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Business Profile

Credit Union

Securityplus Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Securityplus Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Securityplus Federal Credit Union has 4 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to get in contact with anyone from the bank.The mobile app updates are stopping me from paying bills.Multiple people in my immediate family are experiencing issues to several products and services they provide.The have horrible customer service and are highly disrespectful. My mother is having mortgage issues because she had 10 years left to pay off and they have her down as a 30 year mortgage in the system. I am unable to resolved my app issue and when I reach someone from the bank in different departments they either hang up or transfer me back to the main menu. This is the worse banking experience of our lives.

      Business Response

      Date: 04/28/2023

      Please see the attached letter in response to Mr. ******* complaint.

      Thank you.

      Warm regards,

      ****** M. ******

      Internal Audit Manager

      Securityplus Federal Credit Union

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once the issue was resolved and the removed the negative remark from my credit and I was satisfied They once again added the remark AGAIN I work very hard for my credit and for them to think they can play around with people like this is very unprofessional This is ridiculous this company is horrible one of the worst companies Ive worked with

      Business Response

      Date: 02/14/2023

      Please refer to the attached response letter.

      Customer Answer

      Date: 02/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I already resolved an issue however december 31st they reported late payment again even after saying they'll remove due to the circumstance and it super unprofessional they did take it off but then not even 2 weeks later they put it back on it seems like they just said it to get me off their back and they put it back on

      Business Response

      Date: 01/12/2023

      Please see the attached response.
      See Attachment/File: ******** BBB Response 1-12-23.pdf

    • Initial Complaint

      Date:12/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is a crime to threaten lawsuit with no intention of doing so, therefore you can take heed that I am very serious about filing suit against your company. I have sent multiple previous letters to you requesting that you remove inaccurate information from my file and you have failed to do so.Accordingly, I can show a judge that these accounts are inaccurate and that you violated the Fair Credit Reporting Act by ignoring my requests to investigate the items. My previous letters (all sent by certified mail) stated my reasons for an investigation and these reasons were not frivolous in any way. If this final request does not prompt you to conduct a proper investigation of these accounts in question, and send proof to me of said investigation, I will file a civil suit in my county for damages and you can travel to defend yourself. I take my credit very serious and your lack of professionalism and assistance disappoints me. I am well aware of my rights under the Fair Credit Reporting Act and I intend to pursue them to the maximum.

      Business Response

      Date: 01/09/2023

      Please see the attached response letter along with one other attachment which was written by *****************************
      See Attachment/File: Heavens BBB Response 1-9-2023

    • Initial Complaint

      Date:12/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my car off three months ago and have still not received my title. I have called multiple times and can never get through. On 12/12/22 I called and they said it was sent out on 11/22/2022 but I never received it and have not been able to reach anyone since.

      Business Response

      Date: 01/05/2023

      Please see the attached response letter.
      See Attachment/File: ******* BBB Response ******.pdf

    • Initial Complaint

      Date:12/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been injured since July 18 and unable to work I paid my august bill with the last bit of money I had September I had informed security plus of this hardship and asked about the life insurance I had paid with them they informed me that they would send paperwork and it'll be handled immediately and no affect to my credit score i didn't receive any paper work UNTIL NOVEMBER I had called several times on the status of the paperwork because I don't want a bad credit record they replied saying they don't know anything about forms but had written a note when it came in November in which I completed forms required and sent over to the life insurance in which it was approved and they paid out to security plus but they had also left a negative remark on my credit report saying 30 days past due when they didn't send me the proper documentation for over a month

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/21) */
      Please see the attached response.


      Consumer Response /* (2000, 7, 2022/12/22) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I've accepted this response all I felt it was unfair that something that was completely out of my control ruined my credit I work really hard and unfortunately have been injured and unable to work for a good chunk of time I'm grateful I can continue to work on my credit and building my future and with this I can thank you

    • Initial Complaint

      Date:11/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not only have you ignored my prior requests for validation of debt, but you also continue to report this debt to the credit bureaus causing damage to my character. I am giving last chance to DELETE this on the consumer's report at once or I will SUE your company for violations of my consumer rights as indicated under both the FDCPA and the FCRA and DEMAND $1000 for all damages you caused to my character.

      Business Response

      Date: 12/26/2022

      Business Response /* (1000, 5, 2022/12/02) */
      Please see the attached response letter.

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union ran my credit without authorization. Then when I called to inquire about it, the person said "that's just what we do." Shortly after this incident, I closed my account and now they are refusing to give me any bank statements. I was told on a voicemail that if I'm not a member, they can't provide statements. I have held an account there for over 10 years and it's disgusting how unprofessional they are. Please help me with resolving this. I need my bank statements and should not be forced to remain a member in order to receive them. Thank you.

      Business Response

      Date: 12/21/2022

      Business Response /* (1000, 5, 2022/11/23) */
      Please see the attached response letter.

    • Initial Complaint

      Date:11/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The banks VISA card bills do not reflect the items being charged but instead show me purchases from a different billing period. Online it is impossible to determine which charges add up to the monthly bill because the billing and statement periods appear to be different date ranges.

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 5, 2022/11/15) */
      Please see the attached response letter.


      Consumer Response /* (2000, 7, 2022/11/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Securityplus Federal Credit Union is NOT a BBB Accredited Business.

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