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          Find a Location

          Securityplus Federal Credit Union has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Securityplus Federal Credit Union

              7135 Windsor Blvd Windsor Mill, MD 21244

            • Securityplus Federal Credit Union

              4470 W. Northern Parkway Baltimore, MD 21215

            • Securityplus Federal Credit Union

              1514 Woodlawn Dr Baltimore, MD 21207-4009

            • Securityplus Federal Credit Union

              60 Painters Mill Road Owings Mills, MD 21117

            Business ProfileSecurityplus Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            7135 Windsor Blvd

            Windsor Mill, MD 21244

            Get Directions
            Visit Website
            Email this Business
            (410) 281-6200

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers financial services.

            Business Details

            This is a multi-location business.

            Find a Location

            Securityplus Federal Credit Union has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Securityplus Federal Credit Union

                7135 Windsor Blvd Windsor Mill, MD 21244

              • Securityplus Federal Credit Union

                4470 W. Northern Parkway Baltimore, MD 21215

              • Securityplus Federal Credit Union

                1514 Woodlawn Dr Baltimore, MD 21207-4009

              • Securityplus Federal Credit Union

                60 Painters Mill Road Owings Mills, MD 21117

              Location of This Business
              7135 Windsor Blvd, Windsor Mill, MD 21244
              Email this Business
              BBB File Opened:
              12/21/2000
              Years in Business:
              86
              Business Started:
              1/1/1938
              Business Incorporated:
              1/1/1938
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Security Plus Credit Union
              Business Management
              • Ms. Denise M Aviles, VP of Internal Audit
              Contact Information

              Principal

              • Ms. Denise M Aviles, VP of Internal Audit

              Customer Contact

              • Ms. Denise M Aviles, VP of Internal Audit
              Additional Contact Information

              Fax Numbers

              • (410) 281-6273
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/03/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Security Plus Federal Credit Union could not help me over two things today! My debit card was closed due to fraud. This issue has not been solved since 9:30. I missed the call from fraud department. They called my work instead of my home number that I provided. I tried to call fraud department. Their system COULD NOT notice my SSN # and card number more than twice even with different interpreter's voices. The membership rerpresentative and supervisor kept telling me to apply the loan online. The application online was for line of credit and personal signature only. Both were NOT right one that I looked for. Leah, Lluvana, and Frances (sp?) all are supervisors failed to assist me with fraud issue!!!!! They refused to provide me their phone number or transfer to fraud department. They FAILED to meet the standard of customer service. This time is worse than last fall! All supervisors failed to assist me. The 11 fraud payments are still on my history! I am very angry with call center and branch office. None of them helped me at all!!!!!
              Read More
              Read 30 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jac D

              06/25/2023

              The customer service at this bank is horrible. The hold time is always over an hour. I made a credit card payment from my checking account on May 4 it is now June 25 and the payment has not posted. 8 hrs of hold and about 7 people can not get it right. Now i am being charged interest on a balance i paid almost 2 months ago. Now i have to wait for business hours which are Only Monday to Friday 9 to 4 to wait on hold for hours. I will be closing all my accounts once this is fixed.

              Securityplus Federal Credit Union Response

              06/30/2023

              We sincerely apologize for the challenges you faced while trying to get assistance with your account. We understand your frustration and the importance of resolving these matters properly. Our recently upgraded phone system is designed to enhance our member's experience. We realize emerging technology can be challenging initially and we are working to refine the system so that you will not have the long wait times you recently experienced. We aim to ensure you have a positive experience with us and are committed to promptly addressing your concerns. On June 30, 2023, one of the Credit Union's managers contacted you to discuss the payment to your credit card, which she will process such that all interest and fees are adjusted. We thank you for your membership and feedback and hope we can earn back your trust and provide you with the exceptional service you deserve.

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

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