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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,839 total complaints in the last 3 years.
    • 609 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank has reversed provisional credits tolling approximately $1,200. Two of the reversals I had received letters that the investigation had been completed and the credits were permanent. The last one I provided them a copy of a bill at the vendor where we were charged The same price on the same date within minutes of each other on two separate cards. We paid the other card and TD reversed the provisional credit.

      Business Response

      Date: 05/13/2024

      Good day. Please see the attached response letter. Thank you, 

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.TD RCS/RH Amount:$48414 Date:3/27/2024 Acct#****************

      Business Response

      Date: 05/10/2024

      Good day. Please see the attached interim letter while these concerns are investigated. Thank you, 

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please DELETE the fraud Account from my credit Report does not relate to any transactions that I have made. DELETE / REMOVE ACCOUNT Immediately.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.TD AUTO FINANCE Amount:$184600 Date:5/3/2020 Acct#**********

      Business Response

      Date: 05/15/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company reported a late payment to the credit bureau without informing me that the payment was even late. Despite enrolling in automatic payments upon financing, I was not alerted by the company through email or postal mail regarding the missed or late payment. It is distressing that a company has the authority to significantly impact a consumer's credit score without ensuring that the consumer is informed about their account status.The worst part is that when I found out about this issue, I paid off the entire balance and they still won't remove the derogatory ***** I attempted to dispute this issue directly with the company already, but they are focused on retaining the derogatory **** on my credit report. Despite my efforts to resolve the issue, their actions indicate a disregard for the financial well-being of their customers. I find it troubling that after receiving full payment of the owed amount, the company continues to negatively impact my credit score. It appears there would be no cost to them to amend the credit report. Their decision to maintain the derogatory **** despite full settlement of the account suggests a lack of good faith and portrays an unjustified portrayal of financial loss. This lack of flexibility and unwillingness to support consumers reflects poorly on their commitment to customer service and professionalism. Their handling this situation is unfair and I am concerned about the potential long-term effects on my credit score.

      Business Response

      Date: 05/10/2024

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My partner of 39 years passed away unexpectedly March2,2024.March 1,2024 he wrote me a check for $14,500 and the check cleared **** of America I paid some bills and then a representative of TD Bank satire was fraud and will not the balance of the money. I understand from the **** of America representative. The money was legally made. I have been a customer of ******************** for 9 years.

      Business Response

      Date: 05/09/2024

      Good day. Please see the attached letter. Thank you, 

      Business Response

      Date: 05/09/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle 4/19/24 late in the day. Financed through TD Bank. On 4/22/24 first thing in the AM, the car loan was UNFUNDED/CANCELED. Vehicle returned at that time. On 4/25/24 I attempted to call and see the status, being UNFUNDED/CANCELED. The agent told me our systems just went down 10 minutes ago in a system outage, please call back later. I waited until today 5/1/24 and guess what? Same excuse word for word our systems just went down 10 minutes ago in a system outage, please call back later. This agent did say after 3pm ET. This is absurd. They refuse to cancel the loan, even though the dealership has already done this on 4/22/24. Its still showing a fully funded loan active, in their system and TD Bank is refusing to cancel it. Then I get the same garbage lies about a system wide outage 10 minutes prior to my call-word for word. This is now FRAUD, and this needs to be resolved NOW. There is zero excuse for this type of bad service. My credit will be negatively affected because they refuse to cancel this loan after the dealership has requested a cancelation multiple times now and UNFUNDED the loan!!!

      Business Response

      Date: 05/08/2024

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 05/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like all of my maintenance fees repaid please. I had 2 already credited but in regards of the others they said theres nothing else they can do which i highly disagree. I was never informed off a balance below 100 and i had 2 other accounts that had more than enough to make sure this nevwr happened. I have over ***** in one account. I had to go this far for what 3 maintenance fees? And im still not sure if i got one in dec because when i call they want me too look that far back and i spend how long on hold for them to do that. Please help me with this maintenance fees that are remained uncredited

      Business Response

      Date: 05/08/2024

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 05/08/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Were all the fees i occured in the 12 months refunded?

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

      Business Response

      Date: 05/22/2024

      Good day. Please see the attached interim letter while your additional comments are researched. Thank you, 

    • Initial Complaint

      Date:04/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retail card services charged a late fee $29 for being a day late then charged another late fee of $40 for not paying that late fee twice for a total of 109.

      Business Response

      Date: 05/09/2024

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is completed. Thank you, 

    • Initial Complaint

      Date:04/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying Yard Card on the same day every month, my bank sends out a check this was done one April 4th it showed cleared my account on the 10th and they said they did not get it till the 17th and put a late fee on the account this has happened several time with this company that they will put a late fee on with getting the money coming out of my account on or before the due date witch is the 16th of every month. When calling to talk to them about the late fees we are being told several different stories and to find out they say lines are recorded but them told they are not after we told them the different stuff we were told. Example is they said it takes 2-3 day before they do anything with the mail so it could be sitting at their location for days before they open mail. spoke with a manager ****** said no aloud to give out last names. This company is very poor with customer service and I would hate to see how many people they are taking advantage of with the no reversal late fee policy they have for their poor way of say they do not get the money on time.

      Business Response

      Date: 05/09/2024

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) ********* is blocking auto.-debit student loan payments & 2) not providing accurate, on time Zelle payments to 2 individuals nor had one payment gone to the correct account..

      Business Response

      Date: 05/09/2024

      Good day. Please see the attached letter. Thank you 

    This business is not BBB accredited.

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