Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  95-25 Queens Boulevard Flushing, NY 11374

• 

  TD Bank

  Five Penn Plaza New York, NY 10001

• 

  TD Retail Card Services

  1701 Route 70 East Cherry Hill, NJ 08034

• 

  TD Retail Card Services

  591 Berlin-Crosskeys Road Sicklerville, NJ 08078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted TD Bank back in October of ***************************************************************************** a list of documents that would be necessary for this to be approved. I spent more than $3,200 with an estate attorney gathering all the required information (attached). I sent all of the documents, along with a check, for the required processing fee, in the amount of $150. Over the course of the following 6 months, I called dozens of times and sent many additional emails, yet nobody could tell me where my request stood. I finally contacted the BBB (#********) to help with resolution. TD Bank responded to the complaint saying that my request to move the mortgage to my revocable trust was approved (letter attached). Over the next couple of months, I noticed that my mortgage statement was still in my personal name and not the name of the trust. I made many more calls, including to the person who responded to the BBB claim (******) (attached). Nobody has called me back. The only person that responds is my original loan officer, and the only information that he received was that the name of the trust was added to the memo section of my statement. This is useless. I spent several thousand dollars and many months of effort to get this resolved. I attached the letters that said that everything was approved, however the loan was never moved into the name of the trust as promised.

  Business Response

  Date: 07/25/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did buy my truck and was financed with this company; however, I am not getting physical monthly statements neither online services. We set up an online account and we are not able to access the account, we tried to reset the password and we are unable to do so. I did try to call the finance institution to the headquarters phone number and was able to reach 4 employees and 1 supervisor but none of them discussed the account with me or were able to provide me with the option to reset the password, neither offered the printed monthly statements. Their argument was that they were not able to verify my identity. They know I am locked out of my account, the only way there is a contact is when they withdraw the monthly payment from my bank. Other than that there is no contact whatsoever and they refused to talk to me. I had no idea what is my balance, what is the interest or any other information. I am planning to refinance my loan in order to get more information about it from some institution that is more responsible and clear with the handling of the customers information. I am requesting access to my information, by law they are supposed to let me know my balances and other pertinent information regarding my account. I want printed statements and the chance to reset my password. My wife mentioned to them about my learning disability and how this is affecting my answers to be faster, they refused to verified my identity since according to them I was responding slow; I am almost 60, first language is Spanish , and have a learning disability. I cannot perform the same as a 20 year old American born people.

  Business Response

  Date: 07/25/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for TD Bank on May 24th, 2025 for complete checking account. I have had $500 total direct deposits within 60 days from my employer so far since signing up which qualifies for the $200 Bonus promo that was available when will I be receiving my $200 bonus??

  Business Response

  Date: 07/17/2025

  Good afternoon, 

  Please see the attached BBB written response. 

   

  Thank you, 

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Waiting for $200 bonus to be in my account to accept the resolution. Thank you!
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bryanna

   

   

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During Jan and Feb 2025 I received checks from attorney **** **** *****. After the checks cleared the funds were used. Later on TD bank reversed the deposits leaving me with a debit balance. TD bank my Feb and March SSI deposits. This is not allowed. I want the funds a total of $5952.60 returned to me by check. I have spoken to many people at TD bank with no success.

  Business Response

  Date: 07/24/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank did not detect actual fraud on my credit card. I got a new card, told the bank I was traveling, they then declined all my attempts at making purchases. I called to talk to them, gave them all my details, received codes and verified my identity and they still wouldnt talk to me and shut down my card. Im in ****** with no credit card and limited funds. I want them to recognized as FAILING to detect actual fraud and then s******* me over while Im ***** from home.

  Business Response

  Date: 07/17/2025

  Good morning, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We financed a new car with this company. I received the first letter with the account details and set i up auto bill pay for my bank. The first payment was due June 10th. The payment mailed to them on May 29th. I received a call on June 23rd for nonpayment. I made a payment with my debit card to bring the account current. The lady I was talking to said we caught before the late payment was issued. She told me to check with my bank to see if the check was cashed. If not to cancel it because it must of been lost. The next day I checked the bank and it wasnt cashed. So I canceled it. Also on the same day the 24th. I was charged a late fee. I called and it was removed. Then on June 26, the check was credited to my account and was then removed. But I was charged a $25 return check fee. I called to have it removed since they said they never received snd told me to cancel it. They said they could only give one credit per year and since they already waved the late fee. They transferred me to the complaint department where I reported all this. I would like the $25 returned check fee removed.

  Business Response

  Date: 07/17/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year TD Bank suddenly closed my accounts (checking and ***** based on a false accusation of money laundering, since I had been wiring funds to my house mate's family in **************, to invest in a small business. For months they refused to tell me why. They called and admitted the reason only after I made my first complaint to BBB. This is a follow-up complaint, since not only did TD not apologize or correct its mistake, its behavior became worse, affecting my friends' accounts at TD. (Several friends had opened TD accounts on my recommendation!) First they closed the TD **** account of my old girlfriend living in ***** at the time, with no explanation, but clearly the only reason was that my name was also on the account, since I got her statements at my address and advanced payments for her. She was thus stranded in a foreign country with no credit card, until I was able to open a new **** card jointly with her at a more responsible bank. Second, when my African friend was going to spend a few months in his country of origin to work on our business, we visited a ** ****** and requested that my name be added to his **** so I could take care of payments due while he was overseas, as I once did for my Japanese friend. However, TD told us that my name was on a banned customer list, therefore I was not allowed to assist him in that way. Because of this irresponsible behavior toward me, a Senior and long-time customer, and refusal to correct its mistake, I NOW RECOMMEND THAT NOBODY USE TD BANK, AND THAT EXISTING CUSTOMERS CONSIDER MOVING TO ANOTHER BANK.

  Business Response

  Date: 07/16/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you,

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************ , i do not have a contract with TDRCS/************************** , they did not provided me with the original contract as I requested I demand this account be removed from my credit report

  Business Response

  Date: 07/17/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done business with TD bank for years, in May my card was shut down by their system because of fraud suspicion. I received a new card, that one also was shut down for fraud also. Then I received a new card in June 2025 & that also was shut down for fraud. On 7/3/25 I went into TD bank in ********* to obtain a new card. The card worked 2 times, then was shut down again. I had to call TD again with *** on the phone to make sure charge would go through; for 3rd purchase. After reaching home tried using my card again it declined. I have been on the phone for 2 1/2 hours, with *** to get card to work; I was told card would now work; card did not work. I called back TD bank & spent another 2 hours & 30 on the phone. *** could not find whats wrong. I told her to expedite a new card to me, she stated TD bank didnt have that option. Its now Friday morning 7/4/25, I am told card will not reach me until Wednesday 7/9/25. If this new card doesnt work, I will just close my accounts & go to another bank.

  Business Response

  Date: 07/11/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* Kirlew **********

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Throughout the time frame of Month It Began, 2021 to the present day, your company has repeatedly contacted me / us, claiming that I owe a debt under TDRC/ASHHILL account number ****************. I do not believe that I owe this debt, and I have disputed it and allowed you appropriate time to show evidence of this debt to be valid, but you have disregarded these repeated requests to validate the debt.Such conduct from your company has caused me to suffer severe humiliation and embarrassment, emotional distress, and physical discomfort. You have violated 15 U.S.C. 1692(c) of the Fair Debt Collections Practices Act by harassing me regarding this debt.I demand that you cease and desist of this activity as soon as possible within fifteen (15) days from your receipt of this Notice. This includes eliminating our account from your records, discontinuing and retracting reports to any and all credit reporting bureaus, and ceasing any and all communications to us by mail and otherwise. If action is not taken by you to cease and desist within the given time frame, I will have no choice but to take appropriate legal action against your firm. I may still choose to prosecute for commercial copyright infringement for which your company is hereby liable. A copy of the invoice and other pertinent documents is attached for your records along with a Final Demand for Payment.

  Business Response

  Date: 07/17/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you,