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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,839 total complaints in the last 3 years.
    • 609 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need help resolving the distribution of a safe deposit box. We have the required documents from the probate court allowing my wife who is decedent daughter to distribute the contents of the safe deposit box. However the ** bank in ******, ** is requiring two more documents. We live in ******************, **. We are staying in a hotel at our expense and planning on leaving for home on friday, 16 Feb 2024. Our lawyer is not optimistic about getting the what the bank wants (does not need) by the time we leave. This would cause us to come back from ******** and cost us a lot more money plus my wife's health is not so good. The trip from ******** is extremely hard on her. Your help is greatly appreciated.

      Business Response

      Date: 02/23/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the second time in six months, TD Auto Finance has not given timely credit for a payment that was drafted automatically from checking account. They have been contacted both times. The first error was in September 2023, and a late payment was posted to credit reports. It has happened again for the January 2024 payment. Screenshots of the payment from bank account have been sent, and first error was supposed to have been taken off credit report, but has not. After talking with their representative, was told they were "looking into it" but I received a collection call this morning (02/13/2024).

      Business Response

      Date: 02/21/2024

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is completed. Thank you, 

    • Initial Complaint

      Date:02/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank makes it extremely hard to set up automatic payments. There is no way of getting a representative on the phone who is not a salesman, and their chat support just copies and pastes their terms of service, and nobody provides any customer service. They assess late fees immediately but take around a week after payment is received to make an account current. I can only speculate this is done so customers will forget to set up automatic payments, and they can charge late fees again. For a financial institution, not allowing special characters in passwords seems unsafe. I was repeatedly charged for late fees, while nobody could assist in setting up automatic payments.

      Business Response

      Date: 02/23/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the week of Feb 5, I contacted TD bank ( my bank of record for the past 2+ years ) to report fraud on my acct. I felt my acct was hacked and the bank immediately froze the acct. When I went into the bank to set up a recovery acct to replace my current compromised acct, I was told that I had a $740 charge off acct from May 2013. This would be a charge off that is 8 years before I opened my current acct. When I asked how would I be able to open up an account in Oct 2021, if I had a charge off from 2013. I was told that opening new accounts that have current charge offs is at the ****** managers discretion. I then asked well even if they opened the account don't they have to notify the me of the debt at that time. ***************** recovery sup. That the company is only req to notify once about the debt and that the card I signed when opening the account allows TD bank to offset funds at their discretion. When I asked **** how to get proof of these transactions and the signee card for all accounts I was directed to go to the ****** to retrieve. I was not given the acct statements for the charged off acct, the *********** ** asst ****** manager (NMLS ID# ******** said she had to order them and the document I signed for the charged off acct couldn't be released to me as if had the joint owners pertinent information on it. I have been given no answers as to how I could open an account remain in good standing for 2 years never be notified of a debt, the moment I report a fraud on my account when things are bad enough TD bank decides I have a delinquent bal, on an account that they feel they didn't need to notify about, after having all my current information ( i.e. phone number, email, and address)

      Business Response

      Date: 02/21/2024

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is completed. Thank you, 

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with TD RCS/NORDICTRACK F, they did not provide me with the original contract as requested.

      Business Response

      Date: 02/22/2024

      Good day. Please see the attached letter. Thank you 

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my TD acct hacked. Someone tried to deposit and withdraw funds from a savings acct that i never opened. I received notice in the mail that the account was overdrawn 200+ dollars of which I was told that I was responsible for. I refused and TD closed my account. I feel that I was wronged in this situation and I would like the situation to be removed off my credit and allow me to reopen my checking acct because I did nothing wrong and should not be responsible for hacking / fraud. It's simply not fair

      Business Response

      Date: 02/21/2024

      Good day. Please see the attached interim letter while these concerns are investigated.  A full response will be provided once the investigation is completed. Thank you, 

    • Initial Complaint

      Date:02/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with TD Bank I do not have a contract with TD RCS/PROFORM FINANCE, they did not provide me with the original contract as requested.

      Business Response

      Date: 02/19/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:02/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card with TD bank . I kept experiencing fraud with the credit card so I canceled the card. The charges that weren't mine were taken off and I paid the remaining balance on the card for the purchases made by me. After paying the card off in full I no longer paid any attention to the account being that I closed it. After paying the total balance $274.09 on August 8th they charged an interest fee of $5.13 on August 11th. Being that I closed that account and paid it off I had no idea they would charge me the $5.13. Yesterday Jan 8th **** I went in to the Td bank branch closet to my home and explained that I received an email stating that I owe $131.53 on the credit card and I am unsure why when I canceled the card and paid it off in entirety. I was told that I was charged the $5.13 interest fee in August and every month since interest and late fees have been building up and that was why it is $131.53. I asked if since I paid off the entire amount and I had no knowledge of being charged interest after the fact is there anyway that the charge can be dropped. They said no that I would have to pay the full amount of the interest and late fees.

      Business Response

      Date: 02/16/2024

      Good day. Please see the attached letter. Statements are also enclosed in letter sent directly to Customer, but file size is too large to upload through BBB portal.  Thank you, 

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been locked for going on three weeks. I had a wire transfer into my account and the buyer did a recall. I had originally approved the recall but then asked to canceled it. It's a issue me and him are working out and the bank shouldn't be involved period as it's a civil matter. However my account has been locked, my branch *************************** will not return my calls, won't get me accurate information. The fraud department signed the case to a ********************* but her number goes to voice-mail and I've called everyday for a week and no answer. There is roughly $7,500 in the account and I can't get access to it to pay my bills or anything. No one's spoke to me, told me why the account is locked or when or if it'll be unlocked. I'd like a phone call from someone who can unlock my account over the phone asap. Or at least give me information to how to get the remaining balance and just close the account because I've had enough at this point. I don't want to speak to my branch manager, she is clueless. This isn't a fraud issue. It's a civil matter between me and someone who was purchasing a car and backed out but he's withholding the title so until I get that back, he won't get his money back. He has reported it as unauthorized I believe and I have all text messages to disprove this. There is no reason my account should be locked and it's absolutely ridiculous that over 30 phone calls and 3 weeks, no one has information or can help me.

      Business Response

      Date: 02/16/2024

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 03/20/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      My account has been closed due to a wire reversal call and dispute team was absolutely useless and unresponsive and can't help at all. I was told you talk to someone from global security. They stopped replying to me. It's been weeks. The account had money in it, I'm unable to access anything. No one will give me information. I want my money that's in the account. I need to be contacted and told the remaining balance and how to get it out and be done with this horrible situation. 

      Business Response

      Date: 03/29/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A wire transfer in amount of $3,900 was sent from my account, number ********** at TD Bank branch located at ************************************************************/24. ******* whom attempted to handle transfer, *****, was not trained on how to do wires, had another rep assist her, initial transfer was canceled, did not go through, second attempt made and sent successfully, entire process took a good 30 mins while my driver was waiting, reps would not waive domestic wire fee in amount of $30.00. Prior to visit. I called the branch, spoke with *****, was advised an appointment is not needed but to arrive after 12:00 PM, which I did, still received poor service including lengthy 30 minute process time due to **** ***** not trained on how to send wires. I request fee waived due to poor service received

      Business Response

      Date: 02/16/2024

      Good day. Please see the attached letter. Thank you, 

    This business is not BBB accredited.

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