Complaints

This profile includes complaints for CosignerFinder.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CosignerFinder.com

  Towson, MD 21286

• 

  CosignerFinder.com

  Washington DC, DE 20001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to hire cosigner due to credit being low and thought they might help me get a loan to pay things off. But since I paid the services, I haven't used their website /services because I didn't understand it. I sent them an email no response and I texted them no response. They blocked 3 of my phones IP address to the chat trying to request a refund. Also displayed unprofessionalism attack me about where I am at financially. Stating if I wanted free services go find a local charity. I have deemed this website fraudulently. I filed a dispute with my bank, but they keep denying me due to a contract I electronically signed but the contract signed was me being vulnerable to my situation as well as they also cancelled services / subscription. So now I'm here trying to gain help to see if there is anything BBB can do about this situation.

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via our real-time support offering additional assistance. Spam is automatically moderated on our platform and is not allowed. Being honest is important.
  
  Using our platform, the customer contacted many Cosigner's to get the conversation started.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  
  Consumer Response /* (3000, 7, 2022/11/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Once sent my opening fee to this website/merchant. I did have access but once gained access I logged out I never used this service . I understand they are wanting honesty during this situation but I have been clearly been honest with them from the start . I tried multiple times to cancel which my account was cancelled last month during a dispute with my Bank now I would like a refund which they are not giving me my funds back. I never gained anything out of this nor do I want too. I was treated unfairly from this website from the start. They have blocked multiple IPs from their chat forum to request a resolution thats fair . They also stated if I want something free go to a charity for what I am looking for. If they truly valued me as a customer from their website they would've responded to me with an email text or phone call. They have all of this information during sign up page. All I want is a refund due to not gaining anything and the cancellation on their end. The cancellation happened in start of October. Also even if i started a conversation i still didnt get anything due to cancellation.
  
  
  Business Response /* (4000, 9, 2022/11/17) */
  Hi, We received your message requesting additional assistance. As previously explained, using our platform, you have contacted many cosigners to get the conversation started. We understand you were not satisfied with your experience and have chosen to use the BBB a public forum to share your experience as you are able to do for any website or service. We offer multiple support options to assist in real-time always. Please let us know if you have any questions.
  
  
  Consumer Response /* (4200, 11, 2022/11/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hey again even if the conversation with cosigners was started which it wasnt . Your support cancelled my subscription I can login but can not see anything due to private pages which means i never received anything from your website or service . You say they're multiple support options which i emailed no response back after i placed my fee . As well text after a day after purchase. Then i used the chat support then I got blocked from using this support option. So now i went to this website to get the resolution I feel is fair which is my refund. Thats all i am asking so i can move along from this transaction.
  
  
  Business Response /* (4000, 13, 2022/11/20) */
  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  Our support team did in fact contact the customer via email offering, text message, and live chat offering additional assistance. Being honest is important.
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available. See attachments
  
  
  Consumer Response /* (4200, 15, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Honesty is key here but this merchant isn't being honest I have records of when they did contact me which was last week before they blocked one of my IP addresses on a device . There is email records of non compliance of Merchant they didn't even contact me when I did a dispute with my Bank . This has been a skipped record they say the same thing over and over . Also again stating if I wanted free services find a charity which this isn't Professional at all. They never again gave me addresses IP addresses or any contact to cosigner's this is not true Honesty is what they want but not following through. Again all I ask for is a refund I never received anything from such site nor do I ever want too. This is the only resolution I would like .
  
  
  Business Response /* (4000, 17, 2022/11/22) */
  Hi,
  
  Users activity on platform and use of services was provided
  
  Sorry to hear that you didn't have the best experience using service. We will follow up to review your feedback. We greatly appreciate the opportunity to make things better.
  
  If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  
  Consumer Response /* (4200, 19, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Again i never used your services at all and your support wasnt helpful. I will keep touching on Honesty because you keep repeating yourself like I am at the wrong when you the merchant is at the wrong in this situation.
  No services been used, no support , cancelled account but allowed login access no use of account, and no refund . But I believe research is key to my refund. Understanding my messages when they were sent is also key. But tops it all your company cancelled my services and the support team treated me with disrespect. Again the only resolution is a refund due to my experience as well as no services was rendered in this transaction. I just want my refund so i can move along stop being difficult about it. I wont use your website again nor recommend it either now
  
  
  Business Response /* (4000, 21, 2022/11/23) */
  Proof of services have already been attached. See attachments

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid about 40 dollars for a service I didn't receive. It's like a free for all on the site. Random people, that could be lying because there is no way to verify the information they are telling you. I've almost gotten scammed as well as contacted by very rude, nasty people. I've tried to contact customer support by email and text and never got a response. I see they use an excuse to not sending refunds to anyone. This "service" doesn't need to be offered or needs a whole new management system because it's really sad. I just want to delete my account so I won't get contacted by people anymore. I got what I was looking for with no help from this site.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  Our support team did in fact contact the customer offering additional assistance. Being honest is important.
  
  Using our platform, the customer contacted many Cosigners to get the conversation started.
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  
  Consumer Response /* (3000, 7, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not solve my problem. I was contacted by the customer service and still did not receive a solution to anything. I was actually not contacted back either
  
  
  Business Response /* (4000, 9, 2022/10/13) */
  Hi,
  
  We received your message requesting additional assistance.
  
  Sorry to hear that you didn't have the best experience using service. We will follow up to review your feedback. We greatly appreciate the opportunity to make things better.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently purchased the $39.99 find a cosigner in 48 hours. Did not get access to any cosigners or receive a response regarding any membership services they offer. So I go back on the page and try to log in and there is no information for me to review and my order does not show on my account.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Hello,
  
  This buyer has purchased the cosigner service less than a few hours ago shortly after signing and verifying their contact email address and the terms of service. The BBB has already posted a false complaint about a service that the buyer has never used. This complaint like many other is an example of how people are abusing public complaint forums like The BBB. We offer multiple support options to assist with finding a cosigner. A follow up email will be sent to the buyer to assist.
  
  
  Consumer Response /* (3000, 7, 2022/09/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I purchased the services they advertise a list of cosigners or they will find you a cosigner within a certain time frame. After purchasing the services I only received a receipt via email. I then logged into my account. There you can view your orders or find a cosigner. Nothing was available. It even suggest I purchase the service again. I have proof! Screenshots were taken. That post was out of service that were not being rendered (i.e the list of cosigners or access to view what I just purchased). Seems like this business have a difficult time dealing with their customers.
  
  
  Business Response /* (4000, 9, 2022/09/22) */
  Hello,
  
  Being honest is important.
  
  We have attached customer communication and access details
  
  Hello,
  
  We received your message requesting additional assistance and were able to locate your account and verify your access.
  
  You have full access to communicate directly with your cosigner by credit score and location via email or direct message.
  
  Your cosigner access information has again been forwarded to your verified account email address.
  
  We offer many support options such as our live chat and text support to assist you always.
  
  We look forward to helping you find your cosigner
  
  
  Consumer Response /* (4200, 11, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  24 hours has passed since the last response and no one has reached out to me regarding the services. If you log into my account; there is no update. You click on the link to view cosigners instead its a list of members who also are looking for cosigners. Instead of proven me wrong and to be a lier. Provide the services you offer. Now I'm requesting a refund for services that is falsely advertise on the website.
  
  
  Business Response /* (4000, 13, 2022/09/26) */
  Hello,
  
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer has been made available.
  
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  Cosigner Finder

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for advertised service that was not what I received. I then got extremely rude messages from them and they eventually disconnected their number. I am worried about continued use of my information. Would like a refund and a supervisor from business to contact me.

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/03) */
  Using our platform, the customer contacted many Cosigner's to get the conversation started.
  This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available.
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.
  
  Being honest is important.
  
  We will also include a copy of the multiple nasty messages and threats that this customer sent to our support team.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used hireacosigner.com because I wanted help getting a loan so that I could lower the interest rate. I paid the 39.99 and I am supposed to have a co-signer in 48 hours but I have heard nothing as well as every time I try and use their chat I get zero response

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/03) */
  This Customer signed up to find a cosigner online. After signing up, the customer was given access to the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available.
  We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always.