Complaints

This profile includes complaints for CosignerFinder.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CosignerFinder.com

  Towson, MD 21286

• 

  CosignerFinder.com

  Washington DC, DE 20001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for services advertised & guaranteed by this company hire a co-signer & I have not been successful in receiving services . I initially paid $39.99 for access & then another $24.99 to get a co-signer within 24 hrs. Unsuccessful… I was contacted numerous time by scammers & I have sent 3 emails & messages on chat for help & getting my refund & have not been contacted back

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $49.99 for the find a cosigner for me in 24 hours and never got one. I tries to contact people on the website and got no response. I can't even get a refund from them because their "live chat" isn't answering. I could use that money to put towards my apartment I now can't afford cause of no cosigner and I just want my money back. They took money from a college student.

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/2/23
  Paid $49.99 for 24 Hr Service on Co- Signer for an Apartment Lease
  Received confirmation of receipt of my payment
  I was waiting to hear from someone by email - contacted the Chat to ask about the time and someone answered by chat with this
  Hello,
  Once your account setup is completed by our support team, your Cosigner access information is sent to you via email within the service timeframe.
  You may have already received an email from our support team. That’s the first step of the process.
  You are all set!
  Now, just wait.
  You will receive an email from our support team within the service timeframe that you have already chosen with your cosigner access details
  We offer many support options such as our live chat and text support to assist you always.
  We see you are very excited about finding a cosigner! We understand that your time is precious.
  Our team is here working on it!
  We look forward to helping you find your cosigner
  
  9/4 tried to chat with no response on their 24 hr chat - sent an email again to respond to this information from above - No response
  
  9/5 Again sent another email asking if this is a legitimate company - my time frame for the Apartment application was closing the window soon and if they do not reply soon I want my refund- No Reply

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $49.95 to this company and was unable to get instructions, was blocked out of my account and I’ve made over 7 attempts to have the problem resolved and got no response. I’d like my money back.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business needs to be shut down it is a scam that promised customers by a guarantee that they will find you a Cosigner within a set amount of time if you pay them a set fee. . Once you pay the fee you access to a social media chat room that is it. They have zero Cosigner zero access to support and provide only a ****** voice number that goes to voicemail. They provide no service yet they are taking personal information including social security numbers!! I just gave all my vulnerable information to con artists! Who took my money my identity and dont even exist as a legitimate service!

  Business Response

  Date: 07/22/2023

  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via our real-time support offering additional assistance and did not receive any response. Being honest is important.
  
  Using our platform, the customer contacted many Cosigner's to get the conversation started.

  User activity on the platform has been included. Our support team will forward the cosigner access information to the customer to assist.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20272992
  
  I am rejecting this response because:
  Yes being honest is best and you're lying blatantly as I show in the screenshot as well as so many other places online you are guaranteeing a service that you are not providing after I paid my money you never responded to my email so you're lying never did I get a response back to my complaint also trying to contact support your number is a ****** voice number that goes straight to voicemail and says it's full and you can't talk to anyone I got no response I got a list of email and names of not one single person who replied just like going through the account and every single person saying they need a cosigner gets zero response it's just a chat forum of people not responding you guarantee a cosigner to be found instead you give a list of what seems to be fake people fake email addresses with fake pictures who do not respond do not contact you did not provide the service that you said you would provide and then you blocked me off of your website after I paid my money and you provided no service therefore you need to refund my money because you're scamming people scamming and when you go and you read your reviews online many many many other people are being scanned as well this isn't the first complaint it won't be the last because you're not a real website there's no way you can even get a hold of the people the phone call does not answer the voicemail is full and it's a ****** voice number you're stealing people's monies and personal information I want my money back and I want it back now you are size specifically says guaranteed to find a cosigner in a certain amount of time you did not find me a cosigner you gave me a list of supposable potential co-signers that's not finding me a cosigner I could have made up a list of potential co-signers too if I wanted to that's not what I paid for I paid for a guaranteed cosigner not a potential list of cosigners false advertisement illegitimate services zero support you're lying you never reach out to me I got no email I got no phone call back I got nothing and then blocked off your website this is a scam I want my money back I can't get my social security number and all my information back from you the least you can do is give me back the money you took for the service you did not provide
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/26/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hire a cosigner promised they would find me a cosigner to help get a loan within 48 hours it has been almost a week. I have initiated contact with three people on there list and all three where needing loans and not cosigners. I have not had one cosigner to initiate contact as promised by the website. T

  Business Response

  Date: 07/22/2023

  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via our real-time support offering additional assistance and did not receive any response. Being honest is important.
  
  Using our platform, the customer contacted many Cosigner's to get the conversation started.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available.

  User activity on the platform has been included. Our support will forward the cosigner access information to the customer.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20234983
  
  I am rejecting this response because I did make contacts with people on the site, However they where not cosigners they were people who where looking for a cosigner.  Also many people I contacted did not even respond. The site promised they would have people who could cosign a loan and I would get an offer in one day. The site is nothing more than a scam. They put people up on the site listed as a cosigner who are looking for cosigners. I am actually up on the site as a cosigner despite having a credit score that would not qualify for acceptance. I have tried to contact them repeatedly online and by email with no response. I have the records of every email between others and also of them. The site is a scam website nothing more nothing less. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/18/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid them ***** for a device that was never provided. Sent me some generic form to sign and have never heard anything again. Tried calling and get a generic voice mail stating that they are experiencing a higher than normal call volume, which I can believe because its probably all of the people they scammed calling to scream at them. Sent a message that I wanted a refund and still no communication.

  Business Response

  Date: 07/22/2023

  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via our real-time support offering additional assistance and did not receive any response. Being honest is important.
  
  Using our platform, the customer contacted many Cosigner's to get the conversation started.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available.

  Your cosigner access information will be forwarded to you to assist.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  Cosigner Finder

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20197659
  
  I am rejecting this response because:after I called them out as scammers on the chat forum, they blocked me from any access to their website. I cant even get into my account now. I was never given any information for a co-signer, let alone in the 48 hours that they promised. Their website is a joke and a scam
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $39 48-hour plan. I did get a response and a list of co-signers. However, I don't see any orders on my account. If I'm being honest though, I placed the order before I built the account. I contacted them about this and my pending verification to ***********. I've contacted them multiple times about the *********** verification through email, chat, and text. To this point, they have not made contact with me. Seeing how much they are responding here, I thought I would try this to get some help and attention towards my concerns. I really didn't want it to come to this.

• Initial Complaint

  Date:03/21/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up trying to look for a cosigner. The website sent me to invite cosigners.. the only people who responded were also looking for cosigners. Most of the emails were bogus emails rejected or otherwise. Support did not help at all. Tried to log back in but was unable. When i contacted customer service they sent me to a different page of people looking for cosigners. They showed me a profile of a supposed person and then i was unable to contact that person. **************** response was it must be hard having bad credit. Just a scam taking advantage of people. Stay away it is a scam.

  Business Response

  Date: 04/07/2023

  Hello,
  
  We received your message requesting additional assistance.
  
  Our cosigner service offers multiple real-time support options to assist with our platform always. Being honest is important.
  
  Using our platform, the customer contacted many Cosigner's to get the conversation started.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19627682
  
  I am rejecting this response because:
  The information that was supposedly provided was for the most part bogus. A majority of the email addresses could not be found, were rejected or they themselves were looking for cosigners. I would challenge them to provide the documentation they say and for anyone to verify it. I can provide over 30 bogus email addresses that they had listed as "valid". They have provided nothing but a generic response. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to hire cosigner due to credit being low and thought they might help me get a loan to pay things off. But since I paid the services, I haven't used their website /services because I didn't understand it. I sent them an email no response and I texted them no response. They blocked 3 of my phones IP address to the chat trying to request a refund. Also displayed unprofessionalism attack me about where I am at financially. Stating if I wanted free services go find a local charity. I have deemed this website fraudulently. I filed a dispute with my bank, but they keep denying me due to a contract I electronically signed but the contract signed was me being vulnerable to my situation as well as they also cancelled services / subscription. So now I'm here trying to gain help to see if there is anything BBB can do about this situation.

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via our real-time support offering additional assistance. Spam is automatically moderated on our platform and is not allowed. Being honest is important.
  
  Using our platform, the customer contacted many Cosigner's to get the conversation started.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  
  Consumer Response /* (3000, 7, 2022/11/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Once sent my opening fee to this website/merchant. I did have access but once gained access I logged out I never used this service . I understand they are wanting honesty during this situation but I have been clearly been honest with them from the start . I tried multiple times to cancel which my account was cancelled last month during a dispute with my Bank now I would like a refund which they are not giving me my funds back. I never gained anything out of this nor do I want too. I was treated unfairly from this website from the start. They have blocked multiple IPs from their chat forum to request a resolution thats fair . They also stated if I want something free go to a charity for what I am looking for. If they truly valued me as a customer from their website they would've responded to me with an email text or phone call. They have all of this information during sign up page. All I want is a refund due to not gaining anything and the cancellation on their end. The cancellation happened in start of October. Also even if i started a conversation i still didnt get anything due to cancellation.
  
  
  Business Response /* (4000, 9, 2022/11/17) */
  Hi, We received your message requesting additional assistance. As previously explained, using our platform, you have contacted many cosigners to get the conversation started. We understand you were not satisfied with your experience and have chosen to use the BBB a public forum to share your experience as you are able to do for any website or service. We offer multiple support options to assist in real-time always. Please let us know if you have any questions.
  
  
  Consumer Response /* (4200, 11, 2022/11/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hey again even if the conversation with cosigners was started which it wasnt . Your support cancelled my subscription I can login but can not see anything due to private pages which means i never received anything from your website or service . You say they're multiple support options which i emailed no response back after i placed my fee . As well text after a day after purchase. Then i used the chat support then I got blocked from using this support option. So now i went to this website to get the resolution I feel is fair which is my refund. Thats all i am asking so i can move along from this transaction.
  
  
  Business Response /* (4000, 13, 2022/11/20) */
  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via email offering, text message, and live chat offering additional assistance. Being honest is important.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available. See attachments
  
  
  Consumer Response /* (4200, 15, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Honesty is key here but this merchant isn't being honest I have records of when they did contact me which was last week before they blocked one of my IP addresses on a device . There is email records of non compliance of Merchant they didn't even contact me when I did a dispute with my Bank . This has been a skipped record they say the same thing over and over . Also again stating if I wanted free services find a charity which this isn't Professional at all. They never again gave me addresses IP addresses or any contact to cosigner's this is not true Honesty is what they want but not following through. Again all I ask for is a refund I never received anything from such site nor do I ever want too. This is the only resolution I would like .
  
  
  Business Response /* (4000, 17, 2022/11/22) */
  Hi,
  
  Users activity on platform and use of services was provided
  
  Sorry to hear that you didn't have the best experience using service. We will follow up to review your feedback. We greatly appreciate the opportunity to make things better.
  
  If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  
  Consumer Response /* (4200, 19, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Again i never used your services at all and your support wasnt helpful. I will keep touching on Honesty because you keep repeating yourself like I am at the wrong when you the merchant is at the wrong in this situation.
  No services been used, no support , cancelled account but allowed login access no use of account, and no refund . But I believe research is key to my refund. Understanding my messages when they were sent is also key. But tops it all your company cancelled my services and the support team treated me with disrespect. Again the only resolution is a refund due to my experience as well as no services was rendered in this transaction. I just want my refund so i can move along stop being difficult about it. I wont use your website again nor recommend it either now
  
  
  Business Response /* (4000, 21, 2022/11/23) */
  Proof of services have already been attached. See attachments