Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

• 

  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

• 

  TD Retail Card Services

  19 S Virginia Ave Penns Grove, NJ 08069-1716

• 

  TD Bank

  2918 N Main St Anderson, SC 29621-2759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from TD Auto Finance regarding a debt collection for someone else. I have told the caller numerous times that I am not who they are looking for and that they have the wrong number. I had additionally called TD Auto Finance directly and requested to speak with a representative to further reiterate that I am not who they seek and they have the wrong number. Despite this, they continue to call over and over which is ridiculous given they have told me multiple times they have notated the record.

  Business Response

  Date: 03/01/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 03/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************************

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is written in honor and good faith. The complaint is against the TD Bank NA and agents for willfully ignoring recorded documents, in dishonor of their assumed Fiduciary duties, and the comingling of funds for credit card number ****************. The TD Bank NA agents are listed as follows; ****** Vi *****************, d/b/a, Group Head and Chief Financial Officer of TD Bank NA, ****************************, d/b/a, Executive Vice President, and General Counsel of TD Bank NA, located at TD Bank NA ***************************************************************************** [08003].The TD Bank NA is in receipt of and has accepted all documents by acquiescence, recorded document no. *********** which include the Private Registered Notice of Stipulations of Surety/Subrogee, Discharge Statement, a copy of a tender of payment by kind as a SPECIAL DEPOSIT, a Twenty-One (21) Dollar Postal Money Order (Lawful Money) designated to be a Special Deposit in compliance with Accord and Satisfaction [UCC *****), delivered to ****** Vi ***************** Group Head and Chief Financial Officer, ************************************************************************************] by way of Registered mail #RF 733 492 151 ** that was received on August 4th, 2023, at 8:28 am Also, Notice of Debt Assignment by Surety for ****************************, a Notice of Debt Assignment by Surety for ****** Vi *****************, a Notice of Billing Error Dispute, a Proclamation of Special Deposit, a Notice of Equitable Beneficiary Interest and the Exoneration of Debt has been receive and accepted by acquiescence by both ****** Vi *****************, d/b/a, Group Head and Chief Financial Officer of TD Bank NA and *******************************/b/a, Executive Vice President, and General Counsel of TD Bank NA.The fiduciary duties have been dishonored as the SPECIAL DEPSOIT was to be deposited into a special account and were intended solely for the purpose of the set-off and discharge an obligation of debt paid in full and to be held separately from any other accounts with recoupment of all general deposits and remitted to account holder, ************************* and shall not be commingled with any other funds/assets. The Special Deposit and General Deposits have been COMMINGLED in direct violation laws governing COMMINGLING!!!Corrections to this record will be recorded with the complaint filing acknowledgments from the following agencies: Consumer Financial ****************** Better Business Bureau, ******************** of Attorneys General and the Attorney General of **********.

  Business Response

  Date: 02/29/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We opened a dispute 3 different times for a charge from *******.com and provided all the required documents. The dispute has been closed after ******* advised us once we open the dispute a refund will be issued. The bank failed to properly dispute the matter.

  Business Response

  Date: 02/29/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, 2023, I opened a CD with TD bank. I did it online, moving $50,000 from my TD checking account into a 9-month CD. It matured yesterday, February 17, 2024. I was sent a letter on January 15 stating that it would be maturing in February and listing my options, rolling into another CD, or putting into a savings/money market account, etc. It does not say, ANYWHERE, in the letter or on the TD website, that if I ever want to see this money again I need to physically enter the branch. If I were told this I would have not opened the CD. I am 91 years old, housebound and physically handicapped, unable to leave my home. I called TD customer service on February 13 and explained that I needed some of the money for medical bills but that I would transfer at least half to another CD. I was told that unless I entered the bank physically, they would roll it over to another 9 month CD. They told me to call the local branch. I spoke with the branch manager and the assistant branch manager on two occasions and was told there was nothing they can do. If I don't enter the branch, they will hold my money hostage. I do not have a financial POA so I am basically never going to see my money again. They say this is for my protection, but I am just asking that they roll it into my TD checking account so not sure how this protects me. I believe their practices are deceptive and discriminatory.

  Business Response

  Date: 02/27/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 02/04/2024 filed fraudulent unauthorized charges dispute claim ($1316.28)- 02/12/2024 dispute claim denied. (Transactions appeared to be authorized because successful online banking attempts during disputes timeframe.) 02/06/2024 filed fraudulent unauthorized charges dispute claim. ($463.18)- 02/12/2024 dispute claim denied. (Advised chip card in possession, during in person transaction.)-(Both claims are apart of the same, but later filed charges were pending and needed to post before able to file claim.)-Both absurd reasons to reject an authentic claim for unauthorized fraudulent charges. Debit cards can be skimmed, cloned, it could have been an contactless transaction, it does not mean it was me who made the transaction even though my physical card was in my possession. This is absurd. Also did not relay any type of details concluding how the investigation was determined. Could not have spoken with merchants, pulled camera footages, traced device ip or anything of that sort, because it would prove that it was not me who who authorized these charges.- Consumer for years never prior reported any transactions made in my account. The first time that I am reporting a legitimate case of fraud td bank is trying to hold me accountable for transactions that were not authorized by me. - I dont regularly log into my account, and I deposit and spend money in my account assuming my money is safe and the balance is what it should be. I have other transactions mixed in which are authentic transactions that I did not file because they are mine. The filed charges are not mine and are fraudulent. It can be said it is my fault for not being aware of my balance being incorrect but it is not my fault for the unauthorized fraud that took place in my account nor is it my accountability.-Fraud also wasnt realized by the bank and instead realized by me who then immediately contacted the bank!

  Business Response

  Date: 02/26/2024

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jacee

   

   

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a promotional loan from this company for a toro lawn mower. It was a 18 month loan I payed monthly. They always sent me a email to tell me my automatic payment would be due around the beginning of the month. When the the 18 months came up I never received any notice on it and now they are charging me $1,500.00 for interest. And I payed what was left on my mower off as soon as I realized what was happening. I was a month late. Interest is *****%. I have talked to them asking if we can work something out since I was only a month late. They will not change anything. I feel like this was a scam when they dont give you any heads up that your promotion is coming up. Common courtesy!!

  Business Response

  Date: 02/23/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/2024 I placed a mobile deposit in the amount of $420.00. NO WHERE when making this deposit was a disclaimer stating there would be a 6 business day hold. Today makes day 6. I called to be told they would submit a request but they can't guarantee. I was also told it would be released tomorrow??? HOW It's not a business oh that's right and Monday is a holiday, so it SHOULD be available Tuesday. I am in school trying to make ends meet, pay bills and keep food on the table. I have NEVER had a 6 day hold on a check like this. To not be told is part of the problem and now the bill I need to pay is considered late. Which will cause a late fee to no fault of my own. This is absolutely disgusting and reckless customer service.

  Business Response

  Date: 02/23/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD bank is refusing to adjust my balance on my account. I was issued a refund, yet TD bank is still requiring me to pay the past due balance on the original amount and not the amount that is due after the refund. It's a difference of ******************************** to pay the minimum balance BEFORE the refunded amount. I feel like this is incredibly unfair as it took ******* several months to refund me and they are considering the amount due based on the amount prior to refund instead of what is actually owed. I will not be able to catch that up, and I didn't borrow that much.

  Business Response

  Date: 02/23/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am reaching out to TD Bank to get a matter resolved with the company they are associated with known as ******* Electronics. I was told on 02/13/2024 by ******* I was being issued a refund for my product that was not repaired or replaced that I had a warranty on. After years of back and forth communication *******'s Refund / Exchange team notified me that the refund would be issued through TD Bank which is the company that my purchase was financed through. I am requesting the assistance of TD Bank to help me resolve this matter. I can provide my account number to TD Bank once they are able to respond to my complaint. This isn't a complaint against TD Bank but a complaint to have this business offer their assistance as they are the company who I paid for my product for the purchase.Thank you,*****************************

  Business Response

  Date: 02/23/2024

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is completed. Thank you, 

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  Hello,

   

  I am wanting to keep this communication open until I get the opportunity to speak with TD Bank about my refund per what ******* stated. I was last informed on 02/13/2024 by *******s Refund / ******************* the refunds were issued by TD Bank. I have been trying to resolve this matter going directly *******s customer service and E-commerce department. I was advised to reach out to TD Bank directly to help assist me with the refund towards everything that was paid into this account by me. Payments were made each month to TD Bank. ******* advised the refund for their products came from TD Bank. Please let me know how TD Bank can assist me with a fair resolution in this matter.

  Thank you,

   

  *****************************

   

   

  Business Response

  Date: 03/01/2024

  Good day. Please see the attached letter and enclosure. Thank you, 

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  Hello,

  The information I am actually referring to is a refund to be issued back to me through your company TD Bank. This is a refund due to my product that was purchased from ******* not being repairable. I was offered the option of a refund or a replacement. The option I discussed with ******* was a refund for my product. The purchased was financed through TD Bank. This information was provided to me by *******s Refund / ******************** Due to the payments being made directly to TD Bank I was informed in February 2024 by ******* that TD Bank would be able to assist me with a refund. If you would like to discuss this matter over the phone my telephone number is ************. I am not referring to any sort of credit. Please check your information to make sure you fully understand my request and the reasoning for why my compliant was filed to begin with. This is about the money I paid to TD Bank for my purchase. ******* advised that they do not handle refunds as the money I paid was made in payments to TD Bank for my purchase. Due to ******* agreeing to a refund that is why I reached out to TD Bank for assistance. 
  

  Thank you,

   

   

  *****************************

   

   

  Business Response

  Date: 03/26/2024

  Good day. Please see the attached response letter. Thank you, 

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  Hello,

   

  I filed a billing dispute. You are not taking the time to even ready my case. I said I was owed a full refund by the merchant ******* for my product that was never repaired or replaced. Per my last contact with ******* I was told to reach out to TD Bank to get this matter resolved. Please note that this will not be resolved until I am issued a full refund for the payments made towards this purchase that were to be refunded to me per what ******* stated. That is why I filed the Billing dispute. Go ahead and read the document I sent to the Better Business Bureau. I am not referring to a credit applied by TD Bank.

  Thank you,

   

  *****************************

   

   

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TD retail credit card for Restoration Hardware had issues with automatic payment, which I set up immediately.. I was getting notifications my payment was coming out via email. The payment was not coming out because of an account number which had a digit missing. My account went 30 days and it was reported to credit. My issues are as follows.1 I was not notified payment failed, only received an email that it went out.2. When going into account it only said amount owed next payment. Did not indicate payment late or missed.3 when I called in and rectified it person told me it would come out next payment when its frozen for 90 days.4. It should be noted that when you put an account in for AD it does not allow you to enter one with a digit missing.I am also an employee of RH and I know others have had automatic draft issues.

  Customer Answer

  Date: 02/28/2024

  I have not heard from the business in response to my complaint. As of the date of the last payment the direct payment was not being pulled from my account.

  Business Response

  Date: 02/29/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 03/31/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 04/12/2024

  Good day. Please see the attached interim letter while these additional comments are researched. Thank you, 

  Customer Answer

  Date: 04/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am happy that it has been escalated but do not want to accept the resolution until the credit issue is resolved.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 05/29/2024

  Hello. 

  Please see the attached response.

  Thank you,