Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  6 Main St Granville, NY 12832-1104

• 

  TD Bank

  535 Route 10 Randolph, NJ 07869-2010

• 

  TD Bank

  2918 N Main St Anderson, SC 29621-2759

• 

  TD Bank

  917 Haywood Rd Greenville, SC 29615-3566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote a check to myself from my **** of America account and deposited into my TD Bank account. HQ put a 6 day hold on the check even though it is supposed to clear overnight and the actual check cleared the * of A account that same day. I contacted them multiple times to resolve and remove the hold that next day. Now 2 days after the deposit they have not removed the hold and the account is overdrafted over $2000, and they have refused to correct.There are several items that if returned will directly affect my credit history, and result in additional fees and costs.Their representatives are rude and ignorant, and their systems are ineffective. This is not the first time I have had issues with TD Bank in the past. They are often unwilling to correct their mistakes or prioritize resolution and often inconvenience their customers. To call themselves the "most convenient bank" is not only ironic but misrepresentation and fraudulent.

  Business Response

  Date: 03/08/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of the *********** Hack. TD Bank took my credit down over 300 points.I had a ******* account that is provided by TD Bank that had a $2,200 limit. I used it and paid it off. Then I ordered more on it. I was making my payments until a payment got returned. I knew I had enough in the account for the payment but, it returned. I didn't know what was going on at the time. TD Bank reduced my credit limit from $2,200 to $1,800. When I called management I was told that they would restore it if I paid the returned amount. I checked the amount in the account to be sure and made the payment. This payment got returned also and they took my limit down to $1,300. Every time they took down my limit it caused my credit score to drop.I found out that my account was 1 of the accounts in the *********** hack. I called TD Bank to let them know *********** shut my accounts down pending an investigation and all my money was taken. I didn't have any account for 3 months. Most of my accounts took action to make sure this wouldn't effect me. TD Bank instead charged penalties and wrote it onto my credit which caused other creditors to drop me and created a snowball effect on my credit score. Other accounts became more expensive due to the negatives filed and dropped accounts. *********** wrote a letter explaining that I had no account during those months.Once I got my account I paid the back months minus the penalties TD Bank added and paid every month on time minus the over $150 in penalties. I immediately filed a compliant with TD Bank's ****************** about the penalties. This department won't talk to clients and took 3 months to mail results saying the amount was valid which is NOT what the complaint was about. I paid every month while this was being investigated again and they wrote negatives every month.There is NO way to talk to anyone with authority. I was even told by employees that it has to be done from the outside. TD Bank won't fix it.

  Business Response

  Date: 03/08/2024

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 03/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The issue is what TD Bank did when I informed them of the fraud and I had no ability to make payments. The letter from *********** explained it as well. TD Bank never should've charged me the penalties knowing there is nothing I could do. I kept them informed of what was going on as I found out and *********** verified it. Yes, I paid soon as I had an account to do it with even though I had not been given my money back yet.

   

  Every other creditor tried to make sure I wasn't negatively effected by something I had no power over and was the victim of. If the penalties were not added or was removed at the beginning the account would NOT have been behind as every month was paid on time all the way until it was charged off. 

  The issue was that this was an issue made by TD Bank doing what it could to damage a client that had been a great client. I never missed a payment until the *********** Hack. And I made every payment after. The ONLY issue were the penalties charged by TD Bank. 

  It is amazing how hard TD Bank is fighting to destroy my life. If the initial fees are taken away during the time I didn't have a bank account the TD Bank account would've been paid off. That's all I've been asking for with my complaints but, TD Bank will not talk to clients from the departments that complaints go to. 

  Maybe taking it to the media would allow the public to determine if this is the right way for TD Bank to handle this case. And if your advertisements are in line with how clients are actually treated....

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dra

   

   

  Business Response

  Date: 03/20/2024

  Hello. 

  Please see the attached response. 

  Thank you,

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against TD Bank Regarding Excessive Overdraft Fees and Unfair Deposit Hold Practices To Whom It May ********* am writing to file a formal complaint against TD Bank regarding their unfair banking practices, specifically concerning excessive overdraft fees and unreasonable deposit holds.Over the past two years, TD Bank has charged me over $1400 in overdraft fees, which I believe to be unjust and excessive. Despite my efforts to manage my finances responsibly, the frequency and amount of these fees have been burdensome and have caused significant financial strain.Additionally, on February 20th, I made a checking deposit of $2500, expecting immediate availability of funds or, at the very least, timely access to a portion of the deposit. However, TD Bank placed a six-day business hold on the entire deposit without releasing the first $100, which I find to be an unfair and unreasonable practice since I have previously made deposits from the same accounts checks. I believe that TD Bank's actions demonstrate a lack of consideration for their customers' financial well-being and a disregard for fair banking practices. As a consumer, I expect transparency, reasonable fees, and timely access to my funds.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that TD Bank upholds fair and ethical banking standards. I also request that TD Bank refund the excessive overdraft fees and review their deposit hold policies to better serve their customers.Thank you for your attention to this matter.

  Business Response

  Date: 03/08/2024

  Good day .Please see the attached letter. Thank you

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* closed everyone's account which had already affected my credit report. My account was NEVER late, When I paid the account off in full on 2/5/2024, bank refused to report to credit bureaus. I called and was told it would be reported on 2/24/25. Well its 2/7/24 and Experian still shows balance due which isn't helping y credit score. If TD Bank refuses to acknowledge my payment, which my account show o balance I will revere the charges since they appear not to accept it, PLUS file a legal complaint for negative credit report. I need to get approved for a mortgage and without this showing paid, it will affect my score. Also they are showing incorrect contact information on Experian Site making of difficult to contact them. STUPID Bank. I wouldn't recommend anyone to do business with TD Bank or their partner **********************

  Business Response

  Date: 03/08/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to complain about an employee named ********* at ***************** located at ****** Northern *****************************. I have been a TD loyal customer for over 10 years. I have checking, CD, and credit card accounts with TD. Last Wednesday (February 21, 2024) at 4:54 pm, I arrived at TD branch in Little Neck, ** to pay my credit card. The branch is schedule to close at 5 pm according to their business hour posted outside. However, the branch door was already locked, although there were staff members inside. I knocked on the door, but the persons inside refused to open. I told them over the door that it was only 4:54 pm and I just wanted to pay off my credit card, which wont take long. They still refused to open the door. I said I would call TD customer service now to complain, and one male clerk finally opened the door and asked a female clerk whose name is ********* to help me. ********* said to me in a very impatient voice, Why dont you pay credit card online? I explained that I wanted to pay with some cash and its still within the business hour so they shouldnt refuse me. ********* literally yelled at me, I dont care. I have a long hard day and I want to go home. I was shocked about her words. Ive never seen a bank clerk so unprofessional. A male clerk (who might be the branch manager) heard ***************** and came. He said to me, Im sorry. She has been so busy today that she didnt even have lunch yet. Thats why she is acting like that. I apologize for her. I said OK, but I would rather to hear an apology from *********. She refused. I told her that I would consider complaining her behavior to TD headquarter, and she said back to me, Sure, do you need my business card? I didnt argue anymore but left.Three days later, I went to the branch again. I told a clerk what happened on Wednesday. She talked to *********, but ********* still refused to apologize. Im shocked how TD staff cover for each other.

  Business Response

  Date: 03/04/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lishu

   

   

  Business Response

  Date: 03/13/2024

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 03/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an issue with ******* charging back my returned unit to my TD charge account.. I complained to TD back, put in disputes. They put my account on hold.. I finally was able to speak with ******* and they gave me my money back. But TD back keeps charging me LATE fees every month.I asked for them back, get no response I want all the fee associated with this reversed back on to my account and my monthly amount due reverted back to what it was. This month now they want 300. I payed last month and they charged me a late fee Aug - $29 Sept - $29 Oct - $40 Nov - $40 Dec - 0 Jan - $40 Feb - $40 (even though I paid)

  Business Response

  Date: 02/29/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My account was fine prior to this. The original charge back was fraud, as I did not authorize it. If TD bank would have done their investigation correctly in the 1st place they would have found out that ******* can not keep the item and keep the promotional money. But they blew me off . I am requesting again that the "late fee" be removed immediately and my minimum amount due be reverted back to WHAT I agreed to. They are looking for 1/3 the balance are you crazy

  This is a terrible bank and the way they treat and talk to their customers is terrible. I will NEVER do business with TD Bank again.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

   

   

  Business Response

  Date: 03/13/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Well I am NOT satisfied and I disagree nor am I able to pay you $393 in one month. My account should have become current and no payment due for while when you received a $653.24 credit in one month. Why didn't it?

  I stop paying on the account because there was a FRADULANT charge posted on the account, that I did not authorize. I disputed the charge with TD Bank, which took forever, and you eventually told me, oh well charges stand. I had to get ** ************************* involved, and the next day ******* called me stating we can't do that and we are issuing you a refund IMMEDIATLY.  So what did TD bank, do on my behalf about my disputed charge, Clearly nothing!!!!.  During that time, TD bank kept adding charges to the account.

  Then, even when I paid $62.06 on 1/29/2024., OH that was not enough, pay us more, oh you can't, oh well then here another $40 charge added to the account. So then what is the point of paying anything on this account unless its the FULL monthly minimum. Which now currently stands at $393 in one month. Look even now the ACCOUNT IS IN DISPUTE, what are you doing adding more charges. TD Bank is charge the account, happy!!

  So, If you are unwilling to resolve or work on this matter then I guess now you get nothing.  I made a payment and it was just not good enough for you. Therefore, you can close the account IMMEDIATLY and there should be NO further charges as of 3/14/2024.

  Thanks,
  *****
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

   

   

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************************************** financed a new 2017 Jeep Wrangler with TD Auto Finance {Account #**********) in ********** ** on 7/1/17 for $31,190.69. The address for TD Auto Finance may not be the one listed here, they are very vague on where they are located. In March of 2020, right at the beginning of the Covid shutdowns, we requested and received a one month payment deferral. We were assured that this would not hurt our credit, and were told that all it would do is extend the loan maturity date by one month, and the deferred payment would roll over to the end of the loan.On 2/22/23 we received a letter from TD saying our account was over 30 days past due, even though we made a full payment in January, verified by our bank statement. We called TD, but all they wanted to do was give us a runaround, without fixing anything. I had to repeatedly demand a Supervisor, and was eventually put on the line with a *************************. After over half an hour of arguing with him, he grudgingly admitted the March 2020 deferment was not calculated correctly, and they added the deferred payment to the January 2024 payment, which caused a double payment to be due. We were not made aware of this, and could not have afforded a double payment anyway, as we are on fixed incomes. He said he could not correct the loan maturity date, and would have the ********************** call me back on 2/23/24.The ************** called us back on 2/23 and someone named ***************************** left a message, after I missed the call. We called right back within 10 minutes, and spent over a half hour on hold and arguing with them, trying to reach the ************** back or a Supervisor. Both refused to come to the phone, because they said we weren't eligible for an extension. They refused to listen when we tried to explain that wasn't why we were calling, and that we were returning their call. Their ********************* has always been as unhelpful and argumentative as possible.

  Business Response

  Date: 03/01/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  When we were granted a deferral during the ***** shutdowns, we were assured the deferral would just extend the maturity date of the loan, we were never told it would instead result in a double payment in the final months of the loan. Accordingly, we made our normal payment in January 2024, and the final payment in February 2024. We were never notified that we would owe a double payment in January, and have never seen these supposed letters that they have produced from nowhere. TD could have fixed the whole issue by correcting the loan maturity date to 2/15/24, but as been their SOP for the last 6 years, they continue to go to any lengths to be as unhelpful and uncooperative as possible.

   

  Business Response

  Date: 03/05/2024

  Good day. Please see the attached letter and enclosures. Thank you, 

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I'm seeing nothing new here, other than possibly a billing statement? That billing statement looks no different than others received over the years, because payment was often a few days late due to the fact I asked them multiple times, in writing, to please adjust my payment date by a few days to fit my pay schedule, a request they just gave us a runaround on and never fixed. So it was not unusual to go online and see the website saying a double payment was due, but it cleared itself when payment was made. So we did not realize that TD actually WAS demanding a double payment in January 2024, and we made our normal payment like we have for the last 6 years. TD then made absolutely no effort to contact us by phone, email, or letter to let us know there was a problem with the payment, instead waiting until they claimed it was over 30 days past due so they can report it as a negative credit hit. Even now, they are unwilling to make any effort to fix the issue, just giving their usual smoke and mirrors without actual fixing anything. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a small business account. td bank disabled ots use. i could not access funds. false charges were created to block my access and use of my funds. was forced to close my needed business account. closed in pittsfield bank. and received funds to close. now i find out they have a lean on account. somehow i owe 26 dollars and its was sent to collection. received no documents of and they have hold on it by credit. the bank also did not use my full name in creation and they have not correct. also they used me. gave me ***** for my project on my land and tricked me to take. have them involved in an action of ejectment. they have access to my families old deeds of land and are working with other agencies to take from me. grownyc, *** parks. santander bank, ******** restoration project. *** edc. *** civil court and others . assistance is needed they tampered with my identy for gain. i am owner and claimant

  Business Response

  Date: 03/01/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to TD through messaging and then phone inquiring about empty (0 bytes) files exported from the transaction list (.csv, .ofx, .qfx, .qbo), in order to import them into financial software. This has been happening for many months, and it is almost universally available from ANY BANK. This is standard information and TD's website indicates this functionality, but they can't get it right and don't seem to care. **************** had no clue and transferred me 8 times over 40 minutes between reps, and then I landed on a supervisor named *****. I explained the problem AGAIN, and it was suggested that I run the file through a converter. What a joke! If the downloaded file contains NO DATA, you can run it through format conversion all you want and those files will STILL CONTAIN NO DATA. Any teenager with half a brain can tell you that. After our brief discussion, she went silent, and then hung up. So nobody knows anything, nobody can help, and nobody cares about the issue obviously. I recommended to ***** that she take the recording of our conversation and push it to technical support in order that they begin to resolve the issue and that's when she went silent and hung up. Terrible customer support, and just bad business all around.

  Business Response

  Date: 03/01/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year, I opened a checking account with TD bank and received a checking account bonus from them. Later in the year, I closed the account. I have not received by 1099. I called customer service and my local branch, and both claimed it was the other's problem. I was sent back in forth between them and internal departments over several phone calls before anyone actually bothered to do their job. The person who actually looked into it could only locate my credit card, but had no record of my checking account. When I was called back, a different person quite rudely explained to me how if I had not received a 1099, I would not be receiving one and it should have been in the mail. All of this I know and is the subject of my complaint. She was extremely impolite and hung up before I felt my problem had been properly listened to or satisfied. The fact they cannot even locate the checking account, but somehow were 100% sure it was not taxable, feels indicative that they did not care and just wanted to get off the phone. I also find it concerning that a bank person, who as far I as know, was giving out tax advice without any qualification to do so.

  Business Response

  Date: 03/01/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 03/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************