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Business Profile

Credit Union

Securityplus Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Securityplus Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my Security Plus Federal Credit Union **** Debit Card 04/11/2025 to make a payment to *******, on ****** the payment was taken from my account twice. Between 04/14/2025 and ******* I made several calls to Security Plus *************) regarding the double charge, advised that I have payments coming out, requested a refund, and/or turn around of when my funds will be returned. I spoke with Reginea S 04/14/25, ******* Id# ****** and Supervisor Charlitta 04/16/2025. All three representative advise ************* where aware of duplicate transactions, have a list of account holders effected, my name was provided, they are working on correcting the error, but are unable to advise when my funds will be returned, are unable to provided transcripts of my calls, has no corporate/compliance number other than *********************, and unable to send anything in writing directly to me detailing the my issues and concerns. A generic message was sent through their portal. As of 04/22/2025 the funds have not been returned and there has been no additional information provided on when my funds will be returned.

      Business Response

      Date: 04/24/2025

      Good day,

      Please see the attached response to Ms. ****** ******* concerning her BBB complaint.  We are sorry she experienced this inconvenience.  We are here to serve her and all her financial needs.

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have a late on my account from June 2023 that was resolved in 2023 and removed from my credit report. Then they put the late back on my credit report in 2025. I'm pretty sure there are records of this dispute in BBB and I filed at 2 other credit agencies and Security plus sided with me and removed the late. How do you put it back on my credit report 2 years later? Please removed the late payment from 2023 and do the right thing. We resolved this. Why is this still an issue 2 years later?

      Business Response

      Date: 03/07/2025

      Good day,

      Please see the attached response to Mr. ***** ******** which includes an apology for the misinformation shown on his credit report.

      This mistake has been corrected.  We are very sorry for the inconvenience this has caused Mr. ******************** regards,

      ****** M. ******

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I talked with Clarita about the missing posted payment of $279.00.  She contacted the loan department.  They could not find why the payment was not posted by automatic on 08/16/2024.  It must be SPFCU's system error.  I could not understand why they could not work out with that since I DID NOT cause this issue.  I asked her that the quick cash loan can be processed so she can take $279 to recover toward my missing posted payment while I have money ready to pay off my current quick cash loan.  She would not work out with me on that. I am currenlty in hardship and just started part-time job a month ago.  

      Business Response

      Date: 02/05/2025

      Good morning,

      Please see the attached response to Ms. ******** *****.  We look forward to hearing from her so that we can resolve her request.

      Warm regards,

      ****** M. ******

       

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *******

      Business Response

      Date: 12/10/2024

      Good day,

      Please accept the attached response to Ms. ********* *******.  We apologize for the error on our part.

      Warm regards,

      ****** M. ******

      Business Response

      Date: 12/10/2024

      Good day,

      Please accept the attached response to Ms. ********* *******.  We apologize for the error on our part.

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated 11/26/24 indicating that a fee in the amount of $30.00 was accessed on my son's checking account as a premium overdraft protection. I am a joint account owner on this account. When we set up this account, we did not elect this protection and this account should act in the manner of our other Securityplus accounts where if overdrawn, the money is moved from an associated savings account. When I emailed them on 12/4, I explained the situation and asked that the premium protection be cancelled immediately and that it should be the basic protection (i.e. money drawn from the savings account to cover). I received a response the same day, indicating that they did not see a premium protection plan associated with this checking account. I then responded with a copy of the letter and asked why the account was charged if there is no such protection associated with the account. I did not receive a response to that email. I called the 866 number on the letter and explained the situation, and the agent asked me what did I want them to do??? Are you kidding me? I was then told someone would get back with me in 2 business days. I have been down this road before and no one responds in 2 business days from Securityplus. Over the last 7 years this credit union has been spiraling downhill quickly and I have had numerous customer service issues with them. I want them to get this account correct for once, refund the $30.00 that was inappropriately charged and ensure that it does not occur again. And finally, I need them to revamp their customer service line. Why have customers call a number and speak with representatives who are absolutely clueless and cannot provide any assistance. They should just tell them that they are receptionists who will forward their issue onto someone who can assist or better yet, have CSR's that can actually assist and be responsive.

      Business Response

      Date: 12/11/2024

      Good day,

      Please see the attached response to Ms. ********* complaint.  We apologize to her for the error, have reversed the fee she was assessed, and continue to work on improving our member support provided via the Contact Center.

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:09/17/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****'d like to be contacted by someone from the leadership team about this matter and what corrective action can be taken to move forward.Please advise and let me know as soon as possible.Thanks,****** *****

      Business Response

      Date: 09/19/2024

      Good day,

      On September 19, 2024, the Credit Union's Chief Operations Officer (***) reached out to *** ************* As a result, he is satisfied with the discussion.  The *** explained that there was a mis-posting which is why a receipt was not given.  

      Based on the discussion with *** ******, who is a valued member of our Credit Union, we consider the case resolved.  We appreciate *** ****** and hope that he continues to engage with our Credit Union frequently.

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:09/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22219338

      I am rejecting this response because:  The document still shows the payment will be taken from my checking account and not savings.  Like how difficult is this.  I also asked that I be contacted by a manager and have yet to receive the call.  Representative was very unprofessional as well.

      Sincerely,

      ****** ********

      Business Response

      Date: 09/05/2024

      Good day,

      Please see the attached response to Ms. *************

      Business Response

      Date: 09/12/2024

      Good day,

      Please see the attached response related to complaint 22219338.

      Thank you,

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait to receive the check. Had I not received the check, I will circle back.



      Sincerely,



      ****** ****

      Business Response

      Date: 08/29/2024

      Good morning,

      Please see the attached response letter regarding case ********.

       

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