nothing was said to me about sending back any parts at that time I still have all parts that were wrong would send back as soon as I am contacted from Accurate dates of  phone calls as follows 2/26/2024 12/27/2024 2/29/2024 3/1/2024 3/7/2024 3/12/2024 left messange with no return calls from them all I got was the run around from everyone in that company ****** has the invoice I sent him for parts and labor    Total labor was ******* camshaft was 292.23  gasket set was ****** head bolts were ***** for total of ******* and a huge incovenience  some a the dates may be off I have so many notes on this sometimes confusing orginal invoice from Accurate is ***** 12/19/2023

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a remanufactured engine for my 2017 **** F150 from Accurate Engines on January 4th and the engine that was delivered was not the correct engine for my truck. I returned the engine to them and they received it on 1/26/24. I have been waiting two weeks for a check in the mail because they stated they could not just put it back on my card because they had it split out for the shipping costs with R&L carriers. I have called several times in the past 4 days with no answer and the voice mail boxes state that they are full. I have also sent Emails to ****************************** with no reply. My invoice number is ***** and they owe me $5834.00 for the reimbursement. The number for them in ************.

  Customer Answer

  Date: 03/04/2024

  They may not have replied back to you but I got an immediate response from them and my refund was mailed to me shortly after you contacted them. Thank you

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to buy a new engine for my pickup truck. That one had problems. I took it to get it fixed. My mechanic could have fixed it in three days for $1800. They told him we had to send the new engine to them. They also told him it would be a 48 hour turn around for the job not including shipping. It has taken a week or two anytime I have needed to get a hold of them. They have had the new engine for over a month. My truck has been sitting on a rack at the mechanics without an engine.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me a defective engine. The freeze plug was old and rusted out leaking coolant into the oil and caused the oil and water to mix. It also has old timing chain guides on the same side of the engine as the freeze plug. So there was no way this engine was ever tested properly. Per our agreement they were suppose to rebuild my engine and send it back to me. Accurate sent this defective one instead. Didn't notify me they were doing that. My mechanic had to go back in and try to fix the problem. Order new timing chain guides and freeze plugs. The timing chain cover and the oil pan on the engine I sent them was shipped back to me not clean and inspected. *** the Salesmen hung up on me. When I tried to report the problem. Now Accurate want answer my phone calls or emails. *****.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12 2023 I puchest an 7.3 powerstroke engine and was told that it would take 2 week to get it. I still have not reserved all the parts and the engine is damaged and the internals are rusted. They will not give me my money back. I would like my money back and for them to pay my shop for all the work done on the broken engine.

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3.8L engine from Accurate Engines on 8-12-2023, paid in full, and still have not received the engine. I have called and talked to them many times and still don't have the engine. See attachment for further details.Invoice number is *****. In the box below that on the invoice it states C.P.U. (Customer pickup) Will bring core at that time.Se invoice attached.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a engine from them. Had it professionally installed. Engine drove 450 miles before internal catastrophic failure due to bad timing chain. Engine has zero compression in all cylinders, I called and warranty will not answer, mail box full, talked with *** the sales man and he got mad and hung up on me when I told him that warranty won't answer. I bought a product they sold, it failed because of their poor workmanship, and I get yelled at for having the issue . This engine is in my buisness truck. I no longer have a buisness with out this truck. This is costing me tens of thousands due to lack of workmanship in there product.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 20954468
  
  I am rejecting this response because: Purchased engine in November 2023, went 462 miles then blew up. Company won't answer my calls for 5 months and ignored the fact that there is a warranty, paid another person local to rebuild it and forget about there warranty, my issue is that I have not received my 500 core deposit back and I have proof they received the core November 18th 2023. It is now 7-17-2023 and I don't have my 500 dollar core check. 9 month later and I'm still feeling the burn from ************ as my truck has not ran since Novemberof 2023. There are so many news cast and complaints on this company in multiple states, and 1 star reviews accross the board I don't know how they are not sued and out of buisnness. The owners are crooks and work for the devil!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2024

  Date Sent: 8/8/2024 4:02:59 PM
  This customer was issued a check for his core refund on 8/3/2024 for $500.00. Attached is a copy of the credit memo for the refund, and the check number is No. ******. The customer should receive this in the mail shortly to the address we have on file, which is *********************************************. We apologize for the delay of this core refund, and that the customer feels as if he were ignored. If he needs anything else please reach our office at ************. I only show one email from him back in December 6, 2023 and show no call history from him. This was not intentional and we do apologize, please text or call that number if the customer needs any further assistance. 

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine for my Dodge Durango from the above name company. I sent them the old bat Engine to receive a court charge, which I never received back.. then the Engine that they sent me I had an installed by an ASE certified mechanic and it was no good. he reached out to the company and I assured us that they would replace it and pay the cost to have it pulled out and put back in if we would send them back. We shipped it back to them. At this point they have stopped responding to all phone calls and emails or any correspondence I have had to eat the cost of the mechanic they have my Engine my core charge their engine that I bought and I have not received any money back, any intentions of making this, right. I am three or four months into this and I cannot get anything from this company.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full for a engine on May 30, 2023. Was told would be complete in couple weeks. When I reached out and finally got to speak with someone they said they were waiting on a part. So after a few weeks tried reaching out again to begin getting the run around. Finally got a hold of production manager and said I wanted a complete refund. He said he didn't blame me. Since then can't reach anyone by calls, email, or mail. So November 18, 2023 NO ENGINE NO MONEY.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband's truck engine is under warranty. We took it to a shop, who sent mounds of pictures and documentation regarding the engine. Payment needed but not completed by AE. Accurate Engines approved it and had the shop remove and send the engine for repair. ** returned it corrected to the shop to be placed back in the truck. We had constant contact via email with AE, until we requested payment. Due to their lack of response, we had to pay the shop almost $500 to be able to pick up the truck. We have spent thousands on this claim and have not received any payments for anything. Suddenly, they stopped communicating with us and its been months since this all started. They owe us upwards of $3000 from start to finish.